Hotel Manager Job Description: Top Duties and Requirements

A Hotel Manager, or a Hotel General Manager, manages a hotel and makes sure hotel guests have an enjoyable stay. Their duties include ensuring the hotel follows company regulations and local laws, resolving disputes with customers or employees, and interviewing and hiring new employees when needed.

Build a Job Description

Hotel Manager duties and responsibilities

Hotel Managers keep track of the number of vacancies and reservations, and they try to keep occupancy rates as high as possible. They may order and approve social media and other advertisements or authorize discounts for rooms. Hotel Managers also make sure that employees complete tasks on schedule to increase productivity, complete employee evaluations, and adapt quickly to unexpected events like cancellations or last-minute reservations. Other duties and responsibilities in a Hotel Manager job description may include:

  • Answering phone calls when needed
  • Helping employees prepare rooms for new reservations
  • Keeping track of food and supply inventories, and ordering new supplies when needed
  • Preparing for large events like weddings or conventions
  • Inspecting rooms, pools, restaurants, and other areas to ensure staff are keeping them clean and presentable
  • Checking rooms to make sure guests have left after a fire alarm or another emergency
Build a Job Description

Hotel Manager Job Description Examples:

 

Example 1

Located in the heart of Victoria BC, the Strathcona Hotel is a stunning Victorian landmark that dates back to the historic gold rush era of the region. Beautifully renovated it offers some of the most unique activities in Victoria, all right Downtown. Call us to make your reservation today! We are seeking a dynamic front desk manager to join our busy team. Our managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven. As a Front Desk Manager, you will have a multitude of projects as well as small group of staff. You’re passionate about meeting new people and creating memorable experiences for your guests. You have the ability to thrive working in a busy high paced environment, while multi-tasking, and problem solving. Scheduling, training and coaching employees including annual performance reviews Control rates and hotel availability to ensure maximum revenue while staying competitive. Demonstrate a commitment to provide warm, friendly service Maintain a high level of professionalism in all aspects of job performance Assist in the necessary day to day operations of the Front Office, Housekeeping and Maintenance teams Resolve customer complaints, and issues in a quick and efficient manner Respond to online and internal guest reviews Build strong relationships with internal customers, and liaise with departments such as accounting, front of house and security Ensure successful operation of the continental breakfast program including ordering per occupancy and staffing Organize group rates for individuals, wholesalers, and corporate tour groups throughout the year Ensure all policies and procedures are followed including lost and found Perks include: 50% off food, $200 a month house charge account for staff meals, free parking, health and dental benefits, revenue performance bonus's, discount at YMCA gym, free concerts, and much more Requirements Minimum 5 years hotel front desk experience, Previous supervisory experience of 3 years Passion for guest service Must be a team leader Excellent interpersonal and time management skills Exceptional communication skills, both written and oral Must be a team oriented & motivated individual Highly organized, with the ability to be flexible and work well under pressure Knowledge of Word, Excel and Property Management Systems (RoomKey PMS an asset) Cash handling and processing experience Knowledge of Victoria and surrounding area and attractions Must be able to work a flexible schedule (40 hours a week), including evenings, weekends, and stat holidays.

