Operator (Former Employee) – Burnaby, BC – 17 April 2018
Working as a stock felt as if you are not appreciated by the management, even if you work hard the managers wouldn't appreciate all the hard work that you have done, overall I don't recommend working as a stock if you are working towards helping customers.
Effective Workplace to Gain Substantial Retail Experience
Sales Associate (Former Employee) – Toronto, ON – 17 December 2017
Gaining experience in retail was efficiently gained as you had the help of fellow employees to walk you through different tasks, and having to do so and a fast-paced environment in all aspects of retail including; floor, stock, cash, and customer service.
In terms of employees, there's not much to argue about. Friendly people that you could rely on when in need of help. Although the workplace can easily become stressful that affects productivity and customer assistance due to poor efficiency of management and communication between managerial and other upper positions.
Management of the workplace needs dire improvement. Needs to understand the needs of a fellow employee and to continue to provide efficient behaviour while having a friendly and approachable attitude to both customers and employees; Zara still has much to improve on this as management can act almost aggressively towards their employees, even in front of customers which can be extremely embarrassing. Management must understand the strengths and weaknesses of their team and assess the issues in a efficient, yet understanding manner. What management would seem to do is that they would just place you in a position and expect you to perform with as much ease as someone who has extreme expertise in that position. No support as to what you can do better, but rather criticism and yelling that may seem to be "motivating" to the management's understanding.
Understand that this was only my experience with where I worked, and the workplace environment can vary depending on the location. As I've heard that some placesmore... have it better than others.less
Gain great skills that would prepare you for future jobs in retail
Bad management with poor team-managing skills that negatively affected the team
Sales Associate (Former Employee) – Oshawa, ON – 4 December 2017
I learned a lot about being in the retail industry and it gave me a different experience outside of my usual "Tim Hortons" atmosphere. I learned a lot about myself in the short six months I was there. The hardest part about working at Zara was definitely learning to shy away from drama of other co workers and be professional. I really enjoyed being part of the team though, all in all because at the end of the day, it was nice to be able to have a good job where you know what you're doing. I found it easy to catch on to the expectations, which made my job enjoyable. I was confident while working there as well.
Sales Associate position for a brand retailer (Former Employee) – Toronto, ON – 29 November 2017
It is a good starter job; you get an idea of how retail works and how customer service works. There are minimal to no benefits aside from store discounts; would recommend to those who have no experience in retail.
Cashier and Customer Service (Former Employee) – North York, ON – 10 November 2017
Working at Zara was an eye opener to a working in a high pace high volume environment in the customer service industry. Zara has taught me how to work under pressure in difficult situations while maintaining a professional work environment.
Great place for first time experience in the fashion retail
Manager (Former Employee) – Toronto, ON – 18 October 2017
Yes, the workload is demanding and it can be always busy at high volume stores. But there's also a lot of things to learn and challenge you to grow if you have the aptitude and the attitude. The product is ever-evolving and on trend, as are the technologies and processes in the business. That being said, there's an element of luck to being in the right location and getting noticed to move up in the company. Also required is a large degree of being popular with head office and appearing to do great work, so be prepared to schmooze, take credit as much as possible, and deflect blame as much as possible. The culture needs to change.
Great experience, cutting edge processes/technology, growing company, good product
Bad corporate culture, disproportionate compensation to valuable work done
Sales Clerk (Former Employee) – Markham, ON – 15 October 2017
Zara treats their employees like slaves, the management has no respect for anyone. Typical day at work includes replenishing the floor with clothes and helping customers get what they need. If you are cash trained you also work on cash. On truck days, unpacking boxes and putting everything out is essential for every employee. Work is work and that is fine but the fact that the managers don't contribute in making a friendly atmosphere for everyone really sucks. Even co-workers are miserable and rude. If I could rate zara a 0, I would.
sales (Former Employee) – Ottawa, ON – 10 October 2017
I worked at ZARA for over a year and in that year had no problems with management staff. I did not enjoy the management staffs attitude towards their employees but the one redeeming quality of working at ZARA was that you got to work with people that are like minded. A lot of ZARA employees are into high/fast fashion and you can really learn a lot from them. While working there you don't really have to push any sort of customer service, you can just let them do their thing and not nag them which is something a lot of people have come to appreciate.
Sale Associate (Former Employee) – Toronto, ON – 3 October 2017
I learned how to provide customer service, how to handle cash, and working as a member of team. it is an amazing experience. very friendly atmosphere. specially the morning meetings with all the team works and plays. the hardest part is to provide good customer service during sale season when there are not enough staff on the floor.
Sales Associate (Current Employee) – Burlington, ON – 11 September 2017
The most enjoyable part being a sales associate is the employees you work with also great discounts and you'll learn to have a sense of fashion. What makes the job difficult is dealing with customers who are impatient and the odd time rude. Working at the Burlington location, management is fantastic, especially with student schedules.