Thank you for your feedback and for taking the time to share it with us.
I want to start by apologizing for the confusion around our commissions with instant service requests. As you and I discussed earlier this week, our commissions are always at 25% and 20% on the rate that the service is booked for. So an instant service request that is booked with you at $50/hr has a commission of 25% (your earnings are $37.5/hr after commission) if they are a first time customer and a commission of 20% ($40/hr in earnings) if they are a customer you have worked with before. Your chosen rates for direct requests are strictly for direct requests and there is no cross-reference to take any difference between the instant request rate and your chosen direct request rate. Sorry if this was ever made unclear to you, I recommend reviewing the orientation video that was a part of your registration to make sure that the commission break-down is clear.
As discussed in previous correspondence with you, the rescheduling to the Friday that you had booked off was not to ask you to work that day, but to give you time to nail down a time that works for both you and the customer. This was a unique situation because the customer was away on vacation and is not expected to happen again. If you still have concerns about this unique circumstance, please contact us directly.
We are currently in the process of adding a feature to adjust future single appointments with a recurring service. I apologize that you lost a customer because we did not have this feature available to you; our support team is always ready to help assist you while we transition more features onto the website.
Our Code of Conduct policy was put in place to protect our customers from undesirable business practices such as unexplained cancelling of appointments and chronic inactivity on the platform. Our platform is built for those that are serious about providing great experiences to zenGOT customers and this policy was put in place to encourage that. We have provided lots of tips and tricks to make sure this policy can easily be adhered to for you and your account which you can read about on our support pages (bottom of any zenGOT page under the "zenGiver" heading).
Thank you for your feedback on our commission rates. This helps us to identify where we can make the platform more compatible with both our service providers and customers.
Regarding reimbursement, we want to keep all transactions entirely cashless with your customer so we have the reimbursement take place through the platform rather than in person with cash. I recommend removing errand running from your services if you are not comfortable with this style of cash-less reimbursement.
I'm not sure I understand your concerns with biweekly or monthly availability. If your schedule is changing week-to-week, you may want to adjust your availability on your profile more frequently. Booking days off will not cancel your appointments with customers; you will have to reschedule these individually.
Thank you for your feedback on our business hours. I'll make sure that our team discusses this in our next meeting to see if we can accommodate evening bookings.
Our app is currently in development and will be released very soon. You will be notified as soon as it is available.
We do have a "job search function" which is in your logged in account under your "Instant Service Requests" tab. If nothing is in there, there are no open jobs available for the services you are providing in your city.
I hope that helps clarify some of these issues and thank you again for your feedback! We are always looking to improve and adapt to our user's needs by integrating more features and tailored support.
Feel free to connect with us directly using the contact us page on our website if you have any further questions or concerns.
Supervisor, zenGOT Experience and Support less