Customer Service Account Supervisor (Former Employee) – San Francisco, CA – 26 June 2012
I worked as a supervisor with 32 different accounts in which we provided onsite services such as Copying, Faxing pick up and delivery and mail pick up and delivery. Our target customers were Law Firms. primarily. The training Xerox provided was very good as their customers were very demanding. I enjoyed working for the company. I had reachd the limit as far as I could go within the company as you need your Managers approval to be able to transfer to another position. I was VERY sucsesful at getting my customers t resign their contracts and that made my Manager look very good so he was reluctant to allow me t mover upward. So I had little choice but to leave.
Scheduling Support Specialist (Former Employee) – Saint John, NB – 13 April 2018
Xerox was my home for 12 years...during that time I began as a CSR-providing Technical Support, Throughout the years I had the opportunity to work in many different divisions of the business. After Hours Support - CSS Backup, Administrative Duties, Team and Center Trainer, Scheduling Service Specialist. I received the 2nd highest award 4 out of the last 5 years, and learned many different skill sets along the way!
The hardest part of the job for me was going back on the phones full time, and as I worked many hours, my health started to deplete due to too much sitting.
The most enjoyable part of the job, the People I worked with were like family, both in the office and the field.
Poor Health from sitting, Frozen Shoulder, Back Issues - Better Now