ZEDD Customer Solutions Employee Reviews

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1.0
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Disgusting
Inside Sales Representative (Former Employee) –  Toronto, ON7 December 2018
DO NOT WORK HERE! Even if you are struggling to make an income. You will thank this review later. They have horrible to no employee accommodations. The management and Human Resources are unfair and they mix business with personal life too much. The whole calling center has a negative and toxic environment.
Pros
Nothing
Cons
Everything
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1.0
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Terrible HR dept, terrible managers and no work
Customer Service Representative (Former Employee) –  Scarborough, ON31 October 2018
HR department and managers are shocking. They treat staff like numbers and you are completely disposable. Sales and targets are brutal and there are so many promises made which never get followed through. Do yourself a favour and pick one of the other 8362836 call centre jobs.
Pros
Nothing
Cons
Management, hours, stressful sales feel
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3.0
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great for gaining transferable skills
Inside sales (outbound/inbound)/ Quality Analysist (Former Employee) –  Scarborough, ON4 September 2018
Fast pace but great place to start learning ins and out of the business world.

quality sales are possible.


accuracy and a positive attitude carry you a long way.
Pros
transferable skills
Cons
hours
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2.0
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Communication Skills, Persuasion, Guaranteed long hours
Telemarketer (Former Employee) –  North Bay, ON21 August 2018
Great Coworkers, gave you skills such as persuading customers, advertising products, communication skills, and you were allowed to get more hours if you wanted/needed. Only bad thing was that it hurt my social life, I ended up having to drop this job since I thought I was getting into College and had to choose one.
Pros
Free; food, siriusxm radio, prizes. Discounts; hair cuts, hotels, food
Cons
Long hours, Constant monitoring
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5.0
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Productive and fun work place
SALES AGENT (Former Employee) –  Scarborough, ON10 August 2018
, I have demonstrated the ability to handle increasing levels of responsibility as exhibited by moving into supervisory and training roles. This has been enabled by my willingness to learn new skills, to adapt to change, and my success as a coach with the teams that I have had the opportunity to lead. In addition, through my years of experience, I have been able to show sharing/caring skills to strengthen my relationships with team members and supervisory or managerial staff, respect for knowledge gap/diversity, self-awareness, positive guidance and collaborative skills.
Pros
Tim Horton Cards, Free Lunches, Pot Lucks
Cons
long hours and also overtime opportunities
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5.0
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Fun and easy
Sales Representative (Current Employee) –  North Bay, ON18 July 2018
Love working there but the strain of working on computers all day has been affecting my eyes a lot making it harder to work, I would also rather be face to face with my customer rather than over the phone because it is a lot easier to use body language.
Pros
Nice staff
Cons
Full time hours are long
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5.0
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Productive and fun workplace
Inside Sales Agent (Former Employee) –  Toronto, ON10 July 2018
Amazing workplace culture. Great place to work. the people are amazing and management is superb. You learn a lot about the company you work for. You also, get to talk to new people over the phone.
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1.0
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Misrepresentation of facts.
Sales Executive (Former Employee) –  Toronto, ON5 July 2018
Zedd states that they are looking for full time employees which cant be further than the truth. If they are having a slow day you are asked to make out bound calls or leave. Of ten times when i got to work i was asked go back as they were slow today. i would have wasted time and money getting there and not even be covered for expenses.
Pros
will hire anyone
Cons
its not full time
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5.0
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Good and supportive management
RBC Royal Bank Insurance marketer (Current Employee) –  Toronto, ON18 May 2018
Embedded with good culture collegues and management.Besides supportive of multi culture employee system which enhances equality to each and everyone and right to be at work respective of our own skills.
Pros
Good collegues
Cons
Working Hour shortage in some seasons
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4.0
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enjoyable and friendly workplace with great incentives
Sales Associate (Former Employee) –  Scarborough, ON23 March 2018
Zedd customer solutions is a great opportunity to hone your customer service skills.

The management and people you work with are amazing. You often get time to relax in between calls and get incentives for going well.

