Director of Operations Job Description: Top Duties and Qualifications

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Director of Operations job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimize your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialized, consider including the specialization in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

  • Director of Operations
  • Senior Operations Director
  • Vice President of Operations
  • Operations Director
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Director of Operations Job Description Examples:


Example 1

The Sr Director of Cloud Operations is responsible for defining and leading the strategic evolution of operating OneSpan SaaS services at scale for a portfolio of high growth SaaS products spanning risk-based authentication, mobile application security, digital identity verification and e-signatures. This is a leadership position with an opportunity to make a high impact on company-wide objectives and outcomes, by leading a team of skilled cloud analysts, cloud service engineers in the development of operational best practices, ongoing improvements to processes while fostering a culture of continuous improvement and accountability. This position will report to the CTO. What will you do? Operational oversight & accountability of all cloud services Ensure the deployment of operational processes that support Operations Excellence principles at scale. Drive key process improvements for managing the cloud environment, and collaborate with Sales, Product, R&D, Security and Support to ensure security, compliance, availability, reliability and scalability of OneSpan SaaS solutions Support the on-call team around the clock in responding to cloud incidents Oversee the currency of all cloud services, participating in upgrade planning and change control Develop tools and processes to manage the health of cloud services Monitor and test system performance and provide performance statistics and reports Scale the operations to exceed cost targets Problem Solving Develop and participate in operations, release management, incident management, problem management, configuration management and change management processes for all cloud services. Most operational problems related to cloud services will be escalated from Service Desk to the Operations team. The Sr Director is engaged in all major incidents, ensuring appropriate resources are brought in to address these issues. Business Continuity & Disaster Recovery Ensure advice and guidance is aligned with OneSpan' s security and business continuity policies Develop disaster recovery test plans for cloud services as required, direct and participate in exercises Support our risk management activities by working closely with our risk officers to: identify, monitor, and report key operational controls and act on remediation, participate in the analysis, assessment and management of risk items as required, and comply with all associated Operational Risk policies, guidelines and frameworks Maintain Documentation and Reporting Ensuring all relevant services have well documented and regularly updated policy, procedure, and architectural documents. Create Objectives & Key Results in order to quantify capacity, scalability, and availability of its cloud services. Team Leadership and Relationship Management Provide ongoing leadership and development to a diverse global team by demonstrating a strong ability to lead through example and mentoring Develop and maintain strong working relationships with cloud service providers and vendors to influence product direction in support of OneSpan Inc's strategic direction What do you need to succeed? You have a proven track record of and passion for successfully leading cloud operations of commercial enterprise SaaS/PaaS/IaaS products over several years You demonstrate leadership and exercise a positive influence on the teams with which you collaborate You have demonstrable in-depth experience leading cloud services operations on one of the three leading public cloud providers AWS, Azure and GCP You have demonstrable business acumen in and proclivity for driving SaaS operations at scale with a proclivity to optimize cost by owning and managing a cost center You have demonstrable experience in personally guiding the team on all aspects of incident resolution and problem management, including operational troubleshooting to facilitate restoration of service and root cause identification You self-evaluate and are continually searching for ways to improve yourself. You thrive in adapting to a constantly evolving environment with your stream of new ideas You are passionate about delivering premiere 24x7 enterprise-grade cloud services with experience of managing 24x7 third-party operations partners You have worked on production environment compliance, certifications, and audits including security You are able to work effectively across teams within OneSpan and with partners to &;make it About Us: We offer YOU the opportunity to protect the world from digital fraud. You hold significant responsibility and accountability; your work makes an impact. We move quickly to stay on top of the latest technology and industry trends which inform and help your work. If you want to join a team that helps organizations secure their digital transformation, we want to you! ​ We know it takes people with a diversity of perspectives, ideas and culture to make our company succeed We are committed to building a community of belonging and meaningful connections. We believe that hiring the best talent, will lead to the creation of better products and services.​ #LI-JD1 #LI-Remote

Example 2

*Skeetchestn Indian BAND* *JOB Opportunity: **Assistant Director Operations/Human Resources* Skeetchestn Indian Band is seeking a highly organized and an excellent communicator to assist the Director of Operations with coordination of Band operations and reporting. The incumbent is also responsible for the Human Resources aspect of Band operations, which includes hiring, assisting managers with performance reviews and disciplinary process. The Assistant Director of Operations is fundamental in the areas of policy development, planning strategies, proposal writing, grant applications and other various projects as required by the Director of Operations. The Assistant Director of Operations also helps maintain effective communication with all staff, community members and outside organizations. The incumbent must have the skills to apply, coordinate, and report to funding agencies. *Qualifications**: * * Knowledge and understanding of First Nations communities, culture and issues are essential; * Some post-secondary education, preferably related to human resources and/or administration; * Ability to work with minimal supervision; * Prior experience in delivering First Nations programs or services; * Prior experience in staff supervision; * Excellent interpersonal, written and internet communication skills; * Good office management skills; * Conflict resolution skills; * Knowledge of Labour Laws, Human Rights, Worker compensation, and Occupational Health and Safety; * Must be able to submit a clean criminal record check. * * Management of Human Resources functions within Skeetchestn Band; * Develops and implements Band policies and Community bylaws; * Submit funding applications for various projects and programs; * Report to funding agencies and HR Portals as requested and on time; * Report to Council upon request * Report HR Data to Statistic Canada as requested; * Assist the Director of Operations with daily operations monitoring and evaluation; * Employee recruitment, probation, orientation, training, development and dismissal process; * Assists managers with employee issues; * Create Succession planning guidelines and implementation * WorksafeBC filing and reporting; * Co-chair of Joint Occupational Health and Safety committee; * Conducting Staff meetings and Staff events * Maintain organized filing systems; clerical and electronic *Length of Employment & Wage Range: * This is a full-time position with pension and insurance coverage after a 3 month probationary period. Wage grid following AFOA BC and will be based on experience. *How to Apply: *Forward your resume and cover letter to: Director of Operations. PO Box 178, Savona, BC V0K 2JO Fax: 250-373-[phone deadline: Applications will be reviewed on a rolling basis.* Thank you for your interest, however *only those candidates selected for an interview will be contacted.* Job Types: Full-time, Permanent Benefits: * Company pension * Extended health care Schedule: * 8 hour shift * Monday to Friday Education: * Secondary School (preferred) Experience: * Administration: 1 year (preferred) * Human Resources: 1 year (preferred)

