Quality Manager Job Description: Top Duties and Requirements

A Quality Manager, also known as a Quality Assurance Manager, is responsible for overseeing and monitoring the products or services a company manufactures or offers to ensure they meet high standards. Quality Managers are often expected to carry out regular inspections of production sites, conduct statistical analyses to identify problems, communicate effectively with production or service personnel to make improvements, and prepare reports for senior management.

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Quality Manager duties and responsibilities

Quality Managers have a wide range of duties, from report writing to conducting inspections. A Quality Manager is expected to measure the quality of products or services against industry-specific standards, use statistical analyses to determine how regularly these standards are met, and ensure products or services comply with relevant federal or provincial legislation. A Quality Manager may be expected to:

  • Inspect products or services to determine whether they meet quality standards
  • Write detailed reports to explain their results to production managers and corporate leadership
  • Hold meetings with production or service managers to gather detailed information about company procedures and practices
  • Review company procedures and practices to ensure they comply with local, provincial, and federal regulations
  • Attend meetings with senior management to report on and discuss quality control issues
  • Train employees to meet quality standards in all areas of the production process
  • Monitor finished products to confirm their compliance with quality standards and remove those which fail to comply
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Quality Manager Job Description Examples:


Example 1

Quality Manager Location: Tillsonburg, ON Why Join Marwood Who We are: Marwood International Inc. is a full service, award-winning, Tier I and 2 automotive OEM structural components and modular assembly supplier, that focuses on waste elimination and light-weighting initiatives from prototypes to full volume products to end of life service parts throughout Canada, US and Japan. Marwood is also a well-established Canadian owned manufacturing company which have been in the industry for 30+ years! We are community oriented, and focused on health and wellness. We are happy to have you join our team! We offer: Competitive Pay plus premiums GREAT benefits and Perks: dental, medical and vision coverage, as well as outstanding pension plan and more Also, company provided uniforms! Apply today to speak with our recruiter! Your Role and Responsibilities Ensure that all Plex requirements pertaining to the quality system are accurate and up to date Assist other Managers on projects as required. Train, lead and assign duties to the quality auditors Ensure New Employees Orientation Program within department. Ensure all Legal Employment Due Diligence Compliance requirements are met. Conduct and/or lead Quality System Audits in compliance with the requirements of IATF and other customer specific requirements. Internal Quality Audits of all Policies, Procedures, Work Instructions, etc. as outlined in Marwood Quality Manuals. Ensure employee evaluations and performance appraisals are completed Ensure employee time clock records and vacation time is accurate and correct via Plex system Coordinate quality initiatives with engineering, tool room, maintenance and production. Establish programs to evaluate precision and accuracy of production equipment and testing, measurement, and analytical equipment and facilities. Follow procedures for disposition of discrepant material and devise methods to assess cost and responsibility. (Hold Cage Review) Direct workers engaged in measuring and testing product and tabulating data concerning materials, product, or process quality and reliability. Provide training material and conduct training sessions on quality control activities, Marwood quality systems, and customer defect samples. Facilitate APQP activities and report status to Plant Manager and management team. Review and assist in accurate use and function of Fast Response system and board. Develop and report on LPA schedule completion Review LPA findings and develop trend analysis of non-conforming areas with corrective actions Lead and track open CAR activities with assistance of the management team Responsible for open CAR KPI for respective division Responsible for LPA program and KPI for respective division Responsible for fast response KPI for respective division Responsible to track, monitor and approve cost of quality for division including sort, safe launch and scrap coinciding with KPI for each. Review dimensional data of existing product and review with plant manager as required Review quality loop dimensional data on new launch product Provide timely communication to customer base in any quality related events All other relevant duties Key Requirements: University or College Graduate in Engineering Science/Quality Program Grade 12, GED, or equivalent Five (5) years plus Quality Management experience Additional Technical and Professional Requirements: Computer efficiency skills in all required areas. Quality Audit and Testing Program completion Production Part Approval Process (PPAP) development and documentation completion Gauge and Fixture Control Program completion Successful completion of recognized Internal Quality Auditing Program We are committed to giving people with disabilities an equal opportunity to provide feedback, and access any information they may need. Please advise if you require accommodation. We would like to thank all candidates for expressing interest however, only those selected for interviews will be contacted. Pre-employment screening will be required. For more information, please visit our website:

