Case Manager Job Description: Top Duties and Requirements

Case Managers are employed to facilitate the process of case management. Their duties include assessing a client’s physical and mental wellness, helping clients achieve autonomy, and coordinating and providing safe, timely services to the affected clients.

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Case Manager duties and responsibilities

Duties and responsibilities of a Case Manager vary across industries. On a general level, Case Managers oversee clinical and administrative operations, manage case files, and hire and train new employees. Other duties and responsibilities of Case Managers may include:

  • Conducting initial comprehensive assessments for client needs and support systems
  • Evaluating client needs in order to provide a personalized plan
  • Providing proper education on risk prevention to patients, their families and support groups
  • Ensuring clients’ compliance with medication and care plans
  • Helping clients make informed decisions by acting as advocates regarding treatment options
  • Promoting cost-effective and quality intervention programs 
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Case Manager Job Description Examples:


Example 1

*Positions Available*: _[phone number]_ *Compensation: *_$[phone number],[phone number][phone number]to $[phone number],[phone number][phone number]per annum_ *Unionized Position: *_Yes_ *Union: *_OPSEU L[phone number]_ *Hours of Work: *_[phone number][phone number]hours per week_ *Position Type: *_Full-time Permanent_ *Job Class: * _Clinical_ Reporting to a Program Manager, the Nurse Case Manager coordinates and monitors the assessment, treatment and follow-up for each client. This position requires skill in the planning and organization of nursing care for individuals with a mental health diagnosis and complex care needs. The responsibilities of this position include, but are not limited to: *Responsibilities: * * Responsible for the assessment, evaluation, planning and revision of client care; * Administer nursing care as directed or required. Process orders from Nurse Practitioner or Team Psychiatrist; * Use correct nursing techniques when treating clients in compliance with all procedures and policies; * Identify and communicate significant abnormalities in client data to appropriate team members responsible for coordination of all services caring for each client; * Identify and report irregularities or mistakes in client care to the appropriate team members; * Responsible for monitoring accuracy and timely completion of laboratory work; * Report abnormal values and complete relevant and documents as well as necessary follow-up; * Review notes and care plan to assure appropriate intervention based on plan of care and accuracy of documentation; * Perform direct client care requiring skilled assessment and intervention. *The successful candidate will possess: * * Degree/or diploma from an accredited school of nursing; * Current RPN or RN License; * Minimum [phone number]years of supervised experience as an RPN or RN; * Experience working with adults diagnosed with a mental illness, an asset. *Key skills and abilities we are looking for: * * Knowledge regarding the nursing process and its application, including the assessment, planning, implementation, and evaluation of nursing care; * High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts; * A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills; * Excellent verbal and written communications skills; * Self-directed and independent, but also experienced in working effectively as a member of multi-disciplinary team, which includes internal and external stakeholders; * Applied computer skills (Microsoft Office, Client Information Systems, Web browsing); * Fluency in a second language is a strong asset; * Valid Driver’s license and access to a personal vehicle is required. *Special Requirements: * * Criminal background check; * Must be willing to work flexible hours including weekends, evenings and statutory holidays as required. *Who we are: * Reconnect Community Health Services is a not-for-profit health service organization located in the west end of Toronto. We provide services for seniors, caregivers, and people living with mental health and addictions concerns. *Application Process: * All interested applicants who meet the qualifications listed above are invited to submit a cover letter and resume by clicking "Apply Now". To request an accommodation in the application process, contact us by phone at ([phone number]) [phone number][phone number]ext. [phone number]*_We thank all applicants for their interest, however, only those selected for an interview will be contacted._* *Reconnect Community Health Services* [phone number]St. Clair Avenue West Toronto, Ontario M[phone number]E [phone number]B[phone _Reconnect Community Health Services promotes the principles of and adheres to the tenets of the Ontario Human Rights Code. We strongly encourage applicants with lived experiences, from Indigenous communities, people of all races, colors, ethnic origins, religions, disabilities and sexual orientations to apply. We recognize that equitable access to employment is an agent in social change._ Job Types: Full-time, Permanent Salary: $[phone number],[phone number][phone number]$[phone number],[phone number][phone number]per year Benefits: * Dental care * Employee assistance program * Extended health care * RRSP match * Post-secondary education from accredited school of nursing (required) * Current RN or RPN license in good standing (required) Work remotely: * No

What does a Case Manager do?

The work of Case Managers cannot be under-emphasized in our society. They are usually deeply involved in dealing with their clients of all ages and interact with children, the elderly, those with disabilities, and their clients’ families. Their duties also include developing care plans, ensuring the care plans are implemented, and working with other health workers to provide appropriate care for the needs of each individual. They usually work in hospitals, schools, correctional facilities, child welfare organizations, community agencies, and social services agencies.

Case Manager skills and qualifications

Empathy, efficient communication, and the ability to listen attentively are some of the skills required of Case Managers. Because they work with emotionally delicate individuals, Case Managers need to have empathy and problem solving skills. Additionally, they need good interpersonal skills to connect with their patients. Other skills usually required of Case Managers are:

  • Organizational and decision-making skills
  • Leadership and teamwork skills
  • Time management skills
  • Tolerance and conflict resolution skills
  • Autonomy, mentorship, and cultural sensitivity
  • Patience and strong attention to detail
  • Computer literacy including use of record-keeping software

Case Manager experience requirements

Case management is a delicate task, so Case Managers are expected to have proven working experience in client management as a Nurse, Mental Health Care Worker, or another related profession. They are also generally expected to have a minimum of three years of supervised experience as a Social Worker. A Case Manager should have previous experience working in a management role, either as an intern or paid worker. Successful Case Managers generally have experience in counselling, and psychotherapy.

Case Manager education and training requirements

A Case Manager typically has a bachelor’s degree in psychology, human services, healthcare, social work or another related field. For a more senior or supervisory position, it may be preferable for candidates to have a relevant master’s or doctorate degree. All candidates should have a background with a reputable organization and be accredited in a field such as social work, healthcare, or criminal justice.

Case Manager salary expectations

According to Indeed Salaries, the average salary for a Case Manager in Canada is $47,475 per year. Salaries may depend on factors like experience, education, location, and employer.

Job description samples for similar positions

If a Case Manager is not the job description you are looking for, some other similar positions include:

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Case Manager job description FAQs

What's the difference between a Case Manager and a Social Worker?

The main difference between a Case Manager and a Social Worker is that a Case Manager coordinates the entire treatment program for their clients. They are assigned to assist their clients in more practical terms, like connecting a client with appropriate care organizations. Alternatively, Social Workers generally help their clients navigate difficult life circumstances, and focus on improving the quality of a patient’s personal life.

Who does a Case Manager report to?

Although it depends on the structure of the organization, Case Managers are commonly required to report to the General or Executive Manager in their department.

What makes a good Case Manager job description?

A good Case Manager job description should clearly highlight the skills, experience, duties and responsibilities required of a successful candidate. It should also include a short description of the company’s goals, values and details about the services they provide. If candidates will be handling cases for specific demographics, for example, children, then that should be listed in the description, too. Benefits like paid sick leave, pension programs, and health insurance make a Case Manager job description stand out and attract more candidates.

What qualities make a good Case Manager?

Case Managers should have a range of competencies. Apart from having both clinical and managerial expertise, Case Managers should have empathy. They should be able to anticipate the unexpected and be ready to provide viable solutions to problems. They should also have excellent interpersonal skills and be able to break down communication barriers between parties.

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