IT Manager Job Description: Top Duties and Requirements

An IT (Information Technology) Manager, or IT Supervisor, is responsible for implementing all technology and computing applications for a company while managing a team of IT employees and overseeing their performance. Their duties include maintaining computer systems, managing IT staff members, and implementing new technology upgrades.

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IT Manager duties and responsibilities

IT Managers fulfill multiple duties and responsibilities throughout the normal course of their job, including:

  • Managing IT staff by overseeing, recruiting, and training employees
  • Analyzing the IT budget and maintaining cost-effectiveness
  • Monitoring daily performance of IT systems, including computers, programs, and networks
  • Installing new upgrades for hardware and software
  • Troubleshooting problems and increasing overall efficiency
  • Developing data backup systems and disaster recovery contingencies
  • Staying up-to-date with new IT developments in the industry
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IT Manager Job Description Examples:


Example 1

Reporting to the Operations Leader, the position performs a variety of clerical duties such as assembling and maintaining resident/client charts, greeting and directing booking appointments, drafting routine correspondence, typing a variety of materials, and answering the telephone and relaying messages. Also, processes physicians’ orders, maintains departmental filing systems and policy and procedure manuals, prepares monthly reports, and performs designated staffing functions. Skills Ability to keyboard at 30 wpm. Ability to communicate effectively both verbally and in writing. Ability to deal with others effectively. Physical ability to carry out the duties of the position. Ability to organize work. Ability to operate related equipment. Knowledge of medical terminology Education Grade 12, completion of a recognized Unit Clerk training program plus one year recent related experience, or an equivalent combination of education, training and experience. Duties Performs receptionist duties by receiving telephone calls, visitors, and others, answers inquiries or directs to appropriate area or staff. Sets up, maintains, and completes patient/client charts; records information such as weight, temperature, pulse, and respiration, and lab test results in charts or other records as directed; attaches documents such as laboratory and special examination reports to charts after review by professional staff; and completes discharge charts for Health Records according to established procedures. Processes physician orders utilizing manual and/or computerized software as per established procedures. Performs clerical duties as required such as typing, record keeping and ordering supplies, entering and retrieving computerized data and patient/client information, and sorting and distributing mail. Maintains staff records and schedules by performing duties such as receiving or transferring calls from staff regarding illness or absence from work, and contacts Staffing Office as needed according to established guidelines. Maintains petty cash accounts for the unit and/or resident/client to facilitate the purchasing of goods and services. Makes arrangements for resident transportation by contacting external representatives such as Handydart and taxi companies. Performs other related duties as assigned.

Example 2

Our organization is currently seeking a highly motivated self-starter to lead the development of our information technology department, working alongside the IT Director to shape and build a high-performing team. A team player capable of executing a strategic vision for modernizing both the department and the infrastructure. Fully capable of providing hands-on experience & assistance with help desk support. Core skills include project management, leadership, and a breadth of technology experience supporting medium to large businesses. Ability to effectively communicate thoughts and ideas to a broad audience in simplistic, easy-to-understand terms and influence key decision-makers. Experience migrating off legacy systems and developing strategic roadmaps to modernize the infrastructure. Programming experience in various languages is a definite asset and the ability to script and automate tasks and administration. PowerShell experience is a definite asset—the ability to effectively manage multiple projects and delegate tasks to other team members. Provide coaching, leadership, and guidance for the team and foster ownership, accountability, and cohesion within the department. *Key Skill Sets: * * Extensive experience supporting Microsoft Windows operating environments, including Active Directory, integration with Azure, and cloud services-this includes supporting the suite of Office365 applications such as Teams and SharePoint. * Experience managing small to medium-sized projects such as AD migrations, technology refreshes, and large-scale hardware deployments across the enterprise. * Ability to craft, develop and implement policies and procedures. Documenting the infrastructure and creating work instructions, workflows, and disaster recovery planning. * Experience with ERP/MES systems in a manufacturing environment. Ability to support both the back office and shop floor with systems integration, including a wide variety of hardware to support the MES solution (barcoding, printing, scanning & tablets) * Experience with DevOps and software development an asset. A mixture of programming experience and scripting is preferred. PHP and Crystal Reporting. SQL database management and a query is writing an asset along with supporting various database applications. * Extensive experience managing infrastructure, both physical and virtual. Managing Hyper-V and VMWare and the ability to plan, support, diagnose, and architect business systems and solutions in the cloud and on-premise. * Experience supporting and developing cloud infrastructure in Azure a definite asset * Ability to design systems and solutions using industry best-practice. Provide consultation on networking solutions (wireless, routers, and firewall) to provide core infrastructure services. * Ability to host and conduct meetings across functional teams. Negotiating with various leaders to establish timelines, consensus, and strategy. Willingness to learn new and emerging technologies and provide career goals for self and direct reports. Conducting performance reviews and training plans *Skills* *and Qualifications: * * Bachelor’s degree in technology or computer science is preferred or experience. * 5+ years experience in IT management and leadership, managing direct reports & team building, conducting evaluations and new hire experience. * Knowledge of various programming languages and development experience an asset * Advance knowledge and experience supporting various operating systems and technologies (MS Exchange, Active Directory, Azure AD, Linux) * Experience managing enterprise backup and recovery procedures and system performance monitoring. Disaster recovery and business continuity planning * Expertise in implementing, configuring, and testing solutions. * Experience in ERP/MRP systems, workflows, and processes. * Experience in a manufacturing environment an asset * Project Management certification an asset (PMP) * Microsoft Certifications preferred (Azure, Desktop, Server, Security) * Other industry certifications (Cisco, AWS, Google) definite assets. * ITIL certification is preferred. Job Types: Full-time, Permanent Benefits: * Dental care * Extended health care Schedule: * 8 hour shift Application question(s): * What are you looking for in terms of compensation Education: * Bachelor's Degree (preferred) Experience: * Information Technology: 7 years (preferred) * configuring, and testing solutions: 5 years (preferred) * ERP/MRP: 6 years (preferred) * Azure, Desktop, Server, Security: 5 years (preferred) * ITIL Certification (preferred) Work remotely: * No

