Benefits Coordinator Job Description: Top Duties and Requirements

A Benefits Coordinator, or a Benefits Specialist, helps employees to manage and understand employee benefits. Their duties include researching insurance and retirement plans, developing and conducting training and continuing education programs for employees, and keeping employee records updated.

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Benefits Coordinator duties and responsibilities

Benefits Coordinators help create company policies, and research ways to motivate employees and make businesses more appealing places to work for potential applicants. Duties and responsibilities in a Benefits Coordinator job description may include:

  • Looking at performance evaluations and other reports from Managers
  • Teaching new employees how to access employee benefits and working with department heads to create tutorials and other training programs
  • Answering questions and recording and investigating complaints from employees when needed
  • Using software to monitor employees’ attendance, the hours they work, and the tasks they complete
  • Using surveys and Manager reports to keep track of employee morale
  • Helping executives negotiate with unions and other labour organizations
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Benefits Coordinator Job Description Examples:


Example 1

*Interested in a job with Bandstra Transportation?* We are a transportation and logistics company, providing dedicated LTL & TL, van and deck service across Western Canada. With more than 65 years of service, we have developed a well-known and solid reputation for providing unparalleled service to our customers. With the experience that comes from servicing everything from the largest mines and manufacturers to the smallest local business, our team is equipped to handle almost any transportation project. Our people are the key to our success! This is why we have been recognized by Trucking HR Canada as a Top Fleet Employer. From the clerk to the President, each person plays an important role in the overall supply chain, ensuring our customers receive their goods in the time frame they expect. We have a strong commitment to safety, as verified by our COR certification. We operate new equipment, which is continually maintained to the highest standard. Join our team today – apply now! *JOB Summary: * We are currently accepting resumes for an experienced *Payroll and Benefits Coordinator* for our Corporate Office *in Smithers, BC*. Job ID: 346-21 Start Date: As Soon As Possible *Nature & Scope of Position* The Payroll and Benefits Coordinator will be responsible for all aspects of processing bi-weekly payroll, including time & attendance and payroll systems as well as responsible for the administration of the company’s group benefit programs. This position will report to the Human Resources Manager. *Responsibilities* * Work in conjunction with terminals to accurately complete full cycle payroll for 400+ staff * Check payroll entries * Maintain employee files and payroll records in a clear and well-organized manner * Respond to payroll related inquiries from internal and external stakeholders in a timely manner * Administer group benefits * Provide outstanding customer service to employees in person, phone and via email * Work with managers regarding payroll concerns, research and process adjustments as required * Interact with employees and respond to their inquiries in a calm, courteous and efficient manner * Other duties as assigned * Minimum of 3 years of full cycle payroll experience * Proficiency with payroll systems * Canadian Payroll Association certification or pursuing the Payroll Compliance Practitioner (PCP) professional designation would be _preferred_, but not required * Accounting knowledge required * Current knowledge of federal and provincial (BC / AB) Employment Standards * Effective verbal and written communication skills * Ability to work independently and in a team * Strong interpersonal and team skills *Remunerations* * Pay rate will be based on skills and experience; and * Complete Group Health plan & RRSP plan Bandstra is always looking for talented individuals who thrive in challenging environments. If you feel that you are the right person for this job, please respond to this ad. We thank all applicants for their interest; however, only short-listed candidates will be contacted. Job Types: Full-time, Permanent Additional pay: * Overtime pay Benefits: * Company events * Dental care * Disability insurance * Employee stock purchase plan * Extended health care * Life insurance * Paid time off * RRSP match * Store discount * Vision care Schedule: * 8 hour shift * Day shift * Monday to Friday Application question(s): * Will you be able and willing to relocate to Smithers, BC for this job? Experience: * full cycle payroll: 3 years (preferred) * benefits administration: 1 year (preferred) * accounting: 1 year (preferred) * : Are you in Canada and legally authorized to work (required) Work remotely: * No

What does a Benefits Coordinator do?

Benefits Coordinators advise employees about their benefit options, negotiate rates for insurance and retirement accounts, and help create rules and policies about benefits. They also hire and train team members, and ensure compliance with local and provincial laws and regulations. Benefits Coordinators often manage wellness initiatives and help Managers keep track of the number of paid or unpaid vacation days each employee has available. Benefits Coordinators also implement processes and policies to ensure that benefits are allocated fairly, such as distributing vacation days on popular holidays.

Benefits Coordinator skills and qualifications

Successful Benefits Coordinators are persuasive, polite, and professional. They can work with a variety of people and personalities, and stay calm while resolving conflicts. They can also adapt quickly to changing conditions, like new regulations. A Benefits Coordinator can also help to maintain or even improve employee morale by ensuring benefits are fairly distributed among staff. Top skills and qualifications for Benefits Coordinators include:

  • Outstanding written and verbal communication skills
  • Leadership skills
  • Negotiating skills
  • Organization and time management skills
  • Understanding of the products or services the business provides, the industry that the company works in, and the benefits that employees at similar businesses usually expect
  • Understanding of the interest rates of retirement accounts and any fees associated with them
  • Ability to analyze and interpret employee surveys and other data

Benefits Coordinator experience requirements

Most Benefits Coordinator jobs require two to five years of human resources experience. Typically, candidates do not require experience in the same position, but it may be preferable depending on your business needs. Similarly, experience working in the same industry is also ideal.

Benefits Coordinator education and training requirements

Most Benefits Coordinator jobs require a bachelor’s degree in personnel management, human resources, business administration, psychology, industrial relations, or a similar field. On-the-job training is usually required as well. Candidates with a certification in human resources are preferable. For example, the Chartered Professional in Human Resources designation is ideal.

Benefits Coordinator salary expectations

According to Indeed Salaries, the average salary of a Benefits Coordinator in Canada is $56,226 per year. The actual salary earned can vary depending on location, experience, and the hiring company. 

Job description samples for similar positions

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Benefits Coordinator job description FAQs

What's a typical day like for a Benefits Coordinator?

Benefits Coordinators spend some of their time writing reports, updating employee records, and analyzing employee surveys. They also explain company procedures to employees and make sure that the correct paperwork is completed for new hires. Most Benefits Coordinators work in offices, but some work from home or in call centres. Some Benefits Coordinators also visit multiple locations to train employees, supervise wellness initiatives, attend meetings, and ensure compliance with regulations. Most Benefits Coordinators work regular office hours, but some are available to help employees with questions during evenings and weekends.

Who does a Benefits Coordinator report to?

A Benefits Coordinator usually reports to an HR Manager or the Head of the Human Resources Department. Depending on the size of the company, Benefits Coordinators may also report to Senior Executives and Directors.

What makes a good Benefits Coordinator job description?

To write an effective, appealing Benefits Coordinator job description, mention the benefits that come with the position and other jobs in the company. Be sure to mention any benefits available such as a pension matching scheme or employee insurance. Also, talk about exactly which benefits the new Benefits Coordinator will help other employees with. Let readers know whether they should be familiar with regulations and standard procedures around health care, employee vacation and sick leave, retirement accounts, or all three. If travel is required, make sure applicants know how much. 

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