Zurich Insurance Pay & benefits reviews: Customer Service Representative

Constantly changing in processes and procedures, goals are attainable for few, health benefits have several options for levels of coverage and different providers, work at home is encouraged but equipment such as monitors is not provided to perform the job duties

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Coworkers are great. That is about all the is good about Zurich

Customer Service Representative (Former Employee) - Colorado Springs, CO - 20 July 2021

Coworkers are great. That is about all the is good about Zurich. Managers are horrible and they micro-manage. Cannot even go to the bathroom without telling manager via Teams IM that you will be going to the bathroom. If you work the 6 am early shift, your lunch is at 9:30 am. That is your LUNCH, not your break. No work-life balance. Extremely expensive health insurance. Horrible pay. $15/hour and no raises

Pros

Coworkers are awesome.

Cons

Managers have no idea what is going on. Lunch at 9:30 am. Low pay

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Insights into Zurich Insurance

Based on 1 survey responses

What people like

Feeling of personal appreciation
Time and location flexibility
Ability to meet personal goals

Areas for improvement

General feeling of work happiness
Trust in colleagues
Support from manager

Great place to work

Customer Service Lead Specialist and Underwrier (Former Employee) - Jacksonville, FL - 1 May 2017

work hard, but are very well compensated. Very good training before putting you on the job. Also will have someone with you when you start out on your own. The hardest part of the job is having to know everything about everything!!

Pros

Pto

Cons

None

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Customer Service Inbound call center

Customer Service Representative (Former Employee) - Schaumburg, IL - 1 September 2014

Inbound call center Speak with Dr office about patient accounts Speak with patients about their workers compensation account

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Great company to work for with lots of perks.

Customer Service Representative (Former Employee) - Jacksonville, FL - 27 August 2013

Great company to work for. Lots of perks for employees such as sponsored 1 Jaguar game yearly, Christmas bonuses and yearly honey bake ham. Great benefits with generous PTO time. Department book of business sold to Farmers.

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great benefits!

Customer Service Account Specialist (Former Employee) - Overland Park, KS - 15 November 2012

great company to work for and great Benefits. Company really cares about your needs.

Pros

benefits

Cons

corporate issues

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Service Representative

Customer Service Representative (Former Employee) - Long Grove, IL - 9 July 2012

Responsibilities included but not limited to entering life insurance applications into the computer system.• Completed life insurance applications with clients over the telephone.• Faxed & E-mail potential clients with information regarding life insurance policies.• Other duties as assigned.

Pros

speaking to nice people all day and healthcare benefits.

Cons

long commute at the time.

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More reviews from Customer Service Representative

I loved working with those who worked at Zurich both co-workers and management. Employees are encouraged to improve their skills and their abilities.

Customer Service Operative Representative - Zurich Billing Administration(Former Employee) - Baltimore, MD - 9 May 2022

Zurich is a great company to work for. The management cares about those that work for them. Management encouraged the employees to better theirself. The company has profits sharing and good insurance for their employees. They pay for the employees to continue theirbusiness education.

Challenge

Customer Service Officer(Former Employee) - Hong Kong, HK - 4 September 2019

To solve the customer inquiries and compliant with professional communication skill by emails and incoming calls. I've learned the professional problem solving skills from this job. To determine how to follow up customer's extra requirement. The hardest part of this job was find out the hidden needs from the customer and provide the tailor made service. It was quite enjoyable to brainstorm with colleague and find out the best solution for the customer.