Customer Service Assistant

SCOPE: The Customer Service Assistant provides customer service, administrative support to our sales team and office.

KEY Responsibilities:

Customer Service (general public) :

� Oversee reception and showroom area, greeting visitors and staff

� Answer all customer inquiry phone calls and emails about products and warranties

� Perform office administration duties such as ordering supplies

Sales & Marketing Support:

� Communicate with US and Canada Sales Reps and customers through email/phone and handle any questions or concerns in timely manner.

� Make and edit catalogue sheets with new pricing and product information for particular internal clients.

� Prepare presentations for meetings and create and maintain filing systems for each client and sales rep.

� Send product samples to clients on behalf of sales reps.

� Provide inventory and sales reports regularly to sales team.

� Provide any administrative and customer service support needed to sales rep and clients directly.

Administrative Support:

� Coordinate calendar and scheduling for meetings and travel.

� Act as point of contact between sales reps/clients and the General Manager.

� Monitoring, responding to and forwarding emails daily.

� Drafting, formatting, proof reading written communications, reports, presentations, spreadsheets, price es, catalogue sheets.

� File and retrieve documents, records, reports.

� Send documentation, samples, etc. to appropriate addresses

� Handles daily mail and distributes the same to respective personnel.

� Handles other administrative tasks as directed by management.

Skills:

- Proficient in Microsoft Office Applications, inclusive of Excel, Word and Outlook

- Marketing instinct and creative energy is an asset.

- Detail oriented with the ability to work collaboratively to achieve results.

- Strong interpersonal, communication, multi-tasking, time management and organizational skills.

- Excellent interpersonal skills, ability to work with people at all levels within the organization

- Professional demeanor and excellent customer service skills

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Benefits:

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On-site parking
Schedule:

8 hour shift

Day shift

Monday to Friday



Experience:

Microsoft Word: 2 years (preferred)

Microsoft Powerpoint: 2 years (preferred)

Microsoft Excel: 2 years Location: In person

Job Description

Universal TV Service Centre is seeking a full-time Customer Service Representative to join our team. This position will be responsible for providing support to our customers by responding to customer inquiries, resolving customer complaints and ensuring customer satisfaction.

The Customer Service Representative will have a high level of customer service skills and should be comfortable working with a high volume of calls. The position requires a high level of attention to detail, organizational skills, and the ability to follow up on matters.

The position will be based out of our Surrey, BC office.

Benefits

We offer a competitive compensation package including medical, dental, vision, life insurance, 401(k) with company match, paid vacation, and paid holidays. We also offer an employee discount on our products!

Duties & Responsibilities

Answer incoming calls from customers seeking information about our products or services.

Identify and assess customers� needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information by using the right methods tools.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents in a proper manner.

Follow communication procedures, guidelines and policies established by the company and or field personnel.

Take the extra mile to engage customers!

Job Type: Full-time

Flexible Language Requirement:

French not required
Schedule:

Monday to Friday
Supplemental pay types:

Bonus pay

Overtime pay



Education:

Secondary School (preferred)

Experience:

Call center: 1 year (preferred)

Customer service: 1 year (preferred)

Shift availability:

Day Shift (preferred)

Ability to Commute:

Surrey, BC V3S 6J9 (preferred)

Ability to Relocate:

Surrey, BC V3S 6J9: Relocate before starting work Location: In person

P/T Administrative /Customer Service Assistant [Remote]

Are you looking to work with a company that is making a positive impact each and every day? Would you be inspired to wake up knowing you were affecting people and the environment in real-time? At The Good Tee we believe that it is our duty to be a positive example of responsibly made fashion basics. We do that by manufacturing sustainable fashion basics made from certified Fairtrade organic cotton and selling them to a growing audience of socially responsible companies and consumers. Our company is growing by leaps and bounds, and we need to build our team. Could that be you?

No one day looks the same at The Good Tee! Therefore you are someone with strong critical thinking skills and the ability to multitask. You will enjoy working under pressure during some parts of your week, and then having a moment to pause and connect with the founder who you will work directly with to fulfill warehouse to process orders, as well as assisting our wholesale accounts to help maximize sales opportunities. Mostly we are looking for a highly organized human, who enjoys administration, and is tech-savvy. We will need you to�..

