Computer Technician Job Description: Top Duties and Requirements

A Computer Technician, or a Computer Service Technician, is responsible for servicing and maintaining computers and other small electronic devices like audio and video systems. Their duties include installing electronic equipment, maintaining or servicing electronic equipment, and diagnosing electronic system problems.

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Computer Technician duties and responsibilities

A Computer Technician has many daily duties and responsibilities. Some of the most common duties expected in any field include:

  • Install, repair, and maintain electronics including computers and audio/visual equipment
  • Provide complete maintenance reports
  • Offer estimates on repair costs before completing repairs
  • Read and follow blueprints and schematics
  • Supervise or train other Computer Technicians
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Computer Technician Job Description Examples:

 

Example 1

Northern Gateway Public Schools invites applications for a Full-time School-Based Computer Technician in Onoway, Alberta. Reporting to the Director of Information Technology, the Computer Technician will work with Division Office staff and the school principals to provide technology support to school staff and students. This position will be based out of Onoway Elementary School in Onoway, AB. The Computer Technicians will manage and maintain a helpdesk system supporting Onoway, Darwell, and Grasmere Schools. *The Computer Technician will: * * Provide supports for the Wide Area Network under Division Office direction * Support and maintain Local Area Networks in consultation with school administration and Division Office * Diagnose software and hardware problems * Install new/updated software and hardware * Provide in-servicing for staff relative to software and hardware use and application * Create and maintain databases of software and hardware inventory and licenses * Recommend upgrades to software and hardware as required and * Troubleshoot and solve basic issues with wireless systems, LED TVs and computer technology including videoconferencing *Computer Technician requirements/assets* * Excellent customer service skills * Excellent troubleshooting and analytical ability * Superior ability to learn new concepts and technologies and to learn about other pedagogical and managerial technological products * Superior collaborative and interpersonal skills * Excellent organizational and time management skills * Strong interpersonal skills * CISCO IT Essentials or equivalent certification and/or experience in WAN/LAN technology support * Familiar with the Google Apps ( G-Suite) * Familiar with Microsoft Windows and Office * The ideal candidate will have a two-year technical diploma relating to Information Technology or related work experience *Salary Rate: * * $43,950.00 - $56,583.96 depending on qualifications and experience. Refer to the Northern Gateway Terms of Employment found on the Division website *Start Date: * * Duties will commence ASAP *Application Process: * * Email a cover letter and resume, by February 4, 2022, to: Jason Yaremchuk, Director of Information Technology Phone: (780)778-2800 On-line: [website] *If shortlisted, applicants must bring to the interview a Release of Results of Vulnerable Sector Check that is current within three (3) months.* We appreciate all applications, but will only contact those who are shortlisted. Application deadline: 2022-02-04 Job Type: Full-time Salary: per year Schedule: * Monday to Friday COVID-19 considerations: In accordance with Northern Gateway Public Schools’ Administrative Procedures, all employees not fully vaccinated will be required to participate in a rapid testing program.

Example 2

*Greenbacks Pawnshop – **Cellphone and Computer Technician/Sales* Since opening in August 2001, Greenbacks Pawnshop has become one of the fastest growing pawn shops in the Bay of Quinte region. We are changing what it means to be a pawn shop with our sizeable full-service tech department. Not only do we repair cell phones, laptops, and computers, but we buy and sell them, too. Our tech team works towards meeting and exceeding customer expectations in quality and efficiency, as well as providing competitive, affordable pricing. We are in search of an experienced sales/repair technician to join our expanding smartphone and computer repair team. An individual who takes pride in their repair work, is a proficient problem solver, detail oriented, and has strong communication and customer service skills. The right candidate will have an eagerness to grow, and a willingness to learn the repair and sales standards required to maintain our standing as the go-to for all things tech. Apply today to join our team and introduce yourself with a cover letter! *Responsibilities*
  • Diagnose, troubleshoot, and repair cell phones, smartphones, and PC/Apple desktop computers and laptops
  • Quality control and testing of repaired devices to ensure full functionality
  • Resolve and manage customer inquiries
  • Provide estimates/es for repairs
  • Explain technical issues and solutions to customers in an way
  • Process mobile unlocking services
  • Maintain and use repair tools and equipment, including software and in-store POS system to track repair tickets and inventory
  • Repair within a set timeframe and budget
  • Supporting other pawnshop team members in day-to-day operations
  • Ability to sell tech and perform sales when needed *Requirements*
  • Willingness to learn and take direction well
  • 2+ Years of cellphone and/or computer repair experience
  • 1+ Years of retail experience
  • Ability to replace and install cell phone screens, batteries, speakers, cameras, and charging ports
  • Ability to replace computer hardware (motherboard, batteries, keyboards, etc.)
  • Commitment to delivering consistent results every day
  • Solid communication and interpersonal skills
  • A friendly and energetic personality with customer service focus
  • Willingness to workday, evenings and weekend shifts *Starting Salary between $16.00 to $19.00 /hour* Thank you for taking an interest in this position; however, only those selected for an interview will be contacted. Job Types: Full-time, Permanent Salary: $16.00-$19.00 per hour Benefits: * Company events * On-site parking * Store discount Schedule: * 8 hour shift * Monday to Friday * Weekend availability Experience: * Computer repair: 1 year (preferred) * Retail sales: 1 year (preferred) Application deadline: 2022-01-24
  • Example 3

