What does a Client Partner do?
A Client Partner acts as a liaison between the business and its customers. They ensure customers receive the best service possible to encourage them to come back. Client Partners do this by routinely reaching out to customers in a number of ways, such as sending newsletters with products, services or promotions, resolving any questions or concerns they have, or negotiating new contracts. Client Partners also need to build relationships with new clients to further encourage revenue growth. They also help develop new business strategies and budgets that will help meet monthly or yearly revenue targets.
Client Partner skills and qualifications
To successfully maintain and build client relationships, Client Partners need a variety of skills and qualifications, including:
- Strong interpersonal skills
- Excellent written and verbal communication skills
- Understanding of relevant software and systems, such as current Client Relationship Management (CRM) software
- Excellent customer service skills
- Ability to resolve issues independently
- General business knowledge
- Self-motivated and able to work independently
- Able to adhere to budgets and meet sales targets
Client Partner experience requirements
Client Partners have a strong responsibility to keep customers satisfied to help meet sales targets. To do so, candidates must have three to five years experience in a customer service role. This helps prepare them for handling customer concerns and building strong professional relationships. You may also prefer candidates to have at least one year of management experience so they are comfortable leading a team to success.
Client Partner education and training requirements
The role of a Client Partner tends to be a consulting position in most companies, so they require a strong educational background. Candidates should have a bachelor’s degree in a related subject, such as business, marketing, or business management. You may also require candidates to have a master’s degree in a similar field. If you don’t require a master’s degree, candidates with one are preferable.
Client Partner salary expectations
According to Indeed Salaries, the average salary of a Client Partner in Canada is $94,559 per year. The actual salary earned will vary depending on experience, location, and the hiring company.
Job description samples for similar positions
Other job description samples relating to managerial customer service roles include: