Network Technician Job Description: Top Duties and Requirements

A Network Technician, or Computer Network Technician, is someone who oversees the successful functioning of a network system for an organization. The main responsibilities of a Network Technician include establishing and maintaining internet connections, supervising the use of LANs and WANs, and resolving any network connectivity issues that may arise.

 

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Network Technician duties and responsibilities 

Network Technicians perform many tasks that relate to the functionality of a network for an organization. Duties and responsibilities of a Network Technician may include: 

  • Applying a deep technical understanding of industry standards network infrastructure, and technical solution trends
  • Collaborating with peers to execute daily operations and special projects
  • Updating and maintaining network equipment 
  • Maintaining and resolving issues on LAN/WAN, VoIP telephone, biometric, and AV system connections 
  • Ensuring desktop and laptop computers interconnect seamlessly with diverse systems
  • Coordinating with vendors to resolve technical problems with network equipment and software 
  • Maintaining records of client’s information systems and ensuring compliance at all levels within project teams 
  • Sharing knowledge, discoveries, ideas, challenges, and solutions with peers, Managers, and Executives
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Network Technician Job Description Examples:

 

Example 1

Soroc Technology Incorporated delivers complete IT services. We help our clients achieve their best through the most appropriate technology solutions. We are seeking a *Junior Data Center/Network Technician* to join our team for a *1-year contract* in Scarborough. *Job Summary: * Perform all required tasks being the “hands and eyes” and “technician” within the data center. Execute physical activities as defined. *Primary Tasks: * Network Build and Install: * Work closely and assist the Network Build team. Coordinating change records and remote checks. * Collect hardware models from storage rooms within the data center * Install components within switch chassis. (Upgrades as required) * Pre-loading iOS and configs (switches and routers) Data Center Services (DCS) Activities/Warehouse Inventory Management: * Arrange hardware shipments * Arrange shipments of hardware Disposals * Network hardware installs in data center cabinets * Cabling may be required. * Dispose of all packing material and waste appropriately * Execute/update tickets as needed using ServiceNow * Serial number validation * Device Inventory capabilities and physical comparison to inventory lists * Work closely with Capacity Acquisition team to track all deliveries * Receive network hardware at Data Centers * Ensure shipping and receiving tickets are closed as hardware is received * Place hardware in designated storage areas * Monitor inventory levels * Collect hardware models from storage rooms within the Data Center * Asset * Update CI state and location for hardware taken out of inventory * Install components within switch chassis. (Upgrade as required) * Hardware power up and DOA checks. (Perform visual\quality assurance of device) * Update the Configuration Management Database records for the following: * Create new configuration items as hardware is received * Hardware reservations Basic troubleshooting and repair of IT equipment failures: * Power on/power off devices * Relay LCD readouts * Reset Remote Management connection ID’s and Passwords (if needed) * Reseat cables * General Troubleshooting and visual verification to assist remote troubleshooting efforts * Test and troubleshoot problems * Check power connections * Provide feedback on console display (e.g. stop errors, blue screen, etc.) * Install and connect crash cart (if needed) *Skills & Qualifications: * * Physical Onsite Data Centre experience (an asset) * A+ Certified (an asset) * Server + (an asset) * Network + (an asset) * ServiceNow experience required * Ability to communicate effectively with others for the purpose of providing feedback, conveying information, data exchange, clarification and follow up * Ability to prioritize and multi-task * Coordinator experience an asset * Change Management experience an asset * Previous work experience managing assets (an asset) * Network OEM certifications an asset * Ability to lift 50 lbs. * Capability to spend extended duration standing or walking or kneeling * Security clearance is required to be obtained if working in cleared areas _Soroc welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process._ _Soroc values the health and safety of our employees. In accordance with Soroc’s Workplace Vaccination Policy, all offers of employment are contingent upon the candidate being fully vaccinated against COVID-19 before the date they start work (and providing proof of same), subject to limited medical and human rights exemptions. Soroc is committed to accommodating all candidates and employees to the point of undue hardship, in accordance with its obligations under human rights legislation._ Contract length: 12 months Job Types: Full-time, Contract Schedule: * Monday to Friday Application question(s): * Are you aware that this is a 1-year contract? Work remotely: * No

