How to Write a Concierge Job Description Sample

A Concierge, or a Guest Services Representative, is the first point of contact for guests in an organization. Their duties include making dining or entertainment reservations, arranging transportation services, and recommending activities and places to go in the area.

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What does a Concierge do?

Concierges ensure guests in multiple-tenant buildings have a pleasant stay. They work with employees, such as Porters, Valets, and Cleaners. They also make sure that everyone follows applicable laws and regulations, and connect guests with the information they need. Additionally, Concierges often communicate with subcontractors who perform laundry or cleaning services and maintain relationships with local businesses. They ensure rooms and other areas of a building are maintained. Concierges typically work in hotels, hospitals, real estate offices, and related establishments.

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Concierge Job Description Examples:

 

Example 1

*Les Résidences du Manoir St-Adolphe - Saint-Adolphe-d'Howard (1544 rue des Musiciens)* *Horaire: *32 heures/semaine: 4 jours/semaine (lundi, mardi, jeudi et vendredi) *Quarts DE Travail: *8h à 17h (incluant 1 heure de lunch) ******************* Avec tout près de 200 employés, le groupe Les Résidences du Manoir est un réseau de résidences évolutives pour retraités dont les nombreux établissements sont situés dans les Laurentides. Nous sommes une entreprise familiale et nos résidences garantissent confort et sécurité à leurs occupants, et ce, depuis 25 ans. La mission des Résidences du Manoir consiste à tout mettre en œuvre pour offrir les meilleurs services d’hébergement, de restauration, d’animation, de sécurité et d’encadrement aux personnes âgées autonomes ou en légère perte d’autonomie, le tout, dans un décor imprégné de chaleur humaine et à un prix abordable. Nous offrons une expérience de travail humaine basée sur le respect, la dignité, l'ouverture et la qualité. Le tout agrémenté d'un esprit d'équipe collectif. *Nous sommes présentement à la recherche d'un Concierge pour notre Manoir de Saint-Adolphe-d'Howard.* *TÂCHES ET * * Contribue à assurer la sécurité ou le sentiment de sécurité des résidents et des lieux; * Fournit une assistance en situation de crise ou d’urgence; * Entretient l’intérieur et l’extérieur du Manoir; *- *Sortir les ordures et le recyclage et transférer au conteneur extérieur - Déneiger les trottoirs, les entrées, les sorties d’urgence et stationnement - Tondre du gazon - Décaper et cirer les planchers avec appareil spécialisé - Faire l’entretien préventif des appareils et équipements - Changer les filtres de ventilation, etc. * Fait les réparations, le remplacement et l’installation; - Lavabo, évier, robinetterie, toilettes, tringles, stores, etc. - Remplacer le silicone autour des baignoires, douches, lavabos et comptoirs * Fait les réparations de plâtre, la peinture, les réparations de couvre-sol; * Planifie les achats et tient les inventaires des produits d’entretien; * Fait les inspections des lieux à tous les mois; * Range et maintient l’ordre dans son atelier; * Répond aux appels d’urgences les soirs et fins de semaine pour son Manoir; * Toutes autres tâches connexes. *Qualifications ET COMPÉTENCES* * Diplôme en Entretien d’immeuble et/ou DES avec expérience de 2 ans et plus ; * Formation Simdut; * Formation RCR (Réanimation cardio respiratoire) un atout; * Français parlé et écrit et anglais fonctionnel; * Bonne gestion des priorités et de urgences; * Autonomie et sens de l'organisation; * Capacité à travailler seul ou en équipe; * Connaître l’utilisation des outils pour une question de sécurité et d’efficacité; * Être en bonne forme physique et capable de soulever une charge de 22,7 kg (50 lbs); * Être à l’aise avec la clientèle des personnes âgées; * Être courtois et respectueux, ne pas faire de favoritisme ni accepter de pourboires. Type d'emploi : Temps plein, Temps partiel, Permanent Avantages : * Congés de Vacances et Compensatoires * Nourriture à Prix Réduit ou Gratuite * Stationnement sur place * Tenue Décontractée Horaire : * 8 Heures * Du Lundi au Vendredi * Quart de jour * Repos la Fin de Semaine Rémunération supplémentaire : * Primes Télétravail: * Non

