General Manager Job Description: Top Duties and Requirements

A General Manager, or a Supervisor, oversees day-to-day operations of a business to keep work organized and efficient. General Managers are the individuals that most employees report concerns or issues to, and they must address them. A General Manager may take on the duties of many other employees or departments, including roles as policymaker, budget director, operations coordinator, and customer service, to fill temporary gaps or assist the team. Every aspect of a business’s day-to-day operation is a concern of the general manager, and they must be familiar and competent in all aspects.

 

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General Manager duties and responsibilities

General Managers have numerous duties to complete every day. Here are the most important duties and responsibilities for a General Manager:

  • Overseeing daily operations of the business
  • Creating new strategies for growth and putting them into practice
  • Overseeing the budget and managing expenses
  • Training new staff and lower-level managers
  • Hiring and terminating employees
  • Evaluating productivity and performance and implementing strategies for improvement
  • Keeping reports of business and employee performance
  • Coordinating several teams and communicating with clients

 

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General Manager Job Description Examples:

 

Example 1

We're excited to offer this opportunity for the hospitality professional who is looking for that next step in their career. The AGM role promises a front row to everything that Celebrities has to offer, alongside a solid career development track within Western Canada's best entertainment and hospitality provider. *Position Overview: * As AGM, you act in the capacity of deputy to the General Manager (or their designate), ensuring all aspects of operations are undertaken to support a successful enterprise. Responsibilities include hiring and onboarding, ongoing training of staff and managers, short- and long-term planning in partnership with the GM, coordinating cost-effective and proactive maintenance as needed, product selection and purchase, inventory control, security best practice and customer service, with an emphasis on community support and growth. As a highly visible and influential member of the team, you are guided by and live our company values: Be Real, Have Fun, Own It, and Grow With Us. *Supervisory Responsibility: * Supervises location supervision and staff, oversight of contractors / vendors as appropriate *Essential Functions: * * Assists in training, monitoring, and providing feedback to all staff and supervisors; * Audits proactively across all aspects of operations to ensure best practice is being followed; * Ensures all staff maintain the highest industry service standard; * Effective staff management through quality communication, mentoring and training to undertake duties and comply with all policies and procedures in place; * Acts as key point of contact to resolve patrons’ complaints, escalating to / informing GM as appropriate; * Leads through fostering a respectful, supportive environment for staff and patrons * Is responsible for assisting in fiscal management of the venue, including but not limited to meeting all budgeted revenue and expense targets, continuous and prudent management of controllable costs; proactive communication regarding missed targets, ideally in advance for open, transparent discussion; supports General Manager and Division Operations Manager (or designate) to set annual and quarterly targets and budgets; * Takes responsibility for overall venue environment and experience, including all building and equipment auditing and maintenance; * Ensures all staff and contractors are compliant with statutory obligations under the Liquor Act, municipal bylaws, provincial and federal regulations and other legislation as applicable; * Ensures health & safety plan requirements, including specific fire & evacuation procedures, are met, communicated to staff, and audited regularly; * Maintains transparent, open and collaborative partnership with General Manager and Head Office team; * Designates an alternate to assume responsibilities in absentia; * From time to time, may be required to assume responsibility for special projects and initiatives as directed by This is Blueprint management. *Required Skills & Experience: * * Prior demonstrable experience at management level in a fast-paced live entertainment venue * Knowledge of appropriate statutory regulations and guiding principles including but not limited to Liquor Act, Occupational Health & Safety, Employment Standards, municipal bylaws governing live entertainment venues * Experience in cash handling, adherence to best practice accounting procedures * Proven ability to communicate effectively and resolve patron issues in a professional, consistent manner * Passion for customer service and working collaboratively to provide a first-class guest experience * Thrives in a dynamic, fast-paced, team-based environment * Drives for results by inspiring others * Able to provide consistent presence during operating hours (evenings and weekends) *Preferred Skills & Experience: * * Product knowledge appropriate to venue and client profile * Exposure or prior experience in event booking, production or talent acquisition * Interest in live music and entertainment appropriate to venue and client profile * Previous experience in collaborating with remote team members Our team reflects the community we serve. We encourage applications from everyone, and especially welcome interest from people with disabilities, those who identify as BIPOC, and members of the LGBTQ2S+ communities. Job Types: Full-time, Permanent Salary: From $34,000.00 per year Additional pay: * Tips Benefits: * Casual dress * Company events * Dental care * Employee assistance program * Extended health care * Flexible schedule * Life insurance * Paid time off * Store discount * Work from home Schedule: * 8 hour shift * Monday to Friday * Weekend availability COVID-19 considerations: Safety first! We operate under a robust COVID-19 Safety Plan. Experience: * serving or bartending: 3 years (preferred) * management: 1 year (preferred) * Serving It Right (required) Shift availability: * Night Shift (required) Work remotely: * No

