How to Write an Account Coordinator Job Description Sample

An Account Coordinator, or Client Account Supervisor, maintains client accounts. They are often responsible for communicating with clients, reviewing and composing correspondence, receiving requests and complaints, liaising with internal sales and marketing teams, and managing account budgets.

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What does an Account Coordinator do?

Account Coordinators often work under the direction of an Account Manager to ensure effective and regular communication with clients and proper management of client accounts. They also handle and generate new accounts by reaching out to and engaging with prospective clients.

Within the business, an Account Coordinator meets with sales and marketing teams to provide them with information about how accounts are operating, which helps Marketers to set realistic goals. In addition, they work to support Account Managers in overseeing and managing the company’s clients.

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Account Coordinator Job Description Examples:

 

Example 1

"*_Please apply directly through Rightsleeve website: Account Coordinator Rightsleeve is an award-winning promotional products agency that builds clients' brands through innovative apparel and merchandise programs. We pair over 20 years of experience taking a creative agency approach with the resources available to us as part of the largest Canadian owned promotional distributor, Genumark, to deliver results that matter. Whether creating amazing employee onboarding experiences, camp clothing for kids, or helping our customers stay connected with their customers, our team knocks it out of the park. We offer the option to work remotely, in-person or a hybrid of both. Our open-concept office at Mt Pleasant & Davisville in Toronto has lots of sunlight, collaborative work spaces, and team picnics. When folks are working remotely we aim to keep that same community spirit that makes Rightsleeve a great place to work and grow by incorporating optional craft-ernoons, book clubs & encouraging walking meetings. Our team is enthusiastic and creative, and together we’re a dynamic, growing company focused on culture and success. *About You: * You are highly organized and excel under pressure. Great analytical skills and a sharp eye for detail are present in everything you do. We can make pretty much any kind of item you can think of and count a wide variety of industries in our client list so being a creative thinker who shows adaptability in different situations is key. Presented with a challenge, you’ve got a “Yes!” attitude and are focused on finding a [website] love to ask questions, learn quickly and always have an open mind. Excellent communication skills and the ability to influence others come naturally. You love interacting with clients and aren’t afraid to put yourself out there or go that extra mile. You do what you say you are going to do and trust in others to do the same. You are self motivated, show initiative and are excited about helping steer your own part of the ship. It’s important to you to be part of something special, where you feel like an important member of the team. *About the role: * You will be working directly with the Account Team to support new business development and support growth within our existing client relationships. In the beginning of your time on our team you’ll be creating estimates, sales orders and presentations for our clients as well as handling order and art approvals with our trusted manufacturing partners. A lot of detail oriented work, learning new systems and finding everything there is to know about making awesome merch. As you grow you will be generating concepts and ideas for clients, preparing for and following up after meetings and managing day-to-day communications with our clients. The goal is for you to learn the ropes with lots of support as you head on your way to being a power house member of our creative sales team. *Compensation: * * Base salary - $40,000 * Commission based on sales * Totalling approx $48,000 - 52,000 Rightsleeve welcomes applications from any candidate who feels they would be a good fit in this role. To apply please send your resume and cover letter including your best Dad joke. _Rightsleeve is proud to be an Equal Opportunity Employer supporting diversity in all of our business practices._ _We are proud to provide employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs._ Job Types: Full-time, Permanent Salary: From $40,000.00 per year Additional pay: * Commission pay Benefits: * Casual dress * Dental care * Extended health care * Paid time off * Work from home Schedule: * Monday to Friday"

Example 2

We’re hiring at Society, etc.! We are a team of digitally-centric marketers, our clients include MLSE (Toronto Raptors, Toronto Maple Leafs, the Toronto FC), West Marine (a large specialty US retailer) and many more. Unlike the big agencies, we don’t silo people – we believe people thrive when working across media planning and buying all channels. Downtown Toronto based, we offer a flexible work environment, a close-knit team that feels more like family, dedicated managers who are focused on training, development & growth, unique perks to earn and frequent social meet-ups to connect and enjoy some non-work related fun! We are looking for a junior team member to join us. The ideal candidate will have 0-2+ years of experience, and the salary ranges (to commensurate with experience) are from $35-$40K annually. We are looking for people who have experience on self-serve platforms like Facebook, Google Ads and Twitter, who are comfortable working in these platforms, are self-starters (as we are working from home) and are open to learning new ways to deliver results for our clients! Job Types: Full-time, Permanent Salary: per year Additional pay: * Bonus pay * Overtime pay Benefits: * Casual dress * Dental care * Employee assistance program * Extended health care * Life insurance * Paid time off * Vision care * Wellness program * Work from home Schedule: * Monday to Friday COVID-19 considerations: Currently, the team is working from home. Masks are required when in the office, as is a completed pre-screen, proof of vaccination and contract tracing details required prior to entering our premises. Work remotely: * Temporarily due to COVID-19

