How to Write an Operations Analyst Job Description Sample

An Operations Analyst, or Operations Research Analyst, is someone who works to identify and solve business objectives by overcoming operational challenges. Their primary responsibilities include reporting production and sales data, analyzing information that is critical to improving business functionality, and preparing reports for company executives.

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What does an Operations Analyst do? 

An Operations Analyst analyzes business operations and implements process improvements with cross-functional teams. Operations Analysts use technology, strong communication skills, documentation skills, and reporting to positively influence the operations of a business. Sometimes an Operations Analyst is hired to implement a specific initiative or project. They often use project management strategies such as process mapping and process improvement to accomplish their goals.

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Operations Analyst Job Description Examples:


Example 1

Position Title:Operations Analyst Position Type: Regular - Full-Time Requisition ID: [phone number]Company: Day & Ross Inc. At Day & Ross, you’ll go far. Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in [phone number], and now we have a team of more than 8,000 employees, drivers and owner operators. We believe our people are our greatest strength – and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we were named a Top Company for Women to Work for in Transportation in [phone number]and [phone number]Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited. About the Role Operations Analyst Full-time Hartland, NB As an Operations Analyst, you are the owner of data collection, analysis and presentation for the Operations Team. It is your responsibility to ensure your work is completed in an accurate and timely format. This position is all about data collection, analysis and presentation to support improvement initiatives. How You’ll Help Own the collection and analysis of operations KPI. Identify potentially inaccurate points within the data, validate source of data and confirm accuracy to ensure understanding of the data. Create awareness, identify issues, problems, opportunities. Use a data analysis method to support the determination of root cause solution as related to gaps in performance measures. The data analysis prepared will be used to impact efficiency and improvement, therefore accuracy and presentation becomes a key component. Recommend solutions when it comes to the measurement process and collection of data. Bases decision on how their actions impact by understanding the impact that data they are presenting plays within business decisions. Prepares all dash-board reports and display in a user friendly format. Presentation of data to department with explanation to support findings. Quality based on mutual respect, friendly, customer focused. Provides accurate and translates the relevant data to achieve business objectives. Provides support with change initiatives by providing relevant data to the team to demonstrate the requirement for change. Your Skills & Experience: Post-secondary education, preferably in office administration or computer applications; A suitable combination of education and/or experience may be considered Minimum of two years’ experience in an administrative role, gathering data and running reports. Experience in the transportation industry an asset. Intuitive to working with numbers Highly organized with the ability to multi task and prioritize Attention to detail to ensure accuracy in reports Good interpersonal and customer service skills Ability to work independently, ensuring the needs of others are met Focused and disciplined with sense of urgency to ensure accurate reports are delivered on time and as required To apply, visit the Careers page on our website at [website] Please note that the successful candidate will be subject to reference and criminal background checks prior to employment. We thank you for your application, but only those candidates selected for an interview will be contacted. As a federally regulated employer, The Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Function: Transportation Location(s): Hartland || CA - Canada : New Brunswick : Centreville || CA - Canada : New Brunswick : || CA - Canada : New Brunswick : Fredericton || CA - Canada : New Brunswick : Hartland || CA - Canada : New Brunswick : Somerville

Example 2

Canada NAP Boarding Implementation Team(BIT) members support Chase Merchant Services by managing the On-boarding of new merchant relationships in addition to facilitating the addition of new locations and/or change of ownerships for existing Managed relationships. As a NAP BIT Implementation Analyst you will work directly with high profile CMS Clients and various internal partners to facilitate a seamless onboarding for each client. include: Provide implementation management, support for client's - primarily NAP Responsible for the accurate completion of sales packets and customized client information packets Researches implementation impediments that impact the on boarding of clients Communicates with a variety of decision-makers to evaluate needs and propose solutions Remains knowledgeable of company's products to facilitate implementation Maintains electronic sales records, pipelines and other administrative duties as required Communicates with internal and external stakeholders of status and progress of implementation, and other JPMC LOB Ability to multi-task and keep a strong attention to detail A Successful Candidate Must Have: Bilingual - English / French Strong communication skills - Demonstrated ability to communicate with all levels of leaders (written, verbal and in person) Demonstrated NAP experience including familiarity Merchant Services onboarding tools; PeopleSoft, [website] and DocuSign. Ability to multi-task and manage multiple merchant on-boarding requests while maintaining a strong attention to detail. Demonstrated knowledge of Microsoft Office (Excel, Word, etc.) Bank and/or financial services industry relationship experience Demonstrate exemplary team working skills by maintaining a professional, positive and supportive attitude JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the [website] Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Example 3

