Medical Receptionist Job Description: Top Duties and Qualifications

A Medical Receptionist, or Medical Administrative Assistant, conducts administrative work from the front desk of a hospital or doctor’s office. Their duties include answering phones, managing patient information, and organizing files.

Build a Job Description

Medical Receptionist duties and responsibilities

Medical Receptionists have a wide variety of duties and responsibilities at which they need to excel, including: 

  • Answer phone calls and direct callers to the right person when needed
  • Provide assistance to patients and visitors when they arrive at the hospital or doctor’s office
  • Store information like patient history and insurance 
  • Ensure patients and visitors understand office policies
  • Process payments
  • Schedule appointments based on doctor availability
  • Call patients to remind them of upcoming appointments and schedule off-site services
Build a Job Description

Medical Receptionist Job Description Examples:

 

Example 1

*BioPed – Etobicoke* *Position: * Patient Coordinator/Receptionist (Medical & Retail) *Hours: * Full time- Salary based on 40 hours/week (Late evenings & Saturday's mandatory) *Compensation: * Group benefits, monthly sales bonuses, courses, training and relevant conference fees paid (salary dependent on experience) *Responsibilities Include: * * Answer incoming calls, scheduling & confirming appointments * Maintain current physician database * Client correspondence, patient education & retail sales * Insurance company/ third party correspondence * Providing es, invoicing clients, processing payments * Manage and follow up on accounts receivable * Balances weekly sales totals and deposits to bank (car required) * Accounting, entering vendor invoices, petty cash, reporting * Inventory management, ordering items, retail merchandising * Event planning, preparing marketing collateral, tracking referrals * Office cleaning and general appearance of the retail area daily * Producing, filing and maintaining order of files * Processing mail and courier deliveries * Selling footwear, OTC Foot beds and foot care accessories *Required* experience and skills * 2 years + experience in retail sales or management and/or office administrative experience * Strong skills in Point of Sales System, Microsoft Excel, Word * Typing speed 50 + wpm *Here’s what we’re looking [website] * Personality – out going- loves helping people- must have lots of personality! * Initiative & reliability - both are required. * Appreciation and respect for our core values - non-negotiable. * Comfortable on Windows Operating systems. * Proficiency in Microsoft Word and Excel software * Familiarity with scheduling software is an asset * Provide superior service to clients * Ensure professionalism in all communications with existing or potential clients * 100% accuracy of information provided to the client and in client files *Personal Skills & Attributes* * Works towards continuous improvement * Assumes responsibility * Accepts constructive criticism * Uses good judgment * Completes projects & tasks on-time * Manages schedule to meet targets * Ability to multi-task * Organizes & manages time * Self-motivated * Communicates effectively We strive, with every interaction, to set an unsurpassed standard of excellence in alleviating lower limb and foot-related discomfort and helping people move through life with greater stability and peace of mind. We define our success by the number of people whose quality of life we improve. We are a retail and medical business that provides: foot insoles, foot care products, custom orthotics, footwear, leg braces, compression wear, Pedorthic and Chiropody services to the people in our community. Please view our website for individual clinic hours and detailed information of our products and services at [website] *BioPed* has been providing professional foot care services to the public for over 40 years. We currently have 75 clinics and thousands of satisfied customers as a result of our professionalism and exceptional devotion to quality customer care. We are proud to have earned a reputation for the warm and highly professional environment we maintain in our clinics. We are presently seeking a motivated individual as a Client Care Coordinator. The Client Care Coordinator projects the most important initial image of BioPed to the clients. The goal of the Client Care Coordinator is to make every client feel welcome at BioPed, emphasizing the quality of our services. The objective of the Client Care Coordinator is to provide quality service to clients and effective support to the clinical staff. The ideal candidate is someone with outstanding communication skills, who strives for excellent customer service, is courteous and prompt, professional and friendly, and enjoys working with a variety of people. *Preferred experience: Retail and/or medical services environment: 1-2 years* Job Types: Full-time, Permanent Salary Range: $33.000 - 35,000.00 per year COVID-19 considerations: All customers are required to wear a mask, curtsied pickup available, common surfaces are sanitized regularly. Job Types: Full-time, Permanent Salary: Up to $35,000.00 per year