    We are looking for an experienced service & sales representative to join our Halifax team. We have been in business for over 30 years and we have an established base of customers who require professional technical support and advice. We also provide computers and other office equipment to new and existing clients. Hardware tech support experience and customer service experience are required. Standard work week is 40 hours, 9am - 5:30pm, Monday to Friday. Starting hourly rate is $16.50 per hour. Expected time is split approx 80% doing service technician work and 20% coordinating sales. Job Types: Full-time, Permanent Pay: From $16.50 per hour Reference ID: [phone number] Job Types: Full-time, Permanent Salary: From $16.50 per hour Additional pay: * Bonus pay Benefits: * On-site parking Schedule: * 8 hour shift Education: * AEC / DEP or Skilled Trade Certificate (required) Experience: * service technician: 2 years (required) * sales: 1 year (required) Language: * English (required) * Drivers License (required) Work remotely: * No

    Example 4

    *The Niagara Catholic District School Board*, Niagara Catholic covers a geographic area of 1,868 square kilometers, and today we have more than 21,000 students in our Catholic elementary, secondary and alternative learning schools With new students come new opportunities for teachers and our support staff! We are looking for a dynamic and collaborative *Casual Computer Technicians* that support student engagement and well-being. *What’s in it for you?* * Casual on call position - $28.09 per hour * 4% vacation pay * Staff wellness program *Who is our ideal candidate?* * Three year college diploma in a based program * In-depth knowledge of computer repair, programming, computer networking equipment, Microsoft Windows server and desktop operating platforms, LAN/WAN’s and Interactive Technology solutions * Strong and effective communication skills (oral and written) and interpersonal skills * Expertise in troubleshooting, repair and maintenance of computer systems and related peripherals * Thorough understanding of the installation, operation and maintenance of Microsoft Windows server and desktop operating system platforms * Expertise and networking systems (LAN & WAN) including network routers and switches * Prior experience in stalling Computer Software/Programs in a networked environment * Must have working knowledge of internet site administration, data driven web site development, and computer programming * Required to be skilled in the following software disciplines: word processing, database design, organization, analysis and data manipulation systems, and media authorizing systems. * Experience with specialized equipment and adaptive devices is beneficial * Trained in bench-level electronic repair of computer equipment and peripherals * Ability to perform troubleshooting and remedial actions, and maintain the operation of computers and networks * Ability to work at various locations within the Board’s jurisdiction, including access to reliable transportation * Ability to meet the physical demands of the position, carrying and lifting equipment (20kg) * Ability to work well in a team environment as well as self-directed * Time management and organization skills *What would your day look like as a Casual Computer Technician: * * Work on an on call, “as needed” basis * Able to travel to all Niagara Catholic DSB sites. * Fill in for Computer Technician staff who are away or on a leave * Provide additional support when required on a temporary long term basis * Resolve technical issues experienced by Niagara Catholic staff using a vast array of skills including superior communication skills * Provide support both remotely and in person at any one of our 60 plus locations throughout Niagara. Job Types: Full-time, Casual Salary: $28.04 per hour Schedule: * 8 hour shift * Monday to Friday * No weekends Application question(s): * Do you hold a three year college diploma in a based program? Work remotely: * Temporarily due to COVID-19