Example 2

*About Pedal Pub* Pedal Pub is the original party bike! Up to fifteen people hop on a bike and pedal their way to three bars over the course of two hours. The combination of friends, exercise, drinks and the outdoors results in an incredible time, every time. We want you to help us bring the experience to Toronto! You will be our first hire, playing an extensive role in our spring 2022 launch, managing the day-to-day operations and growing the business. Your first task will be to work directly with the Co-Owners to prepare for the launch, with four bikes and two tour routes. We want you to be a partner with us – not just an employee! We are looking for someone who is committed and invested in the success of business. *What You’ll Do* You will be the point person at Pedal Pub, ensuring smooth operations, scheduling staff, hiring and training new employees, overseeing payroll, answering customer inquiries, organizing logistics, and generally giving our guests the best experience possible! Safety is a huge piece of Pedal Pub, so you will ensure that all safety measures are followed by staff, customers, and partners, and that bikes are maintained to the proper safety standards. We’ll need your help to make sure that things are running smoothly with our partner bars, and to help support those relationships throughout the season. We want to make sure our partners are happy! Lastly, since this is a new role and a new business, we’ll need your help handling other tasks as they come up. *What We’re Looking For* You have an entrepreneurial spirit, are resourceful and take initiative. You aren’t shy when it comes to managing a team and working with our partners and customers. You are energetic, outgoing, and ready to help tackle the challenges of launching a new business. Although not necessary, hospitality, operations, or logistics experience is an added benefit, as is management or supervisory experience. You will need a G license and a clean driving record. *When You’ll Start* March 1, 2022 (flexible) *What Your Schedule Looks Like* This is a full-time position. However, as this is a seasonal business, you will have time off when the business shuts down for the season. 1. Tour Season - April 1 to October 31 - evenings, weekends, and holidays 2. Off-Season - November to April - ample time off but will be needed as necessary for planning, training, etc. Must be available to travel to Calgary March 9-13 for training (pending Covid restrictions). Job Types: Full-time, Permanent Salary: $70,000.00 per year Benefits: * Casual dress * Paid time off * Work from home Schedule: * 10 hour shift COVID-19 considerations: All customers and employees will be required to follow Covid-19 protocol as well as vaccination requirements. * Driving Licence (required) Expected start date: 2022-03-01

Example 3

*Role and Responsibilities* Establish a branch targets and strategies for both monthly and annual growth Develop financial growth plans and report on performance against plan Achieve P&L success measured by improvements in revenue, margin, cost efficiencies, profitability, employee production Establish both annual and monthly sales objectives in coordination with the Brokerage and Asset business plans Establish both market and target customer strategies Collaborate and cross sell with other divisions Ensure Branch objectives are accomplished in a timely and cost-effective manner Analyze and evaluate the effectiveness of sales, methods, costs, and results Leads, Coached and hires team members Leads the operational, sales and customer support functions of the business Execute compensation plans for personnel including salary structures, commission plans, contests, and bonus plans *WHAT YOU DO ON A Typical DAY* Interview and train new employees in customer sales roles; conduct employee reviews, and set goals Act as a liaison between the sales branch and carrier procurement center; work cross-functionally to review pricing, market penetration, and service KPIs Drive both revenue and margin growth across multiple verticals and modes; develop and maintain best business practices Assist in submitting timely customer bid packages and RFPs Develop sales pipelines and strategies Review sales activity KPIs including revenue, margin, load count, call logs, and CRM adherence; manage day-to-day operations with KPI metrics Review customer metrics in real time Achieve your sales targets and develop new business through effective selling of brokerage services to new and existing customers Negotiate with customers to secure profitable rates and client satisfaction; collaborate with team members to secure the terms of sale (negotiating rates, identifying carriers and specialized equipment, etc.) Grow and maintain relationships with current customers to uncover new opportunities Maintain a strong understanding of the industry including rates, carriers, load capacities, and equipment *Qualifications and Education Requirements* Minimum of 5 years Supervisory/ Management experience working in a Logistics/ Pricing role within a freight brokerage environment. This experience should preferably include the markets of domestic Canadian, intra US and cross boarder traffic. You should have a history of pricing and negotiating in terms of both truckload and LTL Proficiency in Microsoft Office; ability to quickly learn and achieve proficiency in new software applications Availability to travel Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience Proven leadership and collaboration skills with the ability to effectively supervise, coach, and influence employees Confidence to take calculated risks, make strategic, results-oriented decisions, and accept responsibility for the results (positive or negative) Ability to develop insightful, value-added, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations Note: The above description is intended as an indication of responsibilities and is not necessarily inclusive of all position details. Management reserves the right to modify this job description. * ****** *Will pay signing bonus after successfully completing 3 month Job Type: Full-time Additional pay: * Bonus pay Benefits: * Dental care * Disability insurance * Extended health care * Life insurance * Vision care Schedule: * 8 hour shift Experience: * Supervisory/ Management: 5 years (preferred) Work remotely: * No

