Collections Specialist Job Description: Top Duties and Requirements

A Collections Specialist, or Collection Clerk, is responsible for collecting payments on overdue accounts and bad cheques, and contacting debtors to make collection arrangements. Their duties include tracing and locating debtors, notifying debtors of overdue payments, and compiling reports relating to collection work.

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Collections Specialist duties and responsibilities

Responsible for resolving internal and external account queries, Collections Specialists are expected to monitor client accounts and notify clients when payments become overdue. Overall responsibility for the collection of accounts receivables lies with the Collections Specialist. Typical duties include:

  • Monitoring and maintaining up-to-date records for client accounts and reviewing accounts in arrears to ensure appropriate actions are taken
  • Notifying debtors of overdue payments and accounts by telephone, mail, and email – including timely follow up if a reply is not received
  • Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes, and processing payments and refunds
  • Tracing and locating debtors to make payment arrangements
  • Recommending further action or discontinuation of service on occasions where payment is not forthcoming – including liaising with Credit and Sales departments where necessary
  • Preparing reports related to collection work
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Collections Specialist Job Description Examples:


Example 1

*About Us* MLT Aikins LLP is a full-service law firm of more than 250 lawyers with a deep commitment to Western Canada and an understanding of this market’s unique legal and business landscapes. Based out of six key centres across the four western provinces, MLT Aikins is the only law firm to have offices in Winnipeg, Regina, Saskatoon, Calgary, Edmonton and Vancouver. As one of the 15 Largest Law Firms in Canada (Lexpert, American Lawyer Media), we have the bench strength and geographic scope to meet the increasingly complex needs of clients – from the personal concerns of individuals to the highly sophisticated and comprehensive requirements of major business enterprises. *Job Summary* Our ideal candidate is self-motivated, highly organized, has superior computer, proofreading and time management skills, excellent interpersonal and communication skills and is able to work independently, follow instructions with minimum supervision and be able to thrive in a fast-paced, professional team environment, provide superior customer service for internal and external clients. *Responsibilities Include: * * Ability to maintain an efficient electronic file system, have strong organizational skills with exceptional attention to detail. * Ability to organize and prioritize numerous tasks and complete them under time constraints. * Ability to concentrate and pay close attention to detail when evaluating legal matters. * Making outbound collection calls in an efficient and professional manner with the ability to remain composed when dealing with a diverse group of people and situations. * Strong communication, problem solving and analytical skills required. * Ability to work independently and to adapt to a fast pace changing environment. * Perform complex editing and formatting for correspondence and documents. * Ability to follow the instructions from a diverse group of clients, lawyers and staff. *Qualifications Include: * * One to three years' experience preferred in the collection practice area. * Software program knowledge or certification in: FCT Default Link, Collection Highway, Techcom, Aderant, MS Planner, MS Word, Excel and document software management are an asset. *We Offer: * * A competitive salary * Comprehensive coverage for health and wellness benefits * Access to group savings plans and investment options * Options for flexible work agreements and vacation coverage , *Our Diversity Statement * MLT Aikins is an equal opportunity employer and is committed to building an inclusive and diverse work environment. Our principles of diversity, equity and inclusion creates a space for everyone to collaborate, allowing us to deliver excellent, and increasingly innovative, legal service to our clients. We encourage individuals of a diverse group to apply to our job postings when they become available. If this sounds like you, please submit your resumé and cover letter using the form on the right. Reference ID: MLTA-[phone deadline: [phone number]12-08 Job Types: Full-time, Permanent Schedule: * Monday to Friday Work remotely: * No

Example 2

*Position: * Accounts Receivable & Collections Specialist *Training Shift: * Monday-Friday 8:00-4:30pm *Based: * Overland West Freight Lines & Comox Pacific Express [phone number]Bridgeview Dr Surrey BC V3R 0C2 *Job Description: * Join our team in a fast paced administration environment for multiple transportation companies. Primary for this position include the collection of outstanding accounts and dispute resolution. *Job Requirements: * · Minimum 1-2 years experience in collections and AR · Related education an asset · Ability to problem solve · Ability to investigate and escalate customer complaints and billing discrepancies for resolution · Ability to identify, review and create action plans to effectively deal with delinquent accounts · Proficient in all Microsoft applications. Especially Excel & Outlook, ability to merge documents and be familiar with general computer applications (creating through different hard drives, etc) · Friendly, outgoing, detail oriented individual with good handwritten and oral skills · Transportation knowledge an asset *Compensation & Benefits: * · Wage to be negotiated based upon experience · Comprehensive benefits package available after completion of the probationary period, including extended health, vision, dental, life insurance and company RSP matching program. · COVID Safeaty Protocols IN PLACE: All successful candidates will be contacted by phone for scheduling an initial phone interview and if required a secondary interview will be scheduled via Zoom. *Please apply with resume and cover letter with wage expectations.* *Subject line: * Accounts Receivable Reference ID: AR Job Types: Full-time, Permanent Benefits: * Casual dress * Company pension * Dental care * Disability insurance * Extended health care * Flexible schedule * Life insurance * On-site parking * Paid time off * RRSP match * Vision care Schedule: * 8 hour shift * Day shift * Monday to Friday Experience: * Customer Service: 3 years (required) * Accounts receivable: 1 year (preferred) * collections: 1 year (preferred) Work remotely: * No

