Good people but very stressful job and environment
very busy day, good place to start if you want to learn wireless communications, management know about all the problems but will not listen to you only a few chosen ones speak to management, very stressful job most of the time you are just apologizing to the customers about the issues which are not your fault (i.e. internet speed issues caused by alot of customers on the same tower and management not doing anything about it willingly) and then you will be marked negatively if customer calls back for the same issue. you will be given warning if you get late for more than 2 mins and breaks and e ... - less
Prosfree lunches, bonus, gift cards
Consvery stressful, very harsh on timings, very repetitive, pay does not increase even if you position and work changes.
What are people saying about the leadership at Xplornet Communications?
60%
of employees approve of CEO’s performance
CEO Approval is based on 20 ratings
Productive workplace with incentives and room for advancement
A typical day at work was handling incoming calls from customers who required technical support for their satellite internet and home phone services. Occasionally, when experiencing low volumes of calls in the Technical Support department, some were chosen to take billing and sales calls.
I didn't learn much, as I have been in a call centre environment dealing with these types of calls before and also work in quality assurance monitoring these types of calls, so I went in knowing a lot and besides learning about the products, there wasn't anything job or task specific that I didn't already kn ... - less
I didn't learn much, as I have been in a call centre environment dealing with these types of calls before and also work in quality assurance monitoring these types of calls, so I went in knowing a lot and besides learning about the products, there wasn't anything job or task specific that I didn't already kn ... - less
ProsSatisfaction of helping others, incentives, great co-workers, in my wheelhouse as far as my skills are concerned
ConsJuggling of day and night shifts with no time between turnovers