Here�s what a typical week could entail:

Ensure all orders are processed with our warehouse and in a timely manner
Assist customer orders/exchanges/returns
Answering emails and managing customer queries and chat
Resolve any issues with processing orders
Manage wholesale setup of accounts & follow-ups and process orders using CRM
Manage/update inventory Shopify (all orders not processed through Shopify and/or Shopify exchanges returns)
Managing Shopify
Updating standard operating procedures
Sales and lead generation
Assist with new partnerships and collaborations to drive sales
Work with our software Shopify, must have experience
Klaviyo, Asana, Slack, QuickBooks and canva an asset (we�ll train you too)

What We are Looking For:

Strong Critical thinking skills and ability to multitask

Able to work under pressure

Expert organizational and administrative skills

Tech savvy & Strong computer skills

Excellent problem solving skills

Ability to work in a fast paced environment and ability to mulit-task

Excellent writing and communication skills, experience with sales copy an asset

Ability to learn quickly with high attention to detail

Self-starter passionate about learning

Experience with shopify, klaviyo, quickbooks and canva an asset

People person that enjoys building relationships and has an entrepreneurial drive

Passionate about sustainability and making a positive impact

Yes, you will wear many goodhats! If that excites you, please do the following:

1. Download form, complete this Job Application here and email it along with below.
2. Send us your resume and coverletter
3. Only candidates that submit above will be contacted.

Once we�ve reviewed all, we�ll be in touch. Must be based in Toronto,Canada & available to work part-time.

Job Type: Part-time

Salary: $17.00-$19.00 per hour

Flexible Language Requirement:

French not required
Schedule:

Day shift
Supplemental pay types:

Commission pay

Ability to commute/relocate:

North York, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

Have you filled out the job application and sent it along with your resume/cover letter? Only candidates that submit all documents will be contacted.

Are you based in Toronto Canada and able to work part-time?

Education:

Secondary School (preferred)

Experience:

Administrative: 2 years Location: Hybrid remote in North York, ON

About us

The UPS Store 382 is a small business in Cloverdale, BC V3S 1K4. We are supportive and social.

Our work environment includes:

Regular social events

Casual work attire

Company description

The UPS Store Canada for printing, shipping, mailbox rentals and small business needs.

Job description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing shipping and packing duties and more.

Responsibilities:

Handle customer inquiries and complaints

Record all transactions in the sales system and efficiently manage all monetary transactions

Determine the shipping price using the appropriate software

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Pack items delivered for shipment according to the procedures

Offer a professional appearance at all times

Respond to any communications from emails or websites

Follow up and assist clients in claim requests

Sort mail and packages

Perform any other reasonable duties requested by the employer

Qualifications:

Previous experience in customer service, sales, or other related fields

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skills

Knowledge of accounting, marketing and human resources

Skills in graphic design a asset

Printing knowledge an asset

Job Types: Part-time, Temporary, Monday-Friday only

Salary: $15.20-$18.20 per hour depending on skills

COVID-19 considerations:
All customers and employees are required to wear a mask and sanitation procedures are in place.

Job Types: Part-time, Permanent

Salary: $15.65-$18.65 per hour

Additional pay:

Bonus pay
Benefits:

Discounted or free food

Flexible schedule

On-site parking

Store discount
Schedule:

Monday to Friday

COVID-19 considerations:
All current COVID-19 safety rules in place.

Ability to commute/relocate:

Cloverdale, BC V3S 1K4: reliably commute or plan to relocate before starting work (preferred)

Education:

Secondary School service: 1 year (preferred)

Position Summary

This position functions as the customer�s primary point of contact and takes ownership of order processing, addresses service issues and handles reporting. Provides administrative support to Hamilton Operation.

