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ZARA
Happiness score is 41 out of 100Low
3.8 out of 5 stars.
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ZARA Employee Reviews for Customer Service Representative

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3.5Work-life balance

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Found 7 reviews matching the searchSee all 6,247 reviews
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Depending on which department, it is a great experience but can be stressful

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It's honestly a nice and respectable place to work especially in the retail industry. However, the management can be a slight issue at times you just have to be able to deal with it and as long as you try your best there should be no major issues. Typically as a sales associate you would be folding clothes ensuring the floor is always clean and all clothing is hung and folded according to the brand's standards. Hardest part of the job is standing up for hours and maintaining piles while also helping customers out however giving customers fashion advice, helping them pick clothing is very rewarding. The workplace culture can be both fun and stressful as long as you are a flexible person that can adapt to any situation (especially with customer-related conflicts) you should be good.

Pros

workplace culture, coworkers, commissions

Cons

Management, Busy hours, constantly folding
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productive and fun workplace

working at zara was one of the best experiences i have had,the group of workers are very friendly and are always available to help you, and always giving the best for the custumers.
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Whew!

Honestly you will make some great friends and memories here. The management is awful, they are rude and will throw you under the bus with customers and head office. Head office does not respond to emails or complaints about management. The customers that are from the surrounding areas are extremely entitled and disrespectful. People complain about how messy the store is but they do not realize that they are the reason it is messy and you are always under staffed. You are overworked, it is long hours and the managers expect you to be free and available for anything they need and if you are not they will just not give you shifts. The cleaning at the end of the night is ridiculous. If you want hours and to work like slaves you can make money here, but at what cost? P.S if you are ever missing hours or your pay is off, just know you must find your managers mistake.

Pros

Can work as much as you want

Cons

Long hours, no work life balance (fails to follow availability), poor management
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Not what it looks like from the outside

General manager picking on me, i guess she thought it was constructive criticism but it really wasn't. horrible shifts and they make 1 person do the work of 10

Pros

25% off all INdetex stores

Cons

under paid, under staffed, over worked, horrible shifts
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Good workplace environment, with strong management

Overall good experience. The leadership at my particular location was very competent. They are also flexible and invested in teaching as much as they can to make you a valuable member
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Very bad management

Management was always all over the place making it very hard to work there. The managers were always snobby and full of themselves. Always blamed everyone else for their mistakes. Very judgemental and there was lots of gossip.
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Well balanced work place with a great staff and management

Being a customer service representative had more pros then cons. Meeting new people was a thrill for me, helping clients find what they were searching for helped me to get to know them better and that in return made them come back and look for me to serve them again, which made me happy. All in all it was a great experience.

Pros

Meeting new people

Cons

Minimum wage
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Overall rating

3.8

Based on 6,247 reviews
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3
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2
470
1
472

Ratings by category

3.5Work/Life Balance
3.6Salary/Benefits
3.4Job security/advancement
3.4Management
3.6Culture

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