All in all it was a good experience in a field everyone should work in at least once in their lives.
Pros
relatively relaxed environment
Cons
constant changes to policy
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1.0
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Run, run far away from Zedd
Call Centre Representative (Former Employee) –  Toronto, ON20 March 2018
Everything here works on favouritism, literally everything. The training will begin making it seem like a HUGE deal making you go through tests etc and those are the easiest 7 days you’ll have after that keep your dreams of moving forward locked in a closet forever. A few TL’s ugh they’re a pain because once they take a dislike towards you, you’re done. They won’t let you do your own hours and will call in 5 hours before the shift saying you’re not needed today. So you’re stuck here and can’t even find a better job. You travel for 30-45 minutes and they send you home after 2 hours saying you can go there’s not much calls! First of all the call volume is crazy, forget that you’ll even be able to swallow your own saliva, and get used to falling short of breath. Expect answering at least 100-120 calls per day. Out of those you’re expected to make at least 10 sales, and if you don’t, forget you’ll get hours. The sales pressure is real. If you’re a sales person, you might find this interesting but if not, I’m sorry. There’s ABSOLUTELY NO CHANCE of moving forward here. NONE.
Pros
Good co workers, customers are sweet to talk to
Cons
Everything
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2.0
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busy enivronment
Pharmacy Assistant (Former Employee) –  North Bay, ON27 February 2018
It's a balance in trying to fill in prescriptions without making a mistake when everyone wants their prescription fast and accurate, but it can be interesting in learning about different medications.
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4.0
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The employers are good
Telesales Representative (Former Employee) –  North Bay, ON1 February 2018
Good employers. Management can be tough to deal with sometimes but all in all good place to work. There is benefits after probation. And good incentives
Pros
Benefits
Cons
Work ever other weeekend
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2.0
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not the best
Inbound/Outbound Sales Agent (Former Employee) –  Toronto, ON31 January 2018
the require a lot from you and the pay is not the best if you are looking for work experience though its a great place to start with good training and good staff
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5.0
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Productive & Supportive team
Call Center Representative (Former Employee) –  Toronto, ON22 January 2018
Gained a lot of experience & a very supportive team to work with
Sales targets should be met, Senior leader & TL's are helped out people a lot, overall a good place for a starting job
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1.0
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Terrible Place to work
Customer Service / Sales Representative (Former Employee) –  North Bay, ON23 November 2017
Management thinks they can treat everyone like garbage. They rip people off for bonus. if your a bum off the street and need a guaranteed job asap, then Zedd is the place for you.
Pros
anyone can get a job there.
Cons
toxic enviroment
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2.0
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good starting point for newcomers...
Call center sales agent (Current Employee) –  Scarborough, ON14 November 2017
it's a good starting point for newcomers; there are a variety of different campaigns and roles; good entry level position for someone seeking inside sales experience
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3.0
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Amazing team spirit
RCB Inbound Agent (Former Employee) –  Scarborough, ON8 November 2017
The moment you punch in you know you are a member of a team. This helps you to demand more of yourself as well. Most coworkers, supervisors, and manager feel like friends any day. The hardest part is when the calls pile up but still, customers are always pleasant to talk to and that's the best part as well.
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3.0
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the work isnt easy
Customer Service Agent (Former Employee) –  Toronto, ON6 September 2017
only thing is they need to change the policy where if you take a day off you need to make it up back, don't see why you should if your part time and getting paid hourly. If you don't work you don't get paid for that time and the hours not fair don't get personal time to do anything like Dr appointments and such by the time you leave work at 8pm places are closed and you work until 6pm on a Saturday so when do you
Pros
live within walking distance
Cons
dont really have much
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3.0
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Hard to explain
Call Centre Representative (Inbound) (Former Employee) –  Toronto, ON4 September 2017
The hardest part of this job was to go to the targets of sales. At the same time had a good team work as we help each other all the time. But overall it was very stressful.
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Overall rating

3.1
Based on 86 reviews
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