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Medical Receptionist Job Description: Top Duties and Qualifications

A Medical Receptionist, or Medical Administrative Assistant, conducts administrative work from the front desk of a hospital or doctor’s office. Their duties include answering phones, managing patient information, and organizing files.

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Medical Receptionist duties and responsibilities

Medical Receptionists have a wide variety of duties and responsibilities at which they need to excel, including: 

  • Answer phone calls and direct callers to the right person when needed
  • Provide assistance to patients and visitors when they arrive at the hospital or doctor’s office
  • Store information like patient history and insurance
  • Ensure patients and visitors understand office policies
  • Process payments
  • Schedule appointments based on doctor availability
  • Call patients to remind them of upcoming appointments and schedule off-site services
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Medical Receptionist Job Description Examples:

Example 1

Join us and make a difference in someone�s world tomorrow. Join a new contemporary full scope dispensing optometry office opened in the beautiful West 5 London community. Come practice in one of Ontario's most visionary, sustainable lifestyle communities! Equipped with an integrative EMR system and latest retinal imaging, OCT and VF technologies, this progressive, community-focused optometry practice will provide existing and new patients cutting edge eye health care utilizing strong liaisons with ophthalmology, family physicians as well as auxiliary health care providers in the London area. A boutique collection of optical services completes the one-stop local neighbourhood eye clinic.

Integrative eye care with wellness is at the heart of our practice at West 5 Optometry. It is our mission to provide industry-leading multi-generational eye care services with the small community touch!

Our successful candidate must be an innovative medical receptionist/ optometric professional (CCOA experience an asset but not a must) with familiarity of EMR systems, current eye care and optical technologies and demonstrate a solid track record of exceptional patient care. Working independently or on a team, the candidate should possess solid multi-tasking skills, great clinical administrative skills, excellent communication skills. Are you that energetic, positive, outgoing �people person� ready to join our proudly independent community optometry team?

Job Type: Full-time

Salary: $18.00-$22.00 per hour

Benefits:
  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
    Schedule:
  • 8 hour shift
  • Every Weekend
    Supplemental pay types:
  • Overtime pay

    COVID-19 considerations:
    West 5 Optometry follows the recommendations of the Ontario Ministry of Health and Safety regarding protocols of recommended PPE, regular hand washing or disinfection, social distancing and office disinfection.



    Ability to commute/relocate:
  • London, ON: reliably commute or plan to relocate before starting work (required)


    Work Location: In person


    Application deadline: start date: 2023-10-01

    • Example 2

    Seeking a professional and organized Medical Receptionist for a Cardiology Clinic in Brampton. Candidate should be a quick learner, effective communicator, multi-tasker and a team player who takes initiative and requires little to no supervision. Part-time, permanent position (approx. 20 hours per week; Thurs. & Fri 8:30- 5:30 pm and some additional day shifts may be required). Knowledge of EMR system is an asset. Knowledge of Excel is an asset.Position is split between 2 of our locations in [website] successful candidates will be contacted for a preliminary interview. Please respond with your most recent resume.

    Qualifications and Skills

    Medical receptionist diploma is an asset

    Medical receptionist experience is an asset

    Job Type: Part-time

    Job Types: Part-time, Permanent

    Work Remotely

  • No

    Job Types: Part-time, Permanent

    Salary: $16.00-$16.50 per hour

    Schedule:
  • Day shift
  • Evening shift

    COVID-19 considerations:
    PPE is provided and strict safety precautions are adhered to by the Location: One location

    • Example 3

    Torbay Medical Clinic is hiring a full-time Temporary (ending June 2023, with possible extension) position as a Medical Administrative Assistant.

    We are a busy general practice clinic located in the heart of Torbay, NL, and have patients from all over the province. We are looking for a dependable and trustworthy team player to work in this fast-paced environment. A diploma from a post secondary school in Medical Administration and/or experience in this field would be an asset but not required. Please forward all resumes by email in PDF format to us.

    Any questions or concerns, please contact Kristen at 437-6301.

    Job Type: Full-time

    Salary: $16.00-$18.00 per hour

    Benefits:
  • Casual dress
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care
    Schedule:
  • 8 hour shift
    Supplemental pay pay

    • Example 4

    Job description

    Looking for a full or part time receptionist to join our multidisciplinary clinic.

    The candidate must have at least 5 years experience with:

    Quickbooks and direct billing

    We are seeking a bubbly, self motivated part of our team that has a keen interest in health and wellness.

    Long term employment only.

    Medical Receptionist Job Responsibilities:
  • Greeting and helping patients, scheduling appointments, and maintaining records and accounts.
  • Keeps patient appointments on schedule by notifying provider of patient�s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
  • Comforts patients by anticipating patients� anxieties, answering patients� questions, and maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims. Quickbooks is used at the clinic, and the candidate must have experience with the software, as well as experience with direct billing.
  • Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
  • Protects patients� rights by maintaining confidentiality of medical, personal, and financial information.
  • Maintains operations by following policies and procedures, reporting needed changes.
  • Contributes to team effort by accomplishing related results as needed.
  • Daily cleaning and laundry duties.

    Hours:

    Full Time hours are Monday-Thursday 9:00am-4:00pm, Friday 9:00am-3:00pm

    Part Time hours are Monday-Thursday: 4:00pm-7:30pm, Saturday 9:00am-3:00pm

    Qualifications / Skills:
  • Quickbooks/medical booking software experience
  • Direct insurance billing experience
  • Bubbly/Friendly
  • Multi-tasking
  • Flexibility
  • Telephone skills
  • Customer service
  • Time management
  • Organization
  • Attention to detail
  • Scheduling
  • Word processing
  • Professionalism
  • Quality focus

    Education, Experience, and Licensing Requirements:
  • MOA is an asset
  • Familiarity with phone systems
  • Previous experience with Microsoft Office, Quickbooks and patient booking software

    Thank you for your interest in our clinic!

