Technical Support Specialist, Fredericton, NB - 20 February 2018
very busy day, good place to start if you want to learn wireless communications, management know about all the problems but will not listen to you only a few chosen ones speak to management, very stressful job most of the time you are just apologizing to the customers about the issues which are not your fault (i.e. internet speed issues caused by alot of customers on the same tower and management not doing anything about it willingly) and then you will be marked negatively if customer calls back for the same issue. you will be given warning if you get late for more than 2 mins and breaks and everything is monitored so you have to set timers and alarms if you are going to washroom during break. You get benefits like health insurance and overtime.