Operations Coordinator Job Description: Top Duties and Requirements

An Operations Coordinator is responsible for managing and coordinating the daily activities of a business on behalf of the owner or management team. Their main responsibilities include optimizing the production process, identifying and solving problems that exist at any level of the business, and ensuring that employees have access to and follow any operational guidelines necessary for the smooth functioning and success of the business.


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Operations Coordinator duties and responsibilities

An Operations Coordinator should be qualified to analyze every facet of the business to understand how to improve problematic areas. Some common duties and responsibilities of an Operations Coordinator include:

  • Communicating the goals of management executives or owners to the production teams and other employees
  • Ensuring that all company policies and government guidelines are respected throughout the workflow process
  • Collecting data and maintaining accurate company or departmental records
  • Providing staff with the necessary support and resources to effectively do their jobs to the best of their abilities
  • Providing management executives timely reports that outline group productivity and workplace improvements
  • Creating, improving, and maintaining an organized system across all departments
  • Collaborate with all departments to come up with realistic and efficient improvements regularly


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Operations Coordinator Job Description Examples:


Example 1

The Directors Guild of Canada, a national labour organization that represents over 5,000 key creative and logistical personnel in the screen-based industry, offers an exciting place to work and build a career while assisting in the development and promotion of the Canadian film industry. Located at the Studio District, east of Downtown Toronto, the DGC National Office supports operations across Canada. As the new Operations Coordinator, in addition to working in a dynamic and progressive environment you will: · *Provide support to the Executive Assistant & Operations Manager* · *Record Minutes and produce documentation of meeting materials for members, staff, committees and the Board of Directors.* · *Provide support to the Operations and Administrative Department* The successful candidate should demonstrate the following minimum qualifications: * College diploma in an Administrative Support or a related field * At least three years’ experience in an administrative role that includes clerical responsibilities supporting the accounting function * Experience planning events and/or large meetings * Excellent written and verbal communications skills with a courteous and professional telephone manner * Strong organizational skills * Strong time management skills – able to meet deadlines, handle multiple projects and priorities and able to work well under pressure * Advanced level skills in Microsoft Word and Microsoft Excel * Bilingualism is an asset Interested applicants are encouraged to send their resume and salary expectation to: Application deadline: 2022-01-31 Job Types: Full-time, Permanent Salary: per year Benefits: * Casual dress * Dental care * Disability insurance * Extended health care * Flexible schedule * Life insurance * Paid time off * Vision care Schedule: * 8 hour shift * Monday to Friday COVID-19 considerations: The DGC requires all candidates to be fully vaccinated against COVID-19 Education: * Bachelor's Degree (preferred) Experience: * administrative assistant: 3 years (preferred) Work remotely: * Temporarily due to COVID-19

Example 2

*The Position * Under the guidance of the Dispatch Supervisor, the Dispatcher acts as an intermediary between internal and external stakeholders to plan and coordinate the accomplishment of harbour towage and vessel operations. *Some of the Job functions for this role will be: * * Plan and schedule vessels and crew to perform work in Prince Rupert, Kitimat & Stewart, Vancouver, and New Westminster harbours safely and efficiently, taking into account regulations, policy, and industry best practices. * Forecast ship movements through available means to ensure adequate resources are available and enhance service delivery and commercial outcomes. * Coordinate communication and facilitate crew planning, including employee rotations, work forecasts, and callout requirements, while reconciling conflicts to effectively collaborate to build mutual understanding. * Liaise with clients to provide information and administration related to the delivery of service. * Update marine employment and commercial administration to satisfy individual, operational, and commercial needs. *To be successful in this role, you will need to demonstrate the following competencies: * *Excellent Problem-Solving Skills: *Ability to come up with agreeable outcomes by navigating through a complex set of issues and problems to find a sufficient solution. *Clear Communication: *Ability to communicate clearly, using concise explanations to get to a request or a solution as quickly as possible. Ability to have strong communication within their own team by following processes and protocols for entering information into the chosen CRM. *Friendly Attitude: *Ability to stay genuine and show both crew and clients that they really matter to the business. *Empathy: * Ability to put herself in others’ shoes and understand where frustrations come from. Ability to acknowledge other person’s point of view and show genuine care. *Business Acumen: *While aiming to carry out scheduling and providing or solving clients’ needs it is important to have the ability to advocate for them while representing the business interests of the company. Finding a compromise between the two by having deep service knowledge and problem-solving skills. *Strong Time Management: *Remaining organized while dealing with several requests at the same time. Ensuring balancing responsibilities, duties, and self-care. while ensuring proper self-care and great *And possess the following minimum requirements: * * Post-secondary education in business/logistics/marine plus at least a one-year experience in a high-performance team environment focused on comprehensive commercial service. * Or at least three years in a time-sensitive highly organized position reconciling conflict and scarcity of resources while demonstrating creative solutions focused on customer service. * Knowledge of the Marine Industry/Jargon would be preferred. * Experience in a similar position will be preferred. * Must be able to work on a rotating shift schedule including day shifts and night shifts. (Day Shift Week On / Week Off / Night Shift Week On / Two weeks Off). The company reserves the right to change this schedule according to operational needs. * This position requires attendance at the office for every shift. * Must have a very good level of English, especially, spoken * Must be legally allowed to work in Canada. *We would like to thank you in advance for your interest in this position. Only the candidates selected for an interview will be contacted.* *_SAAM Towage Canada acknowledges we operate in the Traditional, unceded territories of the Coast Salish people and in particular, the traditional territories of the x__ʷ__*__m__əθ__kw__ə__y*_*_̓ə_*_m (Musqueam), Skwxwú7mesh (Squamish), and S__ə__l__̓__*__ílw__ə__ta*_*_ʔ_*_/Selilwitulh Nations._* Job Type: Full-time COVID-19 considerations: We follow all Public Health Recommendations Experience: * dispatching: 1 year (preferred) Work remotely: * No

