Poor management. Some departments are desperate and miserable. Others function better. Senior leaders don't connect with regular workers. They talk about idealistic things but it's hard to make them happen throughout the company.

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Awful

Customer Service Representative (Former Employee) - Thunder Bay, ON - 1 December 2021

I would never recommend anyone to work here. It was a terrible experience after my initial manager retired. WSIB as a company doesn't know up from down, and things are constantly changed for no reason. This is turn has a negative affect on clients (injured persons)

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Prioritized work life balance during pandemic times

Digital Specialist (Former Employee) - Toronto, ON - 24 September 2021

Team was excellent and management always helpful in upskilling and ensuring you can do your job efficiently, working in the government systems has a lot of red tape but great benefits under the union. Advancement was not clearly laid out.

Pros

Inclusive team culture, work-life-balance, awesome benefits

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Not a good place to work

Senior Public Affairs Consultant (Former Employee) - Front Street West - 23 September 2021

Poor management, no recognition and no promotion optionsI did issues management so my job varied from day to dayI learned nothingculture is goodHardest part of the job=not applicable

Pros

No pros

Cons

Long Hours and no recognition, poor management

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Top Heavy Organization

Contact Centre (Former Employee) - Hamilton, ON - 2 September 2021

After 2 years with the board it feels misguided. The management structure seems broken and useless. Examined closely it is a waste of salary space which could be used more effectively to hire workers in departments in need that seems to struggle with high call volumes and work loads. Having a worker, manager, assistant director, then director yet dealing with smaller teams makes no sense. Most workers make their own calls. Unsure why baby sitters need baby sitters for their baby sitters and they all make $100,000.00 plus yet workers get laid off. Live and learn. Money was great, just don’t expect anything more than showing up doing your job with no room to grow at all. The union is also useless and unsure what my union dues actually went towards.

Pros

Pay, Benefits, Work Schedule

Cons

Everything Else

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An amazing summer job!

Summer Student (Current Employee) - Toronto, ON - 6 August 2021

Great place to work! I loved the company and the work culture. Management is always there to help you and is very flexible if you are interested in pursuing something else. You will get to work with a lot of like-minded individuals who have a passion for the work that they do!

Pros

Set hours, great management team

Cons

Slow days sometimes

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Toxic workplace

Case Manager (Former Employee) - Toronto, ON - 26 June 2021

I'm writing this to warn people that this workplace is very toxic. There's a reason why they are always advertising for the role of case manager. They told new hires that they have a high turnover rate. High turnover rate is never a good sign at a company. They need to be transparent and let new hires know that they must pass the 9 month probationary period. You are not formally hired until you pass 9 months of probation. A major component of moving along in the trial period is that you must pass practicum. However, passing practicum is determined by whether your trainer likes you and not necessarily based on your skill level. If your trainer doesn't like you they will fail you. There was a lot of inconsistencies with the training. Which is very frustrating when you are told different information from multiple people. No accommodations are made when you bring these issues up. Yes, the money is great but the work culture is toxic along with management.

Pros

Benefits, pay

Cons

Heavy workload, toxic work environment

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A very diverse workplace

Nurse Consultant (Former Employee) - Windsor, ON - 8 June 2021

I have been at WSIB in the nurse office for the last 22.5 years. The nursing role has evolved over those years into a very interesting and rewarding position.

Pros

Excellent benefits and pension plan

Cons

Workloads can be an issue

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30 years and loved it ,retired with nice pension and beneftis pkg.

Travel Assistant (Former Employee) - Hamilton, ON - 24 February 2021

Many many opportunities to move around and change job. Worked there 30 years and retired with a nice pension and benefit package . Great perks; hours accommodated work life balance

Pros

Great colleagues

Cons

Some difficult colleagues lol

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Depends on who the manager is

Customer Service Representative (Former Employee) - Hamilton, ON - 30 October 2020

Being a person with a disability, i told my manager the truth.she used my disability against me and fired me without any explaining, just a vague “this role is not for u” after refusing to coach me for the role. This job pays well, but the management is terrible. I was set up for faulier, my last coaching session i asked my manager for help ,she said “youre fine”

Pros

Good pay, good Benefits

Cons

Sketchy managers

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Jobs at Workplace Safety and Insurance Board

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Customer Service Representative

2022 Summer Student Program

Toronto, ON

30+ days ago

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Toronto, ON

6 days ago

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Not recommended if you have never worked for the government

Sr. Project Manager (Former Employee) - Toronto, ON - 24 October 2020

Culture rewards busy work over outcomes and performance. Year end reviews are useless. They make you believe raises are based on qualitative feelings in a moment over quantitative outcomes but at the end of the day everyone gets a raise. No penalty for poor performance. Leadership does not act on the advice they are given. If you want to accomplish something in your career this is not the place to be. Lifer employees protect their very generous retirement plan and will not consider a modern approach to solve an old problem.

