Caseworker Job Description: Top Duties and Requirements

A Caseworker, or Case Manager, assists an individual or family to manage and oversee the social services support they receive. Their duties include completing an initial interview assessment to determine needs, providing referrals and booking appointments with various social services within the community, and following up on the case’s progress and management.

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Caseworker duties and responsibilities

While some Caseworkers work within a general social services environment, other Caseworkers specialize in a particular area, such as corrections or child services. All Caseworkers’ general duties and responsibilities include working with a client or family and connecting them with the community’s necessary resources. Some of the other duties and responsibilities may include:

  • Interview clients to assess their current situation and challenges
  • Determine what social services and additional agencies the client needs
  • Assist clients in developing necessary skills for social and personal challenges
  • Investigate child and senior abuse or neglect and take authorized action as required
  • Work within a team of professionals to ensure the client receives proper therapy, counselling, and other services
  • Manage the progress of the client and adjust services as required
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Caseworker Job Description Examples:


Example 1

Are you looking to make a difference in a patient’s life? At , you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today! What you will be doing Primary Duties AND Responsibilities: The management of the assigned projects and/or cases. Adherence to the general company processes. Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on: · funding and access issues, including private, public and special access programs; · compliance programs o administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers; o implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals; o all patient programs are based on casework methods and include a significant amount of out-bound calls. · Document each activity in program specific database. · Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager. · Provide feedback regarding current protocols, database, processes, and relationships. · Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences. · With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring. · The Caseworker will also be assigned other duties and tasks as required from time to time. What your background should look like Experience AND Educational Requirements: Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education. A minimum of one (1) year experience in customer service Bilingual (French/ English) Ability to multitask Attention to detail Strong Problem solving skills Experience in the medical and pharmaceutical field is an asset. Working knowledge of Word, Excel and Outlook Minimum Skills, Knowledge AND Ability Requirements: 1. Advanced knowledge of pharmaceutical distribution industry 2. Working knowledge of automated warehouse operating system 3. Strong business and financial acumen 4. Strong analytical and mathematical skills 5. Ability to communicate effectively both orally and in writing 6. Effective interpersonal and leadership skills 7. Effective organizational skills; attention to detail 8. Ability to consistently meet deadlines 9. Excellent problem-solving skills; ability to resolve issues effectively and efficiently [website] presentation skills [website] of Microsoft Word, Excel, PowerPoint and other Office Programs What offers We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population. Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit. Schedule Full time Equal Employment Opportunity is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

Example 2

Job description Time Immigration Consultants Inc. is looking for an Immigration Caseworker with at least 1 year of experience in Immigration Company. Must be fluent in English, Hindi, and Punjabi Successful candidate will be handling Immigration files and International Student admissions process. * *Processing and Support Functions* * Researching the processes and requirements for different types of applications such as Express entry PR, PGWP, Student permit, PNP, LMIA, Spousal support, Tourist visa, extensions, and citizenship. * Coordinating the Application process including evaluating Applications to identify category, qualifications, researching the processes and requirements for different types of Applications. * Checking completeness of student application and Submitting application on College Portal * Preparing submission packages for both basic and complex submissions and sending to various government agencies. * Preparing invitation letters and statutory declarations. *Client Communication* * Responding to both basic and complex client inquiries by e-mail and/or telephone *Office Administration* * Performing various administrative duties including like managing files, tracking dates, doing spreadsheets, Excel Sheets, submission packages. *Skills and Qualifications: * * 1+ year experience with an Immigration Consultancy/Law Firm Required * Excellent writing abilities are a requirement * Strong attention to detail * Excellent customer service skills * IT proficiency - Proficient in Excel, Word, PowerPoint * Candidates must have appropriate education to perform duties. * Job Types: Full-time, Permanent Job Types: Full-time, Permanent Salary: $16.00 per hour COVID-19 considerations: We provide masks , gloves and sanitizer. Job Types: Full-time, Permanent Salary: $16.00 per hour Schedule: * 8 hour shift Experience: * Immigration Caseworker: 1 year (preferred) Work remotely: * No

