Credit Controller Job Description: Top Duties and Qualifications

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Credit Controller job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimize your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialized, consider including the specialization in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

  • Credit Analyst
  • Commercial Credit Controller
  • Credit Risk Officer (Part-Time)
  • Consumer Credit Review Manager
  • Director of Credit Risk
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Credit Controller Job Description Examples:


Example 1

Title Credit Control Administrator Job Description KEY Heading Taking a pro-active role in managing and collecting debts of company debtors Setting up new acknowledgement of debts and negotiate re-payment plans Ensuring timely payment of debts Following up payments as needed Processing and reconciliation of debtors Checking and posting of receipts on the internal CRM Acting on rogue clients as set out in the company internal processes and procedures Liaising with relevant stakeholders where needed CORE Heading 1 Taking pro-active action in managing and collecting debts Following up payments as needed Ensuring timely payment of debt Heading 2 Reconciliation of debtor accounts Communications & Working Relationships: Internal: Billing administrators Key accounts managers Reasons for Interaction: Working closely to ensure that collection detail are used for collecting outstanding debtors Where requiring assistance to collect relevant debt External: Merchants Reasons for Interaction: Collection of debt telephonically Qualifications, Experience, & Skills: Educational Qualifications: Matric or equivalent Professional Qualifications Senior Financial diploma Financial degree or studying towards Years of Experience 5 years Other requirements Knowledge is systems is an advantage Strong analytical skills Strong oral and written communications skills. Organisational and prioritisation skills. Excellent administrator with strong attention to detail. Technology and system savvy. Numeracy skills. Ability to work in a fast-paced environment whilst still maintaining high levels of accuracy. Ability to maintain supreme levels of ethical behaviour and Ability to identify opportunities for improvement Education Languages

Credit Controller job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of a Credit Controller job summary

Our growing company is looking for a Credit Controller to handle credit assessments, decisions and terms and conditions. The successful applicant will possess strong critical thinking and decision making skills. Your work will play a major role in maximizing revenue and mitigating credit risk. The ideal candidate will be excited to collaborate with our sales and marketing departments to implement an effective credit control system and resolve loan issues. You should have experience interacting and working with customers to ensure their needs are met and their credit fits in with the current risk portfolio. You should also understand when it’s appropriate to renegotiate payment plans. The Credit Analyst should be prepared to provide financial reporting and analysis to C-level executives, obtain feedback and make appropriate improvements.

Credit Controller responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to.

  • Check customer’s credit and approve or deny applications based on company standards and requirements
  • Negotiate payment plans with customers and set up loan terms and conditions
  • Maintain accurate records of loans, analyze the effectiveness of the company’s credit control system and implement changes to improve profitability and reduce bad debts
  • Ensure customers pay on time and chase any overdue invoices
  • Develop the credit control system in collaboration with Sales, Marketing, Finance and company executives
  • Improve and implement debt collection processes when there are any overdue invoices or payments, and initiate legal procedures if necessary

Credit Controller qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

  • Excellent teamwork, organization and communication skills
  • Strong analytical skills and an eye for detail
  • At least a Bachelor’s Degree in Accounting, Finance, Business, Mathematics or related field
  • Proven track record of making successful credit decisions
  • Familiarity with data entry and analysis
  • The ability to listen to customers and negotiate winning solutions
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Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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