Community Manager Job Description: Top Duties and Qualifications

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Community Manager job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimize your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialized, consider including the specialization in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

  • Community Manager
  • Senior Community Manager
  • Social Media Community Manager
  • Community Manager (Part-Time)
  • Property Manager
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Community Manager Job Description Examples:

 

Example 1

Overview: We are a rental housing company dedicated to providing an exceptional rental experience to every resident who makes one of our houses or apartments their home. We believe that quality rental housing can unlock life’s potential, and this drives our thinking and our actions every day. Founded in [phone number]and listed on the Toronto Stock Exchange (TSX: TCN), Tricon owns over 30,000 single-family and multi-family rental homes across the United States and Canada, which we manage using an integrated technology-enabled operating platform. We are headquartered in Toronto, Ontario and have significant operations in Orange County, California, as well as approximately 20 other markets with a primary focus in the [website] Sun Belt. We strive to be North America’s premier rental housing company. Our business philosophy involves taking care of our team first – empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our investors and shareholders. Job Summary Tricon Residential wants you to become a valued member of our team. We pride ourselves on delivering an exceptional resident experience, simplifying the lives of those in our community and allowing them the time to focus on what is most important to them. We have a great career opportunity for an individual who loves to be involved. The Community Manager will enjoy variety in their day and promote a positive image of the company. They will assume responsibility associated with management of an urban, multi residential, best in class property, providing elevated customer service and resident experiences. The Community Manager is expected to be a team player and people leader, working collectively to achieve common goals. The successful candidate will thrive in a fast-paced environment, be a self-starter, have an aptitude for personal growth and have a passion for providing elevated customer experiences. Responsibilities: Customer Service Promote a strong sense of community by maintaining an overall focus on enhancing the customer experience Professionally and courteously handle all inquiries, feedback, complaints or concerns from residents (current and perspective) and follows up accordingly Act with integrity and demonstrate support for our core values Leadership Responsible and accountable for the leadership, development and supervision and activities of all resident services site staff, service providers, and contractors Develop action plans, establish goals and inspire/motivate a team to meet and exceed their goals, revise/adjust plans when necessary Ensure effective communication with residents, consistent with their expectations Oversight for Marketing, Leasing and overall Resident experience at the property Provide input for planning and budgeting, inclusive of annual budget preparation, reforecasts, management plans, performance reports, and variance reports Work with colleagues to coordinate month-end duties and including suite pre-inspection, and scheduling of contractors and staff for turnover of suites Perform regular and proactive inspections of the property and make recommendations as required Qualifications: Possess exceptional communication and interpersonal relationship skills High degree of diplomacy, integrity, discretion and confidentiality Leadership abilities to inspire a team to achieve greatness High degree of initiative, agility, creativity and flexibility Ability to work with a diverse group of people and interests while being culturally aware 3 + years of management experience with multiple reports Bachelor’s Degree in applicable related field Completion of (or working towards) Property Management Designation considered to be an asset Intermediate knowledge of MS Office (Word, Excel, and PowerPoint), Yardi is an asset

Example 2

Reporting to the Property Manager, the Community Manager is responsible for assisting with the professional management, administration and leasing for a mixed-use apartment community in Calgary, AB. The Community Manager will assist the Property Manager with the management of all related resources, contracts, tools and supplies to ensure Centurion Asset Management Inc. | Centurion Property Associates Inc. real property assets are effectively and efficiently managed to established standards and within established budgets. * *Relationship Development* Develop and foster positive relationships with internal and external stakeholders. Ensure proactive timely resolution of staff, Contractor, Vendor, and Consultant performance issues. * Customer Service* Professionally and courteously handle all Resident inquiries, feedback, complaints or concerns. Ensure a high level of Resident satisfaction is achieved through constant and consistent attention to Centurion’s Vision, Mission and Values. Promote a strong sense of community. * Ongoing Operations* Be responsible for ensuring all Centurion Property Associates’ policies and procedures are adhered to. Constantly motivate and develop site staff, managing performance to established standards. Review and approve invoices according to standard policies and procedures. Review and approve new leases according to established approval criteria. Ensure the timely collection of rent; initiate follow-up where payments are not made and initiate and attend to legal and collection as required. Complete regular site inspections of properties including vacant apartments, building common areas and plant operations to identify opportunities, and report any concerns or deficiencies promptly to Property and Asset Management. Ensure preventative maintenance is scheduled and completed. Set and monitor performance and quality targets for site maintenance; monitor service contract performance. Ensure compliance with all legislation, including but not limited to: the Residential Tenancies Act, Labour Relations Act, Fire Code and Occupational Health and Safety Act. Complete other tasks as assigned. * Administration and Reporting* Complete required operating and financial reporting including detailed monthly property reports and variance analysis. Complete weekly availability and traffic reporting as required. Maintain an orderly office area, including proper filing of all hard and soft copy documentation and correspondence. Review and approve monthly Resident Manager expenses, ensuring accuracy of the Expense Form. Complete any other reporting consistent with requirements of the property management contract. * Risk Management* Ensure ongoing compliance with current codes, technical safety standards and legislation. Assist with effective and prompt resolution of municipal and provincial work orders. In cooperation with insurance entities, assist with the completion of quarterly or annual risk assessments, incorporate into capital or operations planning and implement as required to mitigate risk. * Requirements* * A passion for excellence in customer service delivery; * Minimum 3 - 5 years’ experience independently managing a multi-family, residential apartment building is required; * Exceptional written and oral communication skills; * Excellent organizational skills with a strong ability to multi-task; * Strong interpersonal skills; * Strong command of MS Office products: Word, Excel, PowerPoint; * able to resolve problems using facts, sound reasoning and common sense; * Forward thinking with an ability to develop creative strategic solutions to issues; * Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner; and * Experience with Yardi property management systems considered an asset. *We thank all applicants for their interest in Centurion however, due to the volume of applicants we receive, only those selected for interview will be contacted.* _ Centurion is an inclusive and equal opportunity Employer committed to creating a positive, supportive and inclusive environment for all Employees. In accordance with the Accessibility for Ontarians with Disabilities Act, [phone number](AODA), the Ontario Human Rights Code and all other applicable provincial rules and regulations, Centurion will provide accommodations throughout the recruitment and selection process to applicants with disabilities, as requested._ Job Type: Full-time

