Medical Office Manager Job Description: Top Duties and Requirements

A Medical Office Manager keeps clinics and Doctors’ offices running smoothly by supervising administrative staff and completing a variety of other tasks. Their duties include creating schedules for employees, recording and filing medical records, and setting appointments for Doctors, Physician Assistants, Dentists, and other medical professionals.

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Medical Office Manager duties and responsibilities

Some Medical Office Managers help with administrative tasks in one office or clinic, and others have more specialized roles in call centers or hospital records departments. Generally, duties and responsibilities in a Medical Office Manager job description may include:

  • Updating patient records
  • Communicating with labs, other health care providers, and insurance companies
  • Scheduling maintenance and repairs for the building and medical devices like X-ray machines
  • Ensuring that other employees keep accurate records and comply with local laws and regulations
  • Leading patients to exam rooms or other areas and explaining medical procedures
  • Maintaining medical inventory by ordering new supplies and equipment as needed
  • Complying with the office budget and negotiating for discounts from labs and medical suppliers when possible
  • Making regular verbal or written reports to the office or clinic owners or executives
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Medical Office Manager Job Description Examples:


Example 1

Job description Integrated Functional Health Group is an established and fast paced multi disciplinary clinic offering Physiotherapy, Chiropractic, Massage Therapy, Acupuncture and Naturopathic Medicine services. Over the last four years we have quickly grown from 2 practitioners to 30 and have opened a second location located in the same building. Our ideal manager candidate will have a well rounded skill set with previous management experience in a similar health care facility, be able to work well under pressure and be excited by a fast paced and challenging environment. Management Duties and * Overseeing all operations of the clinic and ensuring that they are being executed efficiently by staff and practitioners * Ensuring all policies and procedures relating to therapist governing bodies, Worksafe, City Bylaws, Insurance companies, Public Health and more are being complied with * Managing staff, therapist and patient needs and concerns in a timely manor * Creating a warm, friendly and professional environment that fosters continuous learning and development * Fiscal planning and accountability in meeting clinic productivity goals * Efficient scheduling of employees and contractors based on business needs and company productivity goals * Foster a collaborative and motivating environment by performing one on ones and group meetings * Oversee billing department and ensure accounts receivables are accurate and paid in a timely manor * Complete employee and practitioner payroll biweekly according to the labor standards act and the clinic policies and procedures * Maintain cleanliness of the clinics and ensure sanitization measures are being performed by all staff * NOTE: - Depending on business volume, the Manager will be required to operate the front desk and perform day to day administrative tasks Qualifications: * Proficient with software programs such as: Jane (booking system), Microsoft Word, Excel, Power Point, Google docs and Gmail. * Previous management experience is essential * Must be able to work under pressure and in a high volume environment * Posses the ability to adapt, think outside of the box and use critical thinking to problem solve * Must have excellent communication, time management and organizational skills * Experience with conflict resolution * Demonstrates excellent customer service, is professional, emotionally mature and able to lead and motivate a large team If you want to grow, develop and diversify your current skills and be part of an extraordinary team, please send your resume and cover letter to the attention of Nika. Expected start date: [phone number]07-19 Job Types: Full-time, Permanent Salary: per year Additional pay: * Bonus pay Benefits: * Wellness program Schedule: * 8 hour shift * Day shift * Monday to Friday * No weekends COVID-19 considerations: Non medical masks are still required in our clinic, daily employee, contractor and patient COVID - 19 symptom checks are required and enhanced cleaning and sanitizing protocols are in place. Work remotely: * No