Example 3

Operations Coordinator – JOB Description About Trooh Trooh is a leading American media company, reaching millions of consumers on their daily journey out-of-home. We have transformed the landscape with the integration of data, insights and digital into large scale, sought-after locations. As leaders in audience targeting, we have built scale and impact through our Campus, Women’s and Men’s environments. Trooh’s extensive addressable media, spread across thousands of high dwell time locations, ensure high impact solutions to engage the right consumer at the right time.    The Operations Coordinator supports the team in ensuring seamless and timely campaign delivery and connectivity of all our digital screens. This role is also the primary point of contact with Trooh’s third party contractors. The Operations Coordinator will work with both venues and field technicians to troubleshoot any issues and dispatch solutions in an effective manner.    The successful candidate will be extremely well organized, detail oriented and self-motivated. They will have excellent communication skills and strong Microsoft Office skills.     Key * Organize work orders based on priorities and assign work orders to appropriate field team via Trooh’s work order system. * Hire third party field technicians as required and be their key day-to-day contact * Communicate regularly with field technicians to ensure timely completion of work orders and follow up on delays. Confirm when work orders are complete and problem solve.   * Provide regular reports on the status of work orders. * Track, approve, and file all field support invoices ensuring accuracy with initial ation.  * Responsible for shipping and tracking of part deliveries * Act independently within specific guidelines and recognize matters requiring a sense of urgency, being able to prioritize and have exceptional time management.   * Proactively think through potential outcomes of work orders and implications for service delivery.   * Participate in special projects, assignments, and administrative duties as needed.    Requirements * Post-secondary education preferably related to marketing or business administration and a minimum of 2-4 years’ experience in the media or advertising industry, preferably in OOH (out of home) sector; experience with an agency or vendor in a trafficking or project management role is a big plus.  * Superior MS Office skills (Word, Excel, PowerPoint).  * Previous experience in Ayuda, Salesforce, or similar ERP/CRM inventory and work order tracking system an asset.  * Exceptional organizational skills coupled with excellent interpersonal, verbal and written communication skills.    * Ability to hold people accountable and keep others on track of work assignments.  * Ability to handle multiple projects and requests simultaneously, utilizing strong time management skills in a highly organized fashion.  * Ability to be sensitive to tight deadlines while managing changing priorities.  * Professional, outgoing, enthusiastic and a real team player that is ready to champion the Trooh brand. What we offer * Competitive compensation packages and great income potential for high performers  * Cross border collaboration and opportunities to grow professionally together   * Vibrant team-work environment * A healthy Work-Life Balance   * Employee Referral bonuses    We appreciate the interest of all candidates, however, only candidates selected for an interview will be contacted.  Trooh Media is an equal opportunity employer. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs. Job Types: Full-time, Permanent Benefits: * Dental care * Extended health care * Vision care Schedule: * 8 hour shift * Monday to Friday Education: * Secondary School (preferred) Expected start date: 2022-01-24

