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Chief of Staff Job Description: Top Duties and Requirements

A Chief of Staff maintains the overall day-to-day operations of an organization, works closely with executive-level staff on performance tasks, and ensures the office runs smoothly. Their duties include completing administrative tasks, overseeing office tasks, and planning meetings and events.

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Chief of Staff duties and responsibilities

The role of a Chief of Staff is fast-paced and the tasks are very dynamic, depending heavily on the needs of the executives and the organization. However, some common duties and responsibilities will include:

  • Managing schedules, business trips, and budgets and expenses
  • Working with executives to prioritize business strategies and growth opportunities
  • Providing recommendations to senior leadership on improvements
  • Researching opportunities, gaps, and risks, and presenting to executive teams
  • Planning all aspects of large meetings, working with junior staff to execute small details
  • Determining the best way to track performance and keep teams on track towards their goals
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Chief Of Staff Job Description Examples:

Example 1

Who You Are

We are seeking a highly organized and proactive Chief of Staff to provide comprehensive support to our CEO. This position offers a unique opportunity for professional growth as the selected candidate will have the chance to learn firsthand from the CEO and be actively involved in strategic business operations. The Chief of Staff will also be responsible for managing the CEO's schedule, arranging meetings, handling travel arrangements, managing expenses, and ensuring smooth day-to-day operations.

What You�ll Do

  • Acting as the point of contact among executives, leadership team members, and other external partners.
  • Assist in day-to-day business operations, collaborating with various teams to support the CEO in strategic decision-making.
  • Attend meetings alongside the CEO, taking minutes and following up on action items.
  • Proactively identify opportunities to improve efficiency to streamline workflow.
  • Prepare and review materials, reports, and presentations for meetings and events.
  • Monitor and respond to emails, ensuring important messages are brought to the CEO's attention promptly.
  • Arrange and coordinate travel arrangements for the CEO, including flights, accommodations, and transportation.
  • Manage expense reports, ensuring accuracy and adherence to company policies.
  • Handle and maintain confidential and sensitive information with utmost discretion and professionalism.

    What You�ll Need

  • Bachelor's degree in Business Administration, Management, or related field required.
  • Demonstrated willingness to learn and grow professionally, with a keen interest in business operations and strategy.
  • Proven experience in a Chief of Staff role, or similar.
  • Exceptional communication and interpersonal skills, both written and verbal.
  • Excellent organizational and time management skills.
  • Strong attention to detail and problem-solving abilities.
  • Tech savvy and comfortable with MS Office suite.

    Benefits

    At CSSI, we offer a remote, fast-paced, growth-oriented work environment that affords equal opportunities and embraces diversity. We provide satisfying careers for our employees to work hard and have fun in the process. A competitive compensation package, inclusive of insurance benefits, will be offered to the successful candidate.

    How to Apply

    We thank all applicants for their interest; however, only those under consideration will be contacted for an interview.

    Job Type: Full-time

    Salary: From $46,831.27 per year

    Benefits:
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care
  • Work from home
    Flexible Language Requirement:
  • French not required
    Schedule:
  • Monday to Friday



    Application question(s):
  • Why are you interested in this role?
  • What salary range are you targeting?

    Education:
  • Bachelor's Degree (required)

    Experience:
  • Chief of Staff or similar: 1 year Location: In person

    • Example 2

    Summary:

    The Chief of Staff/Executive Assistant acts as the Councillor's chief policy advisor. This position develops and implements all policy objectives, strategies and operating plans for the Councillor's offices and manages and directs all activities and staff at Toronto City Hall and North York Centre.

    Essential JOB Functions:

  • Supervisory:Directly supervises up to 6 employees and up to one part-time and temporary employees; carries out responsibilities in accordance with office policy and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performances; rewarding and disciplining employees; addressing complaints; and resolving problems;
  • Sets and oversees the administration of office goals, policies and procedures and has oversight responsibility for all personnel matters including hiring, salary, and disciplinary decisions;
  • Coordinates and supervises the efforts of all employees
  • Conducts staff meetings;
  • Develops strategies and tactics on issues;
  • Acts as the Member's principal liaison and responds to office visits and telephone inquiries from constituents and various interest groups;
  • Maintains a good working relationship with the Councillor, staff, and constituents;
  • Speaks to local groups when the Councillor is unavailable;
  • Oversees the office budget;
  • Accepts performance-based criticism and direction;
  • Works well under pressure and handles stress;
  • Meets attendance requirements as established by the office;
  • Works a flexible schedule including nights and weekends; and
  • Performs other duties as assigned by the Councillor.
  • Develops office infrastructure including implementation of technology, data management and analytics.
  • Ensures staff are trained and able to use all necessary technology to support the operations of the office.
  • Excellent listening skills and is able to connect with diverse groups and build relationships.