Example 3

Maxx North America Services, one of Alberta’s most progressive and innovative oilfield service companies, is looking to hire a motivated, capable, and dynamic Director of Operations to work with our expanding divisions. Reporting to the VP of Operations, the ideal candidate will have a background in oil, gas, and industrial management. The successful candidate will become a key contributor to the ongoing growth of the organization. This position requires previous corporate and operations management experience and a proven record for effective team management and results-driven leadership. *Responsibilities: * * Design, develop, and implement a progressive and strategic road map that will help the organization move to increasing levels of growth and capacity. * In conjunction with VP of Operations, create and execute short and long-term plans that address and resolve actual and potential challenges that may impede growth and sustainability. * Lead and collaborate with Division Managers to estimate and execute projects across western Canada. * Accountable for the health and safety of all Maxx staff and subcontractors. * Aggressively manage cost reduction strategies for company operations including recognising opportunities for streamlining processes and consolidation of costs. * Lead project execution and coordination efforts between Maxx North America Services and its clients to drive company results, including determining current states of operation, preparing company strategic plans, budgets, and timetables for new and ongoing work activities. * Negotiate or approve contracts and agreements with external suppliers and distributors, federal or provincial agencies, or other organizational entities. * Accountable for the quality of product and services provided by Maxx to every client. * Promote a positive, respectful, and professional workplace for all employees. * Provide feedback, advice, and support as needed to the Management Team to ensure all Managers and Supervisors have the tools needed to address any barriers for an optimal work environment. * Attend and actively participate in management meetings, offering insights, and recommendations on policies, hiring, client relations, new business opportunities and other topics that influence the overall quality of the business. * Consistently demonstrate ability to successfully move into problem-solving mode whenever challenges or concerns arise. * Preparation of tender documents to meet proposal submission deadline requirements. * Define operational strategic objectives, risks, assumptions, staffing levels, roles and responsibilities, milestones, and deliverables. * Lead cost/benefit analyses and margin estimations to determine project success parameters. * Represent Maxx Operations leadership at job site meetings with field staff and client * Review tender documents, estimates and preparation of proposals. * Supervise, direct, coach, train and mentor direct and indirect reports. * Participate in sales meetings and client meetings. *Skills and Experience: * * The ideal candidate will have management experience and have demonstrated ability to make operations more cost efficient, productive, and resilient. * 5+ years as senior operations leader, with prior exposure to Oil and Gas, Manufacturing, or Transportation industries. * 5 years minimum of experience in a project management role. * Strong working knowledge of finance, financial modeling, and job costing. * Strong proactive managerial skills and a demonstrable history of good employee relations in leadership positions. * Excellent interpersonal and communication skills including written and oral presentation skills and experience with conflict resolution. * PMP designation or similar certification – preferred but not required. * Experience in reading and interpreting contract requirements. * Positive attitude is a MUST. Maxx North America Services is fast-growing, privately held, owner-operated Canadian corporation offering competitive wages and benefits, a friendly team atmosphere, and a family-based company culture. Maxx operates four core divisions: Pipeline Maintenance, Pipeline Integrity, Pipeline and Water Management. If you feel this position is something you would be interested in exploring further, please submit your resume to this posting. Only those candidates selected for an interview will be contacted. Job Types: Full-time, Permanent Additional pay: * Bonus pay Benefits: * Casual dress * Dental care * Disability insurance * Extended health care * Life insurance * On-site parking * Vision care Schedule: * Monday to Friday COVID-19 considerations: Maxx North America has implemented a COVID-19 Vaccination Policy. The policy applies to all employees, including new hires. Should your application be successful, you will be asked to provide proof of vaccination no later than your start date. Education: * Bachelor's Degree (preferred) Work remotely: * No

Director of Operations job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of a Director of Operations job summary

Our growing manufacturing firm is seeking an experienced Director of Operations who can collaborate with departmental managers to create budgets and develop business plans. The Director of Operations will also be responsible for helping to update and develop corporate policy. The ideal candidate for this position possesses proven leadership skills, as well as a strong ability to problem solve and make sound decisions that encourage corporate growth.

Director of Operations responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to.

  • Improve the business processes for each department through analysis and collaboration
  • Get involved in long-term business planning at the managerial and executive level
  • Collaborate with department management to develop financial plans
  • Analyze the performance of support functions for departments such as human resources and make recommendations for improvement
  • Work with project managers to develop budgets for special programs
  • Act as responsible individual for the approval of significant corporate expense checks

Director of Operations qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

  • Bachelor’s Degree in Business Administration or related field (MBA preferred)
  • 10+ years’ experience in a leadership role
  • 5+ years’ experience in the manufacturing sector
  • Strong verbal and written communication abilities
  • Effective decision making skills
  • Experience with developing budgets and writing business plans
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Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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