Porter Job Description: Top Duties and Requirements

A Porter, or a Baggage Porter, helps travellers carry luggage at airports, train stations, hotels, cruise ships, and similar establishments. Their duties include keeping baggage areas and other parts of the location clean and presentable to customers; transferring baggage on and off planes, trains, cars, or ships; and keeping accurate records of the luggage being transported.


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Porter duties and responsibilities

Porters finish tasks quickly so that companies can avoid travel delays and increase the number of passengers on each ride or flight. Many employers require a uniform and a name tag for Porters, and they sometimes train new employees. They help ensure that travellers are pleased while keeping costs as low as possible. The duties and responsibilities in a Porter job description may include:

  • Summoning taxis or other forms of transportation for customers, and loading their luggage for them when it arrives
  • Communicating with customers and resolving disputes when needed
  • Securing luggages inside cargo areas
  • Answering phone calls when needed
  • Unloading and parking vehicles for travellers
  • Checking rooms to make sure that guests have left upon the sound of a fire alarm or another emergency
  • Delivering unclaimed baggages to the correct area or department
  • Following appropriate safety and security precautions


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Porter Job Description Examples:


Example 1

*Surgenor Ottawa Chevrolet-Buick-GMC-Cadillac* is currently seeking an individual to join our team as an *Automotive Service Porter/Valet.* In business for over 50 years, the Surgenor Automotive Group is a family-owned company that continually strives to provide the best possible customer service which is only made possible with our amazing team. We pride ourselves in helping our staff grow both professionally and personally with our top-notch management team and on-going training. A good work life balance is something we strive to deliver. We have a history of long-term staff retention, which is a testament to the way we do business and the value we place on each and every employee. *MAIN Duties AND Responsibilities* · Greet customers in a courteous manner when arriving to have their vehicles serviced · Maintain entrances & exits of the service drive-through lanes · Perform 4-wheel alignment checks (training provided) · Tag and park customer vehicles awaiting servicing · Wash exterior of vehicle · Ensure vehicle interior is clean after servicing · Retrieve serviced vehicles when customers return for pick up · Shuttle customers to various destinations around city while their vehicles are being serviced · Perform related tasks as directed by Management as needed *Requirements* · Must possess a positive, customer first attitude with a professional appearance · Possess a valid G class driver’s license · Ability to drive a vehicle equipped with a manual transmission · Understand safe working and driving practices · Ability to work well with a team · Ability to work in all weather conditions · Ability to follow instruction from Management · Experience in a new vehicle dealership or other automotive repair setting would be considered an asset but not required *What we offer* · Full-time, permanent position · Steady consistent hours · Positive work environment with superior management support · Employee discounts · Group benefits *Start your application today!* We welcome and encourage applications from people with disabilities. Job Types: Full-time, Permanent Salary: per year Benefits: * Dental care * Extended health care * Paid time off * RRSP match * Store discount * Vision care Schedule: * Monday to Friday

Example 2

*Car Porter* The Kaizen Automotive Group includes several domestic and import dealerships along with an automotive fleet management company and is one of the fastest growing Automotive Groups in Canada. The Kaizen Automotive Group is one of Canada’s 50 Best Managed Companies and a leader in automotive retail. With a team of nearly 1000 employees (some of whom are brand new to the company, while others have been with us nearly 30 years) _we are always looking to expand and grow our business_ and are currently looking to add a qualified *CAR Porter *to our team at Summit Fleet *Job Description: * The Car Porter is responsible for ensuring vehicles are well cleaned, inspected for damage, moved to where they need to be (including delivering to customers) and ensuring the lot is functional and clean. The role requires having strong time management, a keen eye for detail and being able to thrive in a fast paced environment. *General Responsibilities: * * Detailing of vehicles while on the lot and before customer delivery * Maintain basic car checks for fluid levels (washer fluid, fuel, oil, etc.) * Maintain organization and cleanliness of vehicle lot * Other duties and required *Requirements: * * Must have a valid class 5 driver’s license * Must be able to drive a manual and automatic transmission * Must be physically fit due to constant running for vehicles on the lot * Must have a clean drivers abstract *Compensation and Benefits;* _In addition to competitive pay, we offer our employees;_ * Group Health * Dental * Life and Disability Insurance * Paid vacation * Employee Vehicle Purchase Program * Professional work environment, with job training and advancement opportunities. Job Type: Full-time Benefits: * Dental care * Extended health care * Paid time off Schedule: * Monday to Friday Experience: * Valets & Lot Attendants: 1 year (preferred) * Driver's License (required)