    Education/Experience:

    A minimum of a bachelor�s degree in political science or related field, including strong academic credentials is preferred. Alternatively, five years of related experience or training in management and/or government or equivalent experience.

    Skills AND Knowledge Required:

  • Thorough knowledge of Toronto City Hall procedures;
  • Provides necessary organization, supervisory leadership, and motivation to manage a staff team;
  • Ability to perform essential job functions above;
  • Ability to maintain a good working relationship with the Councillor, staff and constituents;
  • Ability to work cooperatively and courteously with others;
  • Temperament to communicate with a variety of personalities in a tactful, pleasant, and professional manner;
  • Excellent oral and written communication skills;
  • Knowledge of the office policies, practices, and procedures;
  • Knowledge of Hubspot, Database Management, Wix, Canva, Microsoft Office and strong spreadsheet skills.
  • Fluency in Chinese, Korean or Farsi is an asset
  • Residing in Willowdale, Ward 18 is an asset

    Hours & Location:

    The position is a fixed-term, full-time contract - 35 hours per week, not including occasional evenings and weekends (which will be counted as lieu time) - starting on December 12, 2022 until the end of the term in November 2026. The position will be based out of Toronto City Hall located at 100 Queen Street West as well as North York Centre in Willowdale.

    Applications will be reviewed on a rolling basis beginning immediately. We thank all interested applicants; however, only those candidates being considered for an interview will be contacted.

    Job Type: Full-time

    Salary: $70,000.00-$80,000.00 per year

    Benefits:
  • Dental care
  • Extended health care
  • Paid time off
  • Vision care
    Schedule:
  • Evenings
  • Monday to Friday
  • Weekend availability

    COVID-19 considerations:
    Applicants will be required to sign a COVID vaccination attestation.

    Ability to commute/relocate:
  • Toronto, ON: reliably commute or plan to relocate before starting work (required)

    Application question(s):
  • Do you have experience setting up and maintaining a database?
  • Are you able to learn and adapt to new applications and technologies?

    Education:
  • Bachelor's Degree (preferred)

    Experience:
  • management: 2 years Location: One location

    • Example 3

    Voysis is a vibrant company offering Cloud Telephony System powered by Cisco, Managing Voice and Contact Center as a Service.

    Voysis is looking for a qualified individual to fill the following full-time position in Laval:

    Customer Liaison Manager will assist in the delivery of service to ensure a high-level customer satisfaction. This position is ideal for someone who enjoys working in a fast-paced environment, has a high attention to detail, and is willing to take on a wide variety of tasks.

    KEY Responsibilities
  • Ensure delivery of business
  • ERP Integration
  • Customer retention/Chrun reporting
  • Quarterly pulse with customer
  • Project Support
  • Communications
  • Take ownership and manage customers� expectations
  • Work directly with Vice President to streamline processes

  • Ensure that questions that arise from additional contact and manager ring backs are directed to the correct place for resolution and escalated if required
  • Ensure that customers are kept fully informed of developments/progress relating to their issue to prevent further queries
  • Own and take full responsibility for customer issues by providing an end-to-end service for the customer
  • Identify and implement solutions to resolve any issues that may result in a dissatisfied customer
  • Deal with queries from the customer and ensure other questions that arise during contact are directed to the correct place for resolution
  • Escalate situations early to Site Agent/Project Manager to assist in managing operational risk
  • Make a difference by taking personal ownership for delivering service which exceeds customer expectations
  • Relay information to other internal stakeholders in incident situations Ensure own compliance with contingency plan procedures during incidents
    Key Relationships
  • Liaise and develop relationships with customers

    Skills

  • Experience in customer service (direct customer contact, query resolution experience)
  • Problem solving skills
  • Calm, cool and collected in stressful situations
  • Excellent comunication skills, both written and verbal, in french and english.

    We wish to thank all applicants, however, only those selected for an interview will be contacted directly. If you are selected to participate in the recruitment process, accommodations are available upon your request to meet your accessibility needs.