Example 4

Do you have ambition and drive? Are you looking to lead, support, and involve yourself with a high-energy, devoted team? Do you have a passion for people and want to create a ‘wow’ experience for your guests and your team? Most importantly, are you looking for a chance to grow and develop with a company that has your back? If you answered yes to any of these questions, you should definitely keep reading to learn more about this exciting opportunity! As a *General Manager*, you will be responsible for many different aspects of what makes The Canadian Brewhouse the ‘Place People Want to Be.’ *Some of the benefits of working with us: * * Competitive and proven performance-based salary, bonus structure, and promotional tab * A company Health Spend Account after 3 months * In-house discounts – bring your family and friends, show off your workplace! * Advancement opportunities are endless with the right attitude and passion - our CEO started out as a dishwasher! * Working with a team of like-minded individuals who have your interests at heart. Our team is our family - We Are Brew Crew *Here's what you’ll get to do!* *Be a Leader: * * Oversee all departmental managers and hourly employees including their roles/responsibilities – be a mentor, a coach, and a leader! * Run weekly manager meetings and ensure communication from all levels * Regularly communicate feedback and recognition to your team! * Facilitate onboarding, orientation, and training for new employees and managers * Embrace The Canadian Brewhouse values and culture *Run a Business: * * Ensure the interior and exterior of the building is kept to the highest standard – our house is your house! * Complete payroll, place orders, create schedules, track fundraisers, and other weekly office duties * Review and maintain safety, sanitation and food-safe practices * Plan, organize and facilitate in-house and outside events – ie. Crib night, 40oz steak night, fundraisers, etc. * Predict and analyze industry trends, budgets, purchasing, and labour * Expand your knowledge by learning Brewhouse procedures - including food, drinks, policies, training programs, values, processes, the list goes on! *What we’re looking for: * * A Passion for People and relationship building * 2-4 years of business management experience in a high-volume, fast-paced environment * Hospitality or Food and Beverage industry experience is considered an asset * Proven strategic problem-solving skills * In-depth knowledge of financial tools – ie. P&L, COGs, Inventory, etc. * Strong ability to communicate effectively * Personal organization and time management skills Welcome to The Canadian Brewhouse Canada's fastest-growing independent restaurant group! We are proud of being the only Canadian-themed sports bar in town, and we know that without our incredible teams we wouldn't be a fraction of where we are today. Our teams live and breathe our Core Values; these are 6 key principles that influence all of our decisions as an organization. * Take Care of Each Other and Yourself * Think Like a Customer * Support Your Community * Hurry, Don’t Rush * Embrace Innovation * Be Persistent When not at work, you may catch us out in the community volunteering, raising funds for The Canadian Mental Health Association or the local Children's Hospital, or having a couple of drinks with friends. The Brew Crew is a team of devoted, compassionate, and ambitious individuals that are hungry for what the future holds. We believe it's our duty to provide all of our employees with a safe, fun-filled work environment with endless advancement opportunities. *Join the best team in Canada, today!* Job Types: Full-time, Permanent Salary: From $70,000.00 per year Additional pay: * Bonus pay Benefits: * Dental care * Discounted or free food * Extended health care * Store discount * Vision care Schedule: * Holidays * Monday to Friday * Weekend availability Experience: * Business Management: 2 years (preferred) * Hospitality or Food and Beverage: 1 year (preferred)