Example 4

*Company description* We are a global brand that creates clothing that explores the intersections of cultural identity and community. In 2018, we released our first Durag, and have since expanded into a full line of sweatfleece, accessories and upcycled second-hand clothing. *Job description* Join our Collective! 4YE [four-why-ee] is looking for an enthusiastic and detail-oriented e-Commerce Operations Coordinator. The role of the e-Commerce Operations Coordinator is to provide an extraordinary client experience by precisely and carefully processing online orders, responding to client inquiries and managing inventory. You are a straight-forward and impactful communicator with an obsessive interest in fashion, retail and commerce. Employment Type: Part-time, In-Office/Remote Duration: 120 day contract with the possibility of an extension Your Responsibilities * Efficiently and accurately receive, pick, pack, ship and deliver open orders to our global clients * Be an example of stellar client service — readily respond and resolve client inquiries across multiple communication and social channels * Optimize, order and record merchandise and supply levels * Implement and develop new packaging assortment and packing guidelines * Track, receive and audit bulk orders, returns, damages and courier claims * Maintain the cleanliness, organization and safety of stock area/studio * Partner with Creative team to build relevant and timely weekly newsletters  Your Qualifications * Proficiency in Shopify and Microsoft Excel * G2 License and access to vehicle * Experience in DTC, wholesale or retail sales * Experience with newsletter building apps and tools (ie. Mailchimp, Shopify Mail) * Able to work well under pressure and act professionally and appropriately * Agile and able to prioritize several projects at once * Proficiency with Adobe Suite is a plus * Commitment to our values and growth within the company * Quick learner and self-starter with strong initiative * Readily available and comfortable with working atypical hours — drop dates and deadlines will vary * Ability to lift, carry, push, pull and stand for extended periods Perks * Complimentary gear whenever we drop + 30% off family & friends discount code * Fully stocked drink fridge and healthy snacks * Competitive salary starting at $17.00 to $19.20/hour * Flexible hours and scheduling. We take most holidays off unless we drop! Contract length: 120 days Part-time hours: 25 per week Job Types: Part-time, Temporary Salary: $17.00-$19.20 per hour COVID-19 considerations: All members are required to wear a mask in office. Daily temperature checks and self-assessments will be made upon arrival. Ability to commute/relocate: * Toronto, ON: reliably commute or plan to relocate before starting work (preferred) * G2 (required) Work remotely: * No

What does an Operations Coordinator do?

An Operations Coordinator is the liaison between employees and owners or management executives within the production and manufacturing industries. They are responsible for the strategic planning of the organization, for understanding the needs and challenges of each department of the company, and for creating an organized and collaborative working environment that benefits the employees as much as it benefits the success of the business. Additionally, an Operations Coordinator is responsible for analyzing every department of the company to ensure optimal productivity and efficiency. They should be able to identify problems within each department to rectify those situations by utilizing the resources on hand, while at the same time improving the workflow for everyone.


Operations Coordinator skills and qualifications

An Operations Coordinator is responsible for bridging the gap between various departments and management groups within a company. They need strong interpersonal skills that will demonstrate the ability to balance the juggling act of Operations Coordination. Some of the most common skills and qualifications of a good Operations Coordinator candidate include:

  • Organizational skills
  • Excellent communication skills
  • Problem-solving skills
  • Ability to provide and receive constructive feedback
  • Excellent management skills
  • Ability to work efficiently as part of a team and individually, as needed


Operations Coordinator experience requirements

Experience in management or in production can be considered as strong assets. Candidates should at least have experience in the form of internships to show some level of ability in managing such a key position. Understanding the regulated industry and business procedures is critical to being successful as an Operations Manager. 


Operations Coordinator education and training requirements

Applicants should have a degree in business administration, management, or another related field. If the position requires knowledge of a specific industry, they may be required to have a certification in that field. A Master of Business Administration degree should be considered a very strong asset among applicants.


Operations Coordinator salary expectations

According to Indeed Salaries, the average salary for an Operations Manager is $48,685 per year. Salaries vary based on location, industry, size of the business to be managed, and level of experience.


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Operations Coordinator job description FAQs


What should you look for in an Operations Coordinator resume?

The resume of a strong Operations Coordinator candidate will include a relevant degree and experience in the field. You should also look for strong skills cited in the resume, such as interpersonal skills, communication, organizational, and entrepreneurial skills.


What are the day-to-day duties of an Operations Coordinator?

This high-level position includes numerous responsibilities. The Operations Coordinator must stay up-to-date with the progress of each project. They look for problems that need to be solved, come up with new and creative ways to maximize resources, and boost productivity. They keep track of records, manage employee problems, and work together with various teams across the company to improve the workflow efficiency of the organization. They will also report to and communicate with the executive team or owners regularly.


Who does an Operations Coordinator report to?

The Operations Coordinator reports to the Executive Management team or the owners of the business. It is their job to relay information between management and the employees. The Operations Coordinator ensures that proper protocols are respected by and adhered to by the employees. They also keep management informed on the progress of each department on a regular basis. 

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