Operations Manager Job Description: Top Duties and Qualifications

An Operations Manager, or Manufacturing Manager, oversees the general operations of a company to find any areas in which the company in question can improve. They plan long-term initiatives for success, work with various teams and departments on improvements and solutions, and analyze budgets to minimize costs. 

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What does an Operations Manager do?

Operations Managers work with various departments in the company, from advertising to finances to human resources. They monitor changes in the market and adjust plans accordingly. Additionally, Operations Managers communicate their findings and plans with the company’s executives to ensure changes are implemented correctly.

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Operations Manager Job Description Examples:


Example 1

*Based: * Overland West 2170 Matrix Cres Kelowna BC V1V 0C1 *Job Description: * Supervise crew unloading inbound LTL freight of all descriptions. Maintain warehouse area in clean and efficient condition. Maintain warehouse work flow plan including staging freight by destination areas. Other duties as discussed with and assigned by the Regional Manager. *Job Requirements: * · Transportation experience required – LTL experience preferred! · Management or Supervisory experience required · Professional attitude in all interactions when on shift · Excellent communication skills · Experience operating and maintaining a forklift required · Experience handling dangerous goods preferred · Experience flat deck freight preferred · Basic geographical knowledge of Okanagan and the surrounding areas · Ability to lift freight up to 50 lbs · Basic knowledge of Microsoft Office software – Outlook, Excel, Word · Available to work full time Monday-Friday graveyard shifts *Compensation & Benefits: * · *Hiring wage to be negotiated based upon expeirence* · Comprehensive benefits package available after successful completion of probationary period including extended medical, prescription, vision and dental coverage and RSP company matching program *Apply with resume!* *Subject line: * KEL Operations Manager Job Types: Full-time, Permanent Benefits: * Casual dress * Company pension * Dental care * Disability insurance * Extended health care * Flexible schedule * Life insurance * On-site parking * Paid time off * RRSP match * Vision care Schedule: * Monday to Friday Experience: * Transportation: 3 years (required) * Management: 3 years (required) * forklift: 1 year (required)

Example 2

With the new year starting Supreme Traffic is looking to hire an Operations manager to add to our rapidly growing Company. We are a medium sized family orientated business, with a friendly management team. We are looking for a hard working, reliable and positive individual, who is punctual and whiling to grow with our team, we want a motivated individual, we offer competitive wages. We are looking for a qualified operations manager to assist with our companies expansion and build a career as an operations manager. Your job would include but not limited to: * Site checks * Doing site reports at the office * Supervise * Hiring and Training new employees * Implementing company polies and procedures * Health and Safety * Manage quality control * Strategize procedures to improve the company Bonus if you have experience in traffic control. Job Types: Full-time, Permanent Salary: $22.00-$30.00 per hour Additional pay: * Bonus pay Benefits: * Dental care * Extended health care * Life insurance * On-site parking * Paid time off Schedule: * Monday to Friday Education: * Secondary School (preferred) * Driving Licence (required) * First Aid Certification (required) Work remotely: * No

Example 3

We are recruiting for an Operations Manager position for our client logistics company based out in Toronto. *About the company: * An asset-based third-party logistics company that offers choice, capacity, and coverage for your entire supply chain across North America. It is one of a handful of trucking companies that have a Canada-wide network. Their facilities span from coast to coast with terminals in every major city in Canada. They are looking for individuals that would like to join a fast paced, professional, growing environment. You will oversee and facilitate the supply chain operations of our company. The goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency. *Responsibilities of Operations Manager: * * Build KPI’s for asset divisions: Continuous improvement on cost, driver efficiencies, truck utilization, mile improvement, etc. * Coordinating and monitoring asset operations responsibilities and KPI’s * Responsible for ensuring division achieves or exceeds yearly budget * Effectively manage all aspects of P & L including but not limited to cost and revenues * Provide leadership by establishing clear expectations and demonstrating high standards of work practices and safety conscious behaviour * Management and talent assessment of all staff under your direct control * Ensure all resources are utilized efficiently * Be available after hours to assist with resolving issues * Liaise with sales and procurement to operational solutions * Increase driver pool through recruiting and internal platforms * Liaise with corporate recruiter to ensure increase in driver pool and better driver retention * Build a sustainable structure for growth * Develop strategies for continuous improvement and sustainable structure for things such as opening a new terminal * Management of successful and accurate driver payroll * Overall management of accuracy of data in Truckmate * Manage the accountability of employees *Qualifications: * * Minimum 5 years working with asset-based trucks and drivers * Minimum 3 years in a management or supervisory role * Experience in TL and LTL domestic and cross-border * Ability to make quick decisions * Strong attention to details * Ability to manage time effectively and multi-task * Effective teamwork skills * Ability to work under pressure and proactively implement contingency plans * A high degree of initiative * Conflict management * Ability to effectively handle multiple conflicting priorities * Strong communication, customer service and computer skills Ability to build rapport with all carriers, customers, and internal stakeholders Reference ID: AKSW-0819 Job Types: Full-time, Permanent Salary: per year Experience: * working with asset-based trucks and drivers: 5 years (required) * trucking operations management: 3 years (required) * TL and LTL domestic and cross-border: 2 years (required) * management of Truckmate: 5 years (required) Work remotely: * No