Example 3

Aangen is an organization where an egg is not just an egg and a job is not just a job. As a social enterprise, all of our business functions support our Families In Need and Chance for Change programs. Aangen has a B2B (business to business) model, and our customers vote for the kind of world they want to live in with every dollar they spend with us. Their purchases support all the functions of Aangen’s local and global programming. *Job description* *Caseworker Job Details* * 25 hours a week *Caseworker Responsibilities* * Assessing cases and compiling case reports containing relevant information. * Ensuring that case reports are kept up to date. * Providing support, guidance and counsel to participants in our programs: Chance for Change program (supported employment program for those with barriers to employment), and our Families In Need program (supporting families in the community with crisis management and long-term stabilization). * Providing wrap-around services to all participants in the Chance For Change program and the Families In Need program * Making referrals or introductions to other agencies. * Scheduling and escorting individuals to appointments with legal aid workers, counselors, doctors, etc. * Monitoring visits between at-risk or fragile children and family members. * Motivating individuals to participate in rehabilitation programs. * Reporting abuse. *Caseworker Requirements* * Bachelor’s degree in social work. * A master’s degree in social work is an asset. * Experience in the field * Provincial licensure or professional registration with a government body required. * Basic computer skills. * Must be socially perceptive to work with individuals who have difficulty expressing their needs. * Knowledge of methodologies. * Must be organized and practical. * Proven coordination skills to connect with relevant services. * Ability to compromise, negotiate and work well with others. Part-time hours: 25 per week Application deadline: [phone number]12-03 Expected start date: [phone number]12-05 Job Types: Part-time, Permanent Salary: $23.00-$25.00 per hour Benefits: * Casual dress * Company events * Dental care * Extended health care * Flexible schedule * Vision care * Wellness program * Work from home Schedule: * Day shift * Monday to Friday COVID-19 considerations: Limited number of employees in office on any given day. Masks required. Education: * Bachelor's Degree (required) Work remotely: * Yes

Example 4

*Company description* Big Brothers Big Sisters of Peterborough is a non-profit agency that promotes the growth and development of children by providing positive one-to-one relationships with an adult role models. *Job description* *Function* The successful applicant will provide casework management in accordance with the National Standards set out by Big Brothers Big Sisters of Canada. They will be responsible for matching volunteer mentors with children and youth, and to monitor those matches to ensure the healthy development of the relationships. The caseworker will work within the guidelines, policies and mission of the Agency and will be accountable and responsible for specific projects as assigned. *Primary Responsibilities* * accept and document application of potential volunteers and clients (including parent, guardian, child, youth, etc.) * manage intake of children and volunteers including orientation, interviewing, screening etc. * conduct reference checks of potential volunteers * inform volunteers of their acceptance or rejection * inform families of the reasons for the denial of service or for the closing of an application or referral * contact schools or other involved social service agencies as appropriate for assessment input * conduct the Child Safety training program with volunteers, children and parents * maintain case notes on all cases in accordance with the National Standards * facilitate match closure process for volunteer, child and parent, including exit interview for volunteer * provide regular reports to Executive Director, or special reports as requested * maintain strict confidentiality as outlined in agency Privacy and Confidentiality Policy * ensure all clients and volunteers are informed of any pertinent agency information such as group programs, change of policy, change of address etc. * perform administrative functions as required to manage caseload * make referrals to other agencies as warranted * participate on committees as required * liaise with schools, other youth service agencies, other community groups, clubs or the public in general as required * assist with recreation events as required * complete regular (min. yearly) performance appraisal including goals and objectives throughout the year * assist with the training and management of university and college placement students * remain aware of federal and provincial privacy legislation and the agency’s privacy policies and practices * all other duties as assigned by the Executive Director In accordance with Big Brothers Big Sisters of Canada’s National Child Safety Standards, all Mentoring Coordinators must: _“have a two year post-secondary diploma in a related field (eg. education, social or human services, child and youth work, family studies etc.).”_ In addition to this, the agency may require the applicant to have: * effective oral and written communication skills * strong problem solving skills * ability to interact with people of all ages and cultural backgrounds * ability to work independently and as part of a team * sound computer skills * ability to work flexible hours * access to a vehicle * ability to oversee and assist placement students * a valid driver's license Contract length: 12 months Job Types: Full-time, Contract Salary: per year Benefits: * Extended health care * Flexible schedule * On-site parking Schedule: * 8 hour shift * Monday to Friday COVID-19 considerations: All applicants considered for this position will be required to show proof of full vaccination from COVID-19. Education: * DCS / DEC (preferred) Experience: * Supervising experience: 1 year (preferred) Work remotely: * No

