Manager Job Description: Top Duties and Requirements

A Manager, or Supervisor, is essential for providing leadership to employees and making sure that businesses run smoothly. Their duties include evaluating and controlling business operations, creating schedules for employees, and resolving customer complaints.


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Manager duties and responsibilities

Managers ensure their employees follow the company’s regulations and policies. They resolve disputes and create thorough reports for the company’s owners or executives. Managers also motivate team members by giving rewards to top performers when possible. Some of the duties and responsibilities in a Manager job description may include:

  • Completing performance evaluations for employees
  • Providing feedback to employees and answering questions to improve productivity
  • Negotiating with vendors, subcontractors, and clients
  • Restocking inventory, and reordering supplies and products when needed
  • Using equipment specific to the industry
  • Developing and maintaining good relationships with customers
  • Creating strategies for increasing store efficiency
  • Following the company’s budget


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Manager Job Description Examples:


Example 1

Associate Manager, Product Development Beverages & Edibles Smiths Falls, ON, Canada Req #[phone number]Thursday, 1 July [phone number]The Company At Canopy Growth, our mission is clear: improve lives, end cannabis prohibition, and strengthen communities. We believe that cannabis can be a force for good. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world. We will achieve this through an innovative and disruptive portfolio of cannabis and hemp-derived products. With millions of square feet of licensed production capacity and operations spanning four continents, Canopy Growth is the world's leading cannabis and hemp company. We recognize that employees are at the core of our success, and we take pride in a corporate culture that emphasizes inclusiveness, collaboration, and diversity. Our employees come from a wide range of backgrounds, each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth. If you are interested in building global challenger brands, scaling a business, and working in a values-driven environment, we want to hear from you! The Opportunity Canopy is looking for an experienced, highly motivated, self-starter who can take product development of dried cannabis consumer goods to a new level. If you have a strong background in business management, sound judgment, great time management skills mixed with the ability to work as part of an ever-growing team we want to hear from you! Manage strategic initiatives required to advance the long range plan of the beverages & edibles portfolio from a product development standpoint Work with partners, to advance new product development initiatives, staying within scope of defined projects and hitting committed timelines Types of initiatives and/or projects could involve leading projects that are primarily CMO based in Canada and the U.S Markets. Act as connective tissue between the Category teams and partners (Innovation and Operations groups) to ensure category holistic priorities are being captured and moved forward Able to manage projects independently, including tracking, analyzing, and presenting data in a digestible way Able to influence and lead functional teams to drive initiatives forward Other duties as assigned Experience Bachelor’s degree in Business or a related discipline Detail-oriented and strong time management skills CAPM or PMP is a Must Strong interpersonal skills with ability to influence cross functional teams Comfortable working in a fast-paced deadline driven environment Strong computer skills and familiarity with the following software: Microsoft Office, Windows and Google Docs Other Details This is a full-time position based out of Smiths Falls, ON. We appreciate the interest from all candidates, and promise to review all applications, but we will only be contacting those who best fit the requirements. If you don’t hear from us, don’t fret; every resume we get is kept in our database for six months for consideration in future searches for talent. Canopy Growth welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. One last note: the chosen applicant will be required to successfully complete background and reference checks. Thank you so much for your interest in Canopy Growth.