Example 3

*Position: Account Co-ordinator Location: Hensall* Hensall Global is seeking an Account Co-ordinator. The Account Co-ordinator is responsible for the management of their customers international freight forwarding requirements. They must coordinate with the customers, origin load facilities, carriers, agents, and vendors for the most efficient delivery of cargo to final destination. The Account Co-ordinator is also responsible for the timely and accurate preparation and release of all documentary requirements. This position requires a good understanding of all aspects of international transportation (both import and export). *What Hensall Global has to offer: * * Competitive Annual Salary * Group Benefits Plan (dental, prescriptions, vision, massage, chiropractic, physiotherapy etc.) * Pension Plan matched by Hensall *Job Duties and Responsibilities: * * Facilitate the arrangement of all freight requests received from customers. * Work with the BD&M and Pricing departments to ensure customer sell rates and internal costing references are valid for the required shipping period. * Book multi-modal services that best accommodate customers shipping requirements. * Prepare and forward service contracts to customers outlining full booking detail and approved rating information. * Prepare all required export documentation including but not limited to ocean bill of lading instructions, Canada Customs declaration, US Customs declaration, and marine insurance certification. * Proof and release required ocean bills of lading or airway bills. * Compile all additional export documentation and courier document packages to the appointed receivers. * Transfer files to the applicable Operations Associate for the completion of the freight invoicing and payables entry. * Complete further tracking of any shipment contracted for door movement to ensure timely delivery and to avoid the incurrence of demurrage and storage charges at destination. * All other duties as assigned. *Job Requirements: * * Excellent verbal and written communication skills. * Proficient in Microsoft Word/Excel/Outlook, with overall strong computer skills. * Must be familiar with all modes of transport. * Knowledge of international transportation and freight forwarding. * Strong customer service and interpersonal skills. * * High School diploma is required. * Post-Secondary education is required. * Experience in the industry is an asset. If you are interested in applying for this position, please submit your cover letter and resume to: Human Resources Manager Hensall Global is committed to employment equity and encourages the four designated groups to apply. Job Types: Full-time, Permanent Benefits: * Company events * Company pension * Dental care * Extended health care * Vision care Experience: * International Transportation and Freight Forwarding: 1 year (preferred)

Example 4

*Account Coordinator (Winnipeg, MB)* *Who Are You?* If there’s one thing your friends know not to do around you, it’s to say, “Meh, the details don’t matter.” You know for a fact that it’s the little things that make the biggest difference, and you have no problem putting in the effort to make sure every “t” is crossed and every “i” is dotted. Of course, while you’re doing that you’re also probably handling a variety of other high-stakes tasks because multi-tasking is your preferred way of working. You can manage multiple projects—each with their own timeline, needs, and personnel, of course—without ever getting flustered or forgetful. Yep, you can manage your time and priorities on your own, and you can take direction well (because you love working with people, of course). Oh, and you keep immaculate notes and records. That’s right, we said immaculate. *Basically, you…* * Are motivated to achieve success for you and your team. * Know what clients want and will do anything to get it to them. * Have excellent written and verbal communication skills as well as presentation experience. * Love giving high fives. * Respect and love the details. * Understand the great importance of quality control. * Can manage a timeline and the timelines of others, as needed. * Are organized almost to a fault… almost. * Have proven experience in delivering meaningful results. * Love proofreading. * Thrive when surrounded by multiple personality types. * Are digitally savvy and more than literate in multiple types of relevant technology. * Love to learn and love a challenge. *What You’ll Do* As an Account Coordinator, you’ll be responsible for managing the flow of work throughout the business. You’ll work closely with, well, mostly everyone, including members of the Creative & Digital Services team, other Account Coordinators, and Account Managers and Directors. Basically, you’ll be tasked with helping to ensure the successful organization and completion of a variety of different projects. *Essentially, you will…* * Take full accountability for scheduling personnel. * Monitor all project milestones, budgets, and timelines. * Collaborate with the accounts team to define project scope and deliverables. * Help develop es. * Ensure total quality control, including proofreading and checking standards. * Support your team and arm them for success. * Build trust throughout your team and foster an environment of accountability and support. * Provide a high level of customer service to your clients. *Education & Experience* * Diploma or certificate in marketing, advertising or business administration * Minimum 2–3 years in a customer service role. * Previous agency, digital, or promotional experience would be considered an asset *It’s considered a bonus if you align with our core values : * * Own it! * Better 2.0 * Make trust * Deliver great * Be human *Who We Are (Direct Focus)* We are an end-to-end marketing and communications company that consists of a talented and diverse team of marketing management specialists, thought leaders, and multi-disciplinary experts. Every day, we work together to deliver a full spectrum of marketing services and solutions that generate real-world results for marketing teams and their brands. You can find us in Winnipeg, MB, Toronto, ON, and Portland, OR. *How to Apply* Send your resume or portfolio link with a cover letter to us. You get bonus points if you apply through Indeed. Job Types: Full-time, Permanent Schedule: * 8 hour shift * Monday to Friday Ability to * Winnipeg, MB R3A 0M2: reliably commute or plan to relocate before starting work (required) Experience: * customer service: 1 year (preferred) * Project management: 1 year (preferred) Application deadline: 2022-02-01

