Medical Office Assistant Job Description: Top Duties and Requirements

A Medical Office Assistant, or a Medical Assistant, keeps doctors’ offices running smoothly by completing a variety of administrative tasks. Their duties include greeting patients, recording and filing medical records, and scheduling appointments for Doctors, Nurse Practitioners, Dentists, and other medical professionals.


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Medical Office Assistant duties and responsibilities

Some Medical Office Assistants help with a variety of tasks, and others have more specialized roles in call centers or administrative offices. Duties and responsibilities for a Medical Office Assistant may include:

  • Updating patient records
  • Transitioning paper records to a digital format by performing data entry
  • Sending tissue and fluid samples for laboratory analysis
  • Communicating with labs, healthcare providers, and insurance companies
  • Scheduling and confirming appointments
  • Calculating billing amounts and sending bills to patients and insurance companies
  • Leading patients to exam rooms or other areas and explaining medical procedures
  • Maintaining medical inventory by ordering new supplies and equipment as needed


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Medical Office Assistant Job Description Examples:


Example 1

In Tadrous Eye Centre, we are very passionate about delivering very high-quality patient care. We value hard work, respect, team work, accountability and work excellency. We strive to offer our patients the most advanced services, procedures and technologies and committed to enhancing our patients’ quality of life through better vision. *Position available: *Medical Office Assistant. Ophthalmic/Optometry experience is an asset. *Position Summary: *Performs basic patient care and ophthalmic testing procedures as directed by physician or supervisors in a fast paced and high volume practice. Performs clerical functions and assists with basic training of MOA. * * Provide exemplary customer service * Performing Humphrey visual field tests * Obtaining Optical Coherent Tomography (OCT) images * Administering eye drops * Taking medical history * Efficiently and accurately documenting all pertinent information in patient records (EMR) * Maintaining, calibrating and cleaning all equipment used throughout the day * Returning phone calls to patients and other healthcare professionals in a timely manner * Other duties as assigned *Skills: *
  • Excellent patient service skills
  • Strong computer skills, highly skilled in previous EMR experience preferably with Accuro
  • Ability to quickly grasp and adapt to new programs and equipment
  • Strong verbal and written communication skills
  • Self-motivation to deliver excellent quality results
  • Present a cheerful, friendly and professional image to patients and fellow employees
  • Ability to work in a fast-paced environment
  • Requires critical thinking skills, decisive judgment, and the ability to work unsupervised or with minimal supervision *
  • Experience working in the eye care industry is an asset
  • MOA certificate *Salary: *Depending on experience and knowledge Job Types: Full-time, Permanent Salary: $15.50-$18.00 per hour Schedule: * Monday to Friday COVID-19 considerations: All staff and patients are required to wear mask Experience: * Medical office experience: 2 years (preferred) Work remotely: * No
  • What does a Medical Office Assistant do?

    Medical Office Assistants usually work in hospitals, clinics, or separate physicians’ offices. They communicate with insurance companies, accept payments, provide customer service to patients, and take care of many other tasks. Medical Office Assistants are essential for keeping medical facilities running smoothly. Their day-to-day activities often vary, from reassuring worried patients to making a trip to the post office or informing people about test results. Medical Office Assistants help doctors’ offices save time and give people the quality care they need.


    Medical Office Assistant skills and qualifications

    Successful Medical Office Assistants can get along with many types of people and personalities. They can also use computers proficiently and adapt quickly to changing conditions and technologies. The ideal Medical Office Assistant is friendly, polite, and professional. These employees can meet the needs of a busy office and help employees in different positions stay organized. Some top skills and qualifications for Medical Office Assistants include:

    • Outstanding customer service skills
    • Inventory management skills
    • Excellent written and verbal communication skills
    • Computer and data entry skills
    • Good planning and organizational skills
    • An understanding of basic math


    Medical Office Assistant experience requirements

    Most Medical Office Assistant jobs require one or two years of experience at a medical practice or hospital, but some positions are entry-level. Some companies will consider candidates who worked in related fields such as office management or customer service as well.


    Medical Office Assistant education and training requirements

    Most Medical Office Assistant positions require a secondary school degree or a GED, and many require a certificate in Medical Office Management as well. Educational institutions often offer these programs, and the courses usually take about a year to complete. This would enable individuals to have a good comprehension on biology and human anatomy and learn about the benefits of the procedures that healthcare providers perform. They will also have knowledge on medical ethics and the laws observed in the field. Often, on-the-job training is needed as well.


    Medical Office Assistant salary expectations

    According to Indeed Salaries, the average salary for a Medical Office Assistant in Canada is $17.91 per hour. Pay rates for individuals depend on locations, experience and education levels, and employers.


    Job description samples for similar positions

    If a Medical Office Assistant isn’t exactly what your company is looking for, here are some other job description samples that may fit your needs:


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    Medical Office Assistant job description FAQs


    How is a Medical Office Assistant different from a Physician Assistant?

    Medical Office Assistants organize paperwork, remind people about their appointments, answer questions, and perform other administrative and customer service tasks. They often work in reception areas and call centres. Physician Assistants, in contrast, do their jobs under the supervision of Physicians. Many Physician Assistants work from home and communicate with patients remotely, and Medical Office Assistants usually work in-house.


    Who does a Medical Office Assistant report to?

    A Medical Office Assistant often reports to Doctors working in the same location. Physician Assistants and Medical Office Managers sometimes supervise them as well. Medical Office Assistants often work with Nurse Practitioners, Registered Nurses, Phlebotomists, Laboratory Analysts, and other medical professionals. Medical Assistants with more education and experience sometimes supervise Receptionists and similar staff members.


    What makes a good Medical Office Assistant job description?

    To write an appealing Medical Assistant job description, include an overview of your company and its culture, history, and values. Also, summarize the position’s key responsibilities, what a typical day is like, and what skills, education, and experience levels the company prefers. A good Medical Office Assistant job description helps candidates decide whether they are suited for the job. 

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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