IT Technician Job Description: Top Duties and Requirements

An IT Technician, or Technical Support Person, is necessary to keep computer systems running smoothly and efficiently. IT Technicians must diagnose, repair, and maintain hardware and software components for efficient system operation. They are also responsible for configuring most internal computer hardware. IT Technicians are usually the first point of contact for IT support within the company.


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IT Technician duties and responsibilities

Duties of an IT Technician may vary significantly according to the needs of the company. IT Technicians interact with employees at both the coworker level and executive level, and manage a variety of advanced technology systems. Main responsibilities and duties of an IT Technician may include:

  • Installing and configuring hardware and software components
  • Troubleshooting hardware and software issues
  • Repairing or replacing damaged hardware
  • Upgrading systems to enable software compatibility
  • Installing and upgrading anti-virus software and security systems to ensure network security
  • Performing tests and evaluations on software and hardware
  • Offering information and support to users
  • Maintaining relationships with different employees and departments 


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IT Technician Job Description Examples:


Example 1

The University of Ottawa—A crossroads of cultures and ideas The University of Ottawa is home to over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroads of cultures and ideas, where bold minds come together to inspire game-changing ideas. We are one of Canada’s top 10 research professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong! About the The Common Law Section of the Faculty of Law Over the past 20 years, the Common Law Section of the Faculty of Law at the University of Ottawa has become a national and global leader in many fields. We are the only law school to offer a common law degree in both English and French, and our Faculty is one of the most accomplished in the country. We are an engaged Faculty and we have a strong culture of public engagement. We also have a strong bond with the legal community in Ottawa and a special relationship with the Supreme Court of Canada. We are leaders -- leaders in research, leaders in the profession and leaders in our community. On any given day, members of our Faculty may be seen testifying before a Parliamentary committee, providing expert commentary in the media or contributing to public policy debates on the issues of the day. We are the most-cited law faculty in the national media. Through our dedication we have built strong experiential learning opportunities for our students where our students have unparalleled access to, and interaction with, the highest judges in the land to help foster an inclusive and high-quality student experience. Position purpose: Reporting to the IT and Communication Manager, the incumbent will provide advice and technical support services to end users in a designated Faculty or Service in areas related to infrastructure, hardware, software, peripherals and other IT equipment. Provide these services in an effective and efficient manner that meets or exceeds established customer service standards. Offer recommendations about future planning and development of resources. What you will bring: College diploma in a related field or an equivalent combination of education and experience 3 years of experience in a technical support role Knowledge of University hardware, software, peripherals and security guidelines and standards Knowledge of networking protocols and technologies to configure and troubleshoot connectivity issues Knowledge of office automation software to support and guide users in their work Knowledge of mobile devices, distance education tools, audiovisual and scientific equipment Knowledge of established IT policies and procedures of the University in areas such as procurement and asset management and maintenance Experience with operating systems to install, diagnose and repair issues; ability to support large user groups Experience in the implementation of system upgrades Experience working in a customer service environment Ability to communicate technical knowledge and information to a nontechnical audience Analytical skills to diagnose and repair software, hardware and peripherals issues Ability to proactively keep abreast of new emerging technologies Ability to prioritize own work Bilingualism - French and English (spoken and written) Key Competencies at uOttawa: Here are the required competencies for all or our employees at uOttawa: Planning: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities. Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible. Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them. Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

Example 2

Summary of Key Responsibilities: Website Development Plan and design web system specifications, and write, modify, integrate web-related code Keep the web information up to date which involves on-going data collecting and records updating Monitor web system performance and troubleshoot web system technical problems Collect, analysis and report website performance data Google Ads Create and execute google ads campaigns for clients Use google analytics to analysis and report ads performance and website traffic Monitor and Optimize bid strategy, keywords planning and ads content Research and analyze competitor advertising links Required Knowledge, Skills and Abilities: At least one-year relevant working experience with the field of website development and google ads; Ability to work effectively in a fast-paced environment as part of a high performance team; Salesforce experience required Experience providing technical support to users for day to day IT issues (desktop issues, MS Office, Adobe) Bilingual in Mandarin Chinese and English Able to drive consensus for desired future state that meets business objectives; Good program/project management skills to develop and deploy large-scale technical solutions (planning, risk and issue management); Strong interpersonal skills to interact in a team environment and collaborate with team members internal and external to the organization; Excellent written and oral communication skills are mandatory in this fast-paced, multi-tasking environment; Natural curiosity and desire to learn; Ability to meet deadlines and manage stress effectively in high-pressure situations; Strong sense of discretion and confidentiality required Education: Bachelor’s Degree in Computer Science or related field. Please send resume to with subject applying for IT Technician

