IT Specialist Job Description: Top Duties and Qualifications

An IT Specialist, or an IT Consultant, manages the information technology system of an organization including computer systems, corporate data and internal networks. An IT Specialist is responsible for IT-related infrastructure and development. Their duties can include building, managing and monitoring a company’s IT system, troubleshooting errors, and updating and upgrading hardware and software.

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IT Specialist duties and responsibilities

An IT Specialist manages and maintains a company’s technology. They are also responsible for security and corporate data privacy. Some duties and responsibilities an IT Specialist must excel at include: 

  • Assessing a company’s information system and identifying gaps that need to be addressed
  • Communicating these gaps to the management in a simplified manner
  • Ensuring all systems run smoothly and efficiently
  • Ensuring security and privacy measures are in place
  • Monitoring security certificates and ensure the organization’s compliance with requirements
  • Troubleshooting and providing technical support to the company staff whenever needed.
  • Installing necessary updates to company software and hardware 
  • Staying within budget and allocating cost for necessary updates and upgrades
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IT Specialist Job Description Examples:

 

Example 1

We’re on a mission to build the bank of the future and we’re looking for the passionate collaborators, innovators, advisors, and leaders who can get us there. Our distinct culture is built on a shared commitment to do what’s right for our clients, our people, and our communities, and we strive for excellence in everything we do. Because life at CIBC is not only what you do, but how you do it. CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. CIBC is currently looking for Credit Approval Specialists in the Toronto area! As an Intermediate Credit Approval Specialist in the Credit Adjudication team in Toronto, you’ll be reviewing, processing and approving residential mortgage/real estate secured and unsecured applications received from branches and alternate distribution channels in a timely and effective manner, resulting in the achievement of CIBC’s mortgage and lending target. Currently there are multiple Intermediate Underwriter positions available in the Credit Adjudication department, across different teams and to accommodate the needs of business partners across Canada, you need to be flexible to work varying shift in order to accommodate. Duties will include: · Decision- Making -You will be negotiating, approving, declining and recommending applications, within established CIBC processes, guidelines and authorized lending limit of up to $1,500,000, including residential mortgage, real estate secured and unsecured applications. · Analytics. You will be gathering, reviewing and assessing information and documentation to support each credit application within CIBC risk parameters and Insurers guidelines, if applicable. · Relationship building- You will be handling, as required, correspondence and telephone inquiries from internal business partners and external business partners such as insurers, appraisers and solicitors. · Risk- Assessment- You will review, prepare and make considered recommendations to Manager or senior underwriter where residential mortgage application is above authority limit. · Agility - You will be managing high work volumes to meet short time lines with a high level of quality and due diligence. You will also be expected to review a variety of lending products on a day to day basis. At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will: - Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home - Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity - Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training - Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan Requirements Must self identify as First Strong attention to detail Strong oral and written communication skills Previous experience in dealing with mortgages, real estate secured and unsecured applications is required High proficiency with computer software such as Microsoft Word, Excel, PowerPoint and SharePoint Able to put a strong focus on client needs You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're digitally savvy. You seek out innovative solutions and embrace evolving technologies.

Example 2

Reporting to the Senior Manager, Global Payroll & Benefits, you will be responsible for processing Canadian and US payroll on a biweekly/semi-monthly schedule in accordance with the labor standards act and Lightspeed policies and procedures, as well as other tasks as needed. What you'll be responsible for: Maintaining absolute confidentiality of payroll within the procedures of the company. Responsible for the full-cycle of both the Canadian and US payroll as well as administering the employee benefits. Managing efforts to administer and ensure perfect accuracy, efficiency, and timeliness of all payroll activities. Verifying full cycle bi-weekly, semi-monthly, and monthly disbursement of multi-province/state for salaried and hourly employees. Administer different employee benefit programs. Calculate taxable benefits regarding group insurance, pension, health and wellness or any other benefits. Maintain and ensure the proper allocation of payroll expenses to each department. Performing a variety of payroll analyses. Ensuring compliance with corporate policies and procedures and all federal, state/provincial, and local payroll and tax laws. Ensuring the proper application and payment of garnishments, government remittances and other payments such and pension plans. Managing/reviewing new hires, transfers, and terminations. Dealing with matters relating to payroll systems, deductions at source, etc. Managing production of all requisite reports regarding wages and related information. Assisting in the year-end tax documents process (such as year-end adjustments, pensioners declaration, tax summaries, etc.) Responsible for payroll record retention and file maintenance. Provide information to employees on payroll matters, tax issues, benefit plans, performance management software, and other benefit programs. Making sure the payroll system complies with the legal requirements, to the policies of the company as well as the rules of various bargaining contracts. Working with Payroll team, HR and M&A team on integrating newly acquired NA companies onto our Payroll System. Participate in different initiatives and special projects related to payroll and/or HR. All other tasks as required. What you'll be bringing to the team: Certified Payroll Professional (CPP) with strong payroll experience Knowledge of all US federal, state, and local regulations, including state wage-hour laws. Knowledge of all Canadian Labor Law regulations Experience in a multi-national company desirable Extensive knowledge in payroll systems and best practices. Knowledge of generally accepted accounting principles relating to payroll. Knowledge of employee benefits administration, taxation, and reporting requirements Who you are: Strong interpersonal and communication skills. Experienced in Ability to work independently with a &;can do&; attitude combined with the ability to multi-task and manage priorities. Driven to respond to a fast-paced, rapidly changing environment. Disciplined organizational skills. Time-management and adaptability based on changing priorities. Digital mindset for systems automation and connectivity Continuous improvement mindset for process improvements Who we are Lightspeed (TSX/NYSE: LSPD) powers small and medium-sized businesses with its cloud-based, omni-channel commerce platforms in over 100 countries around the world. With smart, scalable, and dependable point of sale systems, Lightspeed provides all-in-one solutions that help restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments, and grow their business. Headquartered in Montréal, Canada, Lightspeed is trusted by favourite local businesses, where the community goes to shop and dine. Lightspeed has offices in Canada, USA, Europe, and Australia. We're passionate about enabling people to do their best work. Come work with us and find out what you can do!

