ZOLA Employee Reviews

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Live Music.
General Manager (Former Employee) –  Spokane, WA8 April 2019
Get clear on what great service looks like:

Hospitality is the professional term for a memorable guest experience outside the home. At its most basic it might describe the bartender or server that always takes good care of you. From the hospitality standpoint though, making an impact requires a finite skill set. Like a good story it has a beginning, middle, and end. The structure goes like this:

The Beginning: Strive to see a guest before he or she sees you and have a menu ready. Anticipating a regular guest’s drink order is a more advanced maneuver but can have a fantastic effect. Is the cocktail mixed the way the customer likes it? Are you focused on the right things so that priorities are in order and a second round is already a given?

The Middle: Try to be intuitive and assess each guest’s needs without verbal acknowledgement. You’re simultaneously humble and confident in your expertise and are attentive without outshining the moment. Occasionally, the service industry requires an additional level of soul searching to deal with personalities you’re not appreciating. If persona non grata is now sitting at your bar/section, get past it and don’t lose sight of the main objective… Service.
People arrive at a bar/restaurant with a multitude of problems and are often looking for an escape. What happens if you erase the individual subtext and elevate the experience so that worries are left behind? Let negative energy dissipate and dissolve. That takes practice but you can easily become a hero.

The End: How do you know which drinks are still being nursed
  more... without asking? Clearing glassware can easily become an art form. Nobody orders dessert because they’re still hungry; it’s a way to share more of the experience with others. Offer after dinner digestives such as Fernet Branca or Kombucha Tea etc. In the end, it’s the hospitality of the server/bartender that is paramount to making the experience satisfying.
A great experience is rarely forgotten and you’ll notice guest returning because of it.
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No vision or process
Marketing (Former Employee) –  New York, NY9 March 2019
Old fashioned and heavy handed management. Company lacks vision and structure, does not know how to scale. Culture is highly passive aggressive. Do not expect to be able to work remotely, time off beyond one week is highly discouraged. Executives openly praise themselves on being cheap.
Pros
Smart coworkers
Cons
Poor management
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1.0
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Run far away from here!! It's not worth it!
Finance Specialist (Former Employee) –  New York, NY23 September 2018
I previously worked at one of their competitors and came aboard to work in the finance department. At first it was good, but then realized why there was so much turnover. Managers and directors have their own agendas, they only care about their territory and not about moving the company forward. They arent afraid to stab you in the back in order to get ahead, it was awful.
Pros
Free food sometimes
Cons
Horrible management, very basic benefits.
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4.0
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Great Community
Remote Merchandising Assistant (Former Employee) –  Phoenix, AZ20 April 2018
I was an independent contractor working from home, so a typical day included my morning routine before getting to work on organizing and renaming. It was very tedious, but also relaxed in that the individuals were friendly and understanding.

I mostly learned what went into running an online site and how some of the functions come about and how the process involves several steps before a product even appears! Though the hardest part was probably just getting through the work, as at times I had over 900 items to reorganize or rename!

The culture at Zola was absolutely amazing however and it was by far the best part - I really felt like a part of the team and would definitely recommend them to others!
Pros
Amazing workplace culture
Cons
Low pay
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Overall rating

2.6
Based on 5 reviews
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3.2Work/Life Balance
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2.4Job Security/Advancement
3.0Management
3.4Culture