Management are not given the freedom to make any decisions without the approval of the general manager, even for something as small as giving out a 10 dollar item that would help staff with a basic task. I believe it is in part because of this that they are not willing to change expectations, hours, or tasks of a position to accommodate even the most highly sought after employees. As a former staff that relied on my full time hours to pay my fixed monthly expenses, I can attest to the fact that my qualifications and experience were not considered valuable enough to give me the consistent hours I required to afford to work there any longer. Those in leadership positions were teaching group exercise classes without group exercise certifications or even any experience in group exercise at all. I should also mention. Do not work here unless you do not care about due process and doing things by the book.
Finally, everything side about the current GM is true. She is a bully and has wrongfully terminated a friend of mine .