The Territory Operations Manager/Sales Operations Analyst is responsible for planning, operationalizing, maintenance and assessments of sales portfolio assignments. This position works closely with Sales management, Marketing and dealer channel to ensure accounts are provisioned with the appropriate information, assigned correctly, equitably and to the proper channel. Additionally, this role provides analysis on territory balance (opportunity vs assigned budgets) and performance to identify opportunities to optimize coverage. *Duties & Responsibilities: * * Works with Sales management to identify account assignment and administrate in CRM. * Identifies accounts assigned outside of channel parameters, identifies proper assignment and actions in collaboration with sales leadership * Assigns and maintains product Level Quota assignment for territories within CRM * Interacts daily with Sales leaders at all levels (Manager thru RVP) to review and refine territories and plan for new territories as needed. * Oversee development, balancing and maintenance of assigned Mid-Market and/or Strategic territories and modules for all applicable sales roles. * Audit Accounts designations and reviews with sales representatives. * Partner with internal stakeholders within organization to improve account data integrity with the CRM * Support territory management user case queue requests * Support Strategic planning and Sales initiatives as required * Use territory optimization software to draw, analyze and implement territories in Sales CRM * Ability to generate routine and ad hoc analysis on portfolios while providing insight and * Develops deep understanding of assigned sales team(s) and is viewed by Sales leadership as the subject matter expert on territory strategy execution within assigned sales channel. * Recommending territory designs that optimize market coverage. * * 2+ years of experience in Sales or Business Operations * Sales CRM Administration Certification 2+ (Preferably [website]) * Data Analysis * College Diploma or Degree in relevant fields is considered an asset *Skills: * * Ability to read, write, speak and understand English * Research of Account information determine proper segmentation. * Knowledge of CRM System (Preferably [website]) * Proficient at Excel * Extensive experience working with large data sets * Managing projects for internal customers and developing effective relationships with leaders at all levels * Working knowledge of basic Canadian geography and demographics * Ability to accurately categorize businesses by Enterprise vertical * Ability to execute against short timeframes and due date driven projects and monthly deliverables Job Types: Full-time, Permanent Application question(s): * Can you please provide your salary expectation for the role

Operations Analyst duties and responsibilities 

Operations Analysts perform many tasks that relate to the functioning of a business. Their duties and responsibilities may include: 

  • Collecting data from various internal and external sources to prepare analytical reports that support decision making
  • Working with staff from other departments as necessary to collect and summarize data
  • Maintaining an organized database of all collected information to ensure efficient and effective data retrieval and reporting 
  • Routinely reviewing data to identify gaps, inconsistencies, and errors to address them promptly
  • Collecting and reporting sales accountability and providing accurate and concise reporting to the Chief Operating Officer or Chief Executive Officer
  • Using computer software programs to manipulate data extracted 
  • Developing reporting structures and statistical methods for trend analysis
  • Sending out daily, weekly, and monthly reports to key company executives and leadership team

Operations Analyst skills and qualifications 

A successful Operations Analyst has various prerequisite skills and qualifications required for the job. Some of these may include: 

  • Ability to work in a fast-paced environment
  • Excellent knowledge of basic computer skills
  • Ability to lead and manage a team
  • Ability to plan, be alert, and resolve unexpected problems quickly and efficiently
  • Ability to work as part of a team and independently
  • Strong communication, organization, and planning skills
  • Strong analytical skills, using a combination of tools 
  • Ability to learn and share knowledge with other team members

Operations Analyst experience requirements 

When looking through resumes for an Operations Analyst, look for a candidate who has at least two to three years of experience. A successful candidate likely has experience working in a similar industry to your own. You may also require an Operations Analyst to have experience with process mapping, process improvement, and all other aspects of project management, depending on the needs of your business.

Operations Analyst training and education 

A successful Operations Analyst candidate should have a university degree. A bachelor’s degree is a minimum requirement for an Operations Analyst position, but a master’s degree is preferable. The relevant areas of focus for education would be technical fields such as mathematics, analytics, computer science, or engineering. 

Operations Analyst salary expectations 

According to Indeed Salaries, the average salary for an Operations Analyst in Canada is $59,459 per year. The actual salary can vary depending on experience, location, and the hiring company. 

Job descriptions for similar roles

If an Operations Analyst is not what you are looking for, other related descriptions include: 

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Operations Analyst job description FAQs

What should you look for in an Operations Analyst's resume?

When reviewing resumes for an Operations Analyst role, look for an applicant who has experience working on operational improvement projects. If the role is in the financial industry, a Canadian Securities Course may be required. It is also best to look for someone with a university degree in a business-related topic such as commerce, business administration, or economics. Ideal candidates will be able to provide examples of their successful analyses and implementation of business solutions.

How do you make your Operations Analyst job description stand out?

List the different computer software programs and projects the candidate can expect to work on. If there are any additional training or educational requirements, such as the Canadian Securities Course (CSC), list that as well. Be sure to mention if there are additional benefits like an RRSP-matching or pension programs.

Do Operations Analysts have different responsibilities in different industries?

Operations Analysts have similar responsibilities in any industry. However, they may require industry-specific knowledge to perform those responsibilities successfully. To help improve company processes, it may be integral to know all sides of the business and industry they are working in. There are also different kinds of Operations Analysts such as a Financial Operations Analyst, Cybersecurity Operations Analyst, and Private Wealth Operations Analyst. 

What qualities make a good Operations Analyst?

A good Operations Analyst should be extremely detail-oriented and organized. An Operations Analyst needs to manage and prioritize multiple tasks or projects at the same time. A skilled Operations Analyst is tech-savvy and has up-to-date knowledge of current computer programs. They should also have strong time-management and organizational skills.

Job Description Examples

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