What does an IT Manager do?

IT Managers are in charge of the technology infrastructure of a company. Essentially, their role is to ensure that all the computers, networks, and programs are running smoothly for everyone at a company. IT Managers also have to oversee a team of IT technicians and delegate tasks accordingly to ensure all the technology is functioning as intended. Additionally, IT Managers will have to oversee the IT budget and ensure effectiveness is always being maximized relative to cost.

IT Manager skills and qualifications

In order to fulfill their duties, effective IT Managers must possess particular skills and qualifications, including:

  • Proficiency in computer hardware, software, cabling, installation, networking, and security
  • Team management and leadership skills
  • Multi-tasking and time management skills 
  • Budget management and optimization skills
  • Analytical thinking and problem-solving skills

IT Manager experience requirements

An IT Manager typically needs at least a few years of experience in a related role to qualify. For larger companies, consider candidates with three to five years of experience as an IT Manager, as there are more employees and security threats to manage. Look for candidates to have some general IT experience along with extra requirements including prior management experience, as IT Managers will be in charge of the IT department.

IT Manager education and training requirements

An IT Manager position requires candidates to have a bachelor’s degree or higher certification in information technology, computer science, software engineering or a related field. For larger companies, candidates with a graduate degree may be more suitable. Additional online certifications in subjects like coding, data science, and cloud computing are a plus.

IT Manager salary expectations

According to Indeed Salaries, the average salary for an IT Manager in Canada is $78,970 per year. This amount varies depending on the company, location and the candidate’s experience.

Job description samples for similar positions

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IT Manager job description FAQs

What qualities make a good IT Manager?

One of the most important qualities to look for in a successful IT Manager is leadership. Candidates must be comfortable leading a team of other IT professionals, and make decisions on behalf of the company about topics like security and innovative technology. Other important qualities for an IT Manager include flexibility and creative problem-solving skills. They must know how to teach their team and other employees within the company about how to use various technologies, so communication skills are highly important as well.

What should you look for in an IT Manager resume?

When reviewing resumes for an IT Manager, look for candidates who highlight their leadership abilities or management experience. Of course, technical proficiency is highly important, so prioritize resumes for candidates who have experience working with IT systems. Additional IT-related certifications are an asset, because it shows the candidate’s interest in the field, and ambition to expand their skills and knowledge outside of a traditional education setting. Having experience in multiple areas of IT shows versatility and indicates the candidate is able to keep up with changing technological trends.

Who reports to an IT Manager?

An IT Manager leads the rest of the department, so all IT professionals report to the IT Manager including Specialists and Technicians. They assign tasks to teams, organize projects, and check-in with team members regularly to monitor progress. IT professionals spend a lot of time working on individual tasks, so the environment tends not to be too collaborative. IT Managers need to ensure their team works cohesively and often need to facilitate communication.

Who does an IT Manager report to?

An IT Manager reports to the IT Director or, in some companies, the Director of Operations. IT Managers are the head of the IT department and oversee day-to-day operations, so they report to the executives of a company. They are responsible for compiling and presenting reports regarding the IT budget, suggesting new and improved technologies to implement, and providing updates on cybersecurity.

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