IT Business Analyst Job Description: Top Duties and Requirements

An IT Business Analyst, or an Information Systems Analyst, analyzes and tests computers and IT systems to improve the efficiency and security of businesses. Their duties include creating plans for software development, ensuring that employees follow security policies, and advising executives about IT rules and regulations.

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IT Business Analyst duties and responsibilities

IT Business Analysts often help with a wide range of tasks, including answering clients’ questions, analyzing network speed and performance, and making sure any upgrades stay within the company’s budget. They ensure employees who use company software and hardware stay as productive as possible by making interfaces streamlined and user-friendly. Duties and responsibilities in an IT Business Analyst job description may include:

  • Ensuring the integrity of data storage and backup systems
  • Monitoring security tools and identifying potential security risks
  • Managing the configuration of operating systems
  • Anticipating potential problems and resolving them before they impact users when possible
  • Creating detailed reports about company networks, software, and hardware
  • Tracking user behaviour to improve future versions of company software
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IT Business Analyst Job Description Examples:


Example 1

We are seeking an IT Business Analyst to provide high-level and detailed elicitation, definition, documentation, traceability, and management of requirements for web, mobile, and various other systems and applications that support TFI International Package and Courier business units. This is a full-time position located in Brampton, Ontario. *Responsibilities*: · Act as liaison between IT, vendors and assigned functional areas · Analyze, define, and document complex system requirements and business processes · Document current and future states using process map diagrams, flowcharts, and other supporting documentation · Conduct gap analysis and identify opportunities for process automation · Support the development of user stories, test scenarios and test cases · Participate in product evaluations, vendor assessments, RFI/RFP as necessary · Develop a “trusted advisor” relationship with business stakeholders through effective communication and efficient execution of projects. · Assists in business process redesign and documentation as needed for new technologies · Bachelor’s degree in computer science, engineering, or another technical field · 3+ years of relevant experience as Business Analyst · Ability to organize and execute requirements work for multiple simultaneous projects · Knowledge of Software Development Life Cycles (SDLC) and methodologies · Basic understanding of Project Management documents and concepts such as: project lifecycle, charter, scope, WBS, Gantt chart, and RACI. · Good knowledge of process design, process flows, mapping · Advanced proficiency in Excel, PowerPoint, Word, and Visio *About Canpar Express Inc.* Canpar Express Inc. is Canada’s leading parcel delivery specialist with over 60 terminals located coast-to-coast, providing essential day-to-day shipping services. Canpar is an equal opportunity employer and believes we will gain through the recruitment and development of staff that represent the broad diversity of the Canadian workforce. *How to Apply* Candidates that have the combination of skills and abilities outlined above are invited to submit their resumes for this position. We appreciate your interest however only candidates selected for an interview will be notified. No telephone calls please. Job Type: Full-time Work remotely: * No

Example 2

*bout the Company* Insight Enterprises is a technology Solutions Provider serving local, national, and global clients in 190 countries. Today, thousands of clients rely on Insight to acquire, implement and manage technology solutions to empower their business. Insight’s success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people’s lives. Harmony to celebrate each other’s unique contributions to bring solutions to clients. *Role: * Our Client is currently seeking an experienced *#[phone number]* *IT Business Analyst (Contract)* for a 12-month contract in Winnipeg, MB starting *December [phone number]*. The work may be completed remotely but the resource must reside in Winnipeg for the duration of the project. The ideal candidate will have 7+ years’ experience as a Business Analyst gathering business requirements, facilitating sessions, and documenting/communicating business requirements. Experience (5yrs) with conducting process assessments and writing use cases/text scripts is a requirement. Must have (3) years of experience leading, training, and mentoring other business analysts. Strong communication is required to explain technical/Business concepts to variety of stakeholders. All candidates must be legally entitled to work in Canada. *Applications will be accepted until: Friday, November 26, [phone number]* *Responsibilities: * * Leads or participates in studies of new and existing programs and special projects to determine feasibility, resolve problems including organizational, procedural, technical, and fiscal research and analysis * Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users * Leads the research and investigation of business areas to define and document business requirements in standard industry Requirements Specifications formats involving Use Cases, Diagrams, and other artifacts. * Consults with business subject matter experts to identify, define, and document business requirements and objectives, current operational procedures, problems, input, and output requirements. * Identifies opportunities for improving business processes using technology and/or through business process changes * Document recommendations for process improvements from a process perspective *Requirements: * * Minimum of seven (7) years of experience working as a business analyst. * Minimum of five (5) years of experience process assessments and reviews. * Minimum of five (5) years of experience writing use cases or text scripts. * Must possess a high level of communications, and client relationship skills. * The Analyst must be able to communicate complex technical and business concepts, both to clients (internal or external) and team members, and to negotiate change. * Must be capable of effectively identifying and framing problems, leading the collection of elements of information, and integrating this information to produce timely and thoughtful decisions. * Must have (3) years of experience leading, training, and mentoring business analysts * Knowledge of the Business Analysis Book of Knowledge (BABOK) is considered an asset *Education: * * Bachelor’s degree in Computer Science, Commerce, or an equivalent field. * Accreditation from a Business Analyst professional association is considered an asset *Note: *Please submit your resume describing your relevant experience. We thank you for your interest, however, only those selected for interviews will be contacted. All Qualified Applicants must be legally entitled to work in Canada. Job Types: Temporary, Contract Schedule: * 8 hour shift Education: * Bachelor's Degree (preferred) Experience: * BA: 7 years (preferred) * process assessments: 5 years (preferred) * writing use cases or text scripts: 5 years (preferred) * leading, training, and mentoring: 3 years (preferred) Work remotely: * Yes

