Contact Center Associate (Former Employee) – Chatham-Kent, ON – 12 September 2018
Horrible company to work for. They treat their employees like complete garbage. At the end of the day you will always be a number there. If you have any sort of medical condition they make it extremely hard on you to get time off. Even if you provide medical documentation they will fight you every step of the way.
T-Mobile employee (Former Employee) – Chatham-Kent, ON – 12 September 2018
While working at YA I learned how to deal with difficult customers in ways that I wouldn't have thought. The staff was all in all nice to work with and not all that hard to get along with. My team members were amazingly friendly and I liked working there.
Customer Service Representative/Supervisor (Former Employee) – Chatham-Kent, ON – 10 April 2018
Taking incoming calls, dealt with irate customers, had to excellent quality calls. I learned about the rebate process and a cell phone company. The management was fair, and there was every culture. The hardest part of the job is telling the customer they do not qualify. The most enjoyable part was fixing the customers problem.
Call Centre Agent (Former Employee) – Chatham-Kent, ON – 10 August 2017
was a great place to work with mostly good days answering calls for different clients. good lunch hours and benefits after a time period. advancement opportunity and little perks for the reps sometimes
company is good but my lead was hard to work with.
Customer Service Agent (Former Employee) – Chatham, Ontario – 16 August 2012
This was a very different experiene for me. I really liked the job in itself as far as the duties and the co-workers were great. But I have to admit, felt very bad for the management. Company seems good, real good benefits, hours were not to hard to deal with, establishment could of used a lot of tender love and care. But in all considering everything it was a fairly good experience and I learned a lot on how people can be and how some react to certain things.
Customer Service Representative (Former Employee) – Chatham-Kent, ON – 28 March 2017
I absolutely loved my job when I started there, however I was hired part time and was being forced to work 40 hours per week with out benefits. I had some personal stuff happen and they refused to give me a leave of absence so I used all of my E days and they terminated my employment.
Customer Service Agent (Former Employee) – Chatham, Ontario – 6 February 2012
i would not recommend applying or working at ya canada to anyone, management is most often out of touch with frontline employees, rarely follows own policies and has no problem screwing over 300+ employess to avoid losing a nickle on their salary
Customer Service Representative (Former Employee) – Chatham-Kent, ON – 13 September 2017
This place was awesome when i first started but turned bad after expansion ... Toxic management. They dont care about how the employees feel or about personal and family issues.. All they care about is how much money they make at the end of the day. The employess are great but the biggest concern is management. There also is alot of favouritism so if your not liked by management good luck moving up anywhere or even being recognized for your hard work.
Management and screaming customers for long hours.
Customer Service Agent (Former Employee) – Chatham-Kent, ON – 1 June 2017
This job is a lot, and it requires people who are not only fast paced, but able to learn about copious amounts of promotions and use of systems, while having thick enough skin to not let screaming customers effect you. The training for this job was so fun, and everybody at this workplace wants you to be the best you can be. They focus on being the best you can be. This job requires a lot from you and although it is different from other call centres, I would recommend you have experience in one. If have not, like myself, being belittled by the customers really does affect you mentally. The pay was great for a student.
Help Files Coordinator/Webmaster (Former Employee) – Thunder Bay, ON – 3 November 2017
Another call center I was a supervisor in. The upper management in this one had unrealistic expectations of most of their supervisors. They would often deliver empty promises to the clients that hired us, then blame the supervisors for not being able to complete requirements of the contract.
Customer Service Representative (Current Employee) – Chatham-Kent, ON – 22 August 2013
-taking phone calls; doing emails; doing live chats with customers -i've learned to overcome my fears and my shyness and gained my self-esteem back. -management has been wonderful to me! Management is for the most part on the same page with each other; however, no workplace is perfect. Human Resources is always willing to help with any type of personal or work related issues. -i get along with all my co-workers; and we work together as a team! -hardest part of the job is dealing with very very irate customers that will use abusive language and after insisting that they stop, it continues on. -most enjoyable part of the job is being with my co-workers and having a good time, telling jokes and our life stories as well
family atmosphere - feel safe and happy
no pay increases within the last 3-4 years for anyone
Customer Service Representative (Former Employee) – Chatham-Kent, ON – 21 April 2012
Dealt with customers for different organizations; Walgreens; horizons; sears and other prominent suppliers where consumers had not received their rebate and/or unsatisfied with their purchases because of lack of communication between fliers and store managers in different locations regarding possible rebates. Learned how to interact with people on the telephone; and how to respond to an unsatisfied consumer; more irate consumers were transferred to upper management to deal with. The co-workers were great to work with; the hardest part of the job was when the connections went down, you had to wait for them to resume and if they did not you were sent home. The most enjoyable part of the job was that you were able to pick your own hours, they were quite flexible.
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Chatham-Kent, ON – 9 September 2017
I will never go back to YA as they don't work with you when it comes to illnesses or family issues to give you the required time off or more favorable shift even after proving you need a day shift or time off like they say they would.
Customer Service Representative (Former Employee) – Chatham-Kent, ON – 13 July 2014
in a typical work day i would answer calls from multiple clients, assist customers with questions. i learned how to deescalate up set customers and how to process claims. the management and fellow co-workers was always helpful and plesent. the hardest part of the job was listening to irate customers when i was not able to assist them.the most enjoyable part of the job was talking to people from all over.