Productive workplace with incentives and room for advancement
Technical Support Representative (Former Employee) – Woodstock, NB – 7 July 2017
A typical day at work was handling incoming calls from customers who required technical support for their satellite internet and home phone services. Occasionally, when experiencing low volumes of calls in the Technical Support department, some were chosen to take billing and sales calls.
I didn't learn much, as I have been in a call centre environment dealing with these types of calls before and also work in quality assurance monitoring these types of calls, so I went in knowing a lot and besides learning about the products, there wasn't anything job or task specific that I didn't already know.
Management was great,always easily accessible and helpful.
The workplace culture was relaxed, though sometimes frantic, and my co-workers were great to work with. I found we were always able to help each other out and ask each other questions if ever needed without any hesitation.
The hardest part of the job was the juggling of day and night shifts. Half the week would be day shifts, half would be night. Overall it wasn't too bad but it was hard to stay on a good sleep schedule and be fully energized when the shifts turned over.
The most enjoyable part of the job was the satisfaction of helping customers out with problems they couldn't otherwise help themselves with, especially the really complicated technical issues. Sometimes there were incentives and little bonuses for quality of calls so that was a nice perk as well.
Satisfaction of helping others, incentives, great co-workers, in my wheelhouse as far as my skills are concerned
Juggling of day and night shifts with no time between turnovers