    Example 5

    You will resolve computer-related issues for your clients. Responsibilities: Provide technical assistance with computer hardware and software Resolve issues for clients via phone, in person, or electronically Recommend hardware and software improvements Track customer issues and resolutions Qualifications: Previous experience in IT, customer service, or other related fields. Strong troubleshooting and critical thinking skills. Printer/copier and laptop/desktop experience, technical training, or equivalent combination of education and technical experience. Computer skills including Microsoft Office Products, networking, and internet browsers. Knowledge of using diagnostic tools, service aids, and product schematics, to assess and resolve equipment and system failures Ability to maintain and complete accurate record keeping and processing of paperwork. Must work well independently, as well as follow... Application deadline: 2022-01-24 Expected start date: 2022-02-01 Job Types: Full-time, Permanent Salary: per year Benefits: * Dental care * Life insurance * On-site parking * RRSP match * Vision care Schedule: * 8 hour shift * Monday to Friday * On call * Overtime Application question(s): * Must live within the Saint John, NB surrounding Area's Experience: * Computer hardware: 3 years (preferred) Work remotely: * No

    What does a Computer Technician do?

    A Computer Technician is an individual responsible for installing electronic equipment such as televisions, computers, and other audio or visual equipment. They assemble new equipment while following installation procedures and use both hand and power tools, as needed. They are also responsible for testing newly-installed products to ensure they are fully functional. A Computer Technician diagnoses electronic problems and repairs faulty or damaged components.

    Computer Technician skills and qualifications

    There are several skills and qualifications that a good Computer Technician needs to fulfill their daily duties. Some to look for in job applicants include:

    • Ability to use specialized tools and instruments
    • Excellent communication skills
    • Strong analytical skills
    • Problem-solving skills
    • In-depth knowledge of mechanical maintenance
    • Customer service skills
    • Understanding of electrical equipment and electronics

    Computer Technician experience requirements

    A good Computer Technician candidate may only have on-the-job experience acquired throughout their training, which is suitable for an entry-level position. If the position requires the Computer Technician to train or oversee other Technicians, the candidate must have three to five years of practical experience in the field. 

    Computer Technician education and training requirements

    A Computer Technician should typically complete a three- or four-year apprenticeship program in electronic servicing. While trade certification is not required in Ontario, British Columbia, and the Yukon, candidates with certification in these provinces are considered to have high potential. In all other provinces and territories, candidates must have trade certification from a governing body.

    Computer Technician salary expectations

    According to Indeed Salaries, average pay for a Computer Technician in Canada is $24.51 per hour. Rates may vary based on factors like geographical location, size of the organization, and level of experience.

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    Computer Technician job description FAQs

    What is the difference between a Computer Technician and a Computer Programmer?

    A Computer Technician prepares, repairs, and maintains electronic devices for use. They may help customers troubleshoot their devices by providing instruction, or they physically repair the items themselves. They also implement computer programs and other software technologies needed to operate or repair devices. A Computer Programmer develops the software installed by the Computer Technician, and they develop the code and the programs the Computer Technician relies on to complete installations and repairs of electronic devices.

    What are the different types of Computer Technicians?

    There are several different types of Computer Technicians who service different types of products. There are Software Computer Technicians, who focus primarily on software issues like installing or troubleshooting software, or removing viruses and recovering data. Hardware Computer Technicians, meanwhile, focus on the electrical components of the devices and repair or replace them as necessary. Retail Store Computer Technicians specialize in the products sold in their shop and may only service items purchased from their stores. Independent Contractor Computer Technicians may service any type of equipment, regardless of where it was purchased. They work for themselves and are familiar with many products.

    How can you make your Computer Technician job description stand out?

    A good Computer Technician job description includes all the essential information about the role, while also providing information about the competitive salary and benefits your organization provides. Include information about the type of devices the employee will be expected to be familiar with, the types of software they will be using, and any travel expectations, such as visiting peoples homes, or travel between multiple office locations in an area. If you require any specialized qualifications for the types of equipment the Computer Technician will be working with, ensure it is clear to the reader.

    What qualities make for a successful Computer Technician candidate?

    A Computer Technician needs several technical skills and qualifications, but employers should also look for candidates with the interpersonal skills needed to deal with customers. A Computer Technician deals directly with consumers on a daily basis, so experience in customer service is a strong asset. They should be knowledgeable about computers and have a real interest in helping others. Look for candidates who are comfortable with speaking, are patient, and have a passion for solving problems. 

    Job Description Examples

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