Example 2

The Sales Manager is responsible for managing and achieving the top line sales, generate group business leads and overall revenue generation. The successful candidate will solicit new business and achieve revenue goals established for the hotel. In addition, will implement sales and marketing strategies which facilitate achievement of budget objectives, profitability and return on investment, through building strong business relationships and using effective negotiations and sales practices. *Duties & Responsibilities* * Assist the General Manager in the development of the hotel business plan * Represents the hotel to individuals, groups and corporations in order to ensure repeat business and gain new business * Research new account opportunities through the use of Cold Call techniques, Websites, and other new business lead opportunities. Proactively solicit new and repeat business using appropriate selling techniques. Conduct inside and outside Sales Calls (pre-qualified and cold calls). * Represents the hotel to the local community. * Works with corporate operations and sales & marketing to ensure the appropriate hotel implementation of special promotions and sales initiatives. * Maintains a close liaison with other Hotel Managers/Sales Teams in order to ensure maximum impact from regional sales and marketing efforts. * Supports the service personnel in any way possible to enhance guest experience and satisfaction. * Meet and exceed personal sales room night revenue goals: monthly, quarterly and yearly * Utilize Opera sales system in compliance with IHG Hotels brand standards * Stay familiar with industry trends via appropriate memberships * Following up on leads in a timely and professional manner within the respective territory both by telephone and by written correspondence * Fully qualifying each piece of business to understand the full potential of the booking * Learn the strengths and weaknesses of our top competitors so as to be able to sell against them * Develop and maintain close and effective working relationships with all supporting departments * Maintaining positive relations with all Guests, Vendors, Colleagues and Global Sales Offices while portraying a professional IHG image at all times * in hotel committees, staff meeting * Follow up on Groups to ensure customer satisfaction * Duties as assigned by the General Manager. *Minimum Qualifications and Skills: * * A minimum 3-4 years of hotel sales experience, preferably with corporate market experience * A proven track record in cultivating business relationships and strong prospecting skills * Strong negotiations, presentation, influencing skills and decision-making capabilities * Experience in Hotel industry with knowledge of competitive markets considered definite asset. * Ability to identify markets, develop sales/marketing strategies to penetrate markets in line with company business plan. * Possesses excellent organizational and time management skills * Exceptional communication and strong interpersonal skills; innovative, resourceful and results oriented. * Background in the development & execution of business, marketing and sales plans. * Proactive sales approach, assertive, fast-paced, and driven to succeed * Must be able to travel and may be required to work evenings and weekends as required * Demonstrates strong leadership, team, communication and coaching skills * Knowledge of Microsoft Office applications, Word, Excel and Power Point is essential * High degree of professionalism and dedication *Mental Effort* * Listening and mental attentiveness in dealing with customer queries, and Director’s requirements. * Mental effort required in multi-tasking and handling interruptions that require refocusing. * Mental and visual concentration during computer work daily. *Physical Effort* * Standing for long periods of time. * Walking for a long period of time. * Performs computer work daily. *Working Conditions* * Governed by concurrent and dynamic deadlines, despite conflicting priorities and frequent interruptions. * Constantly handling of queries and calls from guests, potential guests, and other departments. * Must have own vehicle and willingness to travel to events as required. * Occasionally required to travel. * Must be able to work flexible hours. *Type of Supervision Required* Reports to the General Manager and the Regional Director of Sales & Marketing and works under minimal to no supervision. The Individual has complete responsibility to take whatever action is deemed advisable or necessary, subject only to the policies or general rules laid down. Occasionally consults with immediate supervisor. Job Types: Full-time, Permanent Benefits: * Dental care * Employee assistance program * Vision care Schedule: * Monday to Friday Experience: * Sales: 1 year (preferred)

Example 3

*Responsibilities* * Supervise work at all levels (receptionists, kitchen staff, cleaners, office employees etc.) and set clear objectives * Plan activities and allocate responsibilities to achieve the most efficient operating model * Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits * Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services * Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.) * Deal with maintenance issues, shortages in staff or equipment, renovations etc. * Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc. * Inspect facilities regularly and enforce strict compliance with health and safety standards *Requirements* * Proven experience as Hotel Manager or relevant role * Fluency in English; knowledge of other languages is a plus * Understanding of all hotel management best practices and relevant laws and guidelines * Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage * Excellent customer service skills as well as a business mindset * Demonstrable aptitude in decision-making and problem-solving * Reliable with an ability to multi-task and work well under pressure * Outstanding leadership skills and a great attention to detail * Degree in Business Administration, Management or relevant field Expected start date: [phone number]06-19 Job Type: Full-time Salary: per year Schedule: * 10 hour shift * Monday to Friday * Weekends Work remotely: * No

Example 4

Working with the Director Of Operations, The General Manager is charged with general oversight of all hotel operations for this new-build hotel planning to open in [phone number]They will provide hands on leadership in facilitating guest experiences that exceed expectations, while revenue is maximized and expenses are effectively controlled. They GM will establish daily priorities and will support and direct the on-going activities of department heads in key functional areas such as administration, the front desk, housekeeping, and maintenance to ensure that all operations run smoothly and efficiently. * You will have complete responsibility for all hotel operations. * Help get hotel ready for opening day in [phone number]* Hire staff for opening day * Oversee sales and marketing initiatives * Recruit, train and support all associates and ensure optimal performance in accordance with established hotel brand standards * Compliance with Federal & Provincial Labor laws * Ongoing review of staff to ensure adherence to established policies and procedures * Establish and maintain open collaborative relationships with team members, partner General Managers, and owners * Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses * Oversight of Marketing, Front office, Guest services and community involvement. * Oversight of housekeeping and maintenance functions * Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout * Perform technical and administrative duties, including, but not limited to; Profit and Loss Statements, Analysis, Yield Management, Capital Planning and Payroll * Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed * Participate in revenue management calls, sales calls and owner meetings * Balance cost controls with exceptional customer service and associate satisfaction * Manage vendor relationships and negotiate service agreements * Strive to deliver a consistent guest experience * Ensure employees are motivated and also satisfied with their work * Manage the room rates daily * Control payroll cost within predetermined parameters * Oversee effective use of hotel resources and breakfast/guest supply inventory * Pass Quality Assurance evaluations Qualifications * 3+ years minimum as Hotel General Manager or equivalent hotel experience * Bachelor's degree or equivalent work experience * Excellent customer service * Knowledge of Hilton OnQ experience preferred * Pleasant, courteous, empathetic, fast acting, professional, friendly * Strong communication skills * Demonstrate organization and multi-tasking abilities * Able to work in a team environment * Familiar with common computer software programs * Ability to influence and achieve results in the areas of profitability and Revpar * Highly motivated individual with strong leadership skills * Ability to hire, train, coach, guide, reward and develop staff, with emphasis on continuous improvement in guest service quality * Detail oriented, passion for service. * Local area market experience a plus Job Types: Full-time, Permanent Pay: per year Schedule: * Holidays * Monday to Friday * On call * Weekend availability Work remotely: * No

