How to write a Concierge job description

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Concierge job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimize your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialized, consider including the specialization in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

Examples of Concierge job titles

    Chief Concierge
    Hotel Concierge
    Concierge (Part-Time)
    Front Desk Agent

Concierge job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of a Concierge job summary

Our extended-stay hotel requires an experienced, professional Concierge to take over guest services management on a full-time basis. The ideal candidate will possess in-depth knowledge of local businesses, entertainment venues and travel options. We’re looking for a Concierge who understands the value of excellent customer service and can provide resort-level service to all our guests. The successful candidate will report to the hotel’s Operations Manager and work with the management staff to ensure prompt responses to guests’ inquiries and to notify the appropriate party immediately of supply issues and other concerns. If you love working with people in a fast-paced environment, get in touch with us immediately.

Concierge responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to.

Examples of Concierge responsibilities

    Greet guests at the front desk and make suggestions for entertainment, dining and other engagements as appropriate
    Make reservations at local establishments upon request of the guest
    Prepare and display beverage and snack options for guests in the lobby
    Assist with the organization of on-site events, such as weddings and corporate retreats
    Direct guests to hotel amenities, including laundry and fitness facilities

Concierge qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

Examples of Concierge skills

    4+ years’ experience in the hospitality industry
    ServSafe certification highly desired
    Highly refined verbal communication skills
    Flexible schedule, including nights, weekends and holidays
    Familiarity with RoomKeyPMS a plus
    Strong competence in Microsoft Office software
    Pleasant phone manner
    Basic knowledge of local attractions and destinations
    Some data entry skills a plus

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