Essential Job Functions

Customer Service

- Provides single point of contact to customer for order processing for all modes of transportation, land, marine and pipeline; handles paperwork involved; updates appropriate systems and databases
- Handles order processing for product
- Provide and update information for terminal planning process
- Handles quality documentation, research and reporting for any non-compliance issues
- Schedules railcars and trucks as necessary
- Performs simple inventory functions; monitors inventory levels; send reports
- Prepares special reports as requested; handles special projects requested by customer
- Maintains and files completed orders; verifies and acts upon deviations for completed orders; performs basic research; reports on findings; generates order correction requests
- Monitors truck shipments; acts on deviations including late arrivals or those that do not arrive
- Maintains customer rail car fleets used for product movement in or out of Company facilities
- Trains regularly on all concerning guidelines, regulations and requirements (customs, environment, etc.)
- Participates in the daily Operations meeting as requested
- Attends meetings with customers
- Participates in improvement projects
- Maintains internal and external reports; monitors accuracy
- Generates billing for overtime charges on tank truck and tank car storage
- Maintains sales database/order database system; creates order templates
- Trains new Customer Service Representatives as requested
- Functions as a team member with other Customer Service Representatives
- Performs other duties assigned by management that fall within the generally expected scope of this position

Dispatching

- Manages servicing of customer trucks ; coordinates between Customer Service and operations
- Screens trucks in accordance with regulations and requirements ; keeps daily log
- Contacts carriers ; verifies drivers' authorizations, licenses, employment, government documents and registrations, etc. ; records all drivers entering property in appropriate log
- Calculates trailer load according to customer order ; sends appropriate calculations to loading stations ; issues work instructions to drivers
- Dispatches trucks based on schedule ; ensures schedules trucks are loaded on schedule
- Investigates delays in loading /unloading of trucks ; notifies Customer Service ; completes non-conformance report.
- Prepares shipping documentation for drivers ; ensures accuracy of information ; notifies Customer Service of any discrepancies before truck leaves terminal
- Posts arrival and departure information in sales database

Administration

- Creates and maintain files as required
- Maintains office equipment ; keeps files and databases on equipment ; completes requisitions for new equipment as necessary ; schedules equipment repairs ; acts as contact person for office equipment needs /repairs
- Handles all general office work including, but not limited to, copying, filing, faxing, administrative assistance, etc. ; handles conference room reservations
- Places orders for supplies ; processes invoices from supply vendors
- Assists with monthly, quarterly, and annual reporting ; maintains records and documentation for assigned departments
- Assists with local event planning
- Participates in special projects and initiatives as assigned
- Assists as required with preparation of Budget
- Understands and follows applicable government guidelines and requirements ; expedites important papers to appropriate parties ; stays current on regulations that affect work
- Opens, date stamps, and distributes mail ; delivers faxes ; handles incoming and outgoing certified mail
- Schedules and coordinates travel arrangements as requested
- Performs other duties assigned by management that fall within the generally expected scope of this position

Safety

Abides by all safety procedures and practices applicable to location and position; participates in appropriate safety training; demonstrates commitment and support of SH&E principles and values; champions safety as necessary

Experience Requirement, skills and key competences

- Minimum of 2-4 years of experience in customer service and general office work at industrial plants ; accounting or administrative background helpful ;

- Excellent English communications skills including ability to read, write and speak fluently ; ability to communicate with transportation workers and co-workers ; ability to read and apply strapping tables

- Solid computer skills including Microsoft Office Suite, various email and internet programs and applications, financial software programs (desirable), sales /order database systems, billing systems, customer�s systems as applicable

Education Requirement

High School Diploma

College courses in Business, Finance, or related field helpful.

Other Requirements

Live close to the terminal (Hamilton)
Double vaccination required (Mandatory)

Job Types: Full-time, Permanent

Salary: $22.00-$24.00 per hour

Additional pay:

Bonus pay

Overtime pay
Benefits:

Company pension

Dental care

Disability insurance

Extended health care

Life insurance

On-site parking

Paid time off

RRSP match
Schedule:

8 hour

The RA Centre is looking for three service oriented and energetic individuals to join our summer program team. This position is a blend of client facing service interactions with back office administrative functions and provides support to both the Member/Club Services and Summer Camp divisions. Each position is for a term of 10 weeks under the Canada Summer Jobs program. There is the possibility of a potential extension into a part-time position. Under the CSJ program individuals must be between 15 and 30 years of age at start of employment.

