ZEDD Customer Solutions Employee Reviews

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Productive and fun workplace
Inside Sales Agent (Former Employee) –  Toronto, ON10 July 2018
Amazing workplace culture. Great place to work. the people are amazing and management is superb. You learn a lot about the company you work for. You also, get to talk to new people over the phone.
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Misrepresentation of facts.
Sales Executive (Former Employee) –  Toronto, ON5 July 2018
Zedd states that they are looking for full time employees which cant be further than the truth. If they are having a slow day you are asked to make out bound calls or leave. Of ten times when i got to work i was asked go back as they were slow today. i would have wasted time and money getting there and not even be covered for expenses.
Pros
will hire anyone
Cons
its not full time
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Good and supportive management
RBC Royal Bank Insurance marketer (Current Employee) –  Toronto, ON18 May 2018
Embedded with good culture collegues and management.Besides supportive of multi culture employee system which enhances equality to each and everyone and right to be at work respective of our own skills.
Pros
Good collegues
Cons
Working Hour shortage in some seasons
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Run, run far away from Zedd
Call Centre Representative (Former Employee) –  Toronto, ON20 March 2018
Everything here works on favouritism, literally everything. The training will begin making it seem like a HUGE deal making you go through tests etc and those are the easiest 7 days you’ll have after that keep your dreams of moving forward locked in a closet forever. A few TL’s ugh they’re a pain because once they take a dislike towards you, you’re done. They won’t let you do your own hours and will call in 5 hours before the shift saying you’re not needed today. So you’re stuck here and can’t even find a better job. You travel for 30-45 minutes and they send you home after 2 hours saying you can go there’s not much calls! First of all the call volume is crazy, forget that you’ll even be able to swallow your own saliva, and get used to falling short of breath. Expect answering at least 100-120 calls per day. Out of those you’re expected to make at least 10 sales, and if you don’t, forget you’ll get hours. The sales pressure is real. If you’re a sales person, you might find this interesting but if not, I’m sorry. There’s ABSOLUTELY NO CHANCE of moving forward here. NONE.
Pros
Good co workers, customers are sweet to talk to
Cons
Everything
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busy enivronment
Pharmacy Assistant (Former Employee) –  North Bay, ON27 February 2018
It's a balance in trying to fill in prescriptions without making a mistake when everyone wants their prescription fast and accurate, but it can be interesting in learning about different medications.
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The employers are good
Telesales Representative (Former Employee) –  North Bay, ON1 February 2018
Good employers. Management can be tough to deal with sometimes but all in all good place to work. There is benefits after probation. And good incentives
Pros
Benefits
Cons
Work ever other weeekend
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not the best
Inbound/Outbound Sales Agent (Former Employee) –  Toronto, ON31 January 2018
the require a lot from you and the pay is not the best if you are looking for work experience though its a great place to start with good training and good staff
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Productive & Supportive team
Call Center Representative (Former Employee) –  Toronto, ON22 January 2018
Gained a lot of experience & a very supportive team to work with
Sales targets should be met, Senior leader & TL's are helped out people a lot, overall a good place for a starting job
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Terrible Place to work
Customer Service / Sales Representative (Former Employee) –  North Bay, ON23 November 2017
Management thinks they can treat everyone like garbage. They rip people off for bonus. if your a bum off the street and need a guaranteed job asap, then Zedd is the place for you.
Pros
anyone can get a job there.
Cons
toxic enviroment
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good starting point for newcomers...
Call center sales agent (Current Employee) –  Scarborough, ON14 November 2017
it's a good starting point for newcomers; there are a variety of different campaigns and roles; good entry level position for someone seeking inside sales experience
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Amazing team spirit
RCB Inbound Agent (Former Employee) –  Scarborough, ON8 November 2017
The moment you punch in you know you are a member of a team. This helps you to demand more of yourself as well. Most coworkers, supervisors, and manager feel like friends any day. The hardest part is when the calls pile up but still, customers are always pleasant to talk to and that's the best part as well.
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the work isnt easy
Customer Service Agent (Former Employee) –  Toronto, ON6 September 2017
only thing is they need to change the policy where if you take a day off you need to make it up back, don't see why you should if your part time and getting paid hourly. If you don't work you don't get paid for that time and the hours not fair don't get personal time to do anything like Dr appointments and such by the time you leave work at 8pm places are closed and you work until 6pm on a Saturday so when do you
Pros
live within walking distance
Cons
dont really have much
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Hard to explain
Call Centre Representative (Inbound) (Former Employee) –  Toronto, ON4 September 2017
The hardest part of this job was to go to the targets of sales. At the same time had a good team work as we help each other all the time. But overall it was very stressful.
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Poor Management
Telemarketer (Former Employee) –  325 milner ave27 July 2017
You will get hired as a full timer from day one but since there is no job security and proper HR team then you'll only work whenever they need you.

This environment is very sales driven and expects 10% conversion of sales. This quota may sound very doable until you find out what the product is that you will be selling.

If you are looking for a part time job this place wouldn't be so bad after all but if you're in the need of a full-time position and need job security in order to feed your family at home and manage your life... This place is a waste of time and effort
Pros
shift felixibility
Cons
job insecurity
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Stressful but Understanding work place
Inbound and Outbound Sales representative (Former Employee) –  Toronto, ON14 July 2017
Its a great company to work for if you are a Sale derived person. I am not a Sale person so I find it stressful and Tiring.The offices opens from 7am to 2 am and can be really flexible for students.
Pros
Great Compensation
Cons
Stress
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the people are great
Agent (Former Employee) –  North Bay, ON12 July 2017
they say the people are who make the workplace feel like a second home; and here at zedd that's so true! the calls are good, the people are great! 10/10
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rogers wireless
Sales and support services (Former Employee) –  North Bay, ON3 July 2017
typical day would be speaking with rogers customers and either providing them upgrade services or provide technical help with the services. had the opportunity to make good commission on sales as well.
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productivity and fun placed
Call Center Agent (Former Employee) –  Toronto, ON26 April 2017
Time management.
Fun placed environment.
Work life balanced to an extent.
Making sales when the customer is very rude.
Happy when team leader appreciates our work.
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Challenging sales environment
Inside Sales Agent (Former Employee) –  North Bay, ON25 April 2017
Expected to sell a certain amount of radio service that people did not want.
Constant monitoring of phone calls and sales goals.
Constantly Busy and long hours.
Pros
more than minimum wage on the French program
Cons
Constant criticism of phone calls
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Efficient, effective and fun
Customer Service Representative (Current Employee) –  progress and milner31 March 2017
1. Efficient, effective and fun
2. Good in customer service
3. Nice infrastructure
4. Well maintained building
5. Good relationship between superior subordinates
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Overall rating

3.1
Based on 79 reviews
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2.9Work/Life Balance
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