Accessing Your Billing and Invoice Details
This article is about the Billing and invoices page on your employer account. Learn what you can do in Billing and invoices, how invoices are created, and what you'll find in the transaction history column. We'll also explain how to get started, find and download invoices, and update your billing details. Check out the FAQs below if you have questions about the taxes applied to Indeed's products, and what to do if you're tax-exempt.
About the Billing and Invoices page
What you can do
- Update billing contacts and payment methods
- Access and download invoices
- Track outstanding balances
- Learn more about how to pay your Indeed invoices.
- Get a summary of charges
- Manage insertion orders, if applicable
Invoice availability
- Invoices for the previous billing period are available in the first few days of each month.
- Each invoice is created once per billing cycle.
- Invoices can't be changed after they've been issued.
Learn more about when and why you get invoices from Indeed.
The transaction history columns
Date
The invoice date
Activity
The transaction type:
- Invoice
- Invoice adjustment
- Payment
- Refund
Product/Service
The product or service charged
Amount (currency)
The transaction amount:
- Red: Invoice and Refund
- Black: Payment and Invoice adjustment
Itemized report
- Shows detailed charges for Sponsored Jobs or Employer Branding Ads.
- Learn more in Downloading an Itemized Report.
Getting started
- Sign in to your Indeed account.
- Click or tap your e-mail in the top right corner.
- Select Billing and invoices from the menu.
Finding and downloading invoices
Search for your invoices
- Go to the Billing and invoices page.
- Select the Summary tab
- Scroll to Transaction history.
- Under Invoices, you'll find a list of invoices by month.
Filter transactions
Use the filters to sort by date or activity type:
- Payments show payments and invoice adjustments
- Invoices show invoices and refunds
Download your invoice
- Click or tap the invoice link in the Activity column.
- The PDF will include:
- Invoice number and date
- Due date
- Description or memo
- Amount
- Applicable products, taxes, promotions, and discounts
Editing your billing information
- Go to the Billing and invoices page.
- Select the Information tab.
- Click or tap Edit next to:
- Billing contact
- Billing information
- Payment method
- Make your changes.
- Click or tap Update.
FAQs
Question: Can I make changes to my last invoice?
Answer: No. Invoices can't be updated once they're issued. Edits to your billing details will apply to future invoices.
Question: The calculated taxes look wrong. Can I fix this?
Answer: Yes. Taxes are based on your billing details. Check that your billing address is correct. Updates will apply to future invoices.
Question: I have tax questions during an audit. Can you help?
Answer: Yes. E-mail salestax@indeed.com for help.
Question: I'm tax-exempt. Do I need to take any action?
Answer: Yes. Send a copy of your exemption certificate to salestax@indeed.com.