Very stressful work environment on busier days. Work pace and number of staff present doesn't allow much time for providing good customer service. Customers tend to be entitled, not surprising considering the maj are middle aged women. Music is always too loud unless you love kpop blasting 24/7. You will find yourself stressing over work on your days off.

Pros

coworkers, discount, job advancement opportunities

Cons

customers, ergonomics, scheduling, work environment

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Bad but good

Sales Associate (Current Employee) - Calgary, AB - 8 June 2022

Most of the other employees are super nice and receptive, but just if they don't have a superior position.The management is not good, it's messy, confusing, and sometimes anti-ethic.It's a very stressful place to work, the customers are so disrespectful and all the time the managers open exceptions to them, so you look wrong.The salary is not too bad, but it's not enough for everything that we do physically, mentally, and emotionally.

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Insights into ZARA

Based on 57 survey responses

Areas for improvement

General feeling of work happiness
Fair pay for job
Trust in colleagues

Racist and prejudiced

Cashier/Sales Associate (Former Employee) - Mississauga, ON - 22 May 2022

Working here was the worst professional experience I have had to date. It was a toxic work culture with people disliked or favoured and treated by the management accordingly. As the payment was minimum wage for a regular employee with no bonuses I don’t recommend working here.

Pros

None that I experienced

Cons

Shift work, bad management

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Management is okay.

Sales Associate (Former Employee) - Metrotown, BC - 21 May 2022

- Management could be better, it's not the greatest- discount 25% - the employees and co-workers were friendly - toilet was always clogged - told you to ask someone to cover for you even when no one can... and walked away leaving you with no option but to call in sick

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Good for newcomers and students

Sales Assistant (Former Employee) - Toronto, ON - 16 May 2022

Good for students and newcomers, there is not a stable job high rotation of personal low rate to pay, the manager’s are so stricted and the don’t really care about the employees

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not bad

Sales Associate (Former Employee) - Bayshore, ON - 15 May 2022

better than other jobs i worked at, actually care enough to let you take days off when needed and are quite flexible. they train u properly and are generally nice people. downside, too much office gossip and trash talking that is completely unnecessary. decent discount but really nice stuff to purchase. one of the better retail jobs

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coworkers where great, job agency was terrible.

shipping department (Former Employee) - 9 West Dr, Brampton, ON L6T 4T2 - 10 May 2022

Everyone was nice and the work was easy going but repetitive. Job agency was terrible. They would mess up pay and constantly call asking why I didn't show up to work while I was working even though they had a digital biometric sign in. They also hire people during the peak season and fire all them once its over so if you get hired with a bunch of other people expect to be fired.

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management sucks

Sales (Former Employee) - Toronto, ON - 4 May 2022

gm doesnt really cares about employees, giving not ideal request.employees are generally really nice that would be the only real cons i can think about.

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Amazing coworkers and management

Sales Associate (Current Employee) - Mississauga, ON - 27 April 2022

Management was so supportive and kind. The coworkers were friendly and helpful. It is very fast based and busy and there is a lot of cleaning involved. Overall I loved working there

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Fast-paced, rude customers, sometimes toxic but at the same time it was okay, MAJOR favouritism

Cashier/Sales Associate (Current Employee) - Toronto, ON - 21 April 2022

Been working there for almost a year now and there’s definitely been days where I hated it. I like most of my coworkers but some of them can be two-faced (and that’s retail for you). If you’re not a cashier then you likely are gonna be multitasking and walking around the store for the majority of your shift. Managing the fitting room on a Saturday is stressful, I wouldn’t wish it upon anyone. I don’t know if its just my location but I get people with attitude and have 0 patience. Zara is definitely good experience for the resume. One pro of working at zara is you’re not being pressured to make a sale. Zara is very teamwork based so you don’t have to stress about pushing sales (better for you and that one customer who hates being followed by an associate). If you can’t stand chaos like the women’s department then you should consider mens department. Speaking of favouritism, a lot of my managers have favourites. Some managers can make you feel like they absolutely want nothing to do with you but don’t take it personally. Also don’t expect a discount until your probation period is over, and no you can’t wear your own clothes because company expects you to wear a uniform after your probation is over. People wonder why zara employees are so rude and its because we’re tired of people lol