Example 2

Published Jun 11, [phone number]Location Calgary, Alberta Categories Employment Opportunity Job Type Full-time Job Information Position TITLE: Manager - Projects, Quality and Evaluation Program: Operations Position TYPE: Permanent, Full-Time HOURS OF WORK: 35 hours per week Position Summary: This position is responsible for overseeing Client Services projects, plays a key role in finding innovative solutions for program delivery, as well as consistently seeking quality improvement/evaluation opportunities. Reports TO: Senior Program Manager Leadership
  • Design and oversee core business services and innovative projects.
  • Actively builds trusting relationships with others.
  • Provide leadership by leading by example, coaching, and mentoring their team.
  • Wellness-oriented senior leader that role-models health and safety in the workplace.
  • Display strong emotional intelligence along with appropriate situational and conscious leadership skillsets. Inspire co-workers to attain strategic goals and pursue excellence.
  • Strive for continuous professional and personal development.
  • Demonstrate a “can do” positive attitude.
  • Participate as a member of the executive leadership team in the overall strategic and operational planning and management of the Agency.
  • Provide effective leadership and project management to achieve strategic and operational plan goals and deliverables.
  • Organize and assess workload, communicate proactively when time frame conflicts and risks exist, and deliver on time/as requested.
  • Ensure that the performance management process is focused on the individual’s growth and is goal oriented.
  • Ensure succession planning processes and documentation are in place for areas of responsibility and supervision. Functional Project Management
  • Works together with the Director and Senior Program Manager, establishing and managing operational plan, projects and projects’ timelines;
  • Conducts critical appraisal of proposed operational projects to identify gaps and makes recommendations for improvement to maximize project success;
  • Notifies, communicates and organizes all actions required from various stakeholders in order to secure support and represents projects to senior leadership;
  • Leads and organizes projects and initiatives to ensure that they are executed on-time and on-budget; and
  • Creates concise operational business plans and works closely with internal stakeholders to guide and navigate opportunities to align with strategic and tactical plans. Innovation
  • Acts as a subject matter expert for Operations on new projects with internal and external partners;
  • Offers designs and enhances program models by working closely with internal stakeholder; and
  • Develops business cases, project charters and other approaches to clearly articulate the objectives, implementation and evaluation plans for operational projects. Quality Improvement and Evaluation
  • Champions a culture of continuous quality improvement;
  • Works with teams to implement, monitor, sustain and evaluate specific quality and safety improvement initiatives to support client services;
  • Participates in the development of systems, processes and tools to ensure relevant information is collected, distributed and analyzed in an efficient and effective manner; and
  • Collects and analyzes data from a variety of sources to develop and distribute quality improvement information to internal stakeholders. Skills & Qualifications
  • A university degree in a related field and a professional designation in project management preferred;
  • Three to five years’ experience in project management with a focus in an operations environment;
  • Demonstrated experience and expertise in quality improvement, client safety, and evaluation culture, process and methodologies;
  • Strong understanding of and experience in building a quality management framework;
  • Experience working in non-profit and/or mental health sector would be considered as an asset;
  • Process-driven with excellent project and time management skills;
  • Strong leadership and collaboration skills with key stakeholders and community partners;
  • Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
  • Self-directed, self-learning, organized, proactive, and a team player;
  • Effective communicator and ability to develop good interpersonal relationships;
  • Excellent organizational skills and analytical abilities; and
  • Strong problem assessment and problem-solving abilities. Application Information Application Closing Date: June 25, [phone number]Candidates meeting the above criteria who wish to apply for this opportunity should email their cover letter and resume, in confidence, to: We thank all applicants for their interest; however, only those considered for an interview will be contacted directly.
  • Example 3