Pros

You can sleep at your desk

Cons

Not for adding wins to your resume

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Great pay, great co-workers, terrible everything else

Customer Service Representative (Former Employee) - Ontario - 15 October 2020

Of course the government would pay well, but as a result force you to work within a system so broken that you are forced to listen to heartbreaking stories every day until you yourself break. Every day, every second so perfectly monitored they will know how long you use the bathroom. Those with the right personality could make it work, and certainly I know some who have made it a success, but not me

Pros

Excellent pay and benefits

Cons

A broken system, high stress, very regimented

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toxic place to work

Case Manager (Current Employee) - Toronto, ON - 29 September 2020

toxic place to work with unrealistic work targets. they act like they care about customer experience, but with the volumes of work on your desk, all they care about is quantity over quality in every front line quality facing role. it's always about hitting targets, and if you can't, prepare to be let go during probation. they will work you like a slave, and continuously berate you if for one day you fail to meet the goals. case management is BEYOND out of control. case load is not manageable, and the job is essentially spent 24/7 on the phone. calling and begging people to go back to work, it is full of clients berating you, talking down to you and abusing you over the phone. make or break is the manager you are assigned. many love to micromanage and constantly criticize your work even if you are hitting targets. conflict among co-workers and different roles, as many are trying to pass the workload off to others rather than do it themselves. chronnically understaffed due to poor planning. many people on stress leave, retirements not adequately replaced with new staff so you continue to be bombarded with work from the desks of others. HIGH turnover rates in jobs like eligibility adjudicator and case management, because many internal candidates leave to go back to their comfortable lower level jobs because of the job security provided by the union.

Pros

the salaries are high, great benefits, dental, retirement, generous vacation package, good union providing job security. lots of opportunity to move internally

Cons

work makes you miserable, and bleeds into your overall happiness and well being, MANY people here on stress leave and long term disability for stress, many people who are unqualified for their jobs have job security through union and are lazy, WORST HR department of all time, talent acquisition is constantly making mistakes

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Entitlement Adjudicator

entitlement adjudicator (Former Employee) - Toronto, ON - 14 August 2020

Not a good place to start a career. The Union will not make your job secure. They just change the titles of the job and then arrange a "re-organization" lay you off and never recall you back -- after they have burned you out. Terrible office managers, some actual tyrants, and they always watch you, the more petty, the closer. They do not promote from within, full stop-- unless a relative is involved. Conflicts of interests are so common they often all but advertise same in job descriptions. Finally, every time the government changes strips...a partisan witch hunt takes place--making your job even less secure...

Pros

you get remembrance day off.

Cons

Boring stare at a computer all day until you are disabled.

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Good place to work

Business Assistant (Current Employee) - Toronto, ON - 2 August 2020

The job is very busy and there is strong hierarchy, but the people I work with are collaborative and everyone helps in getting tasks done with quick timelines. Very inclusive.

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Office politics kill a great place to work.

Project Manager (Former Employee) - Toronto, ON - 10 June 2020

Office politics kill a great place to work. Distrust between collective agreement and non collective staff. Management team members are competing with each other to climb the ladder. That matters more than employees.

Pros

Colleagues are nice - hours are good

Cons

Office politics are terrible

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Good work life balance

Senior Investigator (Former Employee) - Toronto, ON - 10 April 2020

Limited input from employees seems to channel upwards. The workplace is very stressed in some areas and Senior management seems focused on making themselves appear better from a fiscal perspective. Poor and inefficient anti-fraud programs.

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Professional and well paid

Various Positions (Current Employee) - Windsor, ON - 1 April 2020

Management is supportive. The salary is great and benefits are excellent. Co-workers are the highlight. The work can be stressful, but also rewarding.

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Typical Govt. Culture

Senior Security Specialist (Former Employee) - Toronto, ON - 30 March 2020

It's a typical government culture, I did enjoy working for the organization but since I am not good at politics, so I was misfit for the environment. It's not an easy place to work.

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Excellent place to work that offers a competitive salary and above average benefits. Career progress could be slow and challenging. Beware of politics

Manager, Finance (Former Employee) - Toronto, ON - 29 March 2020

The WSIB is an excellent place to work. They provide a competitive salary and above average benefits. They strive to maintain work life balance and keep their employees trained and up to date in their respective fields. The Company actively promotes the health and safety of their employees. On the downside, career advancement could be slow and challenging. Also, politics tend to interfere with the technical aspects of your job and at times the lines separating union and management appear to be blurred.

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Challenging work, medium pased with good benefits.

Snr Financial Accountant (Former Employee) - Toronto, ON - 16 March 2020

A good organization to work for. Very large and complex and unique in many respects. A challenging environment but lots of room to develop. A relaxed atmosphere and good benefits.

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