Example 5

The Athabasca Hotel has been a historic landmark and meaningful gathering place for locals and visitors of Jasper National Park since [phone number]Located in the middle of town and locally known as the Atha-B. We at the Athabasca Hotel are always striving to ensure you receive all the modern amenities and still enjoy the nostalgic charm and old world flare that the Athabasca Hotel is known and recognized for. *Job Description *_(this is the Evening shift, not the Night shift)_*: * * Manage and monitor activities of all employees in all departments of the hotel, restaurant and lounge, making sure they adhere to the standards of excellence and to the guidelines set out in the hotel policies and procedures, coaching, training and guiding where needed. * Direct and oversee all hotel operations during the evening shift to ensure guest satisfaction and safety. * Maintain a professional and high-quality service oriented environment at all times, for all areas of the hotel. * Act as manager on duty for the hotel, restaurant and lounge in the absence of the Operations Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. * Manage the evening shift in all departments ensuring all employees perform the tasks assigned to them and coordinate all activities with other departments. * Ensure that the public areas are kept clean and tidy and all COVID-19 mandated protocols are adhered to. * Monitor and develop team member performance to all departments during the shift. * Ensure the accurate completion of the daily audits and cash outs. * Oversee preparation of daily summary reports. * Assist the Operations Manager with enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing. * Should Show Initiative, Problem Solving, Staff Training, Team Leadership. * Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication. * Be aware and able to enforce all fire-life-safety procedures. * Remain current in all updates with regards to new procedures and training, especially with COVID-19 protocols. * * Must have good communication skills * Must be bondable (securities and cash handling) *Education: * * Graduates bachelor degree and/or diploma in hotel or other related field would be an asset. * Computer Knowledge and experience in MS office programs. * Will need to have AGLC Smart certification (can be done online) *Experience: * * Previous hotel experience would be an asset, but will train the right candidate. * Previous Food and Beverage experience would be an asset. *Benefits: * * Full company benefits after 3 months probation * Subsidized *_Executive _*staff accommodations * Free meals on shift * Promo credits *Salary: * Salary is based on experience and industry standards. Job Types: Full-time, Permanent Salary: From $50,000.00 per year Benefits: * Dental care * Disability insurance * Discounted or free food * Extended health care * Life insurance * On-site parking * Vision care Schedule: * 8 hour shift * Holidays * Night shift * Overtime COVID-19 considerations: Currently, all staff are required to wear masks and all areas are regularly sanitized. Application question(s): * Must have good communication skills * Are you bondable? Security clearance is required. Experience: * hotel: 1 year (preferred) * Food and Beverage: 1 year (preferred) Language: * English (preferred) * SMART certifications (preferred) Work remotely: * No