Example 3

Department: *Finance* Location: *Toronto , Canada* *About Us: * G Adventures is the world’s largest small group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travellers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours. With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it. Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world. If all that sounds like your kind of thing, well, we can’t wait for you to join us. * About the Role: * Reporting to the Finance Manager, the *Collections Specialist* brings their solid experience in global collections to deliver on targets and will support business initiatives. You are self-motivated and work well in a team environment with a passion for delivering a superior partner experience in the cash collections function. The successful candidate has the ability to work well in a team and share their best practices across the organization. They are able to adapt to an ever-changing growth-oriented environment using leading metrics as an evaluation of performance. *What You'll be Doing: * * Accountable for the timely collection of accounts receivable, which includes the distribution of monthly statements and ensuring accurate customer information is maintained. * Responsible for effectively resolving collections disputes and account reconciliation in your portfolio * Accurately evaluate the likelihood of collectability of disputed items before they hit 60 days past due to flag “at-risk” accounts to the Sales team/Finance Manager to resolve * Partner with your peers to support other AR activities as required * Manage all communications for the Collections team * Responsible to keep updated with changes in collection practice and process. *Desired Skills & Experience* * 3-5 years collections experience, preferably global B2B preferred. * Excellent written and verbal communication and negotiation skills, specifically with Sales and External Customers * Strong customer service mindset with the ability to solve it right the first time * Strong organization and time management skills, with demonstrated success managing multiple priorities * Self-starter with a continuous improvement mindset to support best in class process automation * Strong team player, understanding that you deliver as a team and it is always best when you collaborate to find solutions to problems. * Demonstrated ability to learn with your peers and others and support a culture of resiliency in a continuously changing environment. *Location: * Toronto, ON or Remote *We thank all interested candidates however only those chosen for an interview will be contacted.* Applicants MUST HOLD Appropriate Citizenship OR Documents Permitting THEM TO Reside AND WORK IN Canada**** *G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable Job Type: Full-time

What does a Collections Specialist do?

Collections Specialists are typically employed within accounts receivable departments for various companies such as banks, loan companies, utility companies, and department stores. With overall responsibility for the collection of all accounts receivable, a Collections Specialist will monitor customer accounts, provide customer service regarding collection issues, resolve client discrepancies, and communicate with sales departments regarding customer accounts. Often Collection Specialists may also approve or decline future lines of credit or credit purchases for clients – as they will be best able to review and assess clients’ payment history.

Collections Specialist skills and qualifications

A successful Collections Specialist typically has a combination of accounting and clerical skills, communication and negotiation capabilities, and an analytical eye for detail. Organization and time management skills are imperative to success, as Collection Specialists are often juggling multiple priorities at any given time. Having the ability to assess the tasks at hand, prioritize, and act accordingly will be beneficial in managing the workload. Top skills for Collections Specialists include:

  • Strong clerical and administrative abilities, including proficiency in managing documents, spreadsheets, and databases
  • Strong numeracy skills, particularly with regards to scheduling, budgeting, and accounting
  • Accuracy and attention to detail, with an analytical eye
  • Proficient computer skills, with a good working knowledge of Excel, Google Sheets and other data management software
  • Being a team player and confidently collaborating with Sales, Credit, and various other departments to find solutions to problems
  • Excellent written and verbal communication skills, both within the company and externally with clients
  • Investigative and research capabilities

Collections Specialist experience requirements

Ideal candidates will have one to two years of experience within a Collections Specialist, Accounts Receivables, or Billing role. However, experience within administrative and clerical positions will be beneficial. Entry-level candidates should have a minimum of some experience within one of these areas. Familiarity with accounting processes and software (such as SAP) is an asset. Industry-relevant experience is also a bonus.

Collections Specialist education and training requirements

A high school diploma is required for most Collections Specialist positions. While a period of on-the-job training is often provided for Collections Specialists, a business school diploma or accounting qualifications are an asset. In certain provinces, additional licensing may be necessary. In British Columbia, this is regulated by Consumer Protection British Columbia, and in Yukon, the Professional Licensing and Regulatory Affairs office issues licenses.

Collections Specialist salary expectations

According to Indeed Salaries, a Collections Specialist’s average salary is $38,641 per year in Canada. However, this may vary depending on experience, location, and company.

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Collections Specialist job description FAQs

Who does a Collections Specialist report to?

Who a Collections Specialist reports to will vary depending on the size of the company. Within large Collections departments, a Collections Specialist will report to a Collections Supervisor or Manager within the department. However, a Collections Specialist will report to the Accounts Receivables Manager, Credit Manager, or Finance Manager within small or medium-sized companies.

How can you make your Collections Specialist job description stand out?

To make your Collections Specialist job description stand out, make sure to include all of the necessary information about the job such as the working hours, location, and salary. Include details such as the type of product or service your business provides, the type of software the Collections Specialist will need to use during their work, and any other special requirements you have, such as financial qualifications. 

What should you look for in a Collections Specialist resume?

When reviewing applicants’ resumes, look for previous Collections experience or experience within Account Receivables departments. This experience will be a valuable asset when onboarding a successful candidate. Applicants that demonstrate a high level of attention to detail, a critical eye, and the ability to communicate well may show great potential for a Collections Specialist position.

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