Computer Operator Job Description: Top Duties and Requirements

A Computer Operator, or Computer Terminal Operator, uses cameras, microphones, scanners, and keyboards to record many different types of data for businesses, nonprofit organizations, and government entities. Computer Operators help companies organize important records, access previously recorded information and use computer software to complete tasks quickly and accurately.


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What does a Computer Operator do?

A Computer Operator can help a company keep track of information and communicate with clients. Most Computer Operators work in offices during regular hours, but some do their jobs at warehouses, factories, restaurants, amusement parks and many other types of businesses. Many Computer Operators work on nights and weekends, and some work for contractors that take care of tasks for multiple companies.


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Computer Operator Job Description Examples:


Example 1

Core-Mark (Nasdaq CORE) [website] Core-Mark is a Fortune 300 company that continues to grow for over 130 years as an industry leader in fresh and broad-line solutions to the convenience retail industry. Our reputation of empowering customers, employees, and communities has allowed us to build over $16 Billion in revenue. Through our 32 distribution centers, we offer a full range of products, programs, and solutions to customers across the [website] and Canada. At Core-Mark, you will discover a culture that enables you to grow, challenges you to achieve, and embraces you as family. Show us your power and come explore your opportunities with Core-Mark. THE POWER OF ONE. Strengthened BY ALL. Position Summary: The Computer Operator – Divisions position is a professional-level position responsible for the data processing operations at Core-Mark distribution centers as well as the support, monitoring, and maintenance of all technology solutions at facilities across the United States and Canada. As an integral part of Core-Mark's Information Technology group, this full-time permanent position provides efficient IT operational workflow services including preliminary troubleshooting and problem resolution services in support of 24x7 operations. The successful candidate will have a demonstrated ability to use professional oral and written communication along with strong analytical and critical thinking skills to successfully take ownership of and resolve problems. Effective interactions and collaboration with end users, IT resources, and business stakeholders is a must. This individual should possess a strong attention to detail. As a first responder to incidents, the Computer Operator - Divisions needs to demonstrate a positive, friendly, and empathetic attitude with end users. Key Responsibilities:
  • Performs regular, daily tasks critical to the workflow of Core-Mark operations for multiple divisions.
  • Supports internal Core-Mark technology solutions, including applications and hardware.
  • Interfaces with 3rd party support vendors.
  • Works collaboratively with the rest of the IT organization.
  • Works collaboratively with business stakeholders.
  • Participates in department tasks, projects, training opportunities, and other initiatives. Essential Requirements:
  • 2+ years experience in computer operations.
  • Proficiency with Microsoft Office applications.
  • Strong analytical skills including problem ownership and root-cause analysis.
  • Ability to learn quickly and apply new technical information as required.
  • Willingness to learn about and take ownership of unfamiliar technology solutions.
  • Strong communication skills, both written and verbal.
  • Highly collaborative, willing to help colleagues and business partners.
  • Ability to follow defined problem escalation protocols.
  • A positive, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, sincerity, and patience.
  • The flexibility to occasionally work alternate shifts for training purposes. Desirable Skills:
  • Post-secondary diploma or degree in systems, a related field of study, or equivalent experience.
  • Proficiency with IBM iSeries systems. At Core-Mark we are a family. We are committed to creating an environment that embraces and enables all to reach their full potential. It is through empowering every employee to bring their full self and full power to work that makes Core-Mark collectively stronger. THE POWER OF ONE. Strengthened BY ALL.
  • Example 2

    Duties: Monitors system messages and interacts with various systems according to operating documentation. Ensures quality output and optimum resource utilization. Ensures a smooth transition between shifts, assuring that all pertinent information is recorded and communicated to appropriate staff. Contacts vendor service staff when hardware failure demands immediate attention. Responds to and resolves system and production failures as required. Contacts technical support and maintenance personnel, when required, for problem resolution. Maintains accurate records of hardware malfunctions, reruns and other problems. Performs tape library management function, as required. Files, updates and maintains all appropriate records, manuals and documentation. Acquires and maintains operational familiarity with all systems software and application job flows. Acquires and maintains operational familiarity with software and error messages, their causes and resolution. Follows computer operating procedures, operating standards and maintenance requirements. Operates ancillary devices according to established procedures. Maintains a safe computer room environment and enforces security procedures. Performs routine equipment and magnetic tape maintenance according to established procedures. Provides training and direction to operators, as required. Provides back-up for computer operators on other shifts, as required. Performs other related duties as assigned. Qualifications: Grade 12 education. Graduation from a recognized, two-year, post-secondary computer systems technology program. Two years' current related experience in computer operations. Thorough knowledge of computer hardware and software. Knowledge of current operating practices and techniques. Knowledge and understanding of basic principles and structures of operating systems. Knowledge of current communications facilities. Ability to maintain attention to detail. Ability to communicate effectively, orally and in writing. Ability to establish and maintain effective working relationships as necessitated by work assignments. Hours: Saturdays and Sundays every 2nd weekend Salary: $25.49 to $28.10 per hour (2021 rates)

