Assistant Manager Job Description: Top Duties and Requirements

An Assistant Manager, or Assistant Store Manager, is responsible for supporting the Manager with daily administrative and employee staffing tasks. An Assistant Manager works closely with Managers to develop operating budgets, recruit new staff members, provide excellent customer service, and resolve customer complaints when necessary.

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Assistant Manager duties and responsibilities

When writing a job description for an Assistant Manager, it’s important to specify the duties and responsibilities required for a candidate to excel. These include: 

  • Assisting the Manager in creating and regularly monitoring the department’s operational budget
  • Coaching, mentoring, and motivating team members to help drive sales while delivering exceptional customer service
  • Acting as the liaison and partner between customers, sales associates, and leadership teams
  • Staying up-to-date with detailed knowledge on new and existing products
  • Achieving store financial targets and implementing new or existing loss prevention procedures
  • Recruiting, supervising, and developing new staff members
  • Working with the leadership team to deliver promotional strategies and programs
  • Studying market research and trends to determine and forecast customer demand, potential sales volumes, and competitor sales
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Assistant Manager Job Description Examples:

 

Example 1

Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee. As an Assistant Manager, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment. As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the General Manager in the day-to-day operations of a fast-paced restaurant. Your 1-3 years of quick-service experience in a supervisory role combined with your practical knowledge of coaching and training Team Members makes you an ideal candidate for this role. Managing labour costs through effective floor management Controlling food & paper costs using order guides Ensuring that product launches and promotions are executed with perfection Resolving Guest issues, as well as working with your team to minimize issues Participate in the recruitment process Training new Team Members Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place Coach & discipline Team Members as needed Be a leader and always lead by example by following all Tim Hortons policies and procedures Plan, organize, direct, control and evaluate daily operations Foster a positive work environment through leadership and example Why Work for Us? We Offer: Competitive salary Quarterly bonus program Health & Dental benefits Company RRSP matching program Comprehensive training Incentive and recognition programs Advancement opportunities Community involvement Physical Demands: Walking and standing for long periods of time Able to lift and carry up to 20 kg / 45 lbs Able to help as needed in receiving large deliveries up to twice a week Able to transition between cold [website] freezer) and hot [website] oven) working environments Ability to work under pressure in a high fast-paced environment adhering to tight deadlines Availability: Must be flexible as your work schedule may vary week to week based on business needs while fostering a fair work/life balance. Monthly schedules may require some afternoon and weekend shifts. Thank you for your time and interest in Pioneer Food Services operating as Tim Hortons. Tim Hortons welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Requirements Education - Secondary (high) school graduation Experience - Minimum 1 year experience in the quick-service restaurant industry Computer Skills - Point of Sale System, Microsoft Office - Word, Excel, Outlook Clearview experience an asset Excellent written and verbal communication Strong leadership and interpersonal skills Customer service mindset

What does an Assistant Manager do?

An Assistant Manager handles various leadership tasks such as setting clear performance objectives and conducting performance reviews. They also create staff schedules and resolve employee conflicts when needed. Assistant Managers often provide support to the Manager with internal and external communications as well. They may also manage relationships with vendors or clients on behalf of management.

Assistant Manager skills and qualifications

A successful Assistant Manager candidate has various prerequisite skills and qualifications that prepare them for the duties of this job, including: 

  • Quick-thinking skills to use the best judgment in fast-paced environments
  • Independence to work alone without extensive direction
  • Teamwork skills to collaborate and lead the sales team
  • Strong interpersonal skills to create relationships with both customers and the team
  • Strong written and verbal communication skills
  • Ability to maneuver around a sales floor, stockroom, and office, and keep these areas organized
  • Naturally driven and motivated by metrics and sales numbers to achieve goals

Assistant Manager experience requirements

Three to five years of experience working as a Retail Associate or a Product Specialist is ideal. Look for candidates who have experience with similar products, or at least within the same industry. Assistant Managers need extensive product knowledge and must be familiar with industry-specific terminology. Applicants who have held a leadership position for at least two years are confident in leading and motivating a team are well-qualified.

Assistant Manager education and training requirements

Applicants should have a high school diploma, GED, or higher academic certification. Candidates with post-secondary education are an asset, especially those with education related to your company’s industry. Prior leadership training is usually a transferrable skill.

Assistant Manager salary expectations

According to Indeed Salaries, the average pay for an Assistant Manager in Canada is $17.17 per hour. Rates can vary depending on experience, location, or the company that is hiring.

Job description for similar positions

If an Assistant Manager isn’t quite what you are looking for, other related job descriptions include: 

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Assistant Manager job description FAQs

What should you look for in an Assistant Manager's resume?

When reviewing job applicants for an Assistant Manager role, it’s important to look closely at their prior experience. It’s also important to search for someone with experience in the industry. Applicants who can speak both English and French fluently are an asset in any Canadian retail location.

Do Assistant Managers have different responsibilities in different industries?

The responsibilities of an Assistant Manager change depending on the industry and the products or services with which they work. The role of Assistant Manager is common in the retail industry, where the job applicant is responsible for ensuring customer satisfaction. For industries such as engineering or medical, the role of an Assistant Manager may be more technical and require further education and training. 

What is the difference between an Assistant Manager and a Manager?

While the primary responsibilities of an Assistant Manager and Manager may overlap, there are many differences between the two positions. An Assistant Manager reports to the Manager regardless of industry, and the two work closely together. As the title suggests, an Assistant Manager’s role is to assist the Manager with their tasks and responsibilities. The Assistant Manager takes the leadership role when the Manager is unavailable. 

How can you make your Assistant Manager job description stand out?

The best way to make an Assistant Manager job description stand out is to include information about the salary or hourly wage. Include any additional benefits such as employee discounts, performance bonuses, or Registered Retirement Savings Plan (RRSP) matching programs. It’s best to include all the responsibilities involved in the daily duties of the role, so the job applicant can get an accurate picture of what to expect on an average day.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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