    SpaceBridge Inc. is currently looking for a QMS and Processes Manager to ensure a smooth progress of manufacturing, to support all our marketing products, obtain the best quality to meet our customer expectations, deliver a high level of efficiency across all business functions, obtain the lowest cost of manufacturing and operations and review constantly our processes and quality for improvement of quality, performance, cost and profitability. *Responsibilities: * * Manage teams and provide them with technical guidance towards achieving the company goals and objectives. * Establish visions and key objectives for the department, to assist subordinates in developing knowledge and quality methodologies for better execution of their duties as well as their career advancement. * Drive the engineering excellence initiatives to meet the manufacturing parameter targets and ensure the process and equipment in high performance level assuring the products with high quality, high yield, low defect density and low cost. * Drive Process Improvement program in Finance, Human resources, PLM, Engineering, Operations and Customer Support for efficiency gain. * Liaise with external suppliers and professionals from other sites to provide specific needs for the department. * Maintain existing ISO certification. * Provide Business Process Improvement guidance to senior management. * Develop and manage quality assurance metrics for performance improvement of all teams. * Ensure that all procedures conform to health and safety regulations, financial policies, and legislation. * Meet assigned KPIs and budget allocation. * Audit accuracy of executive reporting metrics for accuracy. *Skills & Qualifications: * * Bachelor’s degree in Engineering or equivalent experience in Quality Control. * Minimum 10 to 15 years of experience in Quality Management. * Minimum of 5 years in supervisory position or management position. * 5 years of experience in ISO certification or others quality framework. * 5 years of experience in quality and documentation control and supply chain processes * 3 years of experience in BPM (Business Process Management) and CRM (Customer Relationship Management). * 5 Years of experience with an ERP (Enterprise Resource Planning) system. * 5 years of experience with a MRP (Material Requirements Planning) system. * Effective communication and report writing skills. * Good negotiation skills with business functions. * Excellent analytic abilities to grasp the key points from complicated details. * Good leadership capabilities to lead projects to successful completion. * Must be extremely detail-oriented with respect to documentation and processes. * Ability to work in a cross functional team * Technical skills including problem-solving, statistical data analysis and design of experiment is essential *ABOUT US* SpaceBridge Inc. is an established supplier and global market leader in broadband satellite communications systems technology. Headquartered in Montreal, Canada. The company develops and provides satellite network equipment and services, including VSAT HUBs and Terminals for Point-to-Point, Point-to-Multi-Point, and Mesh typologies, as well as SCPC and broadcast modems for GEO and NGSO satellite constellations SpaceBridge Inc. also provides Cloud-Based autonomous managed services for its customers, helping them to eliminate initial large CapEx investments and save on network management OpEX, while speeding time-to-market. SpaceBridge Inc.’s diverse portfolio includes the ASAT™ product line, which serves different verticals with various technologies and applications. Key areas of focus are Cellular Backhaul for 2G/3G/4G and 5G, Industrial Internet of Things-IIoT, Commercial and Military High-Speed Broadband, Multicast IPTV, Voice-over-IP, L2/L3 VPN, Virtual Network Operator, and HD/UHD TV Broadcasting. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted. Job Type: Permanent Schedule: * Monday to Friday Education: * Bachelor's Degree (preferred) Experience: * quality assurance: 7 years (preferred) * iso [phone number]: 2 years (preferred) * BPM: 3 years (preferred) * CRM software: 3 years (preferred) * satellite communication: 1 year (preferred) * MRP: 2 years (preferred)

