Patient Advocate Job Description: Top Duties and Requirements

A Patient Advocate, or Care Advocate, is a front line role that focuses on patients’ primary care and comfort within the health care industry. Their duties include assisting patients in day-to-day care, reporting on their vital signs and progress, and maintaining supplies and equipment.

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Patient Advocate duties and responsibilities

The duties of a Patient Advocate can vary greatly depending on the responsibilities set out by the company. Tasks can range from basics like serving meal trays and helping patients select appropriate menu items to more advanced duties like recording fluid intake and output, and collecting specimens. A Patient Advocate’s responsibilities may also include:

  • Answering call signals from patients to tend to their care and comfort
  • Performing personal care and grooming for patients, including bathing and dressing
  • Supervising exercise or leisure activities 
  • Taking vital signs, such as blood pressure, temperature and pulse
  • Recording and reporting required information into a patient’s chart
  • Performing first aid in emergency situations
  • Transporting patients between rooms, wards, or facilities
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Patient Advocate Job Description Examples:

 

Example 1

Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational opportunities abound. People have always been OSMH’s greatest strength. Our committed team has helped our community for over a century. We offer an environment where each individual works interdependently towards common goals: we believe in Compassion, Accountability, Respect and Engagement. We are an organization where individuals’ contributions are valued and there are many opportunities for personal growth and development. Position Summary The Patient Navigator promotes optimal patient and clinical outcomes by assessing and facilitating effective quality of care, utilization of resources and length of stay in acute care, complex continuing care as well as the Emergency department. The Patient Navigator will identify and initiate complex discharge or transition plans for high risk patients (including regional renal in patients) and collaborate with physicians, interprofessional teams and appropriate community partners and resources to support Home First philosophy and practices, Significant to this role is case management expertise and complex discharge planning activities. Qualifications
  • Registered Nurse with BScN required.
  • Current Non Restrictive Licence in good standing from the College of Nurses of Ontario.
  • Minimum 2 years of case management/discharge planning experience required
  • Minimum 7years of recent clinical experience including leadership responsibilities required.
  • Additional case management/leadership or geriatric certification / courses preferred.
  • LEAN or process improvement education beneficial
  • Experience working with community partners/agencies
  • Clinical experience with Geriatrics preferred
  • Experience in organizing and leading interdisciplinary team and family case planning meetings with the principles of patient-focused model of care strongly required.
  • Knowledge and understanding of the application of relevant legislation (Health Care Consent Act, Substitute Decisions Act, etc.)
  • Demonstrated knowledge and ability to lead case management/ discharge planning activities
  • Demonstrate effective interview skills as well as effective skills combined with the ability to work in collaboration with all members of the health care team both internally and externally across the continuum of care
  • Ability to be self-directed and thrive in a dynamic environment
  • Demonstrates complex decision making skills, has the ability to organize, coordinate, problem solve, and communicate well with all professional groups,
  • Demonstrated accurate and timely documentation, referral management and record keeping
  • Demonstrated ability to work effectively with others, able to work both independently and as part of a team
  • Demonstrated ability to set priorities and effectively resolve challenging situations that involved multiple stakeholders, patients and families
  • Demonstrated understanding and competency of Alternate Level of Care (ALC), keep up to date on enhancements and changes to the WTIS reporting requirements for ALC
  • Demonstrated knowledge and understanding of the legislation and Acts applicable to patient discharge and transition (ie Health Care Consent Act, Public Hospital Act, Substitute Decisions Act, Long term care act as relates to LTC application, Retirement Home Act, Mental Health Act)
  • Demonstrated knowledge and understanding of consent and capacity and role of PGT/consent capacity board
  • Quality improvement experience preferred
  • Demonstrated excellent communication skills in English, both written and verbal.
  • Demonstrated computer literacy.
  • Demonstrated proficiency in using Medworxx UMS
  • Satisfactory work performance and attendance record required
  • The successful candidate will have a proven commitment to professional development as well as to the Mission and Vision of the Hospital. Demonstrates proficiency in written and verbal communications skills. Our Employees Enjoy
  • a professional practice environment
  • a collaborative atmosphere with emphasis on teamwork
  • wellness initiatives
  • continuing education grants
  • employee recognition and assistance programs
  • a competitive salary and benefits package
  • equal opportunities for growth and development Employment Equity OSMH is committed to diversity and equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S persons and others who may contribute to a diverse workplace. Accomodation in the Workplace
  • What does a Patient Advocate do?

    A Patient Advocate works with a diverse range of patients to provide primary care and comfort. They work as advocates between the patient and other healthcare providers to ensure that the patient is provided with the necessary care during diagnosis, treatment, and recovery.

    Several work environments employ Patient Advocates. They are found in health care establishments such as hospitals, hospices, medical clinics, nursing homes, and even assisted care facilities for the elderly.

    Patient Advocate skills and qualifications

    Successful Patient Advocates have a desire to help others and approach patients with respect and dignity. Due to the variety of patients they encounter, a Patient Advocate has excellent communication skills when dealing with the patient and family members, and the other healthcare professionals they work closely with. Top skills for a Patient Advocate include:

    • Ability to understand medical terminology
    • Solid computer skills, including data entry and word processing
    • Ability to multitask and prioritize work tasks
    • Practical oral and written communication skills
    • Ability to serve others with compassion, empathy, and respect
    • Ability to perform the physical requirements of the role
    • Understanding of the healthcare system and how to assist a patient through their care program

    Patient Advocate experience requirements

    Primary patient care, including grooming, bathing, feeding, and positioning, are all essential experience requirements of a Patient Advocate. Previous experience in taking patient vital signs, collecting specimens and proper documentation is also helpful. Other required experiences will vary on the role, work environment, and company.

    Patient Advocate education and training requirements

    Although not nationally regulated, Patient Advocate training requirements may differ from province to province. Typically, some secondary school education is required, along with on the job training. Many colleges or private educational institutions offer a nursing aide, nursing orderly, or health care aide program covering the necessary training for a Patient Advocate. Certificates in CPR, first aid, and food handling and safety are other common requirements.

    Patient Advocate salary expectations

    According to Indeed Salaries, the average salary of a Patient Advocate in Canada is $60,244 per year. Actual salary will vary depending on factors such as location, experience, and the hiring company.

    Job description samples for similar positions

    If a Patient Advocate is not quite what you’re looking for, other job description samples include:

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    Patient Advocate job description FAQs

    What are the qualities of a good Patient Advocate?

    When looking for a Patient Advocate, one of the most crucial qualities is compassion. Because a Patient Advocate is working one-on-one with people, the ability to have compassion and empathy for those in need is paramount for the patient to feel respect and dignity. Being detailed-oriented is another vital quality while also being able to multitask and prioritize workload. Strong communication skills also provide a basis for creating excellent teamwork within various professions, all working together for the patient’s wellbeing and care.

    Who does a Patient Advocate report to?

    In most cases within a hospital or nursing home setting, a Patient Advocate will report directly to the attending Physician or Registered Nurse on duty. In other healthcare settings, there may be a Supervisor or Manager on site that the Patient advocate reports directly to. This will vary between companies and work settings.

    What makes a good Patient Advocate job description?

    A good Patient Advocate job description includes information about your company, its culture, and mission. It should also include specific details about the type of facility the Patient Advocate will be working in and the types of patients they’ll be working with. If the role requires the Patient Advocate to work between multiple locations, provide details about the travel expectations of the role. Also, be sure to include information about any competitive benefits offered, such as the salary and leave, to attract the best candidates. 

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