    All patients are required to wear a mask, are pre screened at the door, and surfaces are cleaned on a very regular basis.

    Job Types: Part-time and Full-Time, Permanent

    Salary: $18.00-$22.00 per hour

    COVID-19 considerations:
    staff required to wear masks, surfaces cleaned regularly, covid screening upon entry

    Job Type: Part-time
    Part-time hours: 20-30 per week

    Salary: $18.00-$22.00 per hour

    Schedule:
  • Evening shift
  • Monday to Friday

    COVID-19 considerations:
    staff required to wear masks, surfaces cleaned regularly, covid screening upon entry

    Ability to commute/relocate:
  • Calgary, AB: reliably commute or plan to relocate before starting work deadline: 2022-06-30

    • Example 5

    WHO WE ARE: Palladium Medical Clinic is a family medicine team including family physicians, nurses, MOAs and part-time receptionists providing excellent care in the community. We are located in Kanata at the Terry Fox and Palladium intersection, adjacent to the 417.

    JOB Description: We are looking for an experiencedfull-time medical receptionist to work 40 hours per week with secure and regular shifts, mostly 9-5 M-F, but with the flexibility to work 12-8 pm for 2 days per week when needed. Starting wage at $18-$20 per hour with a 3 month probation period.

    Responsibilities:
  • Greeting and registering patients
  • Answering phones, answering patient questions
  • Triaging a large volume of patients with medical concerns
  • Booking appointments
  • Collaborating with our nursing team
  • Collecting third party payments
  • Faxing/scanning/managing documents in the EMR

    Required Skills:
  • Excellent computer skills are essential
  • Medical EMR knowledge required (PSS experience is a huge asset)
  • MOA certificate an asset
  • Good communication skills � on the phone and in person
  • Enjoy working with the public and with fellow staff
  • Excellent multi-tasking skills
  • Ability to remain calm under pressure
  • Able to commute to work easily
  • Very reliable, committed, and flexible with the schedule

    Qualified candidates can send a resume to the Palladium Medical Clinic email.

    COVID-19 Considerations: All staff are encouraged to be fully vaccinated for Covid and need to self-screen daily. Patients are masked, actively screened on arriving.

    Job Types: Full-time, Permanent

    Salary: $18.00-$20.00 per hour

    Benefits:
  • Casual dress
  • On-site parking
  • Paid time off
    Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday

    Ability to commute/relocate:
  • Kanata, ON K2V 1A1: reliably commute or plan to relocate before starting work (required)

    Application deadline: start date: 2022-07-04

    • What does a Medical Receptionist do?

    A Medical Receptionist has similar duties to other Receptionists, but they specifically serve the administrative needs of a hospital or medical practice. They speak with patients, set up appointments, assist in document filing, and maintain patient records. Calling patients to remind them of their scheduled appointments and helping them schedule testing for off-site services are other major components of this job. Medical Receptionists may also assist patients in filing insurance claims and processing payments.

    Medical Receptionist skills and qualifications

    Medical Receptionists will need to possess several prerequisite skills and qualifications, including:

    • Written and oral communication skills
    • Scheduling and time-management skills
    • Prioritization and organization skills
    • Analytical-thinking and problem-solving skills
    • Proficiency with computer software like Microsoft Office and Google Calendar

    Medical Receptionist experience requirements

    Candidates with a year or two of prior experience as a Receptionist are often preferable. You may also consider candidates who have previously served in a customer service role or worked as an Administrative Assistant. A basic understanding of medical terminology is an asset, though a medical receptionist can learn this on the job.

    Medical Receptionist education and training requirements

    Candidate education will range from a high school diploma or GED to those with a related diploma, or associate or bachelor’s degree in a relevant area of study such as office management or business administration. Overall, a Medical Receptionist needs to have training that focuses on computer skills, clerical tasks, and the ability to work with office systems.

    Medical Receptionist salary expectations

    According to Indeed Salaries, average pay for a Medical Receptionist is $16.77 per hour. While this is the general average, specifics can vary based on the amount of experience a candidate has, the location of the position, and the company itself.

    Job description samples for similar positions

    If Medical Receptionist doesn’t quite fit the position you’re looking to fill, check out other similar job description samples including:

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    Medical Receptionist job description FAQs

    What's the difference between a Medical Receptionist and a Scheduler?

    A Scheduler focuses almost exclusively on scheduling appointments with patients, while a Medical Receptionist manages varying duties and responsibilities. Medical facilities that get a lot of traffic and have extensive appointments every day typically hire a Scheduler so a Medical Receptionist can focus on other responsibilities like filing and tending to patients on arrival. In smaller offices or hospital wards, a Medical Receptionist is likely responsible for scheduling appointments and managing their other tasks.

    What makes a Medical Receptionist job description stand out?

    The ideal Medical Receptionist is gentle, empathic and understanding. They must also be able to make patients and other guests feel welcome. Providing excellent service makes patients feel comfortable and willing to return to the medical facility. In hospitals, it helps calms patients during challenging times. Medical facilities often see people at some of their most vulnerable moments, so the ability to make those people feel welcome and safe is an essential quality.

    What qualities make a good Medical Receptionist?

    Ultimately, a Medical Receptionist has the same duties regardless of the facility in which they work. However, their work hours may vary. Medical Receptionists working at hospitals and urgent care centres may need to work irregular hours including nights and weekends. Medical Receptionists who work at private practices usually work regular nine-to-five hours. Additionally, Medical Receptionists who work at busy practices or large hospital departments may work alongside a Scheduler, who takes care of all scheduling duties.

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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