Example 2

Our Medical office is looking for a friendly, reliable, experienced, technology savvy and hard working Senior MOA/Medical Clinic Manager to join our team. Our Clinic is a Family Practice and open Monday to Friday. We are located right beside MetroTown, Burnaby with easy access to transit (a block away from Metro town sky train station and on the bus routes). The ideal candidate responsibilities/duties/Skills include: - MOA program completion and minimum 4 years of previous work experience in medical Office as Manager/ Assistant MOA with multiple doctors - Hands on Experience and thorough knowledge of Oscar EMR system including online booking and reminders - Understanding of Billing, Rejections and Able to handle/address Rejections efficiently. - Able to perform inboxing, Ticklers, Referrals and other duties assigned efficiently - Communicates well (oral and written ) and quick in responding the queries by Doctor, staff and clients - Can work independently & collaboratively with team members and patients - Proficiency in knowledge, as well as excellent typing speed - Open for learning New things and able to teach/share new skills with team - Able to work under pressure and in a fast paced environment - Professional and friendly phone manner required - Process patient enquiries, follow ups and booking for physicians - Able to handle Admin work and has an excellent Problem Solving skills -Understanding of ICBC,WCB claims, Tracument and Private claims -Able to manage & run the clinic efficiently and professionally -Excellent organization skills, self-motivated, good attitude, Proactive and multi-tasking We thank you for your interest, only successful candidates who meet the required qualifications will be contacted for an interview. Job Types: Full-time, Part-time, Permanent Job Types: Full-time, Part-time Benefits: * Extended health care Schedule: * 8 hour shift Work remotely: * No

What does a Medical Office Manager do?

Medical Office Managers can work in hospitals, clinics, or private offices. They often communicate with insurance companies, accept payments, and resolve customer complaints. Medical Office Managers also lead meetings with other members of the administrative team, train new hires, and give feedback to employees when needed. They can reassure worried patients, arrange shipping of tissue samples to laboratories, and explain test results to patients as needed. Medical Office Managers help Doctors’ offices save time, reduce costs, and help give people the quality care they need.

Medical Office Manager skills and qualifications

Successful Medical Office Managers are friendly, polite, and professional, and can get along with many different types of people and personalities. They can also use computers proficiently, explain complex concepts well, and adapt quickly to changing conditions and technologies. These people can keep busy offices and clinics organized and ensure that patients have the best experiences possible. Top skills and qualifications for Medical Office Managers include:

  • Outstanding customer service skills
  • Excellent written and verbal communication skills
  • Good planning and organizational skills
  • In-depth comprehension of the procedures that health care providers in the office perform and their benefits
  • Ability to follow a budget and keep track of a variety of small details
  • Understanding of medical ethics, and applicable laws and regulations

Medical Office Manager experience requirements

Most Medical Office Manager jobs require at least a year of experience working at a medical practice or hospital. They usually ask for at least a year of management experience as well, preferably in the same industry. Some positions require more than five years of experience in a similar role.

Medical Office Manager education and training requirements

Most Medical Office Manager jobs require a university degree in business management or a similar field. Some positions will accept candidates with an associate’s degree or extensive experience instead. On-the-job training is usually needed as well.

Medical Office Manager salary expectations

According to Indeed Salaries, the average pay for a Medical Office Manager in Canada is $23.23 per hour. Rates for individuals may vary depending on locations, experience and education levels, and employers.

Job description samples for similar positions

If a Medical Office Manager isn’t exactly what your company is looking for, some other job description samples that may fit your needs include:

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Medical Office Manager job description FAQs

What is a typical day like for a Medical Office Manager?

Medical Office Managers spend most of their time in an office organizing paperwork, supervising employees, and interacting with patients. Some Medical Office Managers are responsible for several locations or departments and divide their time between them. They may also visit labs or medical suppliers to make sure they are providing quality work or products. Most Medical Office Manager jobs are full-time, and some Medical Office Managers may work nights or weekends if employers are open.

Who does a Medical Office Manager report to and work with?

Medical Office Managers usually report to Doctors, Dentists, or other medical professionals working in the same location. They may also report to the owner of the practice or the head of the company’s administration department. Medical Office Managers often supervise Receptionists, Medical Billing Clerks, and other staff members.

What makes a good Medical Office Manager job description?

To write an appealing Medical Office Manager job description, include an overview of the business and its culture, history, and values. Include a summary of the Medical Office Manager job’s key responsibilities including the type of facility they’ll be working in, types of patients, and the management tools and software they’ll be expected to use. Make sure to include any competitive benefits you’re offering to attract high-quality candidates.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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