ZARA
3.8 out of 5 stars.
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ZARA Employee Reviews for Sales Associate

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I didn’t like the fact that we have to be independent to learn by ourselves how the company is working. I think the best thing it’s to have a formation about the different aspects in the company to help customers with their questions and different products that they searching. I didn’t like the fact that some of the managers and employees was rude and hypocrites about everybody rather than be non judgmental.
Pros
Fashion and the employee discount
Cons
How managers deal with their employees and the rude customers
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Management does not care about employees (can be rude towards customers too.) No recognition for good customer service, all about being a manager's favorite. Get no hours with last minute changes but still expected to have open availability. Staff is friendly but no time for employee communication, you will constantly be approached by 3-4 customers at a time. Hardly any staff on the floor putting all the work on 1-2 employees.
Pros
Employee discount, Great selection for shopping, Friendly co-workers
Cons
No hours, Management treats you badly, Lots of customers (There is always a line outside), No opportunity for advancement, No sales bonus/incentive
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Honestly, the worst job I've had. Forcing you to do overtime. Manipulating employees not to take sick days, even if you're super sick they probably will talk you out of it. Managers at Westfield shopping centre are horrible and dont know how go do their job and some are bullies and when you complain they dont care at all, One of the managers actually caused me a lot of distress . most staff are really nice but some are horrible too and very very rude.
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I work at Zara Yorkdale for the past 6 years. Over the years I have been a very loyal and valuable employee and have shown my appreciation to the company for the employment opportunity they have given to me by coming in on unscheduled days when asked, staying late and coming in early when ever I was needed. Unfortunately, I have been forced to quit because of management. Both SRA managers refused to approve my temporary availability I provided them for only two weeks due to school. I communicated to them that I was unavailable for during the week but could come in on Fridays, Saturdays and Sundays. They continuously gave me shifts that were in direct conflict with my availability during the week. I spoke to them, to fix it just for two weeks and was told it was unfair to the other employees. However, I verified the schedule for the last three weeks and saw we had a lot of employees who were off during the week and only worked weekends with maybe one day in the week who were not with the company as long as I have been. Thus, I was given no other option but to resign and I feel as though they purposely forced me out because they kept giving me shifts, I was unable to work in order to give just cause with warnings for no show. I would think a person who has been with Zara for over five years has seniority and would hold some significance in my employment with the company. I did not want to be given any warnings with the company as you can see my tenure is impeccable and I am without any incidents. I had a great time getting to know other staff members and customers. In the - more...
Pros
Discount, making friend
Cons
Poor Management (SRA), Human Resources and payroll
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Terrible management. Got picked on by the managers during my time working here because I was quiet and they knew I couldn’t fight back. Entire workplace was full of gossip and makes you feel like you’re still in high school. Co workers were cliquey and always gossiping (especially in the woman's section). You also get underpaid for the work you’re doing, while uniqlo is paying their employees a higher wage to do what you will be asked to do. Discount isn’t even that great, you’ll still be paying too much for sweatshop quality clothes. They also do not teach you a thing about customer service because everyone, including the managers, are rude to the customers. Refer to the google reviews to get an idea of what this place is like.
Pros
discount
Cons
management
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i was excited to work at zara when i first started 2 years ago but the management is so disrespectful, the shifts consist of actual labour, moving boxes, making towers, running back and forth to put clothes back (if you've been inside zara you know how messy it is, we have to clean it all and sort it each day). and your feet will KILL after each shift. Getting used to that itself took months, i really needed foot massages. operating as a cashier is more stressful, customers are extremely rude, cash is so hard to learn at zara because the process of returning items, loading a gift card, purchasing items, exchanging, etc all have like 12 different steps and if you do it in the wrong order you've lost the company money. Learning cash was tough but constantly being cornered by management telling you you suck and you're disappointing them instead of getting more help was the cherry on top of the worst experience here (im looking at the CF fairview and STC locations) Despite constantly studying notes and working to improve, even going so far as to ask employees to explain how to do certain transactions (because they only show you one time and expect you to remember every single step) would only make them angrier. you don't get breaks so you'll be on cash for like 4 hours straight, and sometimes they leave you by yourself on cash and the line goes all the way outside the door. Management is so rude for no reason, simply asking to explain how to empty cash racks or find items for customers provokes a very passive-aggressive "you're a failure and i hate looking at you" type of response. - more...
Pros
25% off clothes
Cons
Long hours, rude and snobby management staff, no extra support
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Typical retail, major responsibilities include folding clothes, managing financial transactions (cashier), assisting customers and helping them find what they need. Lack of support from managers, high turnover rate.
Pros
Long break
Cons
Not much benefits
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I was hired to be a sales associate of the and also cashier . But the general manager had decided to put me in the stock room, the operations manager was nice but then the switched him with another manager, who stinks and has no manners, or respect for people. The operations manager calls people late at night. He harasses employees.
Pros
Head office is great. Some the employees are reasonable thinkers
Cons
Management sucks
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The Payment is not fair at all. The only things that keeps me there is the staff and some of the managers. 8 hours standing on your feet and getting minimum wage is not really my target!!!
Pros
Staffs- managers
Cons
Payment
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I understand that working in retail is stressful on its own, but working at Zara was something else. Most of the customers are very rude, even if you are being friendly with them. They will throw things on tables or the floors and don’t even care. The best part about working was my coworkers because they are all pretty young and nice. Managers are pretty good, too.
Pros
Christmas gift card, great coworkers, commission
Cons
Stressful environment, minimum wage, long hours
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Very fast-paced workplace that was stressful at times but you do gain the knowledge of time-management and increased organizational skills. Workplace culture in-store was very clique like. Management in-store is sub-par, some managers are great and hard-working and some managers have preferences towards employs and it shows. Enjoyed my experience there but if I return to work for Zara it would be in the head office.
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Working at ZARA was okay. They don't give you much hours and management was okay to work with. I noticed most of the employees were university students
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Friendly environment. Learned about Customer Satisfaction and Addressing customer issues, handling pick-up and internet orders, and locating merchandise.
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I’d suggest working at Zara if you find pleasure in wasting your time...hours are continuously being cut, they don’t actually make you a full time employee even when your availability is open...The management is the worst and the company thinks your personal life revolves around working with them.
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The managers are so supportive and friendly.Good co workers and great friendly environment. Operation teams manager is more flexible and very friendly. The only bad thing is minimum wage is permanent for sales employees.
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Being in the operations department, one of the goals is to replenish the product that was sold on the floor from current hour. In order to do this you are required to understand how to efficiently work in order to located as many of the sold units as possible. Once located you are required to process them and place them on the shop floor neatly all before the beginning of the next hour, where you will then again repeat the process.
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*experience customer Service and how I make the customer happy *proof of personality. and how to build your capacity by dealing with customers *work as team.
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It was a fast paced but also a enjoyable work environment. I have worked with amazing coworkers and managers who always helped me improve my professional skills.
Pros
store discount
Cons
short hours sometimes
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I love working there because of the team but we’re not really well payed(13$/h) for working a lot. There is a lot of potential for advancement, people are really supportive and they help you a lot when you get lost. The only thing is that we’re underpaid for all the work, but it’s a lot of fun specially if you customer service.
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Good co-workers helped me and taught me a lot. Enjoyed organizing and having the option to see the latest trends. The majority of customers were good and respectful.
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Evaluate every new Manager coming into a department and teach them to learn how to professionally adapt into work space. ( The scheduling, work tasks and on floor treatments towards employees could be better organized or structured. )
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