Example 5

Assistant General Manager Description *Company Description* Benemax Health and Wellness is Canada’s first line of Unapologetically Plant-Based supplements. All our products are fast-acting, effective and accessible to people of all dietary preferences, beliefs and lifestyles and plant one tree with every bottle sold. Founded in 2019, we are proud to be family owned and consider our team members to be part of the family. Our founding values of inclusivity and sustainability are the chief cornerstone of our operations today. In the creation of quality plant-based supplements we stand at the forefront of our industry and welcome all Canadians to live a healthy and more plant-based lifestyle. *Job Description* Benemax Health & Wellness seeking an experienced Assistant General Manager to oversee our high-volume sales team and warehouse location in Toronto. You will be responsible for the support and generation of key business plans, managing the sales team and pushing the company as a whole to achieve established standards, sales and profit objectives as well as customer satisfaction. Applicants for this position must be willing to work in-person at our 1936 McCowan Road Location The Assistant General Manager must also:
  • Ensure that all expectations of our customer base are met
  • Communicate effectively and clearly to key management officials
  • Maintaining effective vendor relationships and support the sales staff As Assistant General Manager for Pilot Flying J, you assist in building, coaching, managing and developing teams from a corporate position. This will include the design of key marketing initiatives, social media support and providing clear direction to our in-house staff for all daily operations. Additional responsibilities include:
  • Advising on all new product formulations
  • Creation new NPN listings and formulas
  • Managing all Digital and Print Marketing materials for the Benemax Health & Wellness brand
  • Writing branded content for o In-store trainings o New Staff Training
  • Assisting QA/QC staff in dealing with: o MDEL listings o NPN submissions o Halal Certification etc…
  • Consulting with all digital and marketing associates to ensure the best results of the brand
  • Assisting in the management of in-house accounts
  • Other duties as assigned by General Manager to promote the furtherance of the brand. *Qualifications* As Assistant General Manager, we expect an excellent communicator with integrity and accountability at the managerial level with great team leadership skills. Additional requirements of the Retail General Manager include:
  • Minimum 2-3 years of experience in the natural health product or manufacturing field with responsibility
  • Previous management proficiency within the context of a team of professionals
  • Ability to create and maintain a customer focused culture
  • Experience (2+ years) with Natural Health Products (NHP) and Medical Devices (MDEL) products
  • Bilingual French/English is an asset Salary: $55,000 base with compensation based on experience Annual Bonus and raises Additional Information
  • Bi-Weekly Pay
  • Extended Health Care Benefits (for Full Time Employees)
  • Extensive Training Program Application deadline: 2022-01-31 Expected start date: 2022-02-07 Job Types: Full-time, Permanent, Fixed term contract Salary: $55,000.00 per year Additional pay: * Bonus pay Benefits: * Casual dress * Extended health care Schedule: * 8 hour shift COVID-19 considerations: All employees must be fully vaccinated and wear mask at all times (except lunch time) Experience: * Natural Health Products (NHP): 2 years (preferred) * Medical Devices (MDEL) products: 1 year (preferred) Work remotely: * No
  • What does a General Manager do?

    A General Manager oversees the operations of a business by managing a team of workers from one or more departments. They also oversee how different departments and teams within the company work together, along with the relationships between teams and the business’s customers and clients. The General Manager will have to interact with customers or clients directly as well. Along with these responsibilities, the General Manager ensures that the business is running as efficiently, profitably, and productively as possible.

     

    General Manager skills and qualifications

    Quite a few skills are necessary for a General Manager to be effective. Here are the skills and qualifications you’ll want to look for:

    • Managerial skills and leadership skills
    • Problem-solving and critical-thinking skills
    • Strategic business planning
    • Social and intrapersonal skills
    • Data analysis skills
    • The ability to work in a fast-paced environment
    • ServSafe practices, in some cases
    • Ability to train and coach other employees effectively

     

    General Manager experience requirements

    General Managers are typically required to have extensive experience in managerial positions. They not only need at least five years’ experience in a role managing employees, but they’ll also need to be intimately familiar with the specifics of the industry to ensure they have a frame of reference for ideal operations. In many cases, General Managers are promoted from within to ensure that the candidates already have knowledge of the industry and the company, but it’s common for companies to seek an outside hire with demonstrated managerial and leadership success.

     

    General Manager education and training requirements

    A General Manager needs to have a wide range of expertise, and that typically comes from extensive education and on-the-job experience. Many positions prefer candidates to have a master’s in Business Administration, though some positions prefer candidates with a combination of education and on-the-job experience. At minimum, General Managers should have previous experience in managerial or supervisory positions.

     

    Account Executive salary expectations

    According to Indeed Salaries, the average salary for a General Manager is $58,179 per year. That’s just an average salary, so keep in mind that it can vary based on experience, location, and company.

     

    Job description samples for similar positions

    General Manager may not be the exact position you’re looking for. If that’s the case, be sure to check out these similar job descriptions.

     

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    General Manager job description FAQs

     

    How do General Manager duties vary across industries?

    While the General Manager duties mentioned above are pretty standard across all industries, there are some important differences depending on the business. For example, a General Manager will always need to work quickly, but if the position is for a General Manager of a restaurant, being comfortable in a fast-paced environment is a necessity. General Managers should also have some background in the industry or a similar to acquire specialised knowledge.

     

    Are there different titles for General Managers?

    General Managers may not always be referred to by that title. For example, a General Manager of a restaurant is simply called a General Manager, but a General Manager of a bank is a Branch Manager. A General Manager for an advertising agency may be called a Brand Manager. It all depends on what the business does, but the overall management responsibilities of the position are similar.

     

    job description for a General Manager?

    General Managers must balance many tasks and responsibilities, so it’s important to find the right candidate. When writing a job description, include a general overview of the industry and the job duties and responsibilities. In the skills and education sections, you can include greater detail about the job responsibilities, including any unique or unusual responsibilities, and the required education. Be sure to stay clear and concise in your description, but include all the pertinent information for a candidate to decide if the company is the right fit.

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    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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