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Sales

Cashier/Sales Associate (Current Employee) - Newmarket, ON - 19 April 2022

It was okay could have been better management they can be very petty and create a toxic work environment but coworkers are great and the interview process was okay

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very stressful place to work

Customer Care Representative (Former Employee) - Montréal, QC - 18 April 2022

very stressful place to work. They do not wan to employ more staff and expect the handful of staff to pick hundreds of calls per day.Yet they wan you to be productive...We dont care how you do it just pick the calls and that is all that matters to them.... Management doesnt listen to feed back from the agents and because of this the customers suffer...We have customers crying on the phone sometimes. Yes its that bad

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Like a prison

Sales Associate (Current Employee) - Vancouver, BC - 18 April 2022

1)Distrust of the employee2) Low pay for high work3) Strict environment4) Low staff in each shift5) Very few benefits 6) Stingy company7) Worst work experience!!!!!!!!!!

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good for part-time work

Sales Associate (Former Employee) - Etobicoke, ON - 15 April 2022

Zara is a good place if you are looking for part-time work. It is a fast-paced retail environment. Involves long hours on feet. Hardest part of the job was getting shifts scheduled according to your availability.

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Hard labor w/ little pay

Sales Associate (Former Employee) - Metrotown, BC - 14 April 2022

I worked at Zara for about a year as a sales associate while in high school. The location I worked at was always busy and sometimes management would schedule you for an 8hour running shift where you had to memorize the entire store layout and clear the fitting room. Management had high expectations for staff with little support for them

Pros

Fun team environment

Cons

High turnover rate, head office staff had daunting presence whenever they showed up

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It’s a pretty easy job to get, probably not the worst job ever, but not great. They really work you hard, management isn’t super nice.

Stock Clerk (Former Employee) - Toronto, ON - 11 April 2022

It’s a pretty easy job to get, probably not the worst job ever, but not great. They really work you hard, management isn’t super nice. The queen street Zara is worse than the others.

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Good place to work

Sales Associate (Former Employee) - Vancouver, BC - 7 April 2022

Good place to work and learning about the role if you never worked before as a sales associate.They are going to give you as many hours as they canFast paced environment Great work colleagues Store discount commission is a plus

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Not a good company

Department Manager (Current Employee) - Pointe-Claire, QC - 29 March 2022

Stressful company and culture. Very demanding of employees without giving anything in return. Do not apply. I often think of work even on my days off. The head office is very strict and asks people to come in on their days off.

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Physically exhausting yet rewarding

Operations Associate (Former Employee) - Toronto, ON - 28 March 2022

I worked for 2 year in the stockroom and it wasn't the best but wasn't the worst either. I decided to make my time there to be worth it. Sometimes it get's very crowded and stressful but other coworkers were always willing to help. It's a teamwork oriented job at the end of the day so ones duties at the store depends on the others.

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Extremely stressful place to work

Sales Associate (Current Employee) - Toronto, ON - 22 March 2022

Management team is not enough, it’s always short staff, so you have to do double job. Also, Extremely stressful environment to work, it doesn’t worth the salary, plus you are getting yelled by customers all the time. So there is better places to work.

Pros

Employee discount

Cons

Very stressful

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Good community, mid-tier and biased management

Sales Associate (Current Employee) - Fairview, AB - 22 March 2022

okay for beginner job but the place gets ran through usually. Many people don't stay for long and the interview process is way too easy. Anyone can get hired here even if they have 0 motivation to stay. Multiple phases where Zara goes under budget because everything is extremely overpriced.

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