Example 3

*JOB Overview*: * Portering Services provide transportation for within site movement of: * Patients * Specimens and Samples * Medical Records * Portable equipment and furniture * Clean and Soiled Linen * General Waste and Bio-hazardous waste * Must be available to work weekends as well as provide coverage during the week if necessary * Must be available for day and evening shifts * Must be available to work holidays *Skills/Apptitudes: *** * *Ability to present self In a highly professional manner to others and understands that honesty and ethics are essential* * Ability to maintain a positive attitude * Ability to communicate with co-workers and other departments with professionalism and respect * Ability to maintain a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers and client representatives * Ability to provide clear directions and respond accordingly to employees * Ability to use all relevant electronic and communication devices * *General * Willingness to be open to learning and growing * Maturity of judgement and behavior * Maintains high standards for work areas and appearance * Attends work and shows up for scheduled shift on time with satisfactory regularity in light of Sodexo time and attendance policy and/or client operating hours * Ability to work a flexible schedule * Able to work weekends and some holidays * Adheres to job acceptance and completion protocols * Focuses attention and actions on what is best for the patient or customer at all times * *Physical Requirements*: * Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses * Significant walking or other means of mobility * Ability to work in a standing position for long periods of time (up to 8 hours) * Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds Part-time hours: 30 per week Job Type: Part-time Salary: $17.00 per hour Schedule: * 8 hour shift * Day shift * Holidays * Monday to Friday * Night shift * On call * Weekend availability Experience: * Healthcare and Patient: 1 year (preferred) Shift availability: * Day Shift (preferred) * Night Shift (preferred) * Overnight Shift (preferred) Work remotely: * No

Example 4

The Role: *Day Porter (Light Office Cleaning Duties)* Location(s): Burlington/Oakville Position Type: 2 Permanent Full-time Positions Hours: Monday – Friday, 8:00AM – 4:30PM, with occasional overtime As the world leader in the design and fabrication of lab scale systems, pilot plants, demonstration plants and modular production plants, Zeton offers challenging and rewarding career opportunities, competitive employment conditions, recognition and a dynamic, autonomous work environment for talented individuals looking to join a world-class team. While we currently have commercial cleaners performing heavy duty cleaning tasks nightly at each of our company facilities, we are currently seeking two energetic and reliable *Day Porters *to join our Zeton team! The ideal candidates will be responsible for making sure each of our office buildings looks neat and presentable. We offer a competitive Salary, a comprehensive Benefit Package, a generous Profit Sharing Program & a collaborative, team-oriented environment where you are never bored! *Primary Responsibilities: * The position will involve the following tasks: * Check and fill paper in all photocopies, keep the photocopy areas clean, replace toners * Wipe/Disinfect all tables between meetings in the meeting rooms especially after lunch meetings * Monitor washrooms, replenish paper towels, toilet paper in the stalls, wipe the counters and keep the sinks clean * Make coffee at break times and monitor kitchen supplies * Wipe/Disinfect all counters and tables in the kitchens between breaks * Clean the coffee makers everyday and keep area tidy * Wipe the microwaves after breaks * Pack and empty the dishwasher * Clean out the fridges on Fridays * Wipe/Disinfect all door handles and high touch areas * Assist with Employee Covid 19 Rapid Antigen Testing on site * Assist with social committee initiatives * Other tasks as may be assigned *Personal Skills: * * Must be extremely well-organized and have the ability to prioritize tasks * Effective problem-solving skills * Must be team oriented with excellent interpersonal skills * Prepared to execute all duties and in a safe and timely manner At Zeton Inc. we are committed to doing what we can to keep our employees safe and healthy during the current pandemic. We require that all employees be fully vaccinated against Covid-19 (with a Covid-19 vaccination approved by the federal government of Canada), to safeguard the health of our employees and their families, our customers and visitors, and the community at large from infectious diseases that may be reduced by vaccinations. Employees must also participate in our testing program and adhere to all of Zeton’s pandemic related protocols. Only those prospective candidates who are fully vaccinated will be selected for an in-person interview. Individuals may seek an exemption from these requirements for medical or religious reasons, and may do so by providing the necessary proof and/or medical evidence required, pursuant to the Ontario Human Rights Code. Health and safety is paramount at Zeton, and we are doing what we can to keep everyone safe. To learn more about Zeton Inc., please visit our website at [website] Note: we review all applications and will promptly contact you if there is a suitable match. We will keep your application on file in case something more suitable comes up at a later date. While we review every application, due to the high volume of resumes, we typically only contact those selected for an interview. Job Types: Full-time, Permanent Salary: $16.50 per hour Benefits: * Dental care * Disability insurance * Employee stock purchase plan * Extended health care * Life insurance * On-site parking * Paid time off * Profit sharing * RRSP match * Vision care Schedule: * 8 hour shift * Day shift * Monday to Friday