Example 3

Our company, a logistic management, distribution and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation. We are looking for a knowledgeable and experienced IT Support Agent. Under the direction of the IT Manager, the IT Specialist’s goal is to provide the company with the additional general IT support for the clients and the employees. The designated employee, among other assigned responsibilities, will perform the following principal tasks: * Set up customer and employee support systems * Ability of designing and documenting of system processes * Proficient knowledge of Windows-based server OS such as Microsoft Windows Server and Desktop * Software installations; installing/uninstalling computer peripherals, desktop roll-outs. * Get the migration assets prepped and ready for end users * Gaining an understanding of remote users IT concerns & issues * Providing an initial assessment to determine the root cause of IT tickets & resolving those issues * Creating reports on IT ticket, categorizing those issues & prioritizing solutions * Cataloging and Inventory of IT equipment, following up with servicing agreements with equipment owned. * Install & perform wire cables (C5 & C6) for internet, WIFI , computer and communication devices * Install and program POE Switches, Routers/ Firewall / VPN's, Modems * Configuring, testing, and maintaining phone equipment and services (VoIP only), email, reporting. * Execute any other IT and customer service related tasks as assigned by the direct Manager. * * Degree in Information Systems or related field; Asset - Computer science Degree BAC/DEC or experience * Essential - Clean criminal background Valid driver licence * Essential - Network cabling, repair, design, troubleshoot * Asset - Security system, Access Control, IP Camera, VOIP * Important - Network cabling, repair, design, troubleshoot * An ability to evaluate complex issues and develop actionable plans * A high attention to detail and proven ability to manage multiple, competing priorities simultaneously * Superior verbal communications skills in French & English * Highly organized and process oriented with an ability to excel in a fast-paced, constantly changing environment *Benefits: * * Dental care * Extended health care * Vacation & paid time off * Life insurance * Disability insurance * On-site parking * Employee assistance programs Job Types: Full-time, Permanent Salary: per year Benefits: * Casual dress * Dental care * Disability insurance * Extended health care * Flexible schedule * Life insurance * On-site parking Schedule: * 8 hour shift Work remotely: * No

Example 4

Are you ambitious and ready for a challenge? If you’re looking for a company that appreciates your contributions, encourages initiative and creativity, Carmacks Enterprises is a perfect fit! We are currently seeking a skilled IT Technician to join our team. This position is based out of our Head Office located in Nisku, AB. but will also support Vancouver. What is the role? The IT Technician is responsible to design, support, maintain and evaluate computer networking and telecommunication systems; installs, configures and maintains both physical and virtual computer servers; maintains employee network, email, video and wireless network services. Responsibilities includes: * Ensures network connectivity and optimal operation of all servers, workstations, telephone equipment, printers and other network devices; * Plans, designs and implements data connectivity for local area network (LAN) and wide area network (WAN) systems; * Coordinates special projects including network related wiring plans, LAN/WAN hardware/software purchases and system installation, backup, maintenance and problem solving; * Analyzes and troubleshoots network performance and tracks the nature and resolution of problems; troubleshoots and resolves server or data network problems; * Establishes and maintains user accounts, email accounts, profiles, file sharing, access privileges and security; * Office 365 Management duties relating to Sharepoint, Email, and Workflow/Forms implementation and security; * Monitors usage to ensure security of data and access privileges and manages and ensures effectiveness of security solutions; * Performs server and security audits, daily server backups and recovery and performs regular system maintenance; * Design and deploy company LAN and WAN including servers, routers, switches, UPS and other hardware; * Order and deploy all personal computers and other end user networked equipment. Assist users with software issues as necessary; * Plans, recommends and assists in the design of systems; * Establishes and implements mobile security and management of mobile devices including Android, iOS, and Windows mobile solutions. What do we value? * Minimum 5 years professional IT experience is required * Solid understanding of network technology and security implementation * Strong MS Office skills including current application suite from Office 365 * Relevant technical computing is preferred * Microsoft 365 and Azure certification preferred * Fortinet certifications is desired * Valid drivers license with reliable transportation * Ability to travel in Alberta and BC * Analytical and problem-solving skills * Strong communication skills * Professional attitude and interpersonal skills Reference ID: L9Gj Job Types: Full-time, Permanent Additional pay: * Bonus pay Benefits: * Casual dress * Company events * Dental care * Disability insurance * Employee assistance program * Employee stock purchase plan * Extended health care * Life insurance * On-site parking * Profit sharing * RRSP match * Vision care Schedule: * 8 hour shift * Monday to Friday * On call COVID-19 considerations: Employees are required to complete a weekly covid assessment questionnaire. Employees are required to wear masks if distancing cannot occur. Experience: * professional IT: 5 years (required) Willingness to travel: * 25% (required) Work remotely: * No

