How to write a Patient Advocate job description

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Patient Advocate job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimize your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialized, consider including the specialization in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

Examples of Patient Advocate job titles

    Patient Advocate
    Patient Advocate (2+ Years’ Experience)
    Patient Advocate (RN required)
    Patient Advocate (Full-Time)
    Care Manager

Patient Advocate job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of a Patient Advocate job summary

Our organization is looking for a Patient Advocate who can help our patients understand their rights and responsibilities. The Patient Advocate will be responsible for checking all paperwork to ensure it was submitted properly and assisting patients with claim re-submissions. The successful candidate will also need to ensure that all patient issues regarding insurance claims, treatment paperwork and cost of care are handled properly.

Patient Advocate responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to.

Examples of Patient Advocate responsibilities

    Review patient insurance claims, paperwork and medical bills for accuracy and completeness
    Act as the support person for patients that have any questions on insurance issues
    Respond to patient requests for a review of their denied claim and act quickly on claims that were declined improperly
    Maintain contact with insurance companies to try and resolve billing issues as quickly as possible
    Monitor patient payment activities and report any significant issues to management

Patient Advocate qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

Examples of Patient Advocate skills

    Associate Degree in Medical Billing or related field required (Bachelor’s degree preferred)
    3+ years’ experience in medical billing and working with insurance companies
    2+ years’ patient care experience
    Ability to use billing systems such as EMR and Claim Scrubbers
    Excellent time management skills
    Strong attention to detail required

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