What does a Caseworker do?

Caseworkers operate in the field of social work. They work one-on-one with clients to navigate and manage the available services and agencies to support their needs. This can include planning referrals for financial aid, employment counselling, legal aid, housing assistance, and medical treatment. A Caseworker then follows up with the client to ensure they access the needed programs and services.

Caseworker skills and qualifications

Successful Caseworks are advocates for social change and have a balanced blend of desire to help others and resourcefulness. They enjoy working with other professionals in a team environment and can multitask and manage multiple cases at once effectively. Some of the other vital skills and qualifications of a Caseworker include:

  • Ability to listen with compassion, empathy, and without judgement to a diverse demographic
  • Strong organizational skills to manage several cases simultaneously with a high level of care
  • Critical thinking, problem-solving, and the ability to come up with creative solutions
  • Strong foundational knowledge of available social services and support agencies within the community
  • Strong understanding of various social issues, including unemployment, poverty, housing, racism, and addiction
  • Ability to develop prevention and intervention programs and support systems

Caseworker experience requirements

Look for Caseworkers with a strong understanding of all available social services within the community. If the role requires specialized knowledge, look for a candidate with experience working in a particular or related area such as child welfare, senior welfare, family services, addictions, or corrections.

Caseworker education and training requirements

All provinces and territories in Canada require Caseworkers to have a bachelor’s degree in social work. However, there is an exception in Alberta, where a social work diploma is also acceptable. So be sure to confirm that candidates meet the relevant education requirements when reviewing resumes.

Candidates must also be registered with the local governing body and have membership within the provincial or territorial Social Workers Association before practicing. For example, candidates applying to practice in Saskatchewan need to be a member of the Saskatchewan Social Workers Association. Most Canadian associations allow candidates to apply online.

Caseworker salary expectations

According to Indeed Salaries, average pay for a Caseworker in Canada is $23.31 per hour. This varies depending on factors like the candidate’s experience, education, office location, and your company’s needs.

Job description samples for similar positions

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Caseworker job description FAQs

What is the difference between a Caseworker and a Social Worker?

The educational training of a Caseworker and a Social Worker in Canada are the same. The job duties differ in that a Caseworker coordinates all the services and programs for a client and rarely offers therapy or counselling. In comparison, a Social Worker is a team member that provides hands-on service to the client by providing treatment, counselling, or training.

Who does a Caseworker report to?

Typically, a Caseworker reports to a Case Manager within a social service organization or company. A Case Manager supervises several Caseworkers and oversees their client management, provides guidance and advice, and ensures they follow proper protocol.

What are the day-to-day duties of a Caseworker?

A Caseworker spends their day helping people with complex personal, social, wellness, and financial issues. Their day can include interviewing new clients to determine an overall understanding of the problems they face. They may also interview and follow up with current clients working with other service providers, such as therapists and counsellors. A Caseworker maintains detailed records and reports of the clients they are managing. Their day also includes coordinating appointments and referrals for their clients and collaborating with other professions. They may also spend time developing and implementing social programs within the community.

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