Example 3

Trehan Consulting Group is looking for IT Specialist for one of their clients located in Toronto, Ontario *Main Accountabilities: *
  • Will monitor and respond to a telephone, email, and chat support queue which requires immediate response time during the business. After hours there is a 15-30 min response time.
  • Provide Level 1/2 On-Site Support for all reported end-user-related incidents. The incumbent will further diagnose a client-reported problem associated with End User Computing services (desktop, laptop, printer, peripherals, enterprise applications) that has been escalated from Level 1 (Service Desk/Front Line Technical Support), delivering prompt follow-up and updates for incident tickets
  • Provide inventory control and lifecycle asset management for end-user computing devices. The incumbent will be required to effectively manage the inventory control system, participate in inventory integrity audits and reviews, prepare detailed reports for inventory validation, and execute asset procurement activities.
  • Execute PC refresh strategy. The incumbent will organize desktop and notebook hardware refresh activity for end-users and execute these refreshes in accordance with the pre-determined timeline. This requires coordinating and scheduling the refresh work activity to meet end-user availability and following established procedures for hardware device refresh to include configuration of standard desktops/notebooks and peripherals.
  • Process and deliver upon client service requests for Installs, Moves, Adds, Changes, & Deletes. The incumbent will execute these service request types in accordance with established service delivery response targets. This requires scheduling the work associated with the request in conjunction with other business priorities and client availability for service delivery.
  • Participate in key software and hardware deployment projects. The incumbent will work as part of broader technology initiatives and implementations sponsored by other areas of Enterprise Services, playing a service deployment role for those major implementations. Examples include PC operating system upgrades, security software upgrades, major enterprise application rollout, major hardware upgrades, and/or rollouts.
  • Manage and maintain On-Site Support procedures and operational documentation. The incumbent will ensure procedural documentation is maintained current and accurate. The incumbent will author updated 1st Level support scripts for the Service desk agents. *Knowledge/Skills/Experience/Competencies*:
  • Demonstrated knowledge and skills with PC operating systems specifically Windows 10 and macOS, computer hardware repair, and device connectivity (TCP/IP, network adapter configuration).
  • Microsoft, Apple, or any other certificates are preferred.
  • Demonstrated knowledge and skills with server operating systems (specifically Windows Server [phone number][phone number]), server hardware repair, and network connectivity (DHCP, DNS). Experience working with Microsoft Azure is an asset.
  • Ability to manage multiple environments with different requirements
  • Solid understanding of network (WAN, LAN, VPN) and telephony systems.
  • Working knowledge of enterprise software tools such as MS Office 365
  • Proven customer experience practiced communication skills, both orally, and written.
  • Technical education and training resulting in a certification (product-specific, or technical courses) in any area of support for personal computers including computer operating systems, computer hardware repair, PC configuration.
  • Minimum 5 years of field support experience in either: server support, end-user support, software support, computer hardware configuration and/or repair, Help Desk / Service Desk support.
  • Demonstrated experience managing competing demands and working in a fast-paced environment.
  • Ability to work extended hours. Available on call.
  • *Must have a valid G2 driver’s license and a car. * *Location- Toronto (on site) (Part-time)* *** This is not a remote job*** Job Type: Part-time Salary: per year Schedule: * 8 hour shift Work remotely: * No
  • Example 4