    Job Type: Full-time

    Salary: From $70,000.00 per year

    Benefits:
  • Dental care
  • Extended health care
  • On-site parking
    Schedule:
  • Day shift

    Education:
  • AEC / DEP or Skilled Trade Certificate (preferred)

    Experience:
  • Customer service: 2 years (preferred)

    Language:
  • French (required)
  • English (required)

    Application deadline: start date: 2022-11-01

    • Example 4

    *About Us: * Parallelz is building a platform that enables anyone to instantly create, and share modified versions of their favourite mobile games. Our technology enables anyone to personalize the visual, aural, and interactive elements of existing mobile games without any coding, hacking, or modifications from the original developers. Users will be rewarded for creating, extending, and sharing these mobile games with others across social networks and messaging apps. Parallelz�s founding team and advisors are serial entrepreneurs and technologists from Google, Mozilla, Jam City, MIT Media lab, and other top organizations in the gaming and technology world. Our mission is simple: amplify human creative output. *What You Will Be Doing: * As a Chief of Staff, Operations to work alongside our CEO to act as a force multiplier. Reporting directly to our CEO and working alongside the Executive Team across multiple entities, this is a great opportunity to work and lead in cross functional initiatives including budget, employee success, growth / margin analysis, and alignment with existing and prospective partners. This role will help shape, guide and manage the evolution and execution of Big Viking�s strategy, both internally and externally. This role is set to be an 18 - 24 months contract. After this period, you will either maintain your position, transition to another senior role in the company or spearhead one of the newer business units. This position is open remotely but preference will be given to people in Toronto or Eastern Time Zone. *Key
  • Serve as thought partner and drive strategic decisions: Work directly with senior executives and internal teams to drive strategic decisions across the company and ensure the company is aligned on key strategic initiatives
  • Coordinate key meetings
  • Support the Office of the CEO on a day to day basis: Help the Office of the CEO stay organized, track priorities, and summarize key information needed to make critical decisions for the various entities
  • Project managing strategic cross functional initiatives
  • Primary point of contact internally and externally for all matters pertaining to the CEO
  • Understand strategic business initiatives and help communicate and implement them across the company
  • Build and maintain credibility throughout the business as a strategic advisor and team player *Job Requirements: *
  • BS / BA required, MBA is ideal
  • 7+ years in management, leadership and strategic planning, preferably from a management consultant, iBanking or startup environment
  • 5+ years of demonstrated success leading large, complex projects across teams or organizations. Highly organized with excellent follow through
  • Proven ability to exercise sound and independent judgement in a variety of different situations
  • Top notch verbal and written communication, administrative and organizational skills
  • Strategic thinker with the ability to see the big picture, balancing short and long term objectives
  • The ability to interpret business strategy, connect it to the organization�s priorities and see them through to successful implementation
  • Ability to deal with ambiguity, be self driven, multitask and manage dynamically changing, competing priorities and deadlines
  • Proven ability to build relationships at all levels within an organization, from entry level to C-Suite *Exceptional Candidates: *
  • Personality type that is outgoing, dynamic, enthusiastic and able to network successfully across a large number of groups and individuals
  • Proven team-building and change management skills to coach, mentor and empower team members throughout the organization
  • Proven record of developing team members
  • Ability to manage time, priority, stress and change
  • Resourcefulness in problem-solving
  • Ability to adapt to different types of personalities
  • Courageous management and good sense of judgment
  • Excellent listening skills *The Loot: *
  • Competitive salary, At home perks and participation in the Employee Stock Option Plan Job Type: Full-time Salary: $1.00-$2.00 per hour Benefits: * Dental care * Extended health care * Stock options Schedule: * Monday to Friday Education: * Bachelor's Degree (preferred) Experience: * management: 7 years (preferred)

