Xerox Employee Reviews

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3.0
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People are great. Salary not so much.
Account Associate - Tier 2 (Current Employee) –  Markham, ON22 April 2019
I enjoy my full time job working for Xerox. I do not enjoy how there is practically no advancement options working for Xerox. Xerox is a very competitive company... but not when it comes to your Salary. They will pay you as little as possible while still getting you to do a million and one things.
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4.0
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technicien
Technicien (Current Employee) –  Montréal, QC11 April 2019
service a la cliente ,réparer les imprimante et former le client avec la machine
Pros
job non stressante
Cons
aucune avancement
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2.0
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Xerox was chaotic.
Account Operations Manager (Former Employee) –  Ottawa, ON18 March 2019
Xerox did not have formal training for most job roles. They failed to meet their commitment with regards to salary reviews. They decreased our salary as part of a exciting new incentive program then made incentives unattainable. I would not work at Xerox again.
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3.0
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for the most part in the beginning it was great
Service Scheduling Specialist (Former Employee) –  Dartmouth, NS14 March 2019
I was in charge of scheduling a team of Technicians in New York and for the last 2.5 years worked from home. It was a very fast paced environment between communicating with Managers, Technicians and customers. When working in the office the culture was upbeat and fun but always professional. When we began to work from home it was an adjustment but found ways around still staying connected with co-workers to keep morale high. I would have to say the hardest part of the job was dealing with people that did not see eye to eye with you on a daily basis and did not understand the importance of some of the things you did to assist customers. The most enjoyable part of my job was the relationships that were created with co-workers locally and in NY. Most of which I still keep inn contact with today.
Pros
working from home/work/life balance
Cons
job security and poor management skills for some
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2.0
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Very Corporate
Customer Support Representative (Former Employee) –  Saint John, NB6 March 2019
If you work Second Shift, you need to check a box or you will not get paid the extra rate even though you entered your hours correctly. If you complain, or suggest they fix this, you will not last long.
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4.0
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Fun Workplace
Sales Representative (Current Employee) –  Saint John, NB5 March 2019
Great place to work , great people are there , management is awesome, if you need personal time off, they will give it to you, overall a pretty good place to work
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2.0
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Segue Systems Is a meat grinder with infrequent payoff
Sales Executive (Former Employee) –  Calgary, AB26 February 2019
Xerox Agency business is a meat grinder, street pounder position.

They have an expected lease life of 5 years and a turn over on the leases every 3 years by rolling the debt into the next purchase. That's all fine and dandy except for the fact that positions are 2 years or less and so you could get stuck in a territory that is between lease and renewal intervals and if the last sales rep was good there may be almost no opportunity in your territory.

Just be a better sales person you say? The inherent problem is that the business has a consistent sales breakdown of 80% recurring business and 20% net new. While heavily rewarding net new, and barely rewarding recurring business.

So when you blend the two issues, that 80% of the business is new unit lease's to current customer at 3 years or later on their current lease it can mean that they will have sales people who are good at their job but unsuccessful due to circumstance.

Lastly when i worked for them their pay was sub par, right near the poverty line. However they said if you met all your goals you could earn up to 40-50k total compensation... However if you dug farther you discovered that the vast majority of their employees didnt make anywhere close to that and that the majority were more around the 30-40 mark.
Pros
Fantastic sales training (or was not sure if it still is), they are ok with second jobs on the weekends or evenings.
Cons
Everything else about the roll unless you get lucky with a good unsold territory, Pretty much have to have an evening or weekend job to survive.
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5.0
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Great products and great people !
Sales Representative (Former Employee) –  Toronto, ON11 February 2019
Great place to work and get fantastic sales training. The only reason i left is because Pfizer head hunted me aggressively for an amazing career in healthcare.
Pros
People, Training and Sales Experience.
Cons
Very aggressive competitive training ground.
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3.0
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Excellent Employer
Professional Services Solutions Consultant (Former Employee) –  Waterford, ON26 January 2019
I worked for Xerox 20+ years and enjoyed the experience.
A typical day involved a very fast pace of varied tasks and disciplines.
I learned many things in a technical environment regarding computer systems and software as well as how to relate to customer users/operators and owner/managers.
The workplace culture requires a positive attitude and an ability to perform on many levels.
The hardest part of the job is to keep pace with the many requests for assistance from all directions and to stay focused. The most enjoyable was working for and helping people with their problems and bringing solutions to bear.
Pros
Benefits
Cons
High stress
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2.0
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Productive & Rewarding
President and CEO (Former Employee) –  Toronto, ON24 January 2019
great people
great technology, solutions and services
transformation culture
leadership, sales, strategy, marketing, operations, distribution, supply chain
client focussed
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2.0
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technicien Xerox
Technicien xerox (Current Employee) –  Montérégie, QC14 January 2019
au cours des 7 dernière année , j'ai appris beaucoup avec xerox , ils vous donne des formations sur tout ce qui touche les photocopieurs , chaque nouveau model nécessite une nouvelle formation donc c'est un environnement ou le mot : diversité est partout. on apprend a faire la réparation des photocopieurs xerox , a gérer de l'équipement , a gérer un inventaire de pièces de réparations , a gérer nos formations annuel , a savoir opéré les sous system windows / mac / win-Server et surtout a gérer les clients pour lesquels nous faisons ces réparation.