Example 2

*BioPed – Burlington* *Position: * Patient Coordinator/Receptionist (Medical & Retail) *Hours: * Full time- Salary based on 40 hours/week (Late evenings & Saturday's mandatory) *Compensation: * Group benefits, monthly sales bonuses, courses, training and relevant conference fees paid (salary dependent on experience) *Responsibilities Include: * * Answer incoming calls, scheduling & confirming appointments * Maintain current physician database * Client correspondence, patient education & retail sales * Insurance company/ third party correspondence * Providing es, invoicing clients, processing payments * Manage and follow up on accounts receivable * Balances weekly sales totals and deposits to bank (car required) * Accounting, entering vendor invoices, petty cash, reporting * Inventory management, ordering items, retail merchandising * Event planning, preparing marketing collateral, tracking referrals * Office cleaning and general appearance of the retail area daily * Producing, filing and maintaining order of files * Processing mail and courier deliveries * Selling footwear, OTC Foot beds and foot care accessories *Required* experience and skills * 2 years + experience in retail sales or management and/or office administrative experience * Strong skills in Point of Sales System, Microsoft Excel, Word * Typing speed 50 + wpm *Here’s what we’re looking [website] * Personality – out going- loves helping people- must have lots of personality! * Initiative & reliability - both are required. * Appreciation and respect for our core values - non-negotiable. * Comfortable on Windows Operating systems. * Proficiency in Microsoft Word and Excel software * Familiarity with scheduling software is an asset * Provide superior service to clients * Ensure professionalism in all communications with existing or potential clients * 100% accuracy of information provided to the client and in client files *Personal Skills & Attributes* * Works towards continuous improvement * Assumes responsibility * Accepts constructive criticism * Uses good judgment * Completes projects & tasks on-time * Manages schedule to meet targets * Ability to multi-task * Organizes & manages time * Self-motivated * Communicates effectively We strive, with every interaction, to set an unsurpassed standard of excellence in alleviating lower limb and foot-related discomfort and helping people move through life with greater stability and peace of mind. We define our success by the number of people whose quality of life we improve. We are a retail and medical business that provides: foot insoles, foot care products, custom orthotics, footwear, leg braces, compression wear, Pedorthic and Chiropody services to the people in our community. Please view our website for individual clinic hours and detailed information of our products and services at [website] *BioPed* has been providing professional foot care services to the public for over 40 years. We currently have 75 clinics and thousands of satisfied customers as a result of our professionalism and exceptional devotion to quality customer care. We are proud to have earned a reputation for the warm and highly professional environment we maintain in our clinics. We are presently seeking a motivated individual as a Client Care Coordinator. The Client Care Coordinator projects the most important initial image of BioPed to the clients. The goal of the Client Care Coordinator is to make every client feel welcome at BioPed, emphasizing the quality of our services. The objective of the Client Care Coordinator is to provide quality service to clients and effective support to the clinical staff. The ideal candidate is someone with outstanding communication skills, who strives for excellent customer service, is courteous and prompt, professional and friendly, and enjoys working with a variety of people. *Preferred experience: Retail and/or medical services environment: 1-2 years* Job Types: Full-time, Permanent Salary Range: 35,000.00 per year + Bonuses COVID-19 considerations: All customers are required to wear a mask, curtsied pickup available, common surfaces are sanitized regularly. Job Types: Full-time, Permanent Salary Range: $35,000.00 per year + Bonuses Job Types: Part-time, Permanent Salary: From $35,000.00 per year COVID-19 considerations: All customers are required to wear a mask, curb-side available, common surfaces are sanitized regularly.

Example 3

The job involves greeting & registering patients,scheduling patients,communicating messages to patients & health professionals,scanning reports into the EMR,simple book keeping,ordering the phone, & billing [website] with PS Suites EMR would be [website] experience in a family medicine office would be [website] of having received 2 COVID 19 vaccines necessary. Job Types: Full-time, Permanent Pay: $20.00-$25.00 per hour Benefits: * On-site parking Schedule: * 8 hour shift * Monday to Friday COVID-19 considerations: All patients are require to wear a mask & be screened for symptoms of COVID 19 or possible exposure to [website] in contact with patients employees are required to wear a mask & face shield. Ability to * Ottawa, ON: reliably commute or plan to relocate before starting work (preferred) Application question(s): * Do you have much experience with PS Suites EMR? Experience: * medical receptionist: 1 year (required) Language: * English (required) Work remotely: * No

Example 4

Looking for a polite, courteous, team player to join our team! include but not limited to: * - greets and welcome patients and visitors in person or over the phone in polite etiquette- responds to inquiries by patients, prospective patients, and visitors in a courteous manner- book appointments and maintain physician's schedule. -Answer Phone calls in polite etiquette, Checking frequently Voicemail and faxes. -Responsible to take measurements of babies, kids and Adults. -Perform and participate in infection control practices by exam room chairs and examination beds. -Must be able to Check OHIP and Blue cross validity (Training will be provided) -Must be able to Handle cash, machine transaction when required. -Must be able to perform multi task when required. -Must have at least 6 months of Experience in Medical Clinic. - registers new patients and updates existing patient demographics by collecting detailed patient information- facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff - Responsible for keeping the reception area clean and organized - Handles Insurance companies billings and paperwork - Assisting with preparing patients for their appointment when needed Required education: - College level degree or higher (will consider high school level or equivalent if has good experience) Please email your cover letter and resume due to the number of applications, we will not be answering any questions unless you are chosen for an interview. Application deadline: [phone number]12-20 Job Types: Full-time, Part-time, Permanent Salary: $15.00-$17.00 per hour Benefits: * Company events * On-site parking Schedule: * 8 hour shift * Day shift * Monday to Friday Work remotely: * No

