Publication Specialist (Business Development) (Current Employee) – National Capital Region – 31 August 2018
You have a privilege to work from home. You can save time and at the same time travel expenses. Managers are easy to deal with and very supportive. However, they lack employee engagement or appreciation.
Sales Territory Manager (Former Employee) – Toronto, ON – 30 August 2018
Working at Xerox was a great work experience as they are a great company when it comes to their employees. They care about their employees and ensures that the employees get treated well. With happy employees, comes happy customers.
Print Operator (Former Employee) – Toronto, ON – 14 August 2018
The pay was decent, the workload was a little much. The hire contract workers so they don't pay benefits and they recycle people like crazy, They burn through temps like crazy. To this day after 5 years they are still looking for a replacement for me that can last longer than a few months. If you have a great team it is so much easier. The problem is the managers and directors are clueless about the day-today operations and show up once in a while only to show you that they are important.
Collections Specialist (Current Employee) – Montego Bay – 12 August 2018
Working is like any productive call center. I try to work intensely in the morning hours... try to complete most task in the morning so that as the day ends all tasks are completed or there is a little amount of work from the previous day rolls over in the next work day.
Account Manager (Former Employee) – Kingston, ON – 26 July 2018
When you start at Xerox they tell you you will neevr wash the red X off your forehead, and you will always identify as Xerox. Surprisingly this is true. They have the best sales training in the industry, and working for them in a mid sized market as an agent is provides a wealth of experience. As an early developmental step it was critical. We as agents were involved in putting together financing, prospecting, selling, implementing and training. There was a real sense of ownership of your patch and your clients. Xerox also has one of the more carnivorous sales cultures and teaches many survival lessons by necessity. You can't count on anyone at any level to do anything that isn't in their own interest. It is a real sharktank. But that is eye opening and these are valuable lessons even if some of them are things I know to avoid.
Best hardware, best service, best training
Shark tank with a sales culture built on sociopathy
Not a bad company to work for if you like the corporate world
Global Service Senior Document Consultant (Former Employee) – Toronto, ON – 15 June 2018
When I was first hired, it was a fantastic place to work. Senior management was very innovative and open to new ideas and was implementing a new stream of business that was less "selling a box" oriented and more "service" oriented. I was part of that implementation. But as with all corporations, senior management changed, and with it, the vision. I and others in my department were now seen as liabilities. The business downturn that followed the recession of 2008 and early 2009 was the final straw, and massive layoffs resulted. I was one of the casualties.
Supplier Manager (Former Employee) – Mississauga, ON – 13 June 2018
The people are generally honest and hard working, but the company seems to be in financial decline. Valiant efforts are being made to drive the company forward, but the pressure on the financials is hard to live with from day to day.
Senior Account Executive (Current Employee) – Toronto, ON – 13 June 2018
Xerox is a great place for recent grads to hone their sales skills. I very much enjoy working here for the most part. I have been able to move from outbound cold calling to my current role as a Senior Account Executive. Unfortunately things have taken an uncertain downward turn in recent years. Management no longer incent or motivate their teams. It has become a "be glad you have a job environment". Pay has not increased in as many years, no matter what the role.
As thankful as I am for all of the opportunity, the pay is not commensurate with senior roles.
Customer Service Representative (Former Employee) – Jamaica, St. Catherine – 9 June 2018
My time working at Xerox which is now known as Conduent was a great experience working with new people and knowing how to meet customers exceptions to it's highest level. the management was good. i was able to go to them with anything.
Xerox is a large corporate company that finds itself in an industry that is rapidly changing. It's core business is in the photocopier business, however as the world is going digital, it finds itself at a crossroads, to double down on a dying industry or adapt itself to the changing landscape. In many ways, Xerox is trying to do both, with both successes and failures at both. Depending on what branch you end up working at will provide vastly different experiences as a Xerox employee.