Example 2

*About us* Since [phone number], our mission has been to partner with organizations to make industrial worksites safer and smarter. It takes more than digital forms – we make it easy to reach better safety outcomes and realize operational excellence with our software-as-a-service platform. Our vision is to become the leader in building connected worksites and help achieve zero-harm around the world. *Position Overview* Our team is building a world-class customer success and service organization. Our Customer Success Managers are critical to the continued success of our customers and focused on delivering a frictionless experience for new, high-value customers. CSMs provide education, onboarding support, and proactive account management to ensure our customers get the most out of our products. Our CSMs are responsible for customer satisfaction and increasing revenue per customer. We are seeking an experienced and strategic customer success manager who has managed enterprise accounts in the cloud/SaaS space. You are a self-motivated individual who prides yourself on building and leveraging relationships to drive revenue, advocating for customers, and keeping cool under pressure. You have experience with onboarding or and with driving adoption. You are driven to exceed company, team and individual goals.
  • Ensure a smooth handoff from Sales to the Customer Success team for each new customer.
  • Develop account strategy, best practices, and maintain ongoing management for enterprise clients.
  • Drive adoption through new use cases and increased use of product features to reduce attrition.
  • Partner with our clients as a trusted advisor, delivering predictable outcomes, experiences, and growth.
  • Deliver and communicate ROI and value to our clients throughout the customer lifecycle
  • Create customer deliverables (QBRs, presentations, use cases etc.)
  • Surface customer needs to product & engineering teams, track support tickets to ensure resolution.
  • Identify opportunities for customer advocacy through case studies, referrals and more.
  • Track all customer updates, status changes, and touchpoints through Focus FS CS tools.
  • Build relationships with key stakeholders in the client organization to enable great customer experience.
  • Drive cross-sell and upsell opportunities and revenue, ensure on-time renewals. *Required Experience and Skills*
  • 4+ years managing a portfolio of Cloud/SaaS enterprise clients as part of a Customer Success Team.
  • Organized, detail-oriented and capable of meeting short-deadline goals daily.
  • Ability to prioritize the most important activities daily to maximize time spent on each account.
  • Experience leading QBRs, presentations and demonstrations with technical and non-technical clients.
  • Good foundation in customer success functions, methodologies, and measurements.
  • Ability to build and maintain strong customer relationships virtually and face-to-face.
  • Track record in account expansion, revenue growth and renewals.
  • A team player who performs well independently, ability to multitask, and execute with precision.
  • Strong communication, written, oral and presentation skills. *Preferred: *
  • Previous early stage/high growth company experience
  • Experience with cloud-based safety products and solutions.
  • Experience working with Industry verticals particularly industrial and manufacturing.
  • Post-Secondary education or equivalent work experience Job Type: Full-time Work remotely: * Yes
  • What does a Manager do?

    Many businesses depend on Managers for profitable, efficient operations. They help supervise team members, and they handle a variety of other tasks. Managers interview, hire and train team members, help develop and implement marketing strategies, and set goals for employees. The exact responsibilities of a Manager depend on the company and its size. Managers may take care of supervising cleaning procedures, restocking supplies, creating invoices, training staff members, and other duties when employees are absent or short on time. All Managers need to effectively work under pressure and handle unexpected problems such as low inventory or malfunctioning equipment.


    Manager skills and qualifications

    Successful Managers are polite, friendly, persuasive, and professional. They can work with a wide variety of people and personalities. Managers can adapt quickly to changing conditions, create policies, and keep track of small details. Some top skills and qualifications for Managers include:

    • Excellent written and verbal communication skills with both customers and employees
    • Organization and time management skills
    • An extensive understanding of the services or products the business sells and the industry they work in
    • Ability to analyze and interpret sales statistics
    • Ability to promote the business using social media


    Manager experience requirements

    Most Manager jobs require at least a few years of experience in a similar industry to the open position. Many Managers start as Crew Members, General Labourers, or other employees. Most Manager positions require at least a year of management experience, and some jobs prefer more than five years of management experience.


    Manager education and training requirements

    Manager jobs usually require a secondary school degree or GED and on-the-job training. Some may require a bachelor’s degree in business or business administration, or a degree in an industry related to the position. Some, however, seek candidates with a master’s degree. This encourages candidates to have a high level of understanding of math, accounting, and budgeting processes. Managers in many industries also need certifications or licences, but those requirements depend on the province or territory the business operates in. 


    Manager salary expectations

    According to Indeed Salaries, the average salary for a Manager is $58,790 per year. Individual pay rates will vary, and may depend on experience, education levels, the location, company, and industry.


    Job description samples for similar positions

    If a Manager isn’t exactly what your company is searching for, here are some similar job description samples that could suit your needs:


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    Manager job description FAQs


    What is the difference between a Manager and an Assistant Manager?

    A Manager supervises a variety of employees in one department or throughout a business. Managers often lead Assistant Managers, Coordinators, Shift Supervisors, and other employees. Assistant Managers execute the orders given by Managers and make reports when needed. They also make sure that employees work together to complete projects, prepare for events, create new products, and take care of many of the other tasks in the company. They often deal with subcontractors and vendors as well.


    What's a typical day like for a Manager?

    Depending on the industry, a typical day for a Manager can vary widely. Managers who work in offices usually work during business hours, and other Managers sometimes work evenings and weekends. They can work in restaurants, stores, call centers, hospitals, and many other industries. Managers often meet with department heads, Coordinators, Assistant Managers, and other employees to make sure businesses are running smoothly. They also create reports for Directors, owners, CEOs and other members of upper management. Most Managers work full-time and supervise one location or team.


    What makes a good Manager job description?

    To write an informative Manager job description, you should include an overview of the industry the new Manager will work in. Also, mention the duties of the job, its day-to-day expectations, and the location. When flexible hours are required, it’s helpful to include the hours or shifts of the job as well.

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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