    Example 4

    *Résumé du poste : * Sous la supervision du vice-président qualité et amélioration continue, Le responsable de la qualité est le principal point de contact pour le client de cette unité d’affaire sur tous les aspect qualité. Il assure la gestion principale de tous le système qualité de cette unité d’affaires et pour l’ensemble du processus manufacturier qui y sont associé. *Rôles et responsabilités : * En partenariat avec notre client, le candidat doit définir, maintenir et améliorer le plan qualité de cette unité d’affaires ainsi que les processus de gestion de la qualité associé. Au sein de l’équipe de management de la qualité, le candidat assurera l’organisation et la supervision des différent processus de l’assurance & contrôle de la qualité pour cette unité d’affaire spécifique. - Contrôle et inspection dès la réception des composantes - Inspection qualité des différentes étapes manufacturières - Processus de retour client RMA. - Processus de MRB et de disposition Maintenir les indicateurs de performance de la qualité et diriger l'amélioration continue pour atteindre les objectifs qualité. Soutenir le programme d'audit interne, effectuer des audits internes, documenter les résultats des audits. Gérer la résolution des problèmes découverts lors des audits internes et rendre compte des résultats des audits à la direction. Assister l'ingénierie pour le contrôle des processus, l'analyse de la capabilité des processus, les cartes de contrôle et les règles d'établissement des limites de contrôle. Maintenir les documents de qualité, à jour. Développer du matériel de formation, faciliter la formation et évaluer l'efficacité de la formation. *Prérequis : * * Baccalauréat en génie, minimum 7 ans d'expérience en ingénierie/gestion de la qualité et/ou en ingénierie de l'analyse des défaillances dans un environnement de fabrication. * Ingénieur qualité certifié ou autre certification d'ingénierie est un plus. * Expérience de travail avec les normes ISO [phone number]* Bonne compréhension des outils de qualité, 8D, Ishikawa (Fishbone), 5Why, 5S, FMEA, SPC, DOE. * Organisé et capable d'établir des priorités de manière efficace. * Expérience du service à la clientèle * Maîtrise de l'analyse des données à l'aide d'Excel / JMP analyze. * Excellentes compétences en communication bilingue orale et écrite **** *Summary of the position: * Under the supervision of the Vice President of Quality and Continuous Improvement, The Quality Manager is the main point of contact for the customer of this business unit on all quality aspects. He is responsible for the main management of all the quality system of this business unit and for the entire manufacturing process associated with it. *Roles and Responsibilities: * In partnership with the customer, set, maintain & improve the quality plan for that specific business unit for the entire manufacturing process & all the other processes associated. As a member of the quality management group, the business unit quality manager will define & manage the different activities for quality assurance & quality control for the manufacturing process and associated process for his specific business unit. - Incoming inspection - In process inspection - Customer complaint process - MRB & disposition process Maintain the quality metrics and drive team activities to achieve the quality goals. Support the internal audit program, perform internal audits, document audit findings, drive the resolution of issues found during internal audits and report audit findings to management. Assist engineering for Statistical Process Control, Process Capability analysis, Control Charts, rules for establishing control limits. Keep quality documents streamlined and up to date. Develop training materials, facilitates training and assesses training effectiveness accordingly. *Prerequisites: * * Bachelor’s degree in Mechanical or Material Science engineering or a related discipline. * Minimum 7 years’ experience in Quality Engineering/ Management and/or Failure Analysis Engineering in a manufacturing environment. * Green Belt, Black Belt, Certified Quality Engineer or other Engineering Certification is a asset * ISO [phone working experience * Solid understanding of Quality tools, 8D, Ishikawa (Fishbone), 5Why, 5S, FMEA, SPC, DOE. * Organized and be able to prioritize effectively * Customer service working experience * Proficient in data analysis using Excel / JMP analyze. * Excellent verbal and written communication skills Job Type: Full-time Schedule: * Monday to Friday Education: * Bachelor's Degree (required) Experience: * quality assurance: 1 year (required)