Example 5

OKD Marketing Group is part of the Evolve Agency Group – a group of likeminded advertising agencies who work together to deliver exceptional results. Since 1981, OKD is a full-service marketing and advertising agency, offering in-house creative and design, website development, media planning and media buying, public relations, social media marketing, and a full suite of services for our prestigious clients. We work with exceptional brands such as Bosch, Toyota, McDonald’s, Sobeys, and so many more. We are looking for an *Account Coordinator* to fill an immediate opening in our Burlington office. Join our dedicated team where we feel it’s the people that make the difference. The personalities and comradery of OKD’s dedicated staff continue to elevate our culture and the work we produce. We’re a collaborative force to say the least. The *Account Coordinator* is responsible for providing support to his/her assigned team. This role is a liaison between outside vendors and internal departments to coordinate efficient, accurate and timely support for marketing projects and deliverables. This includes but is not limited to: coordinating meetings, drafting and distributing meeting notes, research, display manufacture coordination, print and production, event management, database and excel-based reporting, file and report auditing, and other daily office administration and client support activities. *KEY Responsibilities Include: * · Sets project quality and performance standards and performs functional level quality assurance · Attend client meetings and create/provide meeting reports; Take notes at planning/status meetings · Maintains internal project tracking systems · Develop, generate and distributes various reports to include project budgets contact reports, timelines, mini briefs, etc. · Actively participate in internal client brainstorming sessions, and regularly make recommendations on how to improve projects · Generate project ations through Workamajig · Performs research and analysis when applicable · Maintains department files, reports and documentation · Other related duties as required. *OUR IDEAL Candidate WILL Possess THE Following: * · Candidates with prior marketing/advertising experience or recent graduates with a marketing/advertising degree are preferred. · Advertising/Marketing Agency experience preferred but not required. · Related post-secondary education strongly preferred. · Work experience with Workamajig is preferred · Superior organizational and project management skills · Passion for · Work well independently with the capacity to build strong work relationships and be a team player · Timeline and scope management for small to medium sized projects · An understanding of estimate and budget development · Ability to be flexible in a changing work environment and work well under pressure. *We Offer* · A competitive compensation package · Employer subsidized group benefits plan and Health spending account · Professional growth & development opportunities · Paid sick days and birthday · A hybrid work from home model for applicable roles Ready to evolve? Apply now. We thank all candidates for their interest, however only those selected for interview will be contacted. Selected candidates with disabilities who require special needs in the selection process will be accommodated to the best of our ability. Job Types: Full-time, Permanent Benefits: * Company events * Extended health care Schedule: * Monday to Friday Education: * DCS / DEC (preferred) Experience: * marketing agency: 1 year (preferred)