Example 2

*Little Engine Wines Concierge* Little Engine Wines is seeking full-time and part-time Concierge to provide an outstanding guest experience. If you enjoy customer service and a positive work environment, please take the time to apply with a resume and cover letter. *Essential Duties* -greet guests in person or on the telephone to assist them with their reservations -build relationships with customers, take the initiative to provide to provide excellent customer service and exceptional hospitality -assist tasting associates with table management -assist with cleaning, stocking, and shipping -assist with winery events *Requirements* -customer service, hospitality, or retail experience -able to work weekends and holidays -valid drivers license with reliable transportation -able to lift and carry cases of wine approximately 44+ lbs -able to work on your feet throughout the entire shift -able to work outdoors *Knowledge, Skills, and Abilities* -flexible schedule, schedule may change due to volume of customers -commitment to excellence and high standards -friendly disposition with the ability to problem solve -patience and composure during high volume times of the day -maintain and organize reservations with accuracy and ease -meet changing priorities in the workplace with efficiency, enthusiasm, and positivity -ability to communicate effectively with diverse client groups and staff members -professional appearance and demeanor -strong skills with data entry considered an asset *Employment Details & Benefits* Seasonal Employment: May/June 2022 – October 2022 Location: Penticton, Naramata Bench $17 per hour Gratuities Discounts Contract length: 5 months Expected start date: 2022-05-01 Job Types: Full-time, Part-time, Seasonal Salary: $17.00 per hour Additional pay: * Tips Benefits: * Store discount Schedule: * 8 hour shift * Day shift * Holidays * On call * Weekend availability COVID-19 considerations: COVID policies and protocols are followed to protect staff and customers. Experience: * Hospitality: 1 year (preferred) * customer service: 1 year (preferred) Work remotely: * No

Example 3

***Rabais de 50% sur le loyer*** Nous sommes à la recherche d'un concierge résident auquel sera confié la responsabilité de l’entretien général des parties communes ainsi que des réparations mineures dans les appartements d'un immeuble à revenu à Dorval. *Responsabilités principales* * Entretien général des aires communes (corridors, planchers, ascenseurs, stationnement des visiteurs, etc.). * Réparations mineures dans les appartements (Plomberie, peinture, réparations...) * Gestion des déchets et de la récupération. * Entretenir et nettoyer les espaces de stationnement intérieur. * Coordonner et accompagner les entrepreneurs et gens de métier dans l'exécution de réparations. * En saison lorsque nécessaire, déneiger et déglacer les trottoirs et allées de l'immeuble. * Effectuer des réparations mineures. * Surveillance et sécurité des lieux. * Participer au respect des règlements de l’immeuble par les locataires et les fournisseurs. * Assurer un bon entretien de l’immeuble. * Réponse et gestion des urgences. * Effectuer toutes autres tâches connexes demandées par l’administration. *Exigences* * Diplôme d’études secondaires. * Expérience de trois à cinq ans dans un poste similaire. * Connaissance du français et de l’anglais parlé. * Bonne habilité et dextérité manuelle. * Apparence soignée * Démontrer un bon souci d'autonomie, d’engagement et de capacité d’adaptation. * Flexibilité, initiative et bonne organisation dans l'accomplissement des tâches. * Pouvoir affronter les contraintes et les difficultés du travail. * Fournir références sur demande. * Disponibilité en tout temps. C*onditions offertes* * Salaire à déterminer selon expérience du candidat. * Horaire de travail de 40 heures/semaine. * Disponibilité pour les urgences * Trois semaines de vacances annuelles. * Appartement fourni * Espace de stationnement intérieur. Type d'emploi : Temps Plein, Permanent Salaire : 32 000,00$ à 40 000,00$ par an *Rabais sur le loyer allant jusqu’à 50% (Loyer approx de 1200$ fournit)* Numéro de référence : 514-564-2200 Date de début prévue : 2022-04-01 ------ ***50% discount on rent*** We are looking for a resident janitor who will be responsible for the general maintenance of common areas as well as minor repairs in the apartments of an income building in Dorval. *Main · General maintenance of common areas (corridors, floors, elevators, visitor parking, etc.). · Minor repairs in apartments (Plumbing, painting, repairs...) · Waste management and recovery. · Maintain and clean indoor parking spaces. · Coordinate and accompany contractors and trades people in the execution of repairs. · In season, when necessary, remove snow and ice from the sidewalks and driveways of the building. · Perform minor repairs. · Site monitoring and security. · Participate in compliance with building regulations by tenants and suppliers. · Ensure good maintenance of the building. · Emergency response and management. · Perform any other related tasks requested by the administration. *Requirements* · High school diploma. · Three to five years' experience in a similar position. · Knowledge of spoken French and English. · Good skill and manual dexterity. · Neat appearance · Demonstrate a good concern for autonomy, commitment and adaptability. · Flexibility, initiative and good organization in the accomplishment of tasks. · To be able to face the constraints and the difficulties of the work. · Provide references upon request. · Availability at all times. *Conditions offered* · Salary to be determined according to the candidate's experience. · 40 hour/week work schedule. · Availability for emergencies · Three weeks annual vacation. · Apartment provided · Indoor parking space. · Job Type: Full Time, Permanent Salary: $32,000.00 to $40,000.00 per year *Discount on rent of up to 50% (Approximate rent of $1200 provided)* Reference number: 514-564-2200 Expected start date: 2022-04-01 Type d'emploi : Temps Plein, Permanent Salaire : 32 000,00$ à 40 000,00$ par an Numéro de référence : 514-564-2200 Date de début prévue : 2022-04-01 Type d'emploi : Temps plein, Permanent Salaire : 32 000,00$ à 40 000,00$ par an Avantages : * Horaires flexibles * Stationnement sur place Horaire : * 8 Heures * Disponibilité la fin de semaine Formation: * École Secondaire (Souhaité) Expérience: * conciergerie: 1 an (Souhaité) * Travail manuel: 1 an (Souhaité) Télétravail: * Non

