Terrible
Xplornet pays well, But other then that its a terrible place to work. they expect you to keep a 80% save rate on there customers by throwing money at them, the service they provide is poor, and the amount of uncertainty, and back and forth that your told is foolish,
one manager tells you how it should be done, then another tells you that way is wrong, Customers are told something from other employees to get them off the phone, when they call back in a week or two later, its something we cant do. "But the last Agent said they could," Tells customers that the new Tech coming is only for old cu ... - less
one manager tells you how it should be done, then another tells you that way is wrong, Customers are told something from other employees to get them off the phone, when they call back in a week or two later, its something we cant do. "But the last Agent said they could," Tells customers that the new Tech coming is only for old cu ... - less
What are people saying about the leadership at Xplornet Communications?
58%
of employees approve of CEO’s performance
CEO Approval is based on 24 ratings
Good people but very stressful job and environment
very busy day, good place to start if you want to learn wireless communications, management know about all the problems but will not listen to you only a few chosen ones speak to management, very stressful job most of the time you are just apologizing to the customers about the issues which are not your fault (i.e. internet speed issues caused by alot of customers on the same tower and management not doing anything about it willingly) and then you will be marked negatively if customer calls back for the same issue. you will be given warning if you get late for more than 2 mins and breaks and e ... - less
Prosfree lunches, bonus, gift cards
Consvery stressful, very harsh on timings, very repetitive, pay does not increase even if you position and work changes.