Example 6

*Regional Multi Unit Account Coordinator* Supports a portfolio of Regional Chain Account Customers through day-to-day tactical, customer relationship management activity. Assists the Regional Multi Unit Account Managers by coordinating customer activities and providing internal support to their customer account teams. Facilitates interactions between internal supporting departments and customer corporate offices. *Position Highlights* *Full Time - Permanent Position* *Monday to Friday: 8:00AM to 4:30PM PST* *Skills, Knowledge and Ability Required: * * Highly motivated, self starter with a focus on details and accuracy in a fast pace environment * Excellent written, verbal, organizational and communication skills * Ability to problem solve and develop solutions to a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices. * Ability to multitask, organize, prioritize and work independently or within a team environment * A natural desire to serve our customers * Advanced knowledge of spreadsheet, word processing, presentation and email * Three or more years of customer service, inside sales and/or business experience or an equivalent combination of education, training and experience is preferred. *Responsibilities Include: * * Organizes all essential communication for key projects, e.g. promotions, limited time offers and product changes * Manages order guide process * Reviews internal initiatives from a customer perspective to ensure proper execution * Coordinates new item setup * Directs internal Gordon Food Service teams in new restaurant location openings and closings * Creates standard and ad hoc reports to support customers using the Data Warehouse. Analyzes reports to ensure data integrity * Manages the customer product usage through the CRID report and Customer Compliance report * Participates in business reviews as directed by Regional Chain Manager * Serves as the escalation point for any customer service issues requiring additional support that is beyond the Customer Care Rep’s ability. Resolves conflicts. * Participates as a core member in the new customer implementation process * Works directly with customers to resolve issues (including general inquiries, service and product issues) * Assists in the pricing and contract efforts * erforms other duties as assigned _Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender_ expression, _physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability. _ Job Type: Full-time Salary: per year Schedule: * 8 hour shift Work remotely: * Yes

Account Coordinator duties and responsibilities

An Account Coordinator is the first point of contact for clients who support a business. Those in this role also perform administrative tasks associated with the account, such as providing reports on account activity and drafting letters. Some other major responsibilities include:

  • Communicating regularly with clients to provide product updates and technical support
  • Addressing client questions and solving issues
  • Assembling promotional material to be sent to new and existing clients
  • Helping managers organize promotional events for the business
  • Managing account budgets and reporting to managers regularly on budget issues
  • Creating work schedules and project plans to meet deadlines

Account Coordinator skills and qualifications

A successful Account Coordinator needs to be an effective communicator with both clients and coworkers. Other required skills include:

  • Attention to detail to ensure clients receive the correct advice and support
  • Problem-solving skills to help clients who may experience issues
  • Ability to think creatively when producing promotional material and helping prepare for events
  • Strong organizational and multitasking skills to provide effective support to a large number of client accounts
  • Computer skills, including word processors and spreadsheet software
  • Ability to explain products and concepts clearly and concisely to clients

Account Coordinator experience requirements

An Account Coordinator is usually an entry-level position that does not require previous experience. However, you may prefer candidates with two or more years of work experience in sales, marketing, or business administration. If your business sells products that require specialist knowledge to manage and work with, such as insurance policies, you may want an Account Coordinator applicant to have a background or qualifications in that industry.

Account Coordinator education and training requirements

You may prefer Account Coordinator candidates to have an associate’s or bachelor’s degree in advertising, marketing, or business. In other cases, you might hire a person with a high school diploma, especially if your company runs its own training program for new hires. You may give preference to professional qualifications candidates earned in a previous role, such as training in financial services or customer support.

Account Coordinator salary expectations

According to Indeed Salaries, an Account Coordinator earns on average $43,459 per year. Salaries can vary according to a variety of factors, including the size of the company, the location of the business, and the experience of the candidate. 

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Account Coordinator job description FAQs

What is the difference between an Account Coordinator and an Account Manager?

Account Managers are responsible for overseeing a company’s client accounts at a broad, management level. They make strategic decisions, lead teams and communicate with other departments to solve issues or concerns raised by clients. They may also take responsibility for resolving complaints received by an Account Coordinator. In contrast, Account Coordinators work under the guidance of Managers. They focus on day-to-day communication with clients and the preparation of promotional material. In some cases, such as in small businesses, both of these roles may not exist, so the Account Manager effectively functions as the Account Coordinator.

Should an applicant for an Account Coordinator position have a post-secondary qualification?

This can depend on the industry and the needs of your business. There is no requirement for an Account Coordinator to have a degree. However, degree-educated candidates are likely to have a good knowledge of business administration and marketing concepts, which may prove valuable in the role. Degrees in communications or advertising can also be beneficial if the Account Coordinator will spend a considerable amount of time producing promotional material or writing copy for your company.

Can an Account Coordinator become an Account Manager?

As an entry-level role, the Account Coordinator position provides an ideal opportunity for an applicant to build a career. If you feel that an Account Coordinator has proven their skills and abilities in the role, then consider promoting them when an Account Manager position becomes available.

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