The RA Centre is looking for candidates who are able to work one of the following shifts. These are fixed shifts with no flexibility.

Shift Schedule

Position #1 Shifts: Thursday - Monday Morning Opening 6:45/7am - 2:45/3pm
Position #2 Shifts: Saturday - Wednesday Closing 2:15/3:15pm - 11:15pm/9:45pm
Position #3 Shifts: Monday - Friday Variety of Open/ Midday/ Closing

Duties & Responsibilities

Ensure customer satisfaction and provide professional customer support.

Perform welcome/check in/attendance duties including providing professional and caring support to families, answer questions, provide information and directions, helping with COVID-19 screening.

Perform registration duties in person and over the phone, collection of fees.

Provide accurate information about RA programs, schedules and up to date protocols over the phone, in person or by email.

Help enforce all mandated health measures and safety practices.

Accurately complete administrative procedures associated with program registrations, membership applications, close of shifts, incident or accident reports.

Support Summer Camp operations by printing, organizing and filing paperwork, float around camps to check in on councilors and redirect parents, tidy program spaces when required.

Qualifications and Experience

Ability to exercise mature judgement and sound decision making

Ability to work in a fast-paced environment and be a team player

Strong computer literacy, communication and public relations skills

Valid Standard First Aid & CPR - C

All Candidates must be fully vaccinated and show proof of upon hiring

Job Types: Full-time, Seasonal
Contract length: 10 weeks

Salary: $15.00 per hour

Benefits:

On-site gym

On-site parking

Wellness program
Schedule:

8 hour shift

Day shift

Evening shift

Monday to Friday

Night shift

Weekend availability

COVID-19 considerations:
All staff are required to wear PPE, hand sanitizer and Plexiglas has been installed around the desk.

Application question(s):

Are you interested in continuing into Part-time employment once the 10 week contract is up?

The RA is looking to fill the following three position which have the confirmed shift schedule listed below. There is no flexibility within these shifts. Please let us know which position schedule you are able to fill:

Position #1 Shifts: Thursday - Monday Morning Opening 6:45/7am - 2:45/3pm
Position #2 Shifts: Saturday - Wednesday Closing 2:15/3:15pm - 11:15pm/9:45pm
Position #3 Shifts: Monday - Friday Variety of Open/ Midday/ Closing

If you are flexible and have no preference please say "All"

Education:

Secondary School (preferred)

Application deadline: start date: 2022-06-12

Responsibilities:

Assist with patient intake (collect demographic, social and clinical data, consent forms, insurance, payments, and other key pieces of information from new and returning patients prior to their visit)

Preparation of equipment and materials, treatment area and patient

Clerical duties (answering phone calls/emails, organizing, and scheduling appointments, maintaining filing systems)

Documenting patients' responses and progress

Liaise with physicians' offices and other clinics

Requirements:

Proficiency with computers

Strong organizational and time management skills

The ability to balance several conflicting demands/the ability to multitask

Demonstrate autonomy and show initiative

Excellent communication and interpersonal skills

The ability to work in a fast-paced environment

Excellent attention to detail

Efficient, courteous, and professional

Job Type: Full-time

Salary: $28.00-$34.00 per hour

Schedule:

Day shift

Ability to commute/relocate:

Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Education:

Secondary School (preferred)

Experience:

Customer Support & Client Services Occupations: 1 year service: 1 year (preferred)

Customer Service Front Desk

This position is partially funded through the Canada Summer Jobs Program

MAKE SURE TO READ THE Instructions AT THE Bottom OF THIS AD

In order to qualify for this summer job opportunity, you must meet these Government of Canada Summer Job Program agreement guidelines:

Eligibility Requirements:

between the ages of 15-30 years of age

must be a Cdn Citizen, PR etc

willing to work a temporary contract position for the summer with the possibility to extend

be a student at an accredited educational institution

We require the special talents of a unique individual who can comfortably work on the Front Desk staff with managing a busy clinic. This is an ideal position for a student who has availability days/eves/weekends.