What does a Porter do?

Porters often work as part of a team of other people in the same position. They transport baggage quickly to make sure that travellers get to their destinations on time, and they help each other move large items when needed. Some Porters operate hand trucks, forklifts, motorized carts, and other equipment to transport luggage faster. Others clean rooms or cabins, wash dishes, empty trash, set and clear tables in dining cars, and take care of other related tasks. These versatile employees let people travel with their luggage quickly and easily.


Porter skills and qualifications

Successful Porters have the ability to work with a variety of people and personalities. They are professional, polite, and friendly, and they can quickly adapt to changing conditions while working on a schedule that often varies. They should also be willing to do physical work like moving boxes. Top skills and qualifications for Porters may include:

  • Good customer service skills
  • Good written and verbal communication skills
  • The ability to navigate large areas like airports and cruise ships
  • An understanding of how the company bills customers for transporting luggage
  • Knowledge of prohibited items, which animals and plants the company can transport, and other laws and regulations


Porter experience requirements

Most Porter jobs don’t require any experience, and many people start their careers as Porters. However, some positions require six months or a year of relevant experience.


Porter education and training requirements

Many Porter jobs do not ask for any formal training, but some require a secondary school diploma or a GED. Some Porter jobs also require a drivers’ licence or a licence to operate machinery like forklifts. On-the-job training is usually needed as well.


Porter salary expectations

According to Indeed Salaries, the average salary for a Porter in Canada is $17.58 per hour. Individual pay levels depend on experience and education levels, the location, and the company.


Job description samples for similar positions

If a Porter isn’t exactly what you are looking for, here are some similar job description samples that could satisfy your needs:


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Porter job description FAQs


What are the day-to-day duties of a Porter?

Airports, train stations, hotels, and ships are usually open 24 hours a day, so Porters can work at any time. Porters spend most of their time on their feet transporting luggage by hand or using machinery to help them. Porters on ships and hotels often run errands and deliver room service to guests. They also sometimes operate shuttles services to transport visitors. While Porters often ride with customers on trains and ships, they don’t fly with people on planes. Part-time and full-time positions are available, and Porters can meet travellers from all over the world.


Who does a Porter report to?

A Porter usually reports to a Senior Porter, Supervisor, General Manager, Assistant Manager, or Shift Supervisor. Some Porters in smaller places report to the owner. Porters also follow the instructions of Receptionists, Gate Agents, Conductors, and other staff members. Many Porters work as a team with people in the same position.


What makes a good Porter job description?

An excellent Porter job description can help the people who read it decide whether their experience, values, skills, and education levels are good matches for the position. To write a great Porter job description, include an overview of your company and its culture, values, and history. Make sure that candidates know what their duties and responsibilities will be along with the skills, training, and experience levels that the employer prefers. An excellent job description attracts quality applicants, letting employers find hardworking and competent Porters faster while reducing hiring costs.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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