Example 5

Evolve Allied Health has an opportunity available for a Full Time Medical Receptionist at our Glenmore location in Kelowna. We are a group of 35+ family physicians, working out of four locations in Lake Country and Kelowna; offering a combination of Family Practice, Women’s Health, Mental Health and Walk-In services. As a Medical Receptionist, you will be the warm, welcoming and compassionate ‘face’ of our organization. Your daily responsibilities will include: - Greet, screen, verify ID/coverage and check-in patients entering the clinic; - Answer incoming phone calls and either action or triage patient requests based on the nature of the call; - Register new walk-in and family practice patients in the EMR; - Create tasks within the EMR and assign to the appropriate team member for completion; - Book, confirm, modify or cancel appointments as requested by patients, MOA’s and physicians; - Build and maintain physician schedules within the EMR and online booking platform; - Monitor email inboxes and update Medimap availability as required In addition, you will periodically assist our other medical support staff with the following tasks: - Triage and/or completion of generally assigned tasks (ticklers) within the EMR - Management of incoming/outgoing e-faxes and consultations - Preparation, loading and and cleaning of exam rooms 3+ years experience working as a receptionist, medical office assistant or other patient-facing administrative role within a private primary care setting are required. Experience with Oscar EMR would be beneficial. We offer competitive, pay and a flexible, fun work environment with opportunity for growth. Job Types: Full-time, Permanent Salary: per year Schedule: * 8 hour shift Work remotely: * No

What does a Medical Receptionist do?

A Medical Receptionist has similar duties to other Receptionists, but they specifically serve the administrative needs of a hospital or medical practice. They speak with patients, set up appointments, assist in document filing, and maintain patient records. Calling patients to remind them of their scheduled appointments and helping them schedule testing for off-site services are other major components of this job. Medical Receptionists may also assist patients in filing insurance claims and processing payments. 

Medical Receptionist skills and qualifications

Medical Receptionists will need to possess several prerequisite skills and qualifications, including:

  • Written and oral communication skills
  • Scheduling and time-management skills
  • Prioritization and organization skills 
  • Analytical-thinking and problem-solving skills 
  • Proficiency with computer software like Microsoft Office and Google Calendar

Medical Receptionist experience requirements

Candidates with a year or two of prior experience as a Receptionist are often preferable. You may also consider candidates who have previously served in a customer service role or worked as an Administrative Assistant. A basic understanding of medical terminology is an asset, though a medical receptionist can learn this on the job. 

Medical Receptionist education and training requirements

Candidate education will range from a high school diploma or GED to those with a related diploma, or associate or bachelor’s degree in a relevant area of study such as office management or business administration. Overall, a Medical Receptionist needs to have training that focuses on computer skills, clerical tasks, and the ability to work with office systems. 

Medical Receptionist salary expectations

According to Indeed Salaries, average pay for a Medical Receptionist is $16.77 per hour. While this is the general average, specifics can vary based on the amount of experience a candidate has, the location of the position, and the company itself.

Job description samples for similar positions

If Medical Receptionist doesn’t quite fit the position you’re looking to fill, check out other similar job description samples including:

Ready to Hire? Build a Job Description

Medical Receptionist job description FAQs

What's the difference between a Medical Receptionist and a Scheduler?

A Scheduler focuses almost exclusively on scheduling appointments with patients, while a Medical Receptionist manages varying duties and responsibilities. Medical facilities that get a lot of traffic and have extensive appointments every day typically hire a Scheduler so a Medical Receptionist can focus on other responsibilities like filing and tending to patients on arrival. In smaller offices or hospital wards, a Medical Receptionist is likely responsible for scheduling appointments and managing their other tasks. 

What makes a Medical Receptionist job description stand out?

To make a job description for a Medical Receptionist stand out, highlight what the doctor’s office or hospital specializes in. Provide an overview of the patients and medical situations they’re likely to encounter regularly. For example, whether the candidate will work with parents and children at a pediatric hospital or people with heart conditions at the front desk of a cardiologist’s office. If there are any benefits that come with the position, like RRSP matching programs or generous vacation time, include those in the description as well.

What qualities make a good Medical Receptionist?

The ideal Medical Receptionist is gentle, empathic and understanding. They must also be able to make patients and other guests feel welcome. Providing excellent service makes patients feel comfortable and willing to return to the medical facility. In hospitals, it helps calms patients during challenging times. Medical facilities often see people at some of their most vulnerable moments, so the ability to make those people feel welcome and safe is an essential quality. 

Do Medical Receptionists' jobs vary depending on the type of medical establishment?

Ultimately, a Medical Receptionist has the same duties regardless of the facility in which they work. However, their work hours may vary. Medical Receptionists working at hospitals and urgent care centres may need to work irregular hours including nights and weekends. Medical Receptionists who work at private practices usually work regular nine-to-five hours. Additionally, Medical Receptionists who work at busy practices or large hospital departments may work alongside a Scheduler, who takes care of all scheduling duties. 

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

No search results found