une journée typique ce résume a être chez son client pour 8h30 le matin et offrir un service a la clientèle exemplaire tout en réparant le dit photocopieur et une fois le tout régler , on passe au prochain appels de service qui nous ai attribuer via téléphone cellulaire fourni par l'entreprise. pour ensuite terminé sa journée a 5hpm (8 a 5 lundi au vendredi (38.5h max))

une fois devenu permanents , un véhicule de fonctions vous est attribuer , que vous pouvez utilisé a la maison (déductible d’impôts pour usage personnel) et les assurance sont très bien , mais vous devez en payer une parti ... et vous avez droit de cotisé dans vos réer et fonds de pensions , l'entreprise donne un pourcentage sur le montants que vous cotisé jusqu’à un certain maximum ce qui est avantageux .

pour ma part , j'ai plafonné dans l'entreprise le manque de possibilité d'avancements a long terme me pousse a la recherche d'emploi.
Pros
telephone cellulaire fournis, laptop fournis, vehicule de fonctions fournis apres 2 ans, fond de pensions, fonds de retraite, assurance concurrentiels
Cons
en 7 ans j'ai eu 2$ d'augmentation salaire de l'heure donc augmentation salariale sous la norme
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3.0
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Good Starter Job
Senior Financial Analyst & Project Manager (Former Employee) –  North York, ON8 January 2019
Team-oriented, limited job progression prospects. Good place to get a starter job to leverage into a better job elsewhere.

Company's future prospects limited as it is in a declining industry.

Was a great place to work when marketplace was growing.
Pros
Reputation, training
Cons
Declining business
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3.0
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Fun Workplace
Senior Customer Care Specialist for Benefit Wallet (Former Employee) –  National Capital Region5 January 2019
 Answers general inquiries for Benefit Wallet benefits and inclusions for old and new employees
 Web walk through to access online account for self service option
 Educate employees on how to use Benefit wallet for their qualified medical expenses
 Educate inclusions of their benefits to avoid penalties
 Check account details for verification of their expenses
 Assist employees on how to file their taxes for the Benefit wallet Account
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3.0
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Poorly managed company.
Customer Service Engineer color division (Current Employee) –  Ottawa, ON2 January 2019
A company who does not respect their employees, unfortunately a sinking ship with poorly managed service and sales decisions, not recommended unless as a starting career.
Pros
None
Cons
Bad management, no advancement possibilities.
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4.0
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Productive place to work, encouraged to take risk and own deliverables
IT Delivery Manager (Current Employee) –  Remote10 December 2018
Typically a day at work consists of working with multiple vendors and internal business partners on simultaneous work streams. Internal and external partner engagements range from major project work delivery to providing support & expertise on specific technology used within the business.

Management has always demanded the keeping of highest ethical standards in all areas of work within Xerox and with encouraging continued learning, taking assessed risks and to learn from failures for improvement.

The most challenging part of the job is balancing competing interest across multiple lines of business. Although the most challenging aspect of the job role, this is often the most rewarding when business partners realize and recognize real business results from the technology delivery.
Pros
Empowered, encouraged to take managed risks
Cons
Time zone consideratoins can result in long hours supporting global operations
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5.0
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Great workplace
QA Analyst (Current Employee) –  Mississauga, Ontario5 December 2018
I have had a lot of years of employment here and it has been a great experience getting to know everyone I have come in contact with.

Lots of exposure to a plant/chemical setting. Learned a lot about how it runs and the different departments within it.
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1.0
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No job security
Technical Support Representative (Former Employee) –  Edmonton, AB16 November 2018
Does not matter if you work hard, you will still get laid off. No job security at all. Look else for employment.

Great support from fellow technicians. Managements can go suck on a B B C
Pros
Support from teammates
Cons
Unrealistic metrics
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4.0
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Good place to work, but unstable future.
Copy Centre Associate (Former Employee) –  Toronto, ON15 November 2018
Very busy day lots of work to do and good coworkers. There is lots of opportunity to learn, Lots of layoffs in the last few years and most staff in offices are temporary staff. Overall good place to work.
Pros
online learning available
Cons
lots of layoffs, mostly temporary staff in contract position.
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5.0
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High Pressure High Rewards
Support Manager (Former Employee) –  GTA, ON13 November 2018
Xerox took the time to develop my sales and sales management skills. While there I was tasked to complete many many training programs which helped me over achieve my annual plans. Focused and supportive management with high levels of commitment expected. Very wonderful and rewarding placed to learn and grow.
Pros
pay for performance
Cons
job security
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3.0
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A very challenging job, but rewarding job.
Business Development Manager (Current Employee) –  Toronto, ON23 October 2018
Your day starts early every day, and I hope you love conference calls. Working with different levels of sales experience, your job is to keep everyone on task, coach, mentor reps and management. Oh, then there is also selling..
Pros
Good pay and Benefits
Cons
long hours, little recognition, little reward.
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Overall rating

3.4
Based on 13,206 reviews
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3.4Work/Life Balance
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2.9Job Security/Advancement
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