Xerox is a large corporate company that finds itself in an industry that is rapidly changing. It's core business is in the photocopier business, however as the world is going digital, it finds itself at a crossroads, to double down on a dying industry or adapt itself to the changing landscape. In many ways, Xerox is trying to do both, with both successes and failures at both. Depending on what branch you end up working at will provide vastly different experiences as a Xerox employee.
Assisting in print room as required (Former Employee) – Oakville, ON – 12 June 2017
At my last job with with randstad was doing prep work I did thousands of folders a day and caught the department up to date they were 2 years behind than i learned how to scan the documents and validate them. i worked there a year and the scanning was transfered downstairs they are thinking of maybe having me do the work but no word yet i enjoy doing the same type of work day after day i do a good job and i always give any company i work for a 110%
good hours 8:30-3:30
Not enough pay to low for my experience and hard work
Customer Delivery Organization (Current Employee) – Mississauga, ON – 6 June 2017
Good experience, and generally the work environment is very team orientated and helpful. Pay is pretty low, annual increases are below inflation most of the time, and majority of workers are now permanent contractors (including some very high skilled jobs). High turn over in a lot of departments, not much being done to retain quality workers. The better employees end up finding a better job a couple years in.
Looks pretty good on the resume, access to a lot of E-Learning materials
Poor pay, going to a contractor structure, no effort to retain talent
Customer Service Representative (Former Employee) – Vancouver, BC – 1 June 2017
excellent support from all professionals in admin, sales and service. opportunity to learn and advance your career, all personnel were equipped with latest technology devices to perform their assigned tasks.
typical corporate structure answering to the shareholders
Manager (Former Employee) – Canada – 26 May 2017
Work life balance, peers, and coworkers are positives. Working with customers and helping find solutions to their problems made for a satisfying day. Company direction and senior leadership focus on shareholder return made it difficult to look to the future.
Good relationships with customer, peers and other co-workers
Balance between customer, employee and shareholders listing toward shareholders.
Mail & Courier Attendant (Former Employee) – Vancouver, BC – 13 May 2017
When I was there we had lots of documents to scan and make digital copies which can make your day go super fast, but unfortunately it started to slow down and there was noting else to do the job was great and it was good company overall
Customer Solutions Representative (Former Employee) – Saint John, NB – 3 May 2017
Was not much opportunity to expand my skills at Xerox or move up in the company as the availability was just not there. Xerox itself does not hire employees, they are contracted so that is not always the best for benefits/ job security/salary.
Great Management. Very understanding, and willing to help.
account assoicate (Former Employee) – Toronto, ON – 24 April 2017
Once in a year we have a culture day We tends to have potluck with many culture and food is good. We play games then we win a pair tickets for the baseball games.. that is the best thing in this workplace
Free Lunches and
workload is low and must meet target but how if workload is low
Customer Service (Former Employee) – Calgary, AB – 19 April 2017
Xerox is floundering badly and is focusing on satisfying short-term share-holder expectations at the expense of both customers and staff. Employees are treated poorly by management, and customers are considered an inconvenient afterthought. Product quality has deteriorated badly over the years. Stated corporate values do not reflect the reality of the work experience in Xerox.
Pre-Flight Print Production Operator (Former Employee) – Edmonton, AB – 6 April 2017
Having worked at two separate sites, one being much busier I will deduce the common denominators.
Pros are as follows: Valuable experience of print industry ( running machines ) as well as designing for them. Finishing and Bindery experience. Critical thinking and problem solving both print and design issues. Sites are often in fun unique places: my workplaces were at a Racetrack / Casino and at SAIT Polytechnic, with a lot of extracurriculars and fun events on-going. Career advancement possibilities.
Cons: Tight deadlines. Stressful as a result of those deadlines. At the mercy of production machines running high volume, prone to mechanical breakdown and issues. Long hours possible during events etc. Entry-level pay.
Xerox is a very busy, fast paced work environment.
Asset Co Ordinator (Current Employee) – Mississauga, ON – 6 April 2017
The company is a good place to work if you don't mind being busy and working at a fast pace. The people there are very friendly and helpful. Unfortunately training is very limited and you are basically thrown into a position, shown the basics and left to your own avail.
Printer Support Specialist (Former Employee) – Saint John, NB – 29 March 2017
Providing support for a printer line does not differ much from day to day. Learned a lot regarding specific models as well as physical operations of machines. Hardest part of the job would likely be communicating with customers without visually seeing their problem.
Customer Service (Former Employee) – Saint John, NB – 28 March 2017
Providing outstanding customer service internationally was thrilling. Having to avoid sending out technicians was tricky, but possible. Great office. Great People. Lasting relationships and product knowledge.
Customer services representative (Former Employee) – Chatham-Kent, ON – 27 March 2017
When going for an interview ask if there is advancement if they tell you yes they are lying, especially if you are going through an agency, if you get hired directly that is a different story. Only work for them directly especially if you want a competitive salary and advancements.