What does an IT Business Analyst do?

An IT Business Analyst supervises computer networks and programs used by companies. They determine which upgrades and installations will make employees and processes more productive. They also suggest ways to align a company’s technology with its business strategies and goals. They meet with executives often to learn more about their goals and propose solutions to problems. They may also conduct surveys of computer systems, review suggestions from users, and provide cost estimates and benefit analyses for upgrading or updating software or hardware.

IT Business Analyst skills and qualifications

Successful IT Business Analysts have a combination of technical and social skills. They can find errors in programming code, suggest ways to improve software and hardware, and interact with many employees and clients. Top skills and qualifications for IT Business Analysts include:

  • Excellent customer service skills
  • Outstanding written and verbal communication skills
  • Ability to determine which features people will use most and help the company implement a software or hardware upgrade to add them
  • Extensive understanding of operating systems and programming languages like C++, HTML, Java, Linux, Oracle, Pascal and Delphi
  • Ability to work under pressure in a fast-paced environment

IT Business Analyst experience requirements

Most IT Business Analyst jobs require three to five years experience in a similar position. If your position is for a junior IT Business Analyst, you may consider someone with computer programming and data analysis experience who hasn’t worked as an IT Business Analyst before. Experience as a Computer Programmer, IT Analyst, or Software Engineer is ideal.

IT Business Analyst education and training requirements

Most IT Business Analyst jobs require a Bachelor’s degree in computer science, computer systems engineering, software engineering, or a related field. You may ask for programming certifications from software vendors as well. On-the-job training is usually required.

IT Business Analyst salary expectations

According to Indeed Salaries, the average salary for an IT Business Analyst in Canada is $44,249 per year. Pay rates depend on the location of the position, the education and experience levels of the candidate, and the employer.

Job description samples for similar positions

If an IT Business Analyst isn’t exactly what you’re looking for, some samples of other job descriptions that may fit your company’s needs include:

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IT Business Analyst job description FAQs

Who does an IT Business Analyst report to?

IT Business Analysts usually report to the Head of the IT Department or the Chief Operations Officer. Many create technical reports to document updates, other changes and network performance for executives, and they often work with Computer Programmers, System Administrators, and other IT personnel.

How is an IT Business Analyst different from a Business Analyst?

An IT Business Analyst looks at computer hardware and software, and suggests ways to make it more efficient, easy to use, and cost-effective. A Business Analyst looks at entire companies , including policies and procedures, and how people use its hardware and software.

What is a typical day like for an IT Business Analyst?

IT Business Analysts spend most of their time at a computer reviewing company data and creating reports. They occasionally attend meetings and go on trips to speak with executives, or attend industry conferences or other networking events. Some IT Business Analysts work for one employer, and others do work at consulting firms or as independent contractors for multiple clients.

What makes a good IT Business Analyst job description?

An effective IT Business Analyst job description includes an overview of the company and its history, values, and culture. It lists the skills, experience, and education level required and mentions any benefits that come with the position. Let people know what location they will work at, what the hours will be, and how much travel is necessary.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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