We are looking for a unique individual who can convey warmth and empathy through a smile when our patients enter the clinic, keep busy therapists on time and organize and uphold the company�s values.

We are looking for a PT Front Desk Customer Service person for our Deer Run SE location who is available day, evening and weekend shifts.

The ideal candidate will:

Have a strong degree of professionalismdeveloped through previous work experience

Have a highly professional and caring attitude; you will be responsible for assisting our front desk with the additional tasks that a COVID-19 safety protocol environment now demands (cleaning, laundry, flipping therapist rooms, dealing with overflow of telephone calls and helping check in patients with the COVID-19 checklist)

Have experience working in a very busy service environment

Enjoy interacting with people on the telephone and in-person

Be meticulous in your cleaning skills. COVID-19 Cleaning skills

You are a multi-tasker that is mature and can handle situations using logic and fairness as well upholding all clinic policies and values

Do you feel you may be the right fit?

Instructions:

When applying, please attach your resume and then follow the next set of instructions carefully.

Please CALL[phone number]

You will be prompted to leave a voicemail in your message, please answer these 8 questions (the questions are only located here, please prepare your answers and leave them in your message) Please speak Clearly.

What is your name (please spell out your last name) and contact number found on your resume?

What are your top 3 values AND what are 3 words your last boss would use to describe you?

Can you give an example of working in a strongly diverse environment and how did you feel about it?

Are you are available to work in the Deer Run SE area?

Are you available for DAY/eve/weekend shifts? And are you looking for PT or FT work?

Are you comfortable with COVID-19 light cleaning duties?

What is your expected wage?

Do you meet the eligibility requirements for the Canada Summer Employment Program?

Congratulations, if you have read the ad to this point then you know what to do. Attention to detail is a very important element of this role and we want to make sure you have the potential for success.

Only those candidates who match our requirements will be contacted. Thank you for your time and interest in this position.

Job Type: Part-time
Part-time hours: 20 per week

Salary: $15.00-$17.00 per hour

Schedule:

Day shift

Night shift

Weekend availability

Education:

Secondary School (preferred)

Experience:

Customer service: 1 year License (preferred)

The Norfolk County Fair & Horse Show is seeking an Office Administration Assistant, to work for 8 weeks beginning June 27, 2022 for an 8-week period, until approximately August 22, 2022. This position is sponsored by the Canada Summer Jobs Program (CSJ), and all candidates must be youth aged 18-30.

Job Purpose: To provide customer service & assist various departments with tasks/projects in preparation for the 2022 Norfolk County Fair and Horse Show.

Reports to: This job position will directly report to the Fair Coordinator & Administrative Assistant. Also may be supervised by other departments.

Job Type: Temporary Full Time June 27, 2022 until August 22, 2022. 35 Hours per week.

Wage: $15/hour

Duties & Responsibilities:

Customer service, assist with on-going projects as needed, processing tickets, preparing packages, answer phone and in-person inquiries, light cleaning.

Qualifications:

Excellent customer service skills, Phone Etiquette, Computer Skills, Experience with Microsoft Office Word & Excel, Organizational Skills, Ability to use time effectively, Self-Starter, Work independently or as part of a team, Multi-Tasker.

Physical Requirements:

o Able to lift up to 25 lbs

To qualify applicants must meet all of the following criteria:

� Be between 18 and 30 years of age at the start of the employment;

� Be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment; and,

� Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations

� Position is 35 hours per week for 8 weeks

TO APPLY

Send resume via email only to fair@norfolkcountyfair. com

Subject Line � Summer Job

Only those considered for an interview shall be contacted.

*Deadline TO APPLY: May 25, 2022*

Job Type: Seasonal
Contract length: 8 weeks

Salary: $15.00 per hour

Schedule:

8 hour shift

Day shift

Monday to Friday

Application deadline: start date: 2022-06-27