    Example 5

    The Cormorant Utility Services Group of Companies provides comprehensive solutions to the utility power sector. At the core of the success of our companies is our most trusted resource, our people and their ongoing commitment to safety and quality in every aspect of our work. We are excited to announce that we are seeking the following new member to join our team in *Cambridge, Ontario*: Junior Quality Manager *THE Position: * Reporting to the Quality Manager, this role will provide support for all quality duties stated in the Cormorant Quality Management System. The Junior Quality Manager will ensure that the company remains in compliance with ISO [phone number]:[phone number]*Essential Duties & Responsibilities: * · Acts as the first point of contact for company quality related matters; · Reviews and approves jobsite quality inspections in accordance with Cormorant’s Quality Management System (QMS) and procedures; · Completes non-conformance reports (NCRs) and corrective actions and follow up as needed; · Supports the Quality Manager; · Generates and maintains quality records; · Provides Quality training of new and current employees as needed; · Assists the Quality Manager with annual audits; · Adheres to all Cormorant policies, procedures and safe work practices; and, · Other duties and responsibilities as assigned. * · 2-3 years of experience in a quality role; · Post-secondary degree, diploma or certificate in electrical engineering technology preferred; · Must be located within the Greater Sudbury Area (Ontario) or be willing to relocate; · A Powerline Technician or Electrician course would be considered a strong asset; · Training in auditing techniques would be an asset; · Training in Lean Six Sigma would be an asset; · Knowledge of ISO[phone number]:[phone would be an asset; · Capability to read and interpret engineered drawings; · Strong written and verbal communication skills; · Proficiency in Microsoft Word and Excel; · High attention to detail while working in a face-paced environment; · Strong organizational skills with the ability to effectively handle competing priorities and deadlines; · A valid driver’s licence with a good drivers abstract; · Ability to walk short to medium distances when required; · Must be willing to travel to remote project sites for extended periods and stay in a camp environment when required; and, · Experience in the high voltage electrical construction industry would be considered a strong asset. Job Types: Full-time, Permanent Schedule: * 8 hour shift Work remotely: * No

    What does a Quality Manager do?

    Quality Managers play a crucial part in making sure that a company’s products or services meet the standards expected by customers. They can also help a business improve its procedures, work more efficiently, and identify problems that need to be addressed.

    Quality Managers will carry out regular inspections to determine whether product or service standards are being met. They will also hold meetings with manufacturing or service managers to gain more information about day-to-day operations.

    Quality Manager skills and qualifications

    A Quality Manager should be familiar with legal requirements in their industry, have excellent knowledge of business management, and experience in production management. Main skills and qualifications required by a Quality Manager are:

    • Ability to gather and analyze data about the company’s products or services
    • Understanding the production process or type of service provided by the company
    • Knowledge of local, provincial, and federal regulations related to their industry
    • Ability to prepare concise and informative reports that summarize their key findings
    • Ability to communicate with other employees about quality standards and how to achieve them
    • Ability to manage a busy work schedule with a variety of tasks and deadlines

    Quality Manager experience requirements

    A Quality Manager will typically have three to five years experience in quality control, production, or service management. They will also have experience in compiling and writing reports, and carrying out statistical analyses. A good Quality Manager will feel confident about communicating with others, including in situations where they must provide advice or guidance on how to meet quality standards.

    Quality Manager education and training requirements

    Quality Managers are generally expected to have a Bachelor’s degree in a subject like business management, data analysis, or science. A Master’s degree may be advantageous for senior Quality Manager positions. Those with a Master’s degree may benefit from more detailed knowledge of data analysis and product testing methods.

    Quality management professionals in Canada can obtain a professional certification with the American Society for Quality. Colleges and technical institutes, like the British Columbia Institute of Technology or Northern Alberta Institute of Technology, also offer professional certification for quality assurance and control managers.

    Quality Manager salary expectations

    According to Indeed Salaries, the average salary for a Quality Assurance Manager in Canada is $68,872 per year. Salary can vary depending on the size of the company, experience of the manager, and location of the job.

    Job description samples for similar positions

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    Quality Manager job description FAQs

    What is the difference between a Quality Manager and a Quality Control Manager?

    These job titles can usually be used interchangeably to describe the same role within a company. However, a Quality Control Manager may suggest that the manager is primarily responsible for carrying out specific procedures related to controlling the manufacturing process to ensure product standards.

    What should you look for in an outstanding Quality Manager resume?

    The ideal candidate for a Quality Manager position should be able to demonstrate they have the knowledge, experience, and qualifications necessary to carry out their responsibilities. Their resume should describe previous work experience in quality control or production management, include a reference to a relevant degree, and demonstrate their ability to communicate effectively and provide guidance to others.

    Does a Quality Manager need to have a background in your industry?

    This will depend on the specific legal and regulatory requirements of your company. If your business has to comply with detailed product specifications and legal requirements, a Quality Manager with extensive industry knowledge would be advantageous. However, quality assurance methods are often transferrable from one sector to another, meaning that a highly qualified candidate can bring valuable work experience from a different business environment.

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