Example 6

*HOTEL Overview* Seaside Hotel summons the supernatural style of snowcapped mountains, endless forests, and the Pacific Ocean that make up the Pacific Northwest. It's a unique, stylish place that guests can call home while they find adventure just minutes away, exploring the vast forests and endless seaside horizons of North Vancouver without ever putting the vibrant nightlife of Downtown Vancouver out of reach. Located just minutes from the Seabus terminal and Lonsdale Quay, Seaside with 71 rooms is at the heart of North Vancouver's newest, most vibrant neighbourhood, Lower Lonsdale. It brings amenities together with signature design guest rooms that evoke the exquisite beauty of the natural world. By bringing together ZGF, an architecture firm renowned for its focus on sustainable design, and Executive's in-house design team, Seaside brings the spirit of the outside indoors. Combined with our focus on excellent, refined guest experiences this makes Seaside a truly exceptional destination. Join our Team at Executives Hotels & Resorts and assist us in delivering memorable experiences. Our culture is unique and empowering with a guest-centric approach. Our colleagues enjoy our casual, yet professional environment, competitive compensation, excellent training and room to grow and advance their careers within Executive Hotels & Resorts Group. We would love to learn about your hospitality goals and aspirations! *JOB Description* The ideal candidate would ideally be living happily on the North Shore; have a minimum 5-year experience in hotel management with a focus on the Rooms Division, and strong knowledge of North Vancouver. Essential Duties and * Oversee Front Office; Housekeeping; Valet & Bell and Maintenance departments * Work closely with the Food & Beverage Team and Spa Team. * Ensure compliance with the company’s hotel policies, SOP’s and any applicable laws and regulations * Work closely with the Sales and Revenue teams to maximize room yield and revenue * Provide effective leadership to all employees * Participate and represent hotel at community events * Conduct client site inspections as required * Understand the importance of Guest Reviews on sites such as TripAdvisor, [website] & Google Reviews. * Must be able to work Tuesday to Saturday with one evening shift * Have experience with RoomKeyPMS * Handle guests’ complaints and ensure best practice service recovery procedures are delivered * Prepare reports as required Required Skills and Experience: * Minimum 5-year’s experience at a hotel management level, preferably in Rooms Division * Luxury hotel experience is an asset * Vancouver experience is preferred with North Vancouver experience an asset * Experience in financial management, financial reports & analysis * Ability to build trust and relationships with all levels of employees * Strong verbal and written communication skills * Exceptional leadership skills * The ideal candidate is currently a high-performing Front Office Manager, Director of Rooms or Rooms Division Manager at a leading Vancouver property Job Types: Full-time, Permanent Benefits: * Extended health care Schedule: * 8 hour shift * Day shift * Holidays * Night shift * Weekend availability Work remotely: * No

What does a Hotel Manager do?

Hotel Managers supervise staff members such as Porters, Valets, Cooks, and Cleaners. They train new employees, create employee schedules, and ensure that everyone follows their budget. They often communicate with subcontractors like laundry or cleaning services, and they negotiate with vendors to reduce expenses and increase profits. Hotel Managers also schedule regular maintenance and approve expenditures such as giving refunds or making repairs. Depending on the size of the hotel, they may help other employees when needed, helping guests check-in and telling people about events or attractions that they can enjoy in the area.

Hotel Manager skills and qualifications

Successful Hotel Managers can work with a wide variety of people and personalities. They’re professional and polite, and they can build strong relationships with employees and guests. Top skills and qualifications for Hotel Managers may include:

  • Outstanding customer service skills
  • Excellent written and verbal communication skills
  • Understanding of hotel pricing and billing
  • Basic math skills
  • Ability to keep track of a variety of small details

Hotel Manager experience requirements

Most Hotel Manager jobs require at least one or two years of hotel management experience. Candidates with additional experience in the hospitality industry as Concierges or Front Desk Agents are assets. Candidates with management experience in other hospitality sectors are also good candidates.

Hotel Manager education and training requirements

Most Hotel Manager jobs require a university degree. A degree in hotel management or a similar subject in an asset. On-the-job training is usually needed as well.

Hotel Manager salary expectations

According to Indeed Salaries, the average salary for a Hotel Manager in Canada is $50,861 per year. Individual pay levels depend on experience and education levels, the location, and the company.

Job description samples for similar positions

If a Hotel Manager isn’t exactly what your business is looking for, some job description samples that could satisfy your company’s needs include:

Ready to Hire? Build a Job Description

Hotel Manager job description FAQs

What is a typical day like for a Hotel Manager?

Hotels are open 24 hours per day so Hotel Managers can work at any time. However, Hotel General Managers usually work full-time during regular business hours. They may need to work overtime to prepare for large numbers of guests or take care of unexpected events. They spend most of their time in an office, but often check on the front desk and other parts of the hotel. They spend most of their time supervising employees and taking care of administrative tasks. They may attend meetings with District Managers and executives, and they usually wear business attire.

Who does a Hotel Manager report to?

A Hotel Manager usually reports to a District Manager or a Regional Manager. In smaller organizations, they often report to the owner. Hotel Managers often interact with Junior Managers and other staff in restaurants, spas, bars, and other facilities connected to the hotel, and they make sure that everyone can work together to take care of guests.

What makes a good Hotel Manager job description?

To write an appealing Hotel Manager job description, include an overview of the company and its culture, values, and history. Describe the hotel’s amenities, the location where the new Hotel Manager will be working, the number of employees they will supervise, and what the duties and responsibilities of the position will be. Include the experience, skill, and education levels required, and mention any benefits that come with the job, like free meals at the hotel restaurant. Many Hotel Manager job descriptions also discuss some attractions in the area that someone moving for a job might enjoy.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

No search results found