    Example 3

    Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products. Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores. Summary: The Computer Operator position is a supporting role to the store's overall operations. Key responsibilities include data entry, computer maintenance and troubleshooting on POS and inventory systems. Main Responsibilities and Tasks: Enters and maintains data in computer operating systems and runs necessary reports. Performs back-ups and upgrades on front-end and back-end systems. Adjusts data/inventory/pricing information on all systems. Activates/deactivates and ensures promotional deals are on schedule. Prints signs, labels and merchandising lists, where applicable. Coordinates price changes with sales floor staff after making adjustments. Ensures that all computer equipment and cash registers are in proper working order and arrange for maintenance, repairs and system recovery when required. Handles assigned incoming/outgoing reports and messages for the Dealer and/or Store Management. Communicates relevant information from Canadian Tire Corporation's portal to respective Store Management and staff. Requirements: Basic math and typing skills. Knowledge of computer operating systems. Experience in a similar role is considered an asset. Strong orientation towards customer service excellence. individual who possesses solid organizational skills. Effective written and oral communication skills. Ability to complete detail-oriented tasks according to instructions and to demonstrate responsibility for outcomes. Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals. Ability to troubleshoot and quickly resolve issues in a fast?paced environment. Ability to multitask, adapt and cope with challenging and changing situations. Positive attitude, punctuality and solid work ethic. More about the position: Potential Career Opportunities Next levels: Office Manager, Cashier Manager and Warehouse Manager. Physical Demands and Working Conditions Sitting for 8 hours. Able to type at a computer terminal for a period of 8 hours. Our offering includes Competitive compensation and benefit package Potential for Profit Sharing Employee Shopping Discounts Flexible work hours Learning and Development opportunities Scholarships Reward and Recognition Program A culture of performance & accountability A supportive and positive team environment Background Check Requirements: As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions: Employment Verification We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

    Computer Operator duties and responsibilities

    Some Computer Operators help with a variety of tasks, and others have more specialized roles. Many Computer Operators focus on data entry, and some work in server rooms or data centers. Computer Operators also ensure that computer software and hardware stay in good working order by checking computer equipment for issues and making updates or repairs when needed. Duties and responsibilities in a Computer Operator job description may include:

    • Receiving and registering documents for future data entry
    • Using data entry to change paper records to a digital format
    • Calculating billing amounts and printing and mailing bills when needed
    • Using software to send invoices and payment reminders electronically, keep track of company budgets, analyze sales statistics and take care of a plethora of other tasks
    • Troubleshooting computer systems when errors occur
    • Changing the settings on computers and other devices when needed
    • Maintaining an inventory of computer components, equipment and storage devices and ordering replacements when necessary


    Computer Operator skills and qualifications

    Computer Operators are generally friendly, helpful, professional, and organized. Top skills and qualifications for Computer Operators include:

    • Written and verbal communication
    • Ability to follow instructions and work with a variety of people who have different skills, experience levels, and personalities
    • Typing and data entry
    • Organization and attention to detail
    • Ability to use many types of software, including network monitoring and database software
    • Ability to solve problems quickly and work under pressure
    • Ability to learn how to use new computer equipment and software while being able to explain it to others
    • Familiarity with their employer’s industry and common industry terms


    Computer Operator experience requirements

    Most Computer Operator jobs require one or two years of experience in a similar role, and some have a preference for applicants who have worked in their industry. Some entry-level positions are available as well.


    Computer Operator education and training requirements

    Most Computer Operator positions require a secondary school diploma or a GED. Many job descriptions also ask for an associate’s degree in computer science, a related field or within the company’s industry. However, some employers of Computer Operators will accept people with secondary school diplomas who have taken typing or data entry courses. Canada doesn’t require any professional licenses or certifications for Computer Operators, but most new employees will go through on-the-job training. The length of on-the-job training varies with different businesses and industries.


    Job description samples for similar positions

    If a Computer Operator isn’t exactly what your company is looking for, some other related job description samples include:


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    Computer Operator job description FAQs


    What is the difference between a Computer Operator and a Computer Programmer?

    A Computer Operator keeps computer hardware and software running smoothly, enters data, and helps other employees use computer systems. They also use equipment like scanners, voice recorders, cameras, and voice recognition software to record information. Computer Programmers use a range of programming languages to create the software that Computer Operators use. They tell computers exactly how they should respond when Computer Operators execute commands. Computer Programmers can also look for and correct errors in software coding.


    Who does a Computer Operator report to?

    Computer Operators usually report to an IT Manager or the head of the IT department. However, some Computer Operators work in other departments. Other Computer Operators rotate between departments, reporting to a different manager or department head every day. Computer Operators in smaller organizations sometimes report directly to owners, and they interact with most or all of the people who work there.


    What makes a good Computer Operator job description?

    Successful Computer Operator job descriptions should include an overview of your business and its history, culture and values. They should also let readers know about the position’s key responsibilities, the location where the new employee will work, what a typical day will be like, and any available benefits such as dental insurance. 

    Job Description Examples

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