Example 3

*About Us: Lug was founded in [phone number]with a simple goal to freshen up the luggage retail environment with fun, functional and colorful designs. Since then, the brand has continued to grow and blossom into a strong lifestyle brand that includes smart and stylish solutions for everything from work to play to active living every day - all in brilliant color. We are proud to have been featured on Oprah’s O-List for four consecutive years and named the Official Bag of the Screen Actors Guild awards from [phone number][phone number]In [phone number], Lug launched with great success on QVC and has quickly become a key player in the fashion accessory category.* *The person in this position is responsible for the day-to-day management of the Lug social media accounts, assisting in daily social media tasks when needed, and assisting the Customer Care team, including occasional weekend and evening social coverage. They will be responsible for: the monitoring of the channels, capturing content to post from brand events or UGC, consumer responses, daily measurement tracking, assisting our customer care team with customer related assistance, and being the online voice of a group of our brands.* *They need to be a highly creative problem solver, must be able to work in fast-paced environment, with the ability to take ownership of their work and demonstrate strong abilities to effectively communicate between multiple groups. Additionally, they must be willing to monitor Lug social media channels for brand events and daily promotions that may fall outside regular work hours.* Main Tasks And Responsibilities * Put the Lug customer-first - You will have a customer-first attitude and manage opportunities, inquiries, issues and problems as they arise and delight our customers. * Engage daily with Lug’s audiences across its various social media channels to support the growth and maintenance of Lug’s social media channels * Daily monitor conversations, and proactively highlight opportunities for deeper engagement and interaction * Monitor, track, and report on feedback and online reviews * Report to the marketing organization based on the insights you discover from social listening * Manage crisis situations quickly and effectively on different social platforms and within CSS tools (Ex. Zendesk, Netsuite, etc.) * Coordinate efforts with Marketing, PR, and Customer Success teams * Additional related duties as requested * Mandatory Qualifications* *Qualifications * Bachelor's Degree or higher * 1-2 years of experience at an agency or in marketing, ideally in a community management and/or social media marketing role * Excellent copywriting skills with the ability to adapt to a brand’s voice while staying mindful of your audience * Experience building brands on social media - a proven track record building accounts and driving engagement with users * In-depth knowledge of social media platforms, including but not limited to: Facebook, Instagram, Twitter, TikTok, Snapchat, and Pinterest * Collaboration and Teamwork: works with others to deliver results, meaning fully contributing to the team and prioritizing group needs over individual needs * Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs * Able to work weekends and evenings Preferred Qualifications * 1-2 years of Customer Service experience * Digital marketing credentials (Facebook Blueprint, Google Adwords, etc.) * Experience with social media scheduling tools (Sprinklr, Hootsuite, etc.) * Experience with social listening platforms (Crimson Hexagon, Brandwatch, etc * Job Types: Full-time, Permanent Salary: per year Benefits: * Casual dress * Dental care * Employee assistance program * Extended health care * Paid time off * RRSP match * Store discount * Vision care * Wellness program * Work from home Schedule: * 8 hour shift * Day shift * Monday to Friday Application question(s): * Are you legally authorized to work in Canada? * Will you now or in the future require sponsorship for employment visa status? * Are you willing to undergo a background check, in accordance with local * What are your salary expectations (annually)? Experience: * Social media management: 1 year (required) * Customer service: 1 year (preferred) Work remotely: * Yes

Community Manager job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of a Community Manager job summary

Our multi-family property management firm owns and manages numerous apartment communities located across the US. We are currently recruiting a professional, experienced and self-motivated individual to join our growing team as a Community Manager. The successful candidate will be responsible for the maintenance and profitability of the apartment community assigned. If you are a property management professional that is interested in long-term career growth at a thriving company, we want to hear from you.

Community Manager responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to.

  • Provide information about the building and community to prospective residents
  • Schedule visits to the apartment community
  • Review and approve all new lease applications
  • Quickly close new sales and leases
  • Troubleshoot issues with the building and its residents
  • Maintain a rapport with building managers and current residents
  • Prepare and maintain time records and personnel information for the property management team

Community Manager qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

  • High school diploma/GED required (Associate degree preferred)
  • 5+ years’ residential or commercial property management experience
  • Supervisory experience preferred
  • In-depth knowledge of computers and computer software programs, including Microsoft Word and Excel
  • Excellent organization skills
  • Strong communication and leadership skills
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Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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