Example 4

*Come on out & join a company you can be proud of.* Our security company is looking for experienced part time Security Guards/Concierges for one of our Toronto Condominiums. All Weekend shifts available (Saturday & Sunday). Transit accessible. Applicants must have a current Ontario Security Guard License. We offer:
  • Straight shifts, no rotations.
  • Great working conditions.
  • Competitive compensation.
  • Excellent team working environment. We are conducting daily interviews for qualified applicants who already hold a current Ontario Security guard License, qualified applicants will be offered employment during the interview, and they will be properly uniformed. Part-time hours: 24 per week Job Types: Part-time, Permanent Salary: From $15.50 per hour Schedule: * 12 hour shift * Weekend availability COVID-19 considerations: To keep our team as safe as possible we have installed barriers at every site. As well, we provide sanitizer, gloves and reusable masks. Experience: * Customer service: 1 year (preferred) * Ontario Security Licence (required) Work remotely: * No
  • Concierge duties and responsibilities

    Concierges make sure guests are satisfied with their stay in the establishment. They also ensure employees complete tasks on schedule to increase productivity. Concierges participate in employee evaluations, address complaints from customers and employees, and adapt to unexpected events like cancellations or last-minute reservations. You may provide a uniform or business attire and a name tag for Concierges. Other duties and responsibilities in a Concierge job description may include:

    • Answering phone calls when needed
    • Checking room reservations and preparing them for guests
    • Tracking inventory supplies and reordering whenever necessary
    • Preparing for large events like weddings or conventions
    • Inspecting rooms, hotel pools, and other areas to make sure that staff members keep them clean and presentable
    • Checking rooms to make sure that guests leave after a fire alarm or other emergency
    • Attending workshops and training programs in an establishment

    Concierge skills and qualifications

    Concierges meet various personalities at work and must have excellent interpersonal skills. They need to be professional, polite, and friendly to build strong relationships with employees and regular guests. Other skills and qualifications for Concierges include:

    • Outstanding customer service skills
    • Excellent written and verbal communication skills
    • Understanding of how the hotel charges customers and its pricing structures
    • Basic math skills
    • Keen attention to detail
    • Knowledge of local attractions and events
    • Understanding of food safety and how pests, viruses, and bacteria spread
    • Time and resource management skills

    Concierge experience requirements

    Most Concierge jobs require at least one year of work experience in the hospitality industry. Consider candidates with management and customer service experience in another sector.

    Concierge education and training requirements

    Concierges generally require a high school diploma or GED. They often don’t need additional education, such as an associate degree or apprenticeship. However, a candidate with a certificate in hospitality management may be an asset to your establishment. You may also provide on-the-job training to Concierges who apply for entry-level roles. Other education and training requirements, such as knowledge of medical office procedures, depend on your establishment’s needs.

    Concierge salary expectations

    According to Indeed Salaries, average pay for a Concierge in Canada is $17.04 per hour. Individual wages depend on experience, education, location, and the company.

    Job description samples for similar positions

    If a Concierge job description isn’t exactly what you’re looking for, some similar job description samples include:

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    Concierge job description FAQs

    What is a typical day like for a Concierge?

    Concierges typically work regular nine-to-five hours, but some candidates work part-time shifts. They visit parts of the establishment to check on guests when needed. Concierges speak to customers and help other employees fulfill customer requests. A good candidate has the ability to learn new procedures and skills quickly.

    Who does a Concierge report to?

    A Concierge reports to the General Manager or Assistant Manager of an establishment. They often collaborate with other employees, and can make most emergency decisions. However, they need approval from the upper management team for many actions, such as changing vendors.

    What makes a good Concierge job description?

    When writing a Concierge job description, include an overview of your company and its culture, values, and history. Make sure candidates know their duties in keeping guests happy, organizing accommodations, and the number of teammates they would work with in multiple-tenant buildings. Also, include the required experience, skills, and minimum education level for a Concierge. An excellent Concierge job description attracts the best candidates, and makes the hiring process quicker and more efficient.

    What is the difference between a Concierge and a Receptionist?

    Concierges and Receptionists have similar job duties and responsibilities. Both professionals work in the hospitality industry and have direct contact with guests of an establishment. A Concierge attends to the needs of guests in establishments. They answer inquiries, direct phone calls and coordinate travel plans. Whereas, a Receptionist receives guests in a building. They are responsible for greeting visitors and providing excellent customer service. Receptionists may also perform administrative duties.

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