Operational Manager Job Description: Top Duties and Qualifications

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

Build a Job Description

Operational Manager job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimize your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialized, consider including the specialization in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

  • Head of Operations
  • Senior Operational Manager
  • Director of Operations
  • Operations Assistant Manager
  • Operational Manager (Part-Time)
Build a Job Description

Operational Manager Job Description Examples:


Example 1

The opportunity: Our Meat Services Team are located across New Zealand at our customer sites, carrying out ante and post mortem meat inspection, training and other regulatory/commercial activities As the Operational Delivery Manager you will ensure the team delivers services to the agreed operational and customer service standards supporting our targeted growth in customer retention, revenue and profitability. You will be responsible for driving an environment of process improvement, consultation and communication. You will keep up-to-date with legislation, policy, accreditation and programme requirements to ensure these are implemented and understood by our teams. Build and maintain relationships with key customers and provide strong leadership to your team, through support, mentoring and development, where you'll measure their performance and celebrate their success, ensuring our customers are at the centre of everything we do. Ideally based in Auckland or Hamilton, as the role covers the North Island, we may also consider other locations for the right candidate. About you: With a relevant tertiary degree, you will thrive in this position if you are commercially astute with a successful track record in driving all aspects of operations with particular strengths in improving safety and wellbeing, customer relationships and people leadership. Our ideal candidate will have national operations experience from within large complex business. Energy and a modern leadership style will ensure your success in the position and organisation. Experience within the Food Processing, Livestock or Dairy industries whilst not essential would give you an advantage. As a natural people leader, you will be driven, approachable and enjoy developing others. With outstanding communication and interpersonal skills, you have a strong drive for results through providing exceptional service. You have a attitude and are comfortable challenging what has previously been done, while bringing new ideas to the table. You will also have: Proven people leadership experience The ability to think strategically Sound decision making skills Excellent communication skills Financial literacy About us: Everyday our experienced team of 1800+ people work alongside farmers, producers, and others throughout the food supply chain to help them uphold what Aotearoa stands for in food - a higher standard of quality and safety. We are passionate about our shared role as Kaitiaki Kai, guardians of food, and have a deep responsibility to do the right thing for food and the environments it comes from. We are committed to attracting, developing, and retaining great people, and supporting them to be the best they can be. We know diverse teams are stronger teams and we believe in fairness and opportunity for all. Helping Aotearoa shape a better food world - Join us today!

Example 2

Requisition ID: 108696 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose of Job: Provide the second line operational risk oversight for wholesale banking, capital markets and treasury business functions. The Senior Manager is responsible for providing advisory and healthy challenge in the business lines’ operational risk management practices, including the effective execution of all Operational Risk Management Framework tools in complying with the relevant operational risk policies and standards as well as ensuring proactive management of the top and emerging risks as identified Job Responsibilities: Leverage strong business knowledge, act as a trusted advisor, provide value-added advice and independent effective challenge to the Global Banking and Markets and Group Treasury business lines in their operational risk management, utilizing key operational risk management tools such as Risk Control Self Assessments, operational risk scenario analysis, New Initiative Risk Assessment, Operational Risk Events escalation and assessment, issues management, and Key Risk Indicators reporting. Develop strong partnership, stay abreast of the business priorities and collaborate with Global Banking and Markets and Group Treasury first line internal control teams, and applicable corporate support functions globally. Pro-actively identify opportunities and drive enhancement to the operational risk oversight practice; Provide insight to support the enhancement of the Bank's operational risk management framework tools, methodologies and program Conduct thematic analysis and root cause problem solving on issues identified through operational risk events reviews, self-assessments, scenario analysis and other reviews/testing including those performed by Audit, Shareholder Auditors, Compliance and Regulators to determine significant risks and ensure sound risk mitigations. Provide executive reporting on the business line operational risk profiles and represent Global Operational Risks to various risk committees as applicable, providing sound metrics, value-added advice and insight. Collaborate with other non-financial risks specialist areas as well as second line operational risk teams globally to ensure holistic approach: Stays up to date on all relevant internal, external risk events, and industry development in order to drive awareness and focus on managing top and emerging risks. Deliver regulatory requirements as requested by OSFI/FCAC/Internal Partners and provide support to the department and other Bank units as required. Communication/escalation/reporting on material operational risks, including against established thresholds and operational risk appetite, where appropriate. Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. Support other teams and projects as required. Job Requirements: University degree in business, mathematics, engineering or other related fields is required. Master degree in finance, economics or business, and/or CFA designation are preferred. Strong knowledge in the business, product and end to end processes of wholesale capital market, lending, global business payment and treasury management business. 5+ years experience in business management, internal control, risk management, compliance, audit or related areas. Strong interpersonal and skills working with senior levels of management as well as global teams. Strong communication (verbal and written), presentation and facilitation skills. Strong collaborator and skillful in stakeholder management. Strong analytical and problem-solving skills. Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Operational Manager job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of an Operational Manager job summary

We’re seeking an experienced operational manager to oversee our warehouse operations and manage staff training. You will develop, implement and enforce policies that ensure the safety and efficiency of the warehouse, create staff schedules, discipline staff if necessary, and report to the Director of Operations. The ideal candidate has a business-related bachelor’s or master’s degree, has worked in a management position in a busy warehouse environment, can quickly switch gears to handle a range of duties and is proficient with the SAP Business One platform. We offer a competitive salary, two-week paid vacation, 401(k) matching, professional development opportunities and health insurance.

Operational Manager responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to.

  • Monitor employee activities and provide guidance where needed
  • Encourage a positive work environment and culture for all employees
  • Implement safety programs and ensure compliance with all safety policies
  • Create and send reports to the Director of Operations
  • Coordinate staff schedules, training and onboarding
  • Conduct quality control tests to ensure organization standards are being met

Operational Manager qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

  • Problem-solving abilities that adapt to a variety of situations
  • Overseeing day-to-day activities in the facility
  • Familiarity with Microsoft Office Suite
  • Proficiency with enterprise resource planning platforms
  • Bachelor’s degree in business, business management or an MBA
  • Two years of experience in a management position
Ready to Hire? Build a Job Description

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

No search results found