    • Example 5

    *About Us* Home�s Pro Buildings Materials is a national distributor of flooring and hardware with locations across Canada including Vancouver, Edmonton, Calgary, Saskatoon, Winnipeg, and soon Halifax. With over 30 million dollars in revenue and the support of our stakeholders, Home�s Pro is looking to expand into more of Eastern Canada. We dedicate ourselves to bringing value products to all of our clients with a focus on quality and consistency. Home�s Pro is looking forward to growing its team and operations rapidly, striving to bring the same polished products and services to more clients. *Job Description* The Chief of Staff is responsible for creating, shaping, and streamlining company processes. They will work with executives, district managers, and management to ensure that decision processes are more effective. This is a role that closely works with the CEO and stakeholders to coordinate the company from within, developing a strong culture, consistency, and various initiatives. A main focus in this role will be one of Home�s Pro�s initiatives, which is talent retention and employment compensation programs. The Chief of Staff will work closely with HR to implement these programs. *Job Responsibilities* � Create and streamline procedures and policies according to the needs of the company � Develop a profit sharing plan with the goal of motivating and rewarding employees � Develop an employee retention plan to facilitate employee loyalty, and to grow stability � Perform data and empirical-driven research to analyze gaps in employee satisfaction � Monitor the traffic of employee talent and pinpoint retention issues and areas of improvement � Act as a point of contact between the CEO, top executives, and various stakeholders � Organize and track hiring streamlines by taking charge of talent acquisition � Develop and push out projects that require stakeholder involvement � Direct investor and grant pursuits, ensuring that the company maintains growth financially � Lead meetings with content that is innovative especially pertaining to human capital issues *Job Requirements* � You have 3+ years of experience working with start-ups/small businesses � You have expertise in multiple backgrounds such as HR, finance, accounting, project management, and planning. � You have excellent interpersonal skills along with exemplary problem solving and analytical skills � It feels second nature for you to work in a fast-paced and constantly fluctuating environment � You thrive in environments with tight deadlines, high demands, and fluctuating schedules � You have excellent decision making skills and are familiar with building scalable processes � You have a basic understanding of grants funding policies, methods of application, and proposals � Experience and knowledge with workers compensation programs is a valuable asset � A Bachelor�s degree is required, CPA and/or CPHR designations are valuable assets *If this position interests you, please submit your cover letter along with your resume/CV as part of your application.* Job Types: Full-time, Permanent Salary: per year Additional pay: * Bonus pay Benefits: * Dental care * Extended health care * Vision care Schedule: * 8 hour shift Education: * Bachelor's Degree (preferred) Experience: * Human resources: 1 year (preferred) Work remotely: * No

    What does a Chief of Staff do?

    A Chief of Staff manages the day-to-day operations of a company, solving problems around the office. They work closely with executives to ensure they are taking care of solvable daily office issues. They may also offer recommendations to grow a company, train new staff members, or measure employee performance. In government settings, the Chief of Staff acts as a coordinator of staff for senior government officials. The role has various duties and responsibilities that may change day-to-day.

    Chief of Staff skills and qualifications

    As a Chief of Staff works closely with senior executives and leadership throughout an organization, they must be confident in their abilities. To be successful, they will have a variety of prerequisite skills and qualifications, including:

    • Excellent written and verbal communications for collaborating with all levels of the organization
    • Leadership skills needed for creating strategies, leading meetings, and planning new opportunities
    • Organization and planning skills crucial for multi-tasking while prioritizing and executing tasks
    • Ability to diffuse conflicts with colleagues
    • Strong problem-solving skills to work with clients, vendors, staff, and other stakeholders independently

    Chief of Staff experience requirements

    As a Chief of Staff works so closely with the organization’s leaders to improve operations, they should have previous experience. Look for a candidate with prior work experience in an executive role within the same industry. Alternatively, a candidate with prior Chief of Staff experience in a different industry has transferrable skills and can be successful in a new sector. Chief of Staff experience is generally not a requirement if the candidate has sufficient senior leadership experience.

    Chief of Staff education and training requirements

    Look for candidates with a bachelor’s degree or higher certification in business administration or a related field such as marketing, finance, or economics. The specifics of a candidate’s education requirements depend on your industry and what you deem to be important for the role. For example, if you operate in the software industry, you may want to consider someone with a degree in software engineering. However, someone who has extensive experience in administration and marketing could be a good fit for a sales company. You may prefer to hire candidates with a master’s degree or additional study in a specified field for advanced or technical positions.

    Chief of Staff salary expectations

    According to Indeed Salaries, the average salary for a Chief of Staff in Canada is $95,800 per year. This salary varies depending on the candidate’s experience, the industry the company operates in, and the office’s location.

    Job description samples for similar positions

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    Chief of Staff job description FAQs

    What is the difference between a Chief of Staff and an Executive Assistant?

    A Chief of Staff typically reports directly to the Chief Executive Officer. They work closely with the senior management team and collaborate on how to improve the company’s overall operations. They also ensure the CEO is up-to-date with everything going on across the company, and act as a trusted advisor. Furthermore, they work behind the scenes to deal with issues before they escalate, such as mediating disputes, and act as a buffer between various employee levels within the organization.

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