Example 2

The IT Technician is the final escalation point as it relates to issues brought forward by customers and/or lower tiers. Support will be provided onsite, remotely, over the phone or via email. The IT Technician is capable of troubleshooting and resolving the most difficult and complicated issues. They are required to develop solutions for complex network, desktop, and server problems. They will have the ability to analyze existing systems and procedures and to make proactive recommendations for improvement/fixes. This position works closely with other company outbound IT Technicians to ensure all customers are experiencing maximum uptime and efficiencies with their technology. *Responsibilities: * The IT Technician's responsibilities include: · Experience and ability to configure/install/troubleshoot network servers/routers/switches. · Ability to add/delete/change network users in Windows server environments. · Knowledge to assist our clients by recommending hardware and software solutions in a concise manner that the client understands · Ability to work multiple days in remote sites if required · Experience with Indigenous communities would be an asset. · The escalation point from lower tier Technicians supporting customers · Responsible for support and management of all Server, Storage and Network infrastructure across Customer portfolio, adhering to best practice standards · Provide product training and act as a mentor to lower tier Technicians · Provide onsite support to customers as needed. This will include travel throughout Alberta. · Responsible for follow up of escalated issues · Maintaining current customer notes and key points of information to serve as guides for the rest of the team · Act as a backup for IT Support Technicians, · Provide after-hours coverage as part of an on-call rotation schedule for support as needed · Work continuously to increase lower tier Technicians' product knowledge by reviewing escalated cases on a weekly basis · Create technical bulletins to serve as a job aid and expand the knowledge base for handling support issues · Ensure that all actions and discussions pertaining to issues escalated from other Technicians are completely documented in the system · Depending on the circumstances, could be required to travel to client sites on short notice · Ensure customer inquiries are responded to within established time frames and customer care and technical support service levels are achieved *Qualifications and Requirements: * · 5 years of IT generalist experience with personal computers, server infrastructure, networking, security, cloud services and virtualization · Experience with securing data, network access and backup systems · Extensive experience with Windows Server 2008-2019, Active Directory, and MS Exchange · Ability to demonstrate strong analytical and problem-solving skills · Excellent written and verbal communication skills · Strong listening skills · Strong customer service skills · Ability to handle multiple priorities · Perform in an effective and timely manner all the tasks required · Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts, and drawing valid conclusions · Represent Arrow in a professional manner both in-house and onsite · Ability to lift up to 25 lbs · Ability to travel to customer site as needed, · Must speak fluent English; · A clear criminal record check · Industry related training and certifications an asset · Managed Services experience an asset To apply for this position, please submit your resume for consideration. We thank all those that apply, however only those selected for an interview will be contacted. Job Types: Full-time, Permanent Salary: per year Benefits: * Casual dress * Dental care * Disability insurance * Extended health care * Life insurance * On-site parking * Paid time off * RRSP match * Vision care Schedule: * 8 hour shift * Day shift * Monday to Friday Application question(s): * Ability to Travel if required to customer sites, approximately 10% of the time. Experience: * IT: 5 years (preferred) * Server: 5 years (preferred) Work remotely: * No

Example 3

Are you passionate about computers and are you familiar with Linux? Are you curious by nature and love to learn? Are you rigorous and bilingual? EBOX is looking for a system and network technician. Be part of the team that manages the network operations center (NOC) to ensure the continuity and quality of TV services provided by EBOX. EBOX is an independent Quebec-based Internet, television and telephony service provider that is among the fastest growing in Canada according to the Growth 500. Come and contribute to the growth of this Quebec flagship. Permanent full-time position with a rotating day, evening and weekend schedule, in a hybrid telecommuting/office mode. Our offices are located in Longueuil. *Your Role: * * Monitor the TV service and ensure its proper functioning; * Diagnose breakdowns and alarms related to the TV service; * Take action to minimize the impact of breakdowns and maintenance; * Promptly communicate and document breakdowns and maintenance; * Manage the content of the service and video on demand; * Ensure the quality of TV applications by preparing, automating, executing and documenting tests and their results; * Participate in development projects; * Configure TV service related systems and monitoring platforms; * Share and transfer knowledge between system and network technicians and technical support; * Provide level 2 and 3 support to technical support. *Your Profile: * * DEC in computer science or related field, or relevant experience (e.g. network, system or video application administration, or as a technical support agent); * Knowledge of the Linux environment; * Knowledge of network and video monitoring and diagnostic tools is an asset (Libre NMS, Zabbix, TSReader, Wireshark); * Knowledge of office and collaboration software (MS Office, Jira, Gitlab); * Experience with XML, JSON, Python (asset); * Bilingualism (French, English) in order to interact effectively with suppliers; * Rigor and excellent observation skills; * Good analytical and technical problem solving skills; * Good listening and communication skills. *Our Benefits: * * This position can be done in hybrid mode: share your work time between your home and our offices! * Permanent full-time position that includes all benefits: vacation, insurance, employee assistance program, group RRSP, etc. * Job stability in a stimulating work environment where you can pursue real career opportunities * A multi-skilled team that never stops learning! TV-lovers welcome. * Free Internet and substantial discounts on other EBOX services (television and home phone) * Corporate rebates : cellular service, insurance, ski, La Ronde, etc. EBOX is committed to the principles of equity, diversity and inclusion in the workplace. At EBOX, you will find an ambitious company on a human scale, where respect, dedication and expertise guide our actions every day. Télétravail * Yes Job Types: Full-time, Permanent Salary: per year Benefits: * Casual dress * Disability insurance * Employee assistance program * Extended health care * Life insurance * Paid time off * Store discount * Vision care * Work from home Schedule: * Monday to Friday * Weekend availability Language: * French (required)