Example 5

Our client, an Oil and Gas services company has an immediate need for a Junior IT Technician. This is a minimum six-month contract position with opportunity to extend or become a permanent full- time member of the IT Department. Working hours will be 8-hours per day, Monday - Friday based on a 40-hour workweek, plus overtime. Stating wage, dependent on experience. The client anticipates continued growth with over 200 employees, and upcoming program conversions there is a likelihood the need for role will extend beyond six months. *Responsibilities: * * Deploy, Update, and troubleshoot PC’s, Cellphones, Servers, and any other IT related hardware in the company * Offer advice to users on the best usage of the Microsoft 365 Software Suite * Administer internal networks and VOIP systems * Inventory Management, Troubleshooting, and install of the ELD System installed in all Avenge trucks, with coordination of Mechanics across the company * Travel to different branches to perform job duties as required * Advise the company on matters relevant to IT to ensure a consistent and well thought out business direction * Assist with the data migration to a Dynamics 365 ERP/CRM platform *Skills and Qualifications: * * Ability to Communicate effectively/clearly with people of lower technological experience * Must be flexible enough to learn new technologies required for the job, and be willing to always advance their professional skills * Break down technical requirements into their basic components so proposals are easy to understand from a layman’s perspective * Understand how computer network’s function and how subnetting works is considered an asset * Familiarity with cybersecurity best practices * is a must *Education and Experience: * * Diploma in computer science * One to three years of experience in IT (Windows Environments preferably) * Proven experience installing, repairing, and troubleshooting hardware * Familiarity with data collection/data analysis * Direct experience with Windows Server [phone number]set up, maintenance and repair * Experience with the Microsoft 365 / Azure platform a massive asset * Transportation experience would be a nice to have * PowerShell Experience is a good asset too, but not necessary * Must be able to lift 50lbs as job requirement We thank all applicants in advance for your interest in *Roska DBO Inc.*, only those selected for an interview will be contacted. *Roska DBO Inc*_. is a operations company with a 25 year track record offering expertise in production and equipment solutions on well sites and facilities. Based in Grande Prairie, Alberta, with a network of locations, _*Roska *_serves all of western and northern Canada, plus selected U.S. and international markets, with a primary focus on the Alberta/ B.C. region._ _In addition to fulfilling the contract operating needs of oil and gas producing, midstream and pipeline companies, _*Roska* *D*_esigns, _*B*_uilds and _*O*_perates well-site facilities, rents equipment and provides Production Testing and flowback services using a company-owned well testing fleet. When you join the _*Roska Team*_, the sky is the limit!_ Job Types: Full-time, Contract

What does an IT Technician do?

IT Technicians have many duties, including maintaining the integrity of computer workstations and software, acting as a point of contact for employees who experience computer issues, and serving as a reference point for all IT-related queries. IT Technicians will also have other technical duties, depending on the needs of the company.


IT Technician skills and qualifications

IT Technicians require many soft skills and technical skills to perform their jobs effectively. IT Technicians are responsible for more than just the technical aspects of a company. IT Technicians interact with employees in all departments and levels, many without advanced technology skills, and must be able to communicate patiently and effectively. IT Technicians must also be able to manage their time effectively to address employee queries and manage their job duties, such as installing or updating software or hardware systems. Some general IT Technician skills and qualifications include:

  • Oral and written communication
  • Ability to meet deadlines
  • Time management skills
  • Ability to communicate technical concepts
  • Discretion and confidentiality
  • Understanding of computer networks and systems
  • Organizational skills


IT Technician experience requirements

Depending on the company’s needs, IT Technicians can be entry-level or have only a few years of on-the-job experience. IT Technicians do need experience in areas like software installation, database programming, working in a team environment, and with different software and hardware systems. Candidates should also have experience troubleshooting systems and communicating technical ideas to users with various levels of technical knowledge.


IT Technician education and training requirements

IT Technicians are typically required to have a bachelor’s degree in computer science or computer engineering. Degrees in related computer fields are also acceptable. Certifications in programming languages or systems, such as A+ and Linux+, are desirable. If a candidate is missing any certifications or education on specific systems, programs, or languages, on-the-job training or ongoing education is an option. Soft skills can also be improved with training and certification programs in communication, leadership, and critical thinking, if needed.


IT Technician salary expectations

According to Indeed Salaries, the average salary for an IT Technician is $58,404 per year in Canada. Salaries may be dependent on the relevant experience, location, education level, and company.


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IT Technician job description FAQs


What are the day-to-day duties of an IT Technician?

IT Technicians are responsible for diagnosing, repairing, and maintaining hardware and software components. Much of the day-to-day responsibilities of an IT Technician include installing and configuring software and hardware as well as providing technical support for employees. IT Technicians may encounter employees in every department and level of the company when performing necessary IT tasks.


How to write a job description for an IT Technician?

IT Technicians have different responsibilities and duties, depending on the company they work for. When you write a job description for an IT Technician, be sure to include a general overview of the job duties and what you’re looking for. In the skills section, you can go into more detail about the day-to-day responsibilities, especially any responsibilities that are unique to the role in your company. If you require any education, such as a bachelor’s degree, master’s degree, or certifications in specific technologies or programs, be sure to include it in the education section.


Do IT Technicians work in the office?

Depending on the company, IT Technicians may work in the office, offsite, or in a remote environment. Most IT Technicians work as part of the in-house team, but many employers recognize the benefits of attracting top talent without geographic boundaries by employing a remote team. Many of an IT Technician’s responsibilities can be managed remotely as well, such as helping employees with their queries and updating systems.

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