    LCM/DK2 Inc is an industry leader with 5 unique product lines distributed all over North America and Australia. Our incredible service, and quality products fuel our ongoing expansion and growth. Our business is ever-changing, but our purpose has remained the same – to deliver an exceptional customer experience and bring innovative, high-quality, and dependable products to the hard-workers who need them. We have an immediate opening in our Corporate Services division in our Burlington, Ontario location for an Information Technology (IT) Specialist. The IT Specialist is responsible for coordinating, planning, and supporting information technology activities. They help determine the IT needs of an organization and are responsible for implementing computer systems to fulfill the organization's information systems requirements. They focus on computer networks, managing telecommunications systems and other electronic support systems across all LCM/DK2 organizations. The ideal candidate plans and executes events within a high-volume, fast-paced working environment, while providing exceptional customer service to every customer. *Our Vision* To establish a distinct brand image that is synonymous with quality and affordability. *Our Culture* LCM/DK2 has a strong customer-centric, action-driven, and passionate culture. Our core values: · Integrity and Trust · Customer Focus · Teamwork · Continuous Improvement *Requirements* The ideal candidate possesses the following skills: · Bachelor’s degree in computer science, information science or a related field · 4 years IT experience · Advanced working knowledge of Microsoft Office suite and Dynamics 365 · Knowledge of Security and privacy standards · Experience with CRM systems · SQL proficiency is preferred · Excellent written and verbal communication skills · Ability to work cooperatively and collaboratively with all levels of employees and Management · Proactive and independent and ability to work with minimal supervision · Passion for customer service, an appetite for learning, and a willingness to do what it takes to get the job done in a high velocity environment *Major Responsibilities* · Communicate with owners and/or users of the systems to identify needs to comply with policies · Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs · Conduct regular system audits · Run and share regular operation system reports with senior staff · Troubleshoot hardware/software issues and provide support to internal customers for resolving technical issues including but not limited to creation of new accounts, mailboxes, supporting users on systems update, etc. · Assist with setup of new laptops and devices and manage inventory and tracking of IT assets · Assist with acceptance testing with IT providers, and user testing · Prepare training materials and/or job aids for users · Daily, weekly, monthly procedures to monitor and maintain current infrastructure *Salary and Benefits* · $75,000 annually · 3 weeks paid vacation annually · You will also participate in the companies’ performance-based merit program. · You will also participate in the companies’ benefit program. At LCM/DK2 we value communication, and a attitude. We strive to create a positive, yet challenging work environment where employees can deliver their best work and grow both personally and professionally. LCM/DK2 practices hiring practices and encourages all interested candidates to apply. We are passionate about building a diverse and inclusive team. LCM/DK2 would like to thank all candidates for their interest, however only those selected to proceed in the process will be contacted. Reference ID: ITSPC21 Application deadline: [phone number]12-01 Job Types: Full-time, Permanent Salary: $75,000.00 per year Schedule: * Monday to Friday Work remotely: * No

    What does an IT Specialist do?

    An IT Specialist is responsible for troubleshooting technical issues and ensuring computer systems are up-to-date. IT Specialists ensure the security of corporate data and provide technical support to employees. The specific job duties of an IT Specialist can often vary from one organization to the next because IT requirements are not the same for all industries and sectors. 

    IT Specialist skills and qualifications

    An IT Specialist should have excellent technical skills related to a wide variety of applications, software, and hardware systems. They should also have excellent command of coding, computing, configuration, debugging and design. Depending on the type of company and the role of the IT Specialist, the right candidate may also need basic knowledge of networking, network security, maintenance, servers, hardware, data management, and a variety of computer and operating systems. Some other prerequisite skills and qualifications include:

    • Problem-solving and critical thinking skills
    • Attention to detail
    • Ability to prioritize and manage time 
    • Excellent troubleshooting abilities
    • Effective communication skills, both verbal and written
    • Keen interest in technological development and advancements
    • Ability to suggest process improvements

    IT Specialist experience requirements

    Experience requirements for an IT Specialist vary depending on both the position and the industry. An entry-level IT Specialist should have experience from internships and undergraduate studies. You may require candidates with specific experience in a technology or programming language, and expect candidates to have required certifications in applications and programs required for the role. 

    IT Specialist education and training requirements

    IT Specialists should generally have a bachelor’s degree in a technical discipline, which could be computer science, computer engineering, or information technology. Candidates with a master’s degree may be preferred. Certifications are an important component of IT Specialist education. Candidates may have to present certifications such as Cisco Certified Network Associate (CCNA Security), CompTIASecurity+, and Certified Information Systems Auditor (CISA).  

    IT Specialist salary expectations

    According to Indeed Salaries, the average salary for a Junior IT Specialist in Canada is $41,895 per year. A Senior IT Specialist earns approximately $65,867 per year. Salary may be dependent on the candidate’s experience level, the location of the job, and the specific company.

    Job description samples for similar positions

    If an IT Specialist is not quite what you’re looking for, some other job description samples that may fit your needs include:

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    IT Specialist job description FAQs

    What qualities make a good IT Specialist?

    A good IT Specialist should have some specific qualities including flexibility and self-motivation. They should also be team players who are capable of working under pressure. An IT Specialist must demonstrate a willingness to learn, especially when it comes to the latest advances in computer technology as an early adopter, since technology changes rapidly.  

    Who does an IT Specialist report to?

    An IT Specialist generally reports to the IT Manager. If there is no IT Manager, the IT Specialist may report directly to the head of the IT department. In smaller companies, an IT Specialist may report directly to the CEO, COO or owner.

    What makes a good IT Specialist job description?

    A good IT Specialist job description is one that specifies technological and experience requirements, as they differ by industry. Provide examples of responsibilities and daily duties, and include the size of the company. Candidates want to know how many hours they’ll be working a week, and if they will handle phone calls or help employees with IT issues in person. Including a pay bracket and any benefits such as pension programs or remote working opportunities are also attractive to skilled candidates.

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