Example 4

*Summary* Every day, more and more people are choosing FibreStream; our fibre, our service, our people. Here is an opportunity to get in on the ground floor and help this business grow. Immerse yourself in our world of service delivery, troubleshooting and testing, where you will have the opportunity to learn new hands-on skills from day one. Explore the Metro Vancouver Area, meet new people, and see yourself grow! If you’re looking for the perfect role to balance your technical curiosity with your knack for working with people, then we would love to chat! We are looking for a meticulous, people-focused, driven individual with effective communication skills to ensure that our customers continue to receive the absolute best from start to finish. What does that look like? For over 12 years, FibreStream has offered a world-class experience to its customers, outshining its competitors and elevating the standard of service to the highest level. If you’re someone who truly takes pride in their work, and are looking for an opportunity to kickstart your career, then look no further. *Role and Responsibilities* * * Drive to various customer sites to perform installations; * Install all associated equipment for Residential & Commercial Customers; * Install, test, troubleshoot and repair equipment to FibreStream’s standards; * Provide excellent customer service and educate customers on products and services; * Ensure vehicle, test equipment, and tools are maintained and in good working condition; * Administrative duties such as updating tickets and reports with detailed, accurate information; * Other duties as assigned. * * Knowledge/ Skills/ Abilities * Maintain high quality of work while following our safety standards and policies; * Team player with strong interpersonal skills and professional manner; * Attention to detail; * Excellent time management skills; * Strong analytical skills to recognize and identify potential problems; * Must have a valid Driver’s License; * Must be eligible for full time work in Canada; * Must be available for shift work, overtime, and on-call duty. * Work Remotely * No Job Types: Full-time, Permanent Salary: $17.00-$25.00 per hour Additional pay: * Commission pay Schedule: * Day shift * Night shift * On call * Weekend availability COVID-19 considerations: All customers are screened for a risk of coronavirus exposure the day of their installation, and all staff wear masks and are fully vaccinated. Application question(s): * Are you fully vaccinated? * Are you interested in sales? * Do you currently live in the Metro Vancouver area? Experience: * technician: 1 year (preferred) * Driver's Licence (preferred)

What does a Network Technician do? 

A Network Technician coordinates and operates the use of local and wide area networks also known as LANs and WANs. Typically they work with other IT professionals or departments within an organization. Network Technicians are responsible for fixing, enhancing, installing, and operating networks for a company. A Network Technician may need to explain complicated computer and network issues to other staff members or company executives. 

Network Technician skills and qualifications 

A successful Network Technician has various prerequisite skills and qualifications required for the duties performed in this job. Some of these may include: 

  • Ability to evaluate and install computer hardware, network software, and operating system software
  • Excellent attention-to-detail and ability to stay organized
  • Ability to work in a fast-paced environment and work under pressure
  • Physically fit and able to crouch and sit for long periods, and work in tight spaces
  • Ability to perform repetitive tasks 
  • Knowledge of different network systems including security software programs
  • Passion for learning and engaging with new network ideas
  • Excellent communication and presentation skills 

Network Technician experience requirements 

Network technician candidates usually need to have some experience with computer networking. This could be from previous experience as a Network Technician, an internship, or another related role. For more senior roles, three to five years of experience should be required. If the role is with a larger organization then experience working with complex network systems may be preferred. 

Network Technician training and education 

The ideal Network Technician candidate has a university degree or college diploma in computer science, network administration, web technology, or another related field. Some applicants may also have certification from relevant software vendors. Some provinces require certification through a regulatory body such as the Certified Technicians and Technologists of Manitoba. 

Network Technician salary expectations 

According to Indeed Salaries, the average salary for a Network Technician in Canada is $70,134 per year. Actual salary can vary depending on experience, location, and the company that is hiring. 

Job descriptions for similar roles

If a Network Technician is not what you are looking for, other related descriptions include: 

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Network Technician job description FAQs

What should you look for in a Network Technician's resume?

When reviewing resumes for a Network Technician role, it’s important to look at the type of systems or networks the applicant has experience with. To help create a quick transition, the Network Technician should know their way around the system that your company uses. If it’s required in your province, search the local regulatory body to see if the candidate is already a member. These websites often have fact sheets that you can use to find the right person for the role. Additionally, look for an applicant who has experience explaining complex network systems to non-technical employees. 

How do you make your Network Technician job description stand out?

The best way to make a Network Technician job description stand out is to include the names and information about the systems your organization uses. It is also best to include information about the work environment and list any physical duties performed on the job. If any benefits come with the position, such as an RRSP-matching program, then be sure to list that in the job description as well. 

Do Network Technicians have different responsibilities in different industries?

Generally speaking, Network Technicians do not have different responsibilities in different industries. However, the scope of work for a Network Technician may change based on the size of the company they work for. For a company with offices in different provinces or territories, you need to hire someone able to maintain and operate multiple network systems. This is also true if the Network Technician is working for an international organization. If the company has international offices the Network Technician needs to be able to work with other Network Technicians globally.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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