Operations Manager duties and responsibilities

There are many duties an Operations Manager must fulfill to excel on the job, including: 

  • Creating long-term plans and initiatives to accomplish company goals efficiently
  • Coordinating with other teams to implement strategies and cross-training efforts
  • Analyzing budgets to minimize expenses without sacrificing profits
  • Developing and implementing strategies to keep employees motivated and dedicated
  • Creating presentations and communicating with executives about plans and strategies
  • Identifying problems and coming up with effective solutions quickly
  • Monitoring changing market conditions and adjusting strategies accordingly
  • Conducting interviews with prospective candidates 

Operations Manager skills and qualifications

An Operations Manager must possess several prerequisite skills and qualifications to adequately accomplish their range of tasks efficiently, including: 

  • Analytical skills 
  • Problem-solving skills
  • Policy planning skills 
  • Written and oral communication skills
  • Financial planning, auditing, and budgeting skills
  • Ability to identify opportunities
  • Ability to build relationships with partners and other organizations

Operations Manager experience requirements

Considering that an Operations Manager is a senior position, it is preferable for candidates with extensive experience. The exact amount of experience required can vary, though. For instance, a smaller operation may consider a candidate with five years experience or less. In contrast, someone needed for larger operations may need more than 10 years of experience. Candidates with other relevant managerial experience may also be considered.

Operations Manager education and training requirements

Typically, candidates will hold a bachelor’s degree in operations management or business management, along with several years of work experience. Depending on the nature of your business, you may also be willing to consider someone with another type of degree. Candidates with a high school diploma or GED can still be considered if extensive on-the-job training is provided, or they have relevant industry experience.

Operations Manager salary expectations

According to Indeed Salaries, the average salary for an Operations Manager is $68,804 per year. Of course, salaries can vary quite a bit depending on the candidate’s experience level, the location of the position, and the hiring practices of the company itself.

Job description samples for similar positions

If an Operations Manager doesn’t quite fit the position you’re looking to fill, you may want to review related job description samples including:

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Operations Manager job description FAQs

What's the difference between a General Manager and an Operations Manager?

A General Manager and Operations Manager have a lot of the same duties and responsibilities. That said, a General Manager often ranks higher than an Operations Manager. An Operations Manager is responsible for ensuring the company’s daily operations are running smoothly. Meanwhile, a General Manager ensures the company’s business is meeting its quarterly goals. Part of those quarterly goals would be operating smoothly, but that’s just a part of the bigger picture that a General Manager would be accustomed to handling.

How can you make your Operations Manager job description stand out?

A good Operations Manager job description highlights details about the industry, specific responsibilities, and company goals. Including details about the size of the business helps give job seekers an idea of the scale of operations. Be sure to include any benefits like extended vacation pay or pension programs to attract more candidates.

What should you look for in an Operations Manager resume?

An Operations Manager is a senior leadership role, so hiring the right candidate is critical to any type of business. Pay special attention to the previous experience on an Operations Manager’s resume, as this will highlight the most important skills such as their leadership abilities and understanding of the industry. It is critical for Operations Managers to have the proper specialized training or certifications necessary to operate the equipment they oversee. That said, it is equally crucial for the candidate to have experience in planning, organizing, and performing administrative duties.

Who reports to an Operations Manager?

An Operations Manager is in charge of the company’s overall operations, so several people will likely report to them. If a company has multiple factories, for example, all of the Factory Managers would report to the Operations Manager. In smaller companies, an Operations Manager and Factory Manager may be one and the same. In this case, the employees would report directly to the Operations Manager.

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