Customer Service Representative (Former Employee) – Toronto, ON – 2 December 2018
Pros -Decent or above average pay for most positions -Decent or above average benefits package -Job security - unionized environment -Tuition reimbursement -Free gym on site
Cons -Limited accessible areas for people with disabilities -Unqualified personnel in many positions -Unappreciative workers with bad attitudes -Unhygienic workplace facilities -Job security for bad workers due to unionized environment
Case Manager (Former Employee) – Toronto, ON – 18 September 2018
While I enjoyed the skills needed to do the position, the position was determined to be capped at 40 cases; however, I had 88 cases when I left the main stream role of Case Manager. Despite this caseload, I was still required to meet timelines. The timelines themselves were not unrealistic and I did support them; however, more then double the case load rendered it a stressful challenge.
Manger IT Business Planning & Financial Management (Current Employee) – Toronto, ON – 9 August 2018
Good pay along with people that work there. However the organization is behind the times and things move very slowly there. Also there is a lot of group think and people are unlikely to be willing to accept new ideas and ways of doing things.
Manager of Operations (Former Employee) – Toronto – 1 August 2018
Very political and unfair. Favouritism is what drives this company. Management sucks, work is very meaningless and most of the people (though not all!) barely understand their jobs. It's a group of people with big egos. Because of the union, it's hard to manage employees. It takes a long time to do anything, make any sort of decisions/complete projects. Nobody wants to take responsibility for anything- wrong decision and you are on the "out" list.
Customer Service Representative/ Administrator (Former Employee) – Toronto, ON – 26 July 2018
This was an excellent company to work for. I have learned a lot about being an excellent customer. service associate is all about. The training was intense but needed to be an overall success in this job.
Program Associate, Comms & Change Management (Former Employee) – Toronto, ON – 10 July 2018
Working the on change management project for a major company operational change was very interesting and rewarding. The management was poor in their lack of promoting experienced people to meet diversity goals.
Located in the heart of the city, close to public transit and amenties
The management was poor in their lack of promoting experienced people to meet diversity goals.
Vice President (Former Employee) – Toronto, ON – 5 July 2018
Friendly culture with what you'd expect in a large(ish) company with departments that run fast ahead and at times overlap each other. C - suite is generally a very informed, strategic and personable group. If you go in with your eyes wide open (it is a govt agency albeit at arms length), it could be an excellent career or stepping stone for you.
Work life balance, good social cause, lots of learning opportunities
Considerable risk aversion at times effects modernization and improvement
Account Specialist (Current Employee) – Courtice, ON – 25 May 2018
Great people, Great employer and tons of opportunities to learn. An account specialist manages employer accounts in Ontario. The role revolves around account registration and activation and financial system updates.
Claims Registration Clerk (Former Employee) – Toronto, ON – 15 November 2017
A typical day at work would be processing claims and calling to inquire more information from clients as well as employers. I have learned professionalism and time management. I have also learned how to work on different computer systems. I had a quota to meet every day